All iphone error messages

If you can’t turn on or sign in to iMessage or FaceTime

To use iMessage or FaceTime, you need to activate them on your iPhone, iPad, or iPod touch. If you see an error message during activation, follow these steps.

When activating iMessage or FaceTime, you might see one of these messages:

• Waiting for activation
• Activation unsuccessful
• An error occurred during activation
• Could not sign in, please check your network connection
• Unable to contact the iMessage server. Try again.

Check your device settings

1. Make sure that you’re connected to a cellular data or Wi-Fi network. If you’re using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
2. Go to Settings > General > Date & Time and make sure that your time zone is set correctly.

Turn off and restart iMessage and FaceTime

1. Go to Settings > Messages and turn off iMessage.
2. Go to Settings > FaceTime and turn off FaceTime.
3. Restart your device:
   • iPhone
   • iPad
   • iPod touch
4. Turn iMessage and FaceTime back on.

Still not activated after a day?

It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:

1. Make sure that your device has the latest version of iOS or iPadOS.
2. If you’re using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.
3. If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS.
4. Contact Apple Support.

Get more help

You can also use your email address with iMessage and FaceTime. Sign in to your Apple ID account page and review all the email addresses you have on file, including the one that you’re trying to verify. If the email address is incorrect, you can update it. Then click Resend next to the email address that you want to verify.

FaceTime is not available in all countries or regions.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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iOS update and restore errors

Learn how to solve iOS update and restore errors.

Try these steps first

1. On a Mac with macOS Catalina 10.15 or later, make sure your Mac is up to date. If you have a Mac with macOS Mojave 10.14 or earlier, or a PC, make sure you have the latest version of iTunes.
2. If your device couldn’t be restored and you get a message that «an unknown error occurred [error number],» use these steps.

If you still see the error, try the steps below.

Choose your error number or message

To learn what to do, choose your error:

Update the software on your Mac or PC

If you see error 10, your iOS device might have a newer version of iOS than is supported by your computer. You’ll need to update the software on your Mac or iTunes on Windows before you can update or restore your iOS device.

macOS 10.11 and later:

1. Disconnect and then reconnect your iOS device to your computer. You might need to unlock your iOS device before it is recognized by your Mac.
2. When you see a message that says a software update is required to connect to your iOS device, click Install to download and install the software so your Mac can update or restore your iOS device.

If you continue to see error 10, or you don’t see a dialog asking you to update the software on your mac, contact Apple Support.

Make sure that your device can communicate with Apple servers

If you see error 1671, your computer is downloading necessary software. Wait for the download to finish, then try again.

If you see one of the errors below, your computer might not be able to connect to Apple servers or your iPhone, iPad, or iPod touch:

• 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200
• «There was a problem downloading the software.»
• «The device isn’t eligible for the requested build.»

Here’s what to check:

If you see error 4037, your computer is unable to update your device because it’s passcode locked and the device wasn’t unlocked for the update or restore. Unlock your device and try again. Learn what to do if you forgot your passcode.

If you still see an error, contact Apple Support.

Cellular Update Failed or Apple Pay Not Available alert

If you see either «Cellular Update Failed» or «Apple Pay requires an Update on this iPhone» alert after an update, learn what to do.

Check your security software

• If you see error 9, use these steps.
• If you see errors 2, 4, 6, or 1611, check your third-party security software. Then check your USB connection.
• If you still see an error, contact Apple Support.

Check your USB connections

If you see error 4005, 4013, or 4014, use these steps.

If you see one of the errors below, check your USB connection, USB cable, USB port, or computer:

• 13, 1600, 1601, 1602, 1603, 1604, 1611, 1643–1650
• 2000, 2001, 2002, 2005, 2006, 2009
• An error that includes «invalid response»

Here’s what to check. Try again after each step:

1. Use the USB cable that came with your device. If you don’t have it, try a different Apple USB cable.
2. Switch to a different USB port on your computer. Don’t plug into your keyboard.
3. Switch to a USB port on a different computer.
4. If you still see the error, check for other USB issues, check your third-party security software, then check your hardware.

If you still see an error, contact Apple Support.

Check your hardware

If you see error 53, use these steps.

If you see one of the errors below, you might have a hardware issue:

• 1, 3, 11, 12, 13, 16
• 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
• 1002, 1004, 1011, 1012, 1014, 1667, 1669

Here’s what to check. Try again after each step:

1. If iTunes is already open, quit and reopen it.
2. Check your third-party security software.
3. Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your device.
4. Check for outdated or modified software.

If you still see the error, contact Apple Support.

Check for outdated or modified software

If you see error 1015 or a message that «the required resource can’t be found,» your device might have unauthorized software modifications (jailbreaking). Or you might be trying to install an earlier version of iOS (downgrading).

To restore your device to the latest version of software, use recovery mode on your iPhone or recovery mode on your iPad.

If you still see an error, contact Apple Support.

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If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch

When you try to update or restore your iPhone, iPad, or iPod touch, you might see one of these messages on your computer.

Try to update your device again

If your device disconnects during the update or restore, or if your computer couldn’t tell your device to restore, you might see one of these messages:

• The iPhone [device name] could not be restored. An unknown error occurred (9).
• The iPhone [device name] could not be restored. An unknown error occurred (4005).
• The iPhone [device name] could not be restored. An unknown error occurred (4013).
• The iPhone [device name] could not be restored. An unknown error occurred (4014).

Try these steps:

1. Make sure that your Mac has the latest version of macOS or the latest version of iTunes.
2. Force your device to restart:
   • iPad models without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button until the device restarts. If you’re not sure, see which buttons you need to press to restart your iPad.
   • iPhone 8 or later: Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until you see the Apple logo.
   • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until you see the Apple logo.
   • iPad models with a Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until you see the Apple logo.
3. Connect your device to your computer using a USB cable. Locate your device on your computer.
4. When you see the option to update or restore, click Update — not Restore — to reinstall the software and keep your personal data.

If you still need help, try these steps

If you can update your device but it starts up in recovery mode, follow the steps above again. On step 4, choose Restore instead of Update. After the restore completes, you need to set up your device from a backup.

If you still see an error during the update:

1. Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.
2. Try to restore your device using another USB cable.
3. Try to restore your device on another computer.

If you continue to see error 9, 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.

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If you can’t turn on or sign in to iMessage or FaceTime

To use iMessage or FaceTime, you need to activate them on your iPhone, iPad, or iPod touch. If you see an error message during activation, follow these steps.

When activating iMessage or FaceTime, you might see one of these messages:

• Waiting for activation
• Activation unsuccessful
• An error occurred during activation
• Could not sign in, please check your network connection
• Unable to contact the iMessage server. Try again.

Check your device settings

1. Make sure that you’re connected to a cellular data or Wi-Fi network. If you’re using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
2. Go to Settings > General > Date & Time and make sure that your time zone is set correctly.

Turn off and restart iMessage and FaceTime

1. Go to Settings > Messages and turn off iMessage.
2. Go to Settings > FaceTime and turn off FaceTime.
3. Restart your device:
   • iPhone
   • iPad
   • iPod touch
4. Turn iMessage and FaceTime back on.

Still not activated after a day?

It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:

1. Make sure that your device has the latest version of iOS or iPadOS.
2. If you’re using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.
3. If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS.
4. Contact Apple Support.

Get more help

You can also use your email address with iMessage and FaceTime. Sign in to your Apple ID account page and review all the email addresses you have on file, including the one that you’re trying to verify. If the email address is incorrect, you can update it. Then click Resend next to the email address that you want to verify.

FaceTime is not available in all countries or regions.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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