- Are your Android apps crashing? You’re not alone. (Update: Fixed)
- If a mobile app crashes, try these solutions:
- Restart Your Mobile Device
- Close Apps You’re Not Using
- Check for System Updates
- Check for App Updates
- Send a Report or Relaunch the App
- Clear Cache or Clear Data
- Reinstall the App
- Still having issues? Consider these options:
- Contact the App’s Developer
- Reset Your Mobile Device to Factory Settings
- Use the Google Forum
- How To Fix Apps Freezing And Crashing On Android Devices
- Why do apps freeze or crash?
- How to fix apps freezing and crashing issue
- Restart your Android device
- Update your apps
- Internet connection
- Clear cache and data
- Wipe cache partition
- Free up some space
- Reinstall the app
- Update the software
- Factory reset
- How to stop apps from crashing?
Are your Android apps crashing? You’re not alone. (Update: Fixed)
- Android apps are randomly crashing for some users.
- The issue seems to stem from a bad Android System WebView update.
- Google has issued new Android System WebView and Google Chrome updates to address the issue.
Update: March 23, 2021 (4 AM ET): Google’s Workspace status page indicates says that the problem with Gmail on Android is fixed.
The company says updating Android System WebView and Google Chrome via Google Play Store should now resolve the issue for all users. The Play Store listing for WebView shows Google has pushed out a new version of the apps (ver. 89.0.4389.105). Chrome has also received an update today.
It’s unclear whether this fixes problems with other Android app crashes as well. Nevertheless, you should try getting the new versions of both apps to see if the issue is resolved. Else, read on for possible workarounds.
Original article: March 23, 2021 (12:12 AM ET): Android users have been experiencing random app crashes over the past few hours. Apps like Gmail, Google, Yahoo Mail, and others are constantly shutting down and behaving erratically. However, Google is aware of the problem and working on a fix.
In a statement to multiple publications, a Google spokesperson said, “We are aware of an issue with WebView causing some apps on Android to crash. We are currently working to fully validate the scope and a fix is in progress.”
The bug seems to be impacting all Android apps that use the WebView system component. Google apparently pushed out a bad update to WebView, resulting in Android app crashes.
Some users have found removing the latest WebView update or uninstalling WebView entirely fixes the issue. Samsung’s official US support Twitter account also recommends removing the update.
If removing the update doesn’t work for you, try uninstalling WebView. To do that, head to the Google Play Store > My Apps & Games > Installed. Android System WebView should appear in this list of installed apps. Tap on it and hit uninstall. You should then reboot your Android device for the best results.
Remember to reinstall the latest version of WebView once Google fixes the issue. It’s an important component that lets apps display web pages.
Meanwhile, if you’re trying to access Gmail, you should use the desktop interface for the time being. The company has also
acknowledged the problem with Gmail on Android on the Google Workspace status page.
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If a mobile app crashes, try these solutions:
After following the steps in each solution, check to see if the issue is resolved.
Restart Your Mobile Device
Sometimes, app crashes are caused by the mobile device itself, rather than a problem within the app. A simple reboot may resolve this issue.
To restart your device, follow these steps:
- Press and hold the Power button until the Power off dialog is displayed.
- Touch Power off and your device will shut down.
- Once your device is off, press and hold the Power button until the screen turns on.
Note: It’s expected that your device may take some time to reboot. If your device isn’t turning on, you may need to charge it. Most Android devices require a minimum charge of 5%.
Close Apps You’re Not Using
Apps can use memory, even when they’re running in the background and you’re not using them. If you have a lot of apps open, closing them may resolve the issue.
To close a recent app, follow these steps:
- Touch the Overview button, located in the bottom right corner.
- Swipe the app to the left or right to close it.
To stop an app from running in the background, follow these steps:
- Touch All Apps and open Settings.
- Select Apps and choose the app.
- Touch Force stop.
Check for System Updates
Some apps are only compatible with the latest version of Android. Installing system updates may ensure that an app works as intended.
To check if a system update is available, follow these steps:
- Touch All Apps and open Settings.
- Touch About phone and select System updates.
- Touch Check for update to see if an update is available.
- If an update is available, touch Download.
- Once the update is downloaded, you may need to touch Install to reboot your device.
Check for App Updates
Some app crashes might occur if you’re running an older version of the app. App updates include important fixes and improvements that may resolve the issue.
To check if an app is up to date, follow these steps:
- Touch All Apps and open Play Store.
- Touch Menu, located in upper left corner, and select My apps & games.
- Any apps that can be updated are listed under the Updates heading.
- If an update is available, choose the app you wish to update and touch Update.
- Once the update is installed, touch Open to relaunch the app.
Note: You may install all available updates at once by opening Play Store > Menu > My apps & games > and selecting the option to Update all .
Send a Report or Relaunch the App
If a mobile app crashes, stops working, or becomes unresponsive, Android might display one of the following error messages:
Clear Cache or Clear Data
Apps store temporary information and personal preferences to increase performance and provide customized experiences. Sometimes, clearing this information may resolve the issue.
There are two ways to clear information:
- Clear Cache: Deletes temporary data only. Permanent files and information aren’t affected. However, some apps may take longer to load the next time you use them.
- Clear Data: Permanently deletes all app data, including files and personal preferences. Clearing data will revert the app back to its original state (how it was when you first installed it).
To clear cache or data for an app, follow these steps:
- Touch All Apps and open Settings.
- Select Apps and choose the app.
- Tap Storage and touch the Clear Cache or Clear Data button.
Note: You may clear cache for all apps by opening Settings > Storage & USB > Cached Data > and selecting OK to confirm.
Reinstall the App
Reinstalling an app may resolve the issue by ensuring that you start with the latest version and a fresh app, but uninstalling an app will erase all data in it. Backed up data isn’t affected.
Note: To avoid uninstalling and then reinstalling the app, you may want to Clear Data and revert the app to its original state. See above to learn more about clearing data.
To uninstall the app, follow these steps:
- Touch All Apps and open Settings.
- Select Apps and choose the app you wish to uninstall.
- Tap Uninstall.
Note: Alternatively, you may uninstall an app by opening Play Store > Menu > My apps & games > choose the app > touch Uninstall . A network connection is required for this method.
To reinstall the app, follow these steps:
- Touch All Apps and open Play Store.
- Touch Menu and select My apps & games.
- Tap the All tab and choose the app you wish to reinstall.
- Touch Install. Once the app is installed, touch Open to launch the app.
Still having issues? Consider these options:
Contact the App’s Developer
Many apps that you download from the Play Store, including Facebook, Twitter, Instagram, and Uber, are developed by third party developers, not Google. Contacting the developer may help resolve an issue that continues.
Reset Your Mobile Device to Factory Settings
A factory reset erases all data from the device. You may want to back up your data before performing the reset.
Use the Google Forum
You may want to post a question on the Google Forum to find other solutions to resolve issues. Questions related to Nexus devices can be posted to the Google Nexus Forum.
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How To Fix Apps Freezing And Crashing On Android Devices
One of the things we love the most when using Android smartphones or tablets is the fact we can download tons of apps. Just by launching Google Play, we get instant access to a variety of apps. While some of the applications cost a few cents or dollars, the majority is free. We can try new apps daily! But is the experience of using the apps always smooth? Unfortunately not. Some of your favorite apps can freeze or crash. Every Android user faced this issue at least once. The problem can occur on various Android devices, including LG G3, LG G4, Samsung S6, and S6 Edge, Nexus 5, Nexus 6, HTC 7, HTC 8, HTC 9, and many others. If this bothering you now, and apps freezing and crashing on an Android smartphone or tablet you own, try the solutions below.
Why do apps freeze or crash?
There are several reasons why apps keep crashing or freezing. The app can become unresponsive or it may crash if it is not up to date. Many apps work a lot better if you have a strong Internet connection. Another reason is the fact the app is poorly coded. If you do not have enough free storage space on your Android, the apps won’t be able to run properly. It is very important to clear the app’s cache and data every once in a while especially for the apps you use frequently. If you haven’t done it for a while, the app will start to misbehave. A software glitch can also cause the problem.
How to fix apps freezing and crashing issue
As you may notice, various things can be the reason why apps crashing or freezing. Now that we know what is causing the issue, let’s fix it.
Restart your Android device
The first thing you should do is restart your device. The processes that may be opened along with the apps that keep running in the background will close after you restart your device. That way, you will free up the memory that might have been clogged. Your device will perform smoother. If you notice the apps keep crashing or freezing after the reboot, move to other solutions.
To restart your device, press and hold the Power button. When the menu appears, tap Restart or Power off and Restart.
Update your apps
App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. That is why it is essential to regularly update all your apps or at least the ones you use daily.
- Open Google Play app
- Tap on three horizontal lines to open the menu
- Next, tap on My apps & games
- You can tap Update all, or go through the apps and update only the ones you want.
Internet connection
The poor and sluggish Internet connection can force an app to crash or freeze. This is usually the case with poorly coded apps. Some apps work great when the Internet connection is stable and strong, for instance, when you are connected to a home or office Wi-Fi. But if you are using an app when connected to Wi-Fi and switch to 3G, the app may freeze or crash. When you want to switch the network, close the app first. That way you will avoid crashing. If you are currently experiencing Wi-Fi issues and your connection is slow, try the following:
- Toggle Wi-Fi and the Airplane Mode
- Turn off Bluetooth
- Restart your Android device and your router
- Connect to another network.
Clear cache and data
We all have our favorite apps and we use them daily. Over some period of time, the cache will pile up, and you may notice the app is running slow or freezing, or crashing frequently. That often happens when we are using some of the most popular apps such as Facebook, Viber, Instagram, Spotify, Maps, Messanger, WhatsApp, etc. Once you delete the cache, the app will work normally.
Here is what you need to do:
- Go to Settings
- Tap on Apps (App Manager, Manage apps, depending on the Android device)
- Find the app that keeps crashing or freezing and tap on it
- Next, tap Clear cache
- Tap Force stop
- Go back to the Home screen and launch the app again.
Clearing the cache helped many users to fix the problems such as “Instagram has stopped”, or “Viber has stopped working”.
What to do if clearing the cache didn’t solve the problem and one of your favorite apps is still crashing? You can clear the data. It is a bit more drastic step than the previous one because this will remove your personal configuration of the app and all of its data. Once you do this and launch the app it will be like you have just installed it. This means you will have to configure the app from scratch. If you clear the data for the Facebook app, you will have to enter your username and password again. If you are about to do this for the game you are playing, all the settings, high-scores, and the other app’s data will be lost.
- Go to Settings
- Tap on Apps
- Next, tap on the misbehaving app
- Tap Clear data and then tap Force stop.
Wipe cache partition
By wiping the cache partition, you will remove all the junk and temporary files stored on your Android device. If some of the files are corrupted, the apps you are using can freeze or crash. You can also free up some space on your smartphone or tablet. You have to boot your device into recovery mode. Every smartphone has a different combination of keys that needs to be pressed. Here are the examples:
Samsung: Home, Power, and Volume down buttons
HTC and LG: Volume down and Power button
Nexus: Volume Down, Volume Up, and Power buttons.
Follow these steps:
- Turn off your device
- Press and hold the combination of keys (if you are using Nexus press and hold Volume Down, Volume Up, and the Power button)
- Hold the buttons until the recovery menu shows up
- Use Volume buttons to navigate to Recovery mode and select it using the Power button
- In the Recovery mode menu, navigate to the Wipe cache partition and select it with the Power button
- When this is completed, navigate to Reboot system now and select it using the Power button.
Free up some space
You may run into an issue if you don’t have enough free space on your smartphone or tablet. Do you have some apps you no longer use? If you do, uninstall them. To delete an app on an Android device:
- Navigate to Settings
- Tap Apps
- Next, tap on the Downloaded tab
- Tap on the app you wish to remove and tap Uninstall.
Another simple way to reclaim space and keep your device clean is with a CCleaner app. This application is available on Google Play and it is free.
Reinstall the app
Sometimes, a reinstallation of the app can fix the problem. Everything is quite simple. First, you will have to delete the application by following the steps shown in the previous solutions. Once you do that, open Google Play, find the app download, and install it again.
Update the software
If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, you can see if there is an update manually:
- Go to Settings
- Scroll down and tap About device (About phone, About tablet)
- Tap Software Update or System update.
Factory reset
If nothing seems to work, maybe your device desperately needs a fresh start. Factory data reset will wipe everything off, all the apps, settings, etc. Don’t forget to backup your files!
- Go to Settings
- Tap Backup & Reset
- Next, tap Factory data reset
- Tap Reset phone or Reset tablet.
How to stop apps from crashing?
There are several things you may do to avoid this issue and stop apps from crashing and freezing. Keep in mind that if an app is poorly coded, you won’t be able to do as much. If you tried all the solutions we have listed here, and nothing seems to work, delete that app. There are many fun and useful apps on Google Play so you can probably find a similar app. To stop apps from crashing:
- Don’t use too many apps at once
- Make sure your apps are up to date
- Clear apps cache and data (at least for the apps you use frequently).
These problems/solutions are found and effective on all Android smartphones and tablets. Follow the steps listed here, and you will fix the problem with ease!
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