All the apple products in order

Order Status

When will I receive my order?

The estimated date of delivery of your order is calculated as follows:

The buildtime/availability of the items you ordered Plus
The delivery time based on distance between the warehouse location and your delivery address.

Please note that all calculations are based on business days. We will provide you with an estimated delivery date in your dispatch notification email and aim to inform you should there be any changes.

You can also view these dates on our Order Status website.

How do I know my order has been accepted?

Once your order has reached Apple you will receive an email notification confirming your order details and containing payment instructions if you are paying by bank transfer or cash. When your payment has been received we will send you another email to confirm that your order will now be processed and advising you of estimated availability and delivery times. You can also view your order status via the Self Service website.

What is the current status of my order?

To view the most up-to-date information on your order or track your delivery, visit our Order Status website. If you are paying by credit or debit card, you will also be able to amend your order details here. Modifiable details are marked with an ‘edit’ button.

You will receive an order acknowledgment email to confirm that we have received your order. Once your order has been accepted and shipped we will also send you a dispatch notification email containing carrier information and estimated delivery dates.

What can I do on the Self Service Website?

You can view the current status of your order including items ordered and estimated availability and delivery times and track your delivery. Depending on your payment method you can also:

• reauthorise your credit/debit card or update your credit/debit card details
• change your email address
• change your delivery or billing address
• change iPod personalisation
• cancel your order or an item from your order
• reprint an invoice
• initiate the return of an order or an item from your order
• view your gift card and balance

Modifyable details are marked with an edit button hyperlink.

Can I change my order?

Some order details can be amended depending on the status of your order. Please visit our
Order Status website to view your order details.

If you need assistance, please contact Apple Store Customer Service.

I want to cancel my order.

If your order has not yet shipped, you can request to cancel your order via our Order Status website. If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return on our Order Status website or by contacting Apple Store Customer Service. Please note that you may be liable for a return transportation charge. To find out more about returns, please click here.

How do I know Apple keep me informed of the progress of my order?

Once you have placed your order successfully we will send you an order acknowledgment email confirming that we have received your order. If you have chosen to use a payment method other than credit or debit card this email will also contain further instructions for payment.

Once your order has been accepted and processed we will send you a dispatch notification email confirming that your product(s) have shipped. This email will also contain carrier and tracking information as well as estimated delivery dates.

We aim to contact you via email or telephone if:

• we require further information from you to process your order
• we need to make changes to your order
  (e.g. availability dates, product upgrades. )
• we encounter problems during delivery

I have not received my order acknowledgement or dispatch notification email.

Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.

Your email address can be changed via our Order Status website.

What happens if Apple need to make changes to my order?

In some instances there may be stock constraints on certain items or items may no longer be available. We aim to inform you as soon as possible of any delays or unexpected changes via email.

Such changes can also be viewed via the Order Status website.

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Plan Your Visit

Frequently Asked Questions

Safety Measures for open Apple Stores

Q: I’ve heard that some Apple Stores near me are now open. How do I know which stores I can visit?

A: Some of our retail stores are now open. Please check apple.com/retail for the latest on store re-openings, services available and operating hours.

Q: Will I have to wait in line?

A: At Apple Store locations that have fully reopened for shopping and Genius Support, you may experience short wait times before being allowed to enter the store. To maintain physical distancing, we are limiting store occupancy and giving everyone lots of room. Not all of our stores have resumed full operations. Please check the status of your nearest Apple Store at apple.com/retail.

Q: How is physical distancing practiced at Apple Store locations?

A: In every store, we’re limiting occupancy and giving everyone lots of room, while renewing our focus on Genius Support and one‑on‑one, personalized service throughout the store.

We have reduced the number of products on display in our stores so customers can shop and browse while maintaining a safe distance between themselves and others.

Not all of our stores have resumed full operations. Please check the status of your nearest Apple Store at apple.com/retail.

You can get all the same great products and services from our online store with free no-contact delivery, and one-on-one shopping help from a Specialist via Chat, or by calling 1‑800‑MY‑APPLE. Shop Apple Store online.

Q: Will I have to wear a mask when I visit an Apple Store?

A: Face masks may be required for customers, depending on local mandates and conditions. Apple follows local mandates and the CDC’s strong recommendation for masking indoors. Masks will be provided to customers who don’t bring their own. N95 masks with valves, and masks that do not cover your nose and extend below your chin— such as bandanas, are not permitted at Apple Stores. Replacement masks will be provided as needed.

Q: Will I have to provide proof of COVID-19 vaccination to visit an Apple Store?

A: Depending on local mandates and conditions, proof of COVID-19 vaccination may be required for entry. You can find more information about your nearest Apple Store at apple.com/retail.

Shopping and Pickup

Q: Will I be able to browse? Try the products? Go into the store?

A: You can shop, browse, and try out products at Apple Store locations that have fully reopened. We’re focused on limiting occupancy in every store, so you may experience short wait times before being allowed to enter.

We have reduced the number of products on display in our stores so customers can shop and browse while maintaining a safe distance between themselves and others.

In order to ensure the safety of our customers and team members we are currently limiting personal set up sessions in stores. You can learn how to set up your products and transfer your data at support.apple.com.

Not all of our stores are open for shopping yet. Please check the status of your nearest Apple Store at apple.com/retail.

You can get all the same great products and services from our online store with free no-contact delivery, and one-on-one shopping help from a Specialist via Chat, or by calling 1‑800‑MY‑APPLE. Shop Apple Store online.

Q: My local Apple store has re-opened and I’ve placed an order to pick up in store. What safety measures can I expect when I arrive?

A: To ensure a healthy environment, physical distancing measures may result in delayed store entry. Masks may be required to enter the store. And, your pick up will be no contact.

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Shipping & Pickup

To manage your order, go to apple.com/orderstatus. If your order has already been shipped, you can use your tracking link to redirect your shipment to a pickup point, hold it at a secure location, or fill out a signature waiver or shipment release. You can also generate a return label or have one emailed to you. Then contact the carrier to arrange a free pickup. Or return your product to an Apple Store within 14 days of the delivery.

Shipping & Delivery

Shipping is free on all orders. Items in your order may have different shipping availability.

Free next-day shipping:

Usually available on any in-stock Mac, iPhone, iPad, Apple Watch, or Apple TV.

Free two-day shipping

Available on most in-stock items.

You can see which shipping method items in your bag qualify for. Free next-day and two-day shipping is not available on customized Mac computers, engraved products, and certain order types, including orders paid for with financing or by bank transfer. Cutoffs apply. See checkout for estimated delivery dates.

Apple uses the best carriers in the business to make sure your order gets to you on time. Please note that we do not deliver to P.O. box addresses.

Guaranteed shipping services

In some areas, you can also choose faster delivery options for an additional fee.

Scheduled Courier Delivery → Delivers on the same day, within two hours (available during business hours on select items, to certain zip codes)

Where available, you can choose a scheduled delivery service for each item in your order.

Delivery times may vary according to your selected address and item availability. A signature may be required.

Guaranteed Next-Day Shipping → Delivers in one business day

Where available, you can choose a scheduled delivery with setup for each item in your order. Delivery times may vary according to your selected address and item availability. A signature may be required.

Ships Time

The Ships time is an estimate of when the item will leave our warehouse. For example, if an item displays “Ships: 1 business day,” the item will leave our warehouse one business day after you place your order. While Apple works hard to ship every order as quickly as possible, items that are personalized, custom-configured, or more popular may have longer shipping times.

Occasionally, we will confirm shipping and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify you by email of the new shipping and delivery times.

Shipping cost

The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Courier Delivery from an Apple Store cost includes tip.

You can find delivery costs at checkout, in the Order Confirmation email, and online when you view your order on the Order Status page.

Puerto Rico

• Average transit time is 2–5 days.
• Carriers deliver to Culebra and Vieques twice per week.
• Overnight shipping is available to some zip codes for an additional cost.

Apple Pickup

If this is your first time selecting an Apple Store, our product pages will display Pickup: Check availability. Click this link, enter the zip code or the city where you’d like to pick up the item, and click Search Stores to check availability.

If you’ve previously selected an Apple Store, our product pages will display your chosen location. You can click Check another store to check pickup availability at a different Apple Store.

Once you’re ready to purchase, select Pick up at Checkout. If you would like to change the pickup location, select Change location, then Continue. Items marked Available Today will usually be ready for pickup within an hour. We’ll send you a pickup notification email when your order is ready to be picked up. In some instances, you may also be able to select a window of time to pick up your order at an Apple Store. This Check-In Window will ensure that your order is available shortly after you arrive. Just check in with a Specialist when you get to the store. If you’re unable to come in during this time window, you can pick up your order afterward, but wait times may vary.

You’ll receive a notification email when your item is available to pick up. Please wait for this email before coming to the store.

If you would like someone else to pick up your items, select Someone else will pick up these items. To pick up your items in an Apple Store, you will need to bring the order number and a valid government-issued photo ID. If you have designated an alternative pickup contact, they will need to bring the order number and a valid government-issued photo ID.

What’s Next?

Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.

Order Acknowledgement

The order acknowledgement email provides a summary of the items in your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a delivery date. You can click the date to view your order details. For pickup items in your order, the email will display your selected Apple Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.

Shipment Notification

If you chose to have an item delivered, we’ll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package using Apple’s online Order Status or enter the tracking number on the carrier’s website.

If you purchase an electronic Apple Gift Card, we’ll send you an email notification once we send the gift card to the recipient.

Pickup Notification

Once your items are available at the Apple Store, we’ll send a pickup notification email.

Pickup Reminder

We’ll send a reminder email if your item is still waiting to be picked up.

Text Notifications

We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you’ll receive will vary depending on the orders you placed.

What to Expect

Once your order is shipped or available for pickup, we’ll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive 1-4 text messages per item on your order.

Changing Text Message Preferences

You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.

Your privacy is important to Apple. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Visit apple.com/privacy. You can also review our Terms of Use at apple.com/legal/terms/site.html.

Carrier Delivery Options

Apple chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Apple. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

If you are unavailable to provide a signature, Apple offers an easy option for you to receive your package.

Pick up package at carrier’s local facility

After the first delivery attempt, you can request to pick up your package at our carrier’s local facility. Call the number on the carrier’s Delivery Notice and inform them you’d like to pick up your package in person.

To pick up your package from the carrier’s local facility, you may need:

• The Delivery Notice
• Government ID (driver’s license, passport) that matches the package name and address
• Second ID with your name on it (credit card, social security card)

The carrier can release the package only to the person included on the shipping address.

In addition to this option, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.

Shipping Policies

Shopping in the U.S.

Items purchased online from Apple ship within the continental US, Alaska, Hawaii and Puerto Rico. No shipments can be made to P.O. Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased online from Apple.

Sales to U.S. territories

We are happy to ship your order to a friend or family member residing within the 50 United States if your billing address is within one of the following United States territories:

• American Samoa
• Armed Forces Africa
• Armed Forces Americas
• Armed Forces Canada
• Armed Forces Europe
• Armed Forces Middle East
• Armed Forces Pacific
• Guam
• Northern Mariana Islands
• Palau
• U.S. Virgin Islands

Simply shop apple.com with the payment method of your choice, and we’ll ship the order to any address within the 50 United States and Puerto Rico.

We regret that we cannot ship orders placed in the U.S. to addresses outside the 50 states and Puerto Rico. Let us help you find an Apple reseller to assist you in purchasing Apple products locally.

Shopping outside the U.S.

There are more than 30 apple.com stores in countries around the globe. If you would like to purchase Apple products from outside the U.S., please see our International Store Directory to find out if a store serves your country.

Shopping for friends and family who reside outside of the U.S.

Would you like to buy a gift for a friend or family member residing in a different country? Visit the Gifting section of online Help for more information.

Sales to U.S. military personnel stationed abroad

If you would like to ship to an APO/FPO address, please see our APO/FPO page.

Apple’s products may be found at your local PX/BX AAFES store. Please contact AAFES to find out if your base carries Apple products.

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