Android google apps crash

[Update: Install 12.24] Google app repeatedly crashing on Android; here’s how to officially fix

— Jun. 24th 2021 12:27 pm PT

Following the latest update, the Google app, Podcasts, and Lens are repeatedly crashing, while Assistant is also unavailable. Users across Google Pixel, Samsung, and Motorola phones are affected.

Update 6/24: The official fix for this problem is installing Google app 12.24, which the company looks to have moved quickly out of beta to resolve the crashes. This new version will be automatically installed by the Play Store, but the company provided some manual steps if you previously disabled the Google app:

1. Open the Play Store app.
2. Search for “Google app”
3. Tap Update.
4. If you have disabled the app, you will see the Enable button. Tap it, then tap Update.
5. If you don’t see the Update button, please try again in a few hours.

Update 6/22: Google has provided official instructions on how to resolve the problem. The company warns that “this will clear some settings for the Google app” and to “review the settings if you have changed from default.”

Launch Android Settings app

Go to Apps & notifications

Tap “See all apps”

Find and tap Google from the app list (or you can use the search button on the top right corner to search for “google”)

Tap Storage & cache

Tap “Clear storage” or “Manage space”

Tap CLEAR ALL DATA
And “OK” to confirm

After updating to version 12.23.16.23 of the Google app, users are seeing the application repeatedly crash every few minutes without any input. Since it’s also responsible for Lens, the Discover feed to the left of homescreens, and Podcasts, those experiences similarly “keep closing,” while some are having trouble with Android Auto. Meanwhile, Assistant is also affected by this issue and cannot be launched for voice commands.

Google app 12.23 rolled out to the stable channel on June 21 after entering beta later than usual last week. It was released on Wednesday evening compared to the usual Monday/Tuesday timeframe. That said, beta testers did not encounter these issues earlier and are not affected today.

The Google app 12.24 beta just rolled out a few hours ago, and some users say updating to it provides a fix for the crashes. You can sign up for the Google app beta here (or via the Play Store listing) and check for updates to start downloading.

That beta route might be the least destructive solution as the alternative is uninstalling the bad update and reverting to the Google app version that first came with your device:

Settings > Apps & notifications > See all > [scroll to] Google > overflow menu (in the top-right corner) > Uninstall updates

Be warned that the above process will require you to set up Google Assistant again on your phone and that downloaded episodes in Podcasts will be deleted. If you choose this path, do not update the Google app until a fixed version has been released as you’ll just encounter the same problem all over again.

This Google app crashing issue follows March’s big WebView bug.

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Are your Android apps crashing? You’re not alone. (Update: Fixed)

• Android apps are randomly crashing for some users.
• The issue seems to stem from a bad Android System WebView update.
• Google has issued new Android System WebView and Google Chrome updates to address the issue.

Update: March 23, 2021 (4 AM ET): Google’s Workspace status page indicates says that the problem with Gmail on Android is fixed.

The company says updating Android System WebView and Google Chrome via Google Play Store should now resolve the issue for all users. The Play Store listing for WebView shows Google has pushed out a new version of the apps (ver. 89.0.4389.105). Chrome has also received an update today.

It’s unclear whether this fixes problems with other Android app crashes as well. Nevertheless, you should try getting the new versions of both apps to see if the issue is resolved. Else, read on for possible workarounds.

Original article: March 23, 2021 (12:12 AM ET): Android users have been experiencing random app crashes over the past few hours. Apps like Gmail, Google, Yahoo Mail, and others are constantly shutting down and behaving erratically. However, Google is aware of the problem and working on a fix.

In a statement to multiple publications, a Google spokesperson said, “We are aware of an issue with WebView causing some apps on Android to crash. We are currently working to fully validate the scope and a fix is in progress.”

The bug seems to be impacting all Android apps that use the WebView system component. Google apparently pushed out a bad update to WebView, resulting in Android app crashes.

Some users have found removing the latest WebView update or uninstalling WebView entirely fixes the issue. Samsung’s official US support Twitter account also recommends removing the update.

If removing the update doesn’t work for you, try uninstalling WebView. To do that, head to the Google Play Store > My Apps & Games > Installed. Android System WebView should appear in this list of installed apps. Tap on it and hit uninstall. You should then reboot your Android device for the best results.

Remember to reinstall the latest version of WebView once Google fixes the issue. It’s an important component that lets apps display web pages.

Meanwhile, if you’re trying to access Gmail, you should use the desktop interface for the time being. The company has also
acknowledged the problem with Gmail on Android on the Google Workspace status page.

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It’s not just you: Google App is crashing for many Android users

Update 2 (06/24/2021 @ 05:07 PM ET): Google is rolling out an update to the Google App that fixes the crashing issue. Click here for more information. The article, as published on June 22, 2021, is preserved below.

Previous updates

Update 1 (06/22/2021 @ 08:16 PM ET): Google has confirmed they’re aware of the problem with the Google App. Click here for more information. The article, as published earlier today, is preserved below.

If you have noticed the Google App on your Android phone suddenly crashing and freezing, you are not alone. It appears a recent update has introduced a bug that completely renders the app unusable.

The issue seems to be widespread, with multiple Android users reporting they’re unable to use the Google app after installing the most recent version. The app keeps showing a “Google keeps stopping” pop up every few seconds, and everything from Google Assistant, Search, Google Lens, and so on fails to start.

All Android phones ( different brands ) have troubles with #Google this morning after updates from #Playservice etc .

If you’re affected by this buggy update, uninstalling the latest update should fix the issue. To do so, head to “Apps” or “Applications” from your device Settings, scroll to the Google app and uninstall its latest updates by clicking on the three-dot menu located in the top right corner. (Note: The placement of this option may differ depending on the device.) If the problem persists, also try clearing app data and cache.

Meanwhile, if you’re not affected yet, it’ll be a good idea to disable auto-updates for the Google app from the Google Play Store.

The crashing issue doesn’t seem to be limited to any particular brand or device. It’s also not limited to the beta version of the Google app, as many affected users are running the stable version.

We have reached out to Google for a comment and will update this article if we hear from the company.

Update 1: Google is working on a fix

The official Android Twitter account has posted a tweet stating that Google is aware of Google App crashes and that the company is working on a fix.

We’re aware that the Google App on Android is not functioning as expected for some people. We are currently working to fix the problem and apologize for any inconvenience. In the meantime, please try these steps: https://t.co/KxzrJ1NRp7

The tweet also points to a thread on the Google community forums outlining a few steps users can take to resolve the issue until an update is ready for the Google App.

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Is your Google app crashing? You’re not alone. (Updated: Fix incoming)

• The Google app is crashing for many Android users.
• The problem seems to stem from a recent update to the app.
• Google is working to fix the problem

Update: June 23, 2021 (12:52 AM ET): Google has acknowledged the app crashing problem with the Google app on Android. In a tweet posted on the official Android handle, the company said that it’s working on a fix.

Until the problem is fixed, Google recommends you try the following steps.

• Launch Android Settings app
• Go to Apps & notifications
• Tap “See all apps”
• Find and tap Google from the app list (or you can use the search button on the top right corner to search for “Google”)
• Tap Storage & cache
• Tap “Clear storage” or “Manage space”
• Tap Clear All Data

Original article: June 22, 2021 (2:12 AM ET): The Google app seems to be experiencing some problems. Several Android users have taken to Twitter to report that the Google app is crashing randomly on their phones. One of our team members using the LG Wing with Android 10 onboard also experienced the problem. Another one is having trouble opening the Google app on his Huawei Mate 20 Pro. Meanwhile, user reports suggest the issue is affecting most Android phones, including Sony, Samsung, Google Pixels, and more.

The Google app crashing issue seems to stem from a recent update pushed out by the company. At our end, we experienced the issue on version 12.23.16.23.arm64 and 12.22.8.23 of the Google app. Some users have also reported app crashes on beta version 12.24.7.29.arm64 of the app. According to the Google app’s Play Store listing, its versions can vary across different devices, so you may be experiencing app crashes on a completely different version.

Responding to complaints on Twitter (see above), the official Made By Google account suggested a soft reboot of the phone. Unfortunately, while the fix has worked for some users, others report that rebooting their phones hasn’t helped.

For us, uninstalling the latest update to the Google app fixed the problem. However, not everyone has been as lucky. A couple of users are still having trouble with the app even after rolling back to its previous version.

It looks like we’ll have to wait for Google to issue a more concrete fix and an explanation as to what’s gone wrong. We’ll update this article as and when we get more information.

How to fix Google app crashing?

Back in March, an issue with Android System WebView caused several Android apps to crash. While Google resolved it for those on stable Android versions, the problem persists for Android 12 Beta users. However, uninstalling and reinstalling WebView from the Google Play Store seems to resolve the problem for users.

We don’t think the latest Google app crashing problem is related to WebView issues. It’s more likely a bug with the updated version of the app that Google will possibly iron out with another update. Until then, you can try uninstalling the Google app update by heading to Settings > Apps > Google app > three-dot menu > Uninstall updates. You can also try soft-rebooting your phone, as Google suggests.

If you haven’t updated your Google app just yet, we suggest you hold off until the issue is fixed.

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How to fix crashing Google Play services

Breadcrumb

dape16

Senior Member

A recent update to the Google Play services makes it crash, regardless of Android version. This is how i fixed it:

Instructions:
Disable WiFi.
Use System app remover to uninstall Google Play services, this will make it revert to the factory supplied version.
Install the Google Play services apk. The 10.0.84 is the latest working version accordning to my tests.
Create two folders in \data\app and name them com.google.android.gms-1.apk and com.google.android.gms-2.apk. This will stop Google Play services from auto updating. You should be able to create at least one. Do not overwrite any existing file.
Restart and enable WiFi.

growf

Member

Some additional steps to the above.

If Google Play is broken, like it was on mine, you can’t download the System app remover. I got it from http://www.apkmirror.com/apk/jumobi. -root-3-6-2019-android-apk-download/download/
(I do not know if that site is safe.)
Download APK to PC, transfer it over USB, and install it with Terminal Emulator.

Also, if you cannot download a File Explorer since Google Play is broken, try some APK like http://www.apkmirror.com/apk/es-glo. -manager-4-1-6-android-apk-download/download/
(again, no idea if that site is safe.)
and install it via Terminal.

Then finally you can click the Google Play services APK. (Or just install it via terminal since by now you know how to. )

NOTE: if you have TF101 with KatKiss 4.4.4 you can’t use the one marked Android 4.4W+, it fails and you will wasting hours of your time like I did — use the Android 2.3 version.

———- Post added at 02:53 AM ———- Previous post was at 01:53 AM ———-

After spending 3 hours of figuring out all the above details, I still got the «has stopped» popups, because I had created the file names in terminal as gsm instead of gms. Details are important.

growf

Member

aveangelus

Senior Member

Works for hours, then PlayServices autoupdate. try 2 times.

Im using katkiss 6.0

ignasigh

Member

My problem is that while trying to flash KK6.0 again it gets stuck on the «Checking connection» step and it continuously prompts the famous «Unfortunately, Google Play services has stopped». I have flashed old gapps (1st Feb) but problem persists.

I know there is a general issue about a gplay/gservices version but I am not sure how to proceed now.

Exterminator13

Member

timppu

New member

Phew, good to know it wasn’t only me. I’ve been having this Services issue for some time now on the old 4.4.4 KatKiss, googling for it, updated to 6.0.1 but the problem starts as soon as I even try to install Google Play Services in any way (either flashing GAPPS or installing afterwards with an apk). The device works fine without the Services, but then I can’t use Google Play.

So is it yet known who are affected? Is this only a TF101 problem, or are other devices (also non-ASUS ones) also affected? Or is this a KatKiss issue? Or what?

I don’t feel like blocking Google from updating the services, that sounds like a stopgap solution that probably makes Services unusable in the long run. Hoping that e.g. Google fixes this problem with a new update.

ignasigh

Member

Solution to my problem. But still need to wait until mr. Google decides to solve it

Exterminator13

Member

So is it yet known who are affected? Is this only a TF101 problem, or are other devices (also non-ASUS ones) also affected? Or is this a KatKiss issue? Or what?

I don’t feel like blocking Google from updating the services, that sounds like a stopgap solution that probably makes Services unusable in the long run. Hoping that e.g. Google fixes this problem with a new update.

Alvera

Member

kenpoh

Member

My problem is that while trying to flash KK6.0 again it gets stuck on the «Checking connection» step and it continuously prompts the famous «Unfortunately, Google Play services has stopped». I have flashed old gapps (1st Feb) but problem persists.

I know there is a general issue about a gplay/gservices version but I am not sure how to proceed now.

kenpoh

Member

A recent update to the Google Play services makes it crash, regardless of Android version. This is how i fixed it:

Instructions:
Disable WiFi.
Use System app remover to uninstall Google Play services, this will make it revert to the factory supplied version.
Install the Google Play services apk. The 10.0.84 is the latest working version accordning to my tests.
Create two folders in \data\app and name them com.google.android.gms-1.apk and com.google.android.gms-2.apk. This will stop Google Play services from auto updating. You should be able to create at least one. Do not overwrite any existing file.
Restart and enable WiFi.

lrmotta

New member

I rolled back to ASUS 4.0.3 original firmware.

It is working fine for the last 5 days, as long you do not update any of Google apps. The original firmware still has Google Talk pre-installed.

The original firmware is so so slow, when compared with KatKiss 6.0.1 or KatKiss 4.4.4, but at least it is working fine. No FCs at all.

Please note that there are some recent apps that do not work with Ice Cream Sandwich (Android 4.0.3).

Apaco

Member

Kenpoh, what version of KatKiss?

I found the format of the info in the /data/apps folder different from 4.4.4 to 5.1 to 6.0. I was unable to get things to work with fresh 5.1 ROM flashes so went to 4.4.4 and creating the folder with the «-2.apk» worked in 4.4.4. I think the bottom line is you have to create a folder name that is the same name as the .apk file (with a -2) to «confuse» the auto-update.

Now that I know I can get 4.4.4 to work, I’ll see if I can get 5.1 and/or 6.0 to work and share my findings.

UPDATE
OK — I gave up 6.0 required setup a WiFi connection before fully booting. 5.1 wouldn’t let me load ES File Explorer from the terminal (failure uri something or other).

For 4.4.4, I:
— Downloaded ROM, SU, GAPPS, Google Play Services 10.0.84 from apkmirror.com
— Did a clean flash
— booted up installed ES File Explorer from terminal
— installed GPS 10.0.84
— reboot
— create folder using the «-2»
— reboot

All is well. I let everything update (including Google Play Games) and everything is running just fine.

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