- All apple devices in order
- Pick up your items easily and safely.
- See and remove your devices that are associated with Apple ID purchases
- Use a Mac or PC to see or remove your associated devices
- Remove your associated iPhone, iPad, or iPod touch
- More about associated devices
- Obtaining service for your Apple product after an expired warranty
- Apple and the environment
- About vintage products
- About obsolete products
- Apple Trade In
- Turn the device you have into the one you want.
- Get credit toward a purchase today.
- Shop for a new iPhone with your trade‑in credit.
- Shop for a new iPad with your trade‑in credit.
- Shop for a new Mac with your trade‑in credit.
- Shop for a new Apple Watch with your trade‑in credit.
- Recycle your device for free.
- Trading in has never been easier.
- See how much your device is worth and save on a new one.
- Easily transfer your data.
- Just mail it out, or bring it in.
- Trade in and get Apple Gift Card credit — even without a purchase.
- It goes on to help the planet.
- What is Apple Trade In?
- What happens to my device once I trade it in or recycle it?
- How long does the entire process take?
- How do I follow the status of my trade‑in?
- Will I receive the quoted value?
- If I buy a new device online with a trade-in, what kind of credit will I get?
- How can I apply my trade-in value toward the purchase of a carrier-activated iPhone?
- How does the trade-in credit work in terms of taxes owed on my purchase?
- How should I prepare my device before I trade it in?
- What devices are eligible for Apple Trade In?
- Can I cancel my trade‑in?
- Do I have to include accessories like chargers and cables?
- Can I trade in a device at an Apple Store?
- Can I trade in or recycle more than one device at a time?
- How do I pack my device for trade‑in?
- Where do I take my package for shipment?
- When will I get my Apple Store Gift Card?
- How do I find my serial number?
- What happens to my personal information after I send in my device?
- I received an email saying that my Apple Store Gift Card was issued, but I haven’t received it. What do I do?
- What if I can’t print my shipping label or find my shipping instructions?
- How do I turn off Find My iPhone, Find My iPad or any other Apple device from my account?
- How do I reset my Apple device, and what else should I do before I trade it in?
- Do I have to provide proof of purchase for the device I trade in?
- How long do I have to send my device to you?
- How do I get additional help with my trade‑in?
All apple devices in order
With convenient delivery and pickup methods, we’re making it easier and safer to shop at Apple.
Available for any in-stock Mac, iPad, iPhone, Apple TV, or Apple Watch. And get free two-day delivery on almost everything else.
In most metros, we offer same-day courier delivery of eligible in-stock items from an Apple Store. The two-hour delivery fee is $9. Subject to availability.
Pick up your items easily and safely.
Whether you’re coming to the store or parking curbside, we’ll guide you through the pickup process step by step with emails and notifications. We’ll also send information about scheduling online personal sessions and returning trade-in devices.
Pick up your online order at the Apple Store. Experience our new products and shop for accessories. Temperature checks and face masks may be required.
Pick up your online order from an Express Pickup location at or near the Apple Store. You can pick up your items and be on your way. Available in selected locations.
Pick up your online order without leaving your vehicle. Just park in a designated spot, let us know you’ve arrived, and we’ll bring your order right out. Available in select locations.
Our retail stores are open and look forward to welcoming you.
Schedule a free one-on-one session with an Apple Specialist when you buy select products from Apple. From basics to pro tips, we’ll help you discover amazing new things your device can do. Learn more
For eligible products received between November 1, 2021 and December 25, 2021, you have until January 8, 2022 to initiate a return.
If you’d like to return an item, you can ship it back to us for free. Sign in to your online Order Status and choose to “Start a return”. You can also bring your return to the Apple Store. Learn about Apple Returns & Refunds
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See and remove your devices that are associated with Apple ID purchases
Manage the list of devices that can download and play items that you bought with your Apple ID.
When you subscribe to Apple services or buy content from Apple, the device that you’re using becomes associated with your Apple ID. You might want to remove an associated device in these situations:
- If you reach your limit of associations and want to add a new one.
- If you can’t redownload purchases from the App Store, Apple TV app, the iTunes Store, and other Apple services.
- If you want to sell or give away an associated device.
Use a Mac or PC to see or remove your associated devices
- On your Mac, open the Apple Music app. Or on your PC, open iTunes for Windows.
- From the menu bar, choose Account > View My Account. You might need to sign in with your Apple ID.
- Click Manage Devices. If no devices are associated with your Apple ID, you won’t see this section.
- If you want to remove a device, click Remove. If you can’t remove a device, sign out of your Apple ID on that device and try again. If you still can’t remove it, you might need to wait up to 90 days to associate the device with a different Apple ID.
Remove your associated iPhone, iPad, or iPod touch
- Tap Settings, tap your name, then tap Media & Purchases.
- Tap View Account.
- Scroll down, then tap Remove This Device.
More about associated devices
You can have ten devices (no more than five computers) associated with your Apple ID for purchases at one time.
When you try to associate a device that was previously associated, you might see a message that says, «This device is associated with another Apple ID. You cannot associate this device with another Apple ID for [number] days.» You might need to wait up to 90 days to associate the device with a different Apple ID.
This list of associated devices is not the same as the list of devices that you’re currently signed in to with your Apple ID. You can see where you’re signed in on your Apple ID account page.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.
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Obtaining service for your Apple product after an expired warranty
Learn about your options for getting service and parts for Apple devices that are past their warranty period.
Owners of iPhone, iPad, iPod, Mac, or Apple TV products may obtain service and parts from Apple service providers, including Apple Retail Stores and Independent Repair Providers, for a minimum of 5 years from when Apple last distributed the product for sale.
Service and parts may be obtained for longer, as required by law or for up to 7 years, subject to parts availability. Additionally, Mac notebooks may be eligible for an extended battery-only repair period for up to 10 years from when the product was last distributed for sale, subject to parts availability.
Apple discontinues hardware service for certain technologically-obsolete products. Your device is supported by ongoing OS updates and backed by a network of more than 5,000 Apple-certified repair locations that you can count on if something unexpected happens.
Apple and the environment
Apple devices are designed to be long-lasting. They are made of durable materials that are heavily-tested in our Reliability Testing Lab. The longer you use your device, the better it is for the planet. For more information about Apple and the environment, go to https://www.apple.com/environment.
About vintage products
Products are considered vintage when Apple stopped distributing them for sale more than 5 and less than 7 years ago.
For products purchased in France, see Statutory Warranties of Seller and Spare Parts. Owners of new iPhone or Mac notebook products purchased after December 31, 2020 in France, may obtain service and parts from Apple or Apple service providers for 7 years from the date the product model was last supplied by Apple for distribution into France.
Find out which products are vintage:
About obsolete products
Products are considered obsolete when Apple stopped distributing them for sale more than 7 years ago. Monster-branded Beats products are considered obsolete regardless of when they were purchased.
Apple discontinues all hardware service for obsolete products, with the sole exception of Mac notebooks that are eligible for an additional battery-only repair period. Service providers cannot order parts for obsolete products.
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Apple Trade In
Turn the device you have into the one you want.
Get credit toward a purchase today.
Trade in when you buy a new product and we’ll apply the value toward your purchase or recycle your device for free. 1
| Your device | Estimated trade-in value 1 |
|---|---|
| iPhone 12 Pro Max | |
| iPhone 12 Pro | |
| iPhone 12 | |
| iPhone 12 mini | |
| iPhone 11 Pro Max | |
| iPhone 11 Pro | |
| iPhone 11 | |
| iPhone XS Max | |
| iPhone XS | |
| iPhone XR | |
| iPhone X | |
| iPhone 8 Plus | |
| iPhone 8 | |
| iPhone 7 Plus | |
| iPhone 7 | |
| iPhone 6s Plus | |
| iPhone 6s | |
| iPhone 6 Plus | |
| iPhone 6 | |
| iPhone SE (2nd generation) | |
| iPhone SE (1st generation) |
Shop for a new iPhone with your trade‑in credit.
| Your device | Estimated trade-in value 1 |
|---|---|
| iPad Pro | |
| iPad | |
| iPad Air | |
| iPad mini |
Shop for a new iPad with your trade‑in credit.
| Your device | Estimated trade-in value 1 |
|---|---|
| MacBook Pro | |
| MacBook Air | |
| MacBook | |
| iMac Pro | |
| iMac | |
| Mac Pro | |
| Mac mini |
Shop for a new Mac with your trade‑in credit.
| Your device | Estimated trade-in value 1 |
|---|---|
| Apple Watch Series 6 | |
| Apple Watch SE | |
| Apple Watch Series 5 | |
| Apple Watch Series 4 | |
| Apple Watch Series 3 | |
| Apple Watch Series 2 | |
| Apple Watch Series 1 |
Shop for a new Apple Watch with your trade‑in credit.
Recycle your device for free.
We believe every device has value. While it doesn’t qualify for trade-in value, just send us your device and we’ll recycle it for free.
Trading in has never been easier.
See how much your device is worth and save on a new one.
We’ll give you a quote for what your current device is worth online or in a store. Choose a new one that’s right for you, and apply your credit toward that device.
Easily transfer your data.
When you get your new device, just follow a few simple steps to safely transfer over your data and wipe the information from your current one. 2 And with iOS 15, you’ll have temporary access to all the iCloud storage you need to back up and transfer all your apps and data to your new device.
Here’s how to prep your:
Just mail it out, or bring it in.
Return it to us using the prepaid trade-in kit we send you. Or trade in at an Apple Store.
Trade in and get Apple Gift Card credit — even without a purchase.
Not ready for a new device? You can still trade in a current one. We’ll put the value on a gift card you can use to shop for Apple products and services.
Select your device to get a trade-in estimate without a purchase. 1
It goes on to help the planet.
You may be done with your device, but chances are it still has more to give. If it’s in good shape, we’ll help it go to a new owner, diverting electronic waste from landfills. If not, we’ll send it to our recycling partner, so we can save more precious materials and take less from the earth.
And if it’s an iPhone, it could even go to Daisy, our disassembly robot that can efficiently recover the resources inside. *
Frequently Asked Questions
What is Apple Trade In?
What happens to my device once I trade it in or recycle it?
When we receive your device, our partners will thoroughly inspect it. If the device is in good working condition, it can be refurbished so it can go on to a new owner. If it’s not in working order, it will be recycled in an environmentally responsible way through one of our partners.
How long does the entire process take?
The entire trade-in process takes about two to three weeks. But the faster you send in your device, the sooner your trade-in will be inspected and processed.
How do I follow the status of my trade‑in?
You can see the status of your trade-in by following the link in your confirmation email.
Will I receive the quoted value?
Our trade-in partner will inspect your device. If it’s in the condition described, we’ll credit your original payment method, up to the total purchase price. If there’s any remaining amount, you’ll receive an Apple Store Gift Card. If it’s not in the condition described, a new quote will be sent to you. You will have the option to either accept this quote or reject it and have your device sent back to you for free.
If I buy a new device online with a trade-in, what kind of credit will I get?
If you buy an iPhone, iPad, Mac or Apple Watch and pay in full, we’ll apply a credit to your original payment method up to the total purchase price. For any remaining amount, you’ll receive an Apple Store Gift Card via email.
Trade-in credit is issued after your device is received and inspected. The trade-in value is not deducted from the price of your new product before taxes are assessed.
How can I apply my trade-in value toward the purchase of a carrier-activated iPhone?
If you want to purchase a new iPhone by financing it through your carrier, and also want to add a trade-in to lower the cost, you’ll have to visit an Apple Store in person. A Specialist will help you select, purchase and activate your new iPhone. They’ll explain how Apple Trade In works. Be sure to back up your trade-in device before you bring it to an Apple Store.
How does the trade-in credit work in terms of taxes owed on my purchase?
Taxes will be charged based on the full price of your new device. Your trade-in value will be credited to your original payment method once your old device has been received and inspected.
How should I prepare my device before I trade it in?
What devices are eligible for Apple Trade In?
All Apple products are eligible for recycling, and some are also eligible for credit. Either way, give us your used devices, and we will always recycle them in a responsible way.
Can I cancel my trade‑in?
If you haven’t shipped your device yet, you can cancel your trade-in by visiting the status portal. If you’ve already shipped your device, the trade-in can’t be cancelled unless you receive a new trade-in value after the inspection of your device, which you can then choose to reject.
Do I have to include accessories like chargers and cables?
Can I trade in a device at an Apple Store?
Yes, the Apple Trade In program is available online as well as in all our retail stores.
Can I trade in or recycle more than one device at a time?
You can trade in as many devices as you like, but we accept only one device per transaction.
How do I pack my device for trade‑in?
Once you fill out your trade-in information online and verify your email address, a trade-in kit will be shipped to you within 3–5 business days. The kit includes instructions on how to prepare, pack and ship your device.
Where do I take my package for shipment?
Follow the shipping instructions provided by our trade‑in partners.
When will I get my Apple Store Gift Card?
It will be issued within 2 weeks of shipping your device.
How do I find my serial number?
What happens to my personal information after I send in my device?
Your personal information will be completely wiped from your device, so make sure to back up your data before you send it in.
I received an email saying that my Apple Store Gift Card was issued, but I haven’t received it. What do I do?
Contact our trade-in partner via the email or phone number in your confirmation e‑mail.
What if I can’t print my shipping label or find my shipping instructions?
Contact our trade-in partner via the email or phone number in your confirmation e‑mail.
How do I turn off Find My iPhone, Find My iPad or any other Apple device from my account?
To turn off Find My iPhone on your Apple device:
- Tap Settings.
- Tap iCloud.
- Sign in with your Apple ID, if necessary.
- Turn off Find My iPhone.
To turn off via iCloud (if you do not have your physical device), follow this guide.
How do I reset my Apple device, and what else should I do before I trade it in?
Do I have to provide proof of purchase for the device I trade in?
How long do I have to send my device to you?
The estimated trade-in value is valid for 14 days, and we encourage you to send the device to us within this time to help ensure that you’ll get this value.
How do I get additional help with my trade‑in?
Contact our trade-in partner via the email or phone number in your confirmation e‑mail.
More Ways to Recycle
Bring any Apple device to an Apple Store in Canada and we will recycle it responsibly and at no cost. You can also contact recycling_canada@apple.com. If you live in one of the following Canadian provinces you can participate in electronics recycling by clicking the links below:
Independent recycling professionals can obtain removal instructions for the battery and other components that require selective treatment by calling Apple Support.
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