An error occurred loading this content apple tv

Question: Q: Apple TV 3rd gen with YouTube app “An error occurred loading this content. Try again later.”

Apple TV 3rd gen with YouTube app “An error occurred loading this content. Try again later.”

Every time I tried to watch my youtube music videos on apple tv I get this message Apple

“An error occurred loading this content. Try again later.”

[Edited by Moderator]

Posted on Mar 28, 2020 5:18 AM

Helpful answers

I have the same problem. Watched 4-5 youtube videos /VEVO/ and then stopped working. i deleted cookies/temp files/upgraded to latest FW / restarted the whole device / restarted to factory settings / restarted my Internet connection (router) / Nothing is working. My device is also APPLE TV 3RD GEN.

Any clue how can this be fixed ?

Mar 31, 2020 11:49 AM

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Did it occur to you the problem may be with Youtube? Also, ranting is not allowed per the Terms of Use you agreed. I have asked the moderators to remove your rant comments. We understand your frustration, so if you have a question please ask it.

Mar 28, 2020 7:32 AM

Is there a fix for the problem ? Itunes works fine on my computer and phone .

Mar 28, 2020 8:32 AM

Same here. More time worrying about the problem mod and less time worrying about policing rants please.

Mar 29, 2020 2:07 PM

Same problem here. Appears to be only with some Youtube channels (E.g. The National not working, Late Show with Stephen Colbert working) so maybe the DRM suggestion is correct. Also tried restart (including power cable out) plus switch from Ethernet to WiFi.

I CAN Airplay to this AppleTV from iPad on problematic videos however (Play from iTunes in the Cloud set to Auto). I’ve had the problem before, but it’s never lasted long. This has been going on for days consistently.

Mar 31, 2020 9:12 AM

I have the same problem. Watched 4-5 youtube videos /VEVO/ and then stopped working. i deleted cookies/temp files/upgraded to latest FW / restarted the whole device / restarted to factory settings / restarted my Internet connection (router) / Nothing is working. My device is also APPLE TV 3RD GEN.

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How to Fix Apple TV An Error Occurred Loading This Content 2020

Always loading Apple TV+ content on my Apple TV 4k. It shows the message,’There is a problem loading this content’. But I don’t face the same problem on Netflix or others.

Usually, Apple TV is considered as the most consistent device for set-top streaming. Though being considered as the best one, its performance too depends on various factors including servers of any content channel, your data connection and so on. So if you are dealing with Apple TV «an error occurred loading this content apple tv» or «there’s a problem loading this content» and couldn’t see videos, there may be number of possibilities for the problem.

The below article will discuss how to fix error loading content on Apple TV and help you find an appropriate solution for the unwanted problem.

Solution 1: Reboot Apple TV

This is 100% easy way to fix any problems like there’s a problem loading this content when you’re facing, there is no doubt that basic issue can be fixed through this way. Simply go to Settings > General > Restart. Or you can hold down the bottom button and menu button for nearly 6 seconds, until your Apple TV restarts again.

Solution 2: Try Turning Off Subtitles

If you like watching anything with subtitles, then you need to upgrade yourself. Though subtitles aid to understand the dialogs in crystal clear way, sorry to say, but turning subtitles on multiplies the data requirement on Apple TV. Subtitles increase the data bandwidth demand necessary for any video stream. If in case the Internet connection is sluggish, using subtitles can result in failed video streaming process. To turn off subtitles, simply navigate to Settings—>Audio & Video—>Subtitle Language.

Solution 3: Make Sure You Have Good Internet Connection

If leaving subtitles off doesn’t solve an error occurred while loading this content on Apple TV, it is time you check your Internet connection. It may be moderate and very slow. Data travels through various servers before reaching to your Apple TV. And when your Internet connection is slow, you will see Apple TV error loading content. To check if your Internet connection is fine, go to ATV’s network test (which is built-in). Follow path Settings >> General >> Network >> Test Network.

Solution 4: Trim Down the Video Quality

Apple TV assumes that all its users need to watch all the things in HD. Look fellas, high-quality is preferable, but what if your Internet is slow? In such cases, SD is the most preferable option. Simply change the video quality of Apple TV by going to Settings >> Audio & Video >> TV Resolution. If 1080p is selected, change it to 720p.

Solution 5: Check the Strength of Your WiFi Signal

People tend to keep their ATV within an entertainment console, which leads to interference with WiFi receiving signals. And this gives you the content loading error. You can verify the strength of your WiFi signal on your ATV going to Settings >> General >> Network. Usually, five bars are expected to be seen. In case you witness a weak signal, try connecting your Apple TV the router or modem using an Ethernet cable or simply move your ATV.

Solution 6: Switch Off Send Data to Apple Feature

By default, Apple TV sends data regarding quality assurance to Apple. Even though your privacy is taken care of, the network bandwidth is not. You may have buffering problems due to Send Data to Apple feature. So try turning it off. Go to Settings >> General >> Send Data to Apple.

Solution 7: Turn Off Other WiFi Devices

Are you stilling find an answer to solve loading error on Apple TV? There are many device connected to your WiFi. Some of them may continue to use WiFi even when you are not. For instance, iPhone and iPad download updates when unused. So better keep these devices WiFi off when you are not using them. Simply go to the Settings and find the option where you can turn the WiFi off of these devices.

Solution 8: Use Tenorshare ReiBoot to Solve without Data Loss

When none of the above solutions work, the best option is Tenorshare ReiBoot. The software will no doubt help you solve the question asked by most of the ATV users—why does Apple TV say an error occurred loading this content? Follow below simple steps to solve the content loading issue.

Detach your Apple TV by simply pulling out the HDMI cable as well as the power cord.

Further, with help of a USB-C cable, hook up your PC and ATV. Take care to properly plug cable’s one end to the PC’s USB port and the other to your Apple TV’s USB port. This port can be seen below the HDMI port. Make proper connection in order to get your device recognized by Tenorshare ReiBoot.

The latest Apple TV firmware needs to be downloaded online so as to fix the system. Once downloaded, click on Start Repair. This process of repairing will take few minutes or several hours (this depends on the issue though).

Now that repairing is done, your ATV will be back to normal working condition and it will restart.

Video Guide: Apple TV an Error Occurred Loading This Content Fix

Solution 9: Factory Reset Your Apple TV（Data Loss)

If you have once subscription services like Netflix, you need to log in again. Because resetting Apple TV will erase these login information.

Locate the «Settings» on your Apple TV and click it.

Go to General >Reset and then choose restore. Just follow the prompts.

Summary

In the above article, we have explored various yet simple solutions to solve the issue regarding Apple TV content loading. Though Apple is capable of finding solutions for its product-related issues, Tenorshare ReiBoot will help resolve the problem in no time. It is the most trustworthy method to get rid of any Apple TV errors. Feel free to share any feedback related to above solutions as well as other solution, if any, by commenting below.

Usually, Apple TV is considered as the most consistent device for set-top streaming. Though being considered as the best one, its performance too depends on various factors including servers of any content channel, your data connection and so on. So if you are dealing with Apple TV «An error occurred loading this content» issue in iOS 13/12/11, there may be number of possibilities for the problem.

The below article will discuss how to fix error loading content on Apple TV and help you find an appropriate solution for the unwanted problem.

Updated on 2020-10-27 / Update for Apple TV Repair

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Question: Q: “There’s a problem loading this content”

How do I fix this error message on appletv? Internet is fine. Restarted appletv (with unplugging) multiple times. Movie rental simply stopped playing after 1 hour.

Posted on Aug 8, 2019 6:48 PM

Helpful answers

It’s not networking, all other apps have no issue streaming, just TV / iTunes content. Been watching Netflix and other things just fine. And of course nothing has changed on local network configuration.

Aug 8, 2019 7:39 PM

Hi all I have this issue any clues how to fix. It’s not internet Netflix and other working as usual.

Aug 12, 2019 12:58 AM

Also seeing this, re-logging into Apple account, restarts, etc. don’t fix. My guess is this is a global problem with Apple account related content.

Aug 8, 2019 7:15 PM

This is more than a simple connectivity issue. It is localized to Apple and iTunes. My DNS resolves just fine everywhere and I have both a WiFi and Ethernet(Gig) connected AppleTV. I can access all other content HBO Now, Netflix etc. I was half way through my movie when it cut out. If I had to guess it cutoff while trying to validate/authenticate the content against my purchase entitlement. If I had to guess.

Aug 8, 2019 8:15 PM

Go to settings>tv> iTunes videos and change the quality to good for WiFi and cellular service

Nov 3, 2019 2:25 PM

I was in the middle of watching a movie I own and all of a sudden the movie stopped playing on my Apple TV and presented me with an error that it was unable to load the content. This is happening on all 3 of my Apple TV’s devices and all content that I own. I can play on a local machine, but can not stream.

Aug 8, 2019 7:19 PM

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Also seeing this, re-logging into Apple account, restarts, etc. don’t fix. My guess is this is a global problem with Apple account related content.

Aug 8, 2019 7:15 PM

I was in the middle of watching a movie I own and all of a sudden the movie stopped playing on my Apple TV and presented me with an error that it was unable to load the content. This is happening on all 3 of my Apple TV’s devices and all content that I own. I can play on a local machine, but can not stream.

Aug 8, 2019 7:19 PM

That usually indicates a network issue.

Make sure DNS is set to auto (settings — network)

To see a current internet connection check speedtest

If on wifi try ethernet

To see the status of your local network get a report using istumbler, netstumbler or similar. Look for signal strength, noise, nearby networks

Test on another network

Aug 8, 2019 7:38 PM

It’s not networking, all other apps have no issue streaming, just TV / iTunes content. Been watching Netflix and other things just fine. And of course nothing has changed on local network configuration.

Aug 8, 2019 7:39 PM

This is more than a simple connectivity issue. It is localized to Apple and iTunes. My DNS resolves just fine everywhere and I have both a WiFi and Ethernet(Gig) connected AppleTV. I can access all other content HBO Now, Netflix etc. I was half way through my movie when it cut out. If I had to guess it cutoff while trying to validate/authenticate the content against my purchase entitlement. If I had to guess.

Aug 8, 2019 8:15 PM

That doesn’t automatically rule out the network, and issues can come at any time and without any changes having been done. Those other services adapt to the connection whereas iTunes is fixed and higher quality. Without doing an actual investigation and proper troubleshooting you can’t come to any such conclusion.

There is no such widespread issue, it is working just fine on my system and for the majority.

Aug 8, 2019 8:16 PM

DNS should always be set to auto, if you changed it then that is not a solution and a temporary workaround.

Further investigation will be required, however you are free to think otherwise and I will leave you to it.

Aug 8, 2019 8:19 PM

Hi all I have this issue any clues how to fix. It’s not internet Netflix and other working as usual.

Aug 12, 2019 12:58 AM

I fixed mine by logging out of iTunes and logging back in.

Aug 12, 2019 6:24 PM

I do have this problem too but it just happens with one movie. After that it tells me that there is no space left in my device to download it but I’m not trying to download it. Other movies work fine!

Sep 24, 2019 9:40 AM

Go to settings>tv> iTunes videos and change the quality to good for WiFi and cellular service

Nov 3, 2019 2:25 PM

I had this problem today. I found the problem was the wireless router I was using. Yesterday added an Orbi Wireless Router with 2 Satellites to my existing AT&T internet to expand internet signal range. The Apple TV didn’t let me view iTunes content using the Orbi. I simply switched my Apple TV back to the AT&T WiFi Router and that fixed everything.

Nov 16, 2019 12:52 PM

Not being able to get my Apple TV to work

Nov 16, 2019 2:20 PM

This worked immediately. No idea why. Especially as every show was already downloaded .

Nov 28, 2019 9:23 AM

That worked for me too, thanks! (and just ignore the incorrect, unhelpful and somewhat arrogant posts vazandrew)

Nov 30, 2019 8:23 PM

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