Apple alert reset email

Question: Q: RESET MAIL.APP

What do I delete in order to restore Mail.app to its factory settings? I.E. Reset every thing and every setting.

MacBook, Mac OS X (10.6.2)

Posted on Dec 15, 2009 2:39 PM

/library/preferences/com.apple.mail.plist, the whole folder

/library/mail and the whole folder

means your home directory. you can get to it by clicking on the house icon in the sidebar of any finder window or by going to /users/username.

Posted on Dec 15, 2009 2:50 PM

Helpful answers

Hello Hlynur Orn & welcome to discussions.

Try this — find the /Library/Preferences folder in your user/Home folder and then locate and delete this file:

This will retain your inbox(s) but restore original settings.

Dec 15, 2009 2:56 PM

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Hello Hlynur Orn & welcome to discussions.

Try this — find the /Library/Preferences folder in your user/Home folder and then locate and delete this file:

This will retain your inbox(s) but restore original settings.

Dec 15, 2009 2:56 PM

/library/preferences/com.apple.mail.plist, the whole folder

/library/mail and the whole folder

means your home directory. you can get to it by clicking on the house icon in the sidebar of any finder window or by going to /users/username.

Dec 15, 2009 2:50 PM

Dec 15, 2009 3:00 PM

I did the same — deleted the Mail folder, all plists, etc and it fixed up my «poor Exchange download» issue immediately.

Before deleting the Library\Mail folder, I copied over my locally downloaded email folder (titled «work emails» to an external location. After restarting Mail and setting up my account, my Exchange email is working. All good so far!

I copy over the «work emails» folder back into Mail and restart Mail. It can see the local email folders, the hierarchy and all but it is not showing any emails in the folder.

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Question: Q: How do I fully reset Mail.app?

I’m having nasty problems with Mail. I’m still running a (too) old OS X Server that handles mail (to be updated asap, but for now I have a problem on the client I need to fix). I had problems on the server that I have now fixed, but it required repairing stuff in IMAP ad that had already been downloaded by Mail.app. The only way to get Mail.app as far as to reload the data from the IMAP server seems to be to remove the account and recreate it. Now, here the fun starts.

— First Mail.app redirects me to iCloud settings, even if Mail has not been selected in iCloud settings (as managing Mail settings that way destroys proper settings, so all accounts also have ‘automatically maintain config’ turned off)

— I delete the account in System Preferences iCloud setting

— The account is removed there, but it is not removed in Mail.app (as Mail management via iCloud is turned off and/or because automatic settings management in Mail.app is turned off).

— I now have an account in Mail.app that I cannot remove anymore. Trying to do so in Mail.app preferences redirects me to System Preferences where the account has already been removed. So: stuck.

I tried all kinds of things, such as turning Mail account/settings management via iCloud on, turning iCloud settings management in Mail.app on, etc. etc. But nothing helps.

So, as a next step, I need to fully reset Mail.app, destroy all data and all settings and restart. How do I do that?

iMac, OS X Yosemite (10.10.5), Core i7, 27″

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Не пришло сообщение о проверке или о сбросе

Не знаете, где было сохранено сообщение? Выполните приведенные ниже действия, чтобы найти его.

В некоторых случаях для успешного обновления данных учетной записи Apple ID компания Apple отправляет вам сообщение электронной почты. Например, вы сбросили пароль, контрольные вопросы или добавили новый адрес электронной почты в свою учетную запись. Если вы не можете найти отправленное сообщение, выполните следующие действия.

Поиск сообщения электронной почты

Отправитель сообщения — Apple, поэтому вы сможете быстро найти его. Если сообщения нет в папке «Входящие», проверьте другие папки. Функция фильтрации спама или правило обработки сообщений могли переместить ваше сообщение в папку «Спам», «Нежелательная почта», «Корзина», «Удаленные» или «Архив».

Проверка того, что открыта нужная учетная запись электронной почты

Если вы ищете сообщение о сбросе пароля, убедитесь, что вы вошли в соответствующую учетную запись электронной почты. Это должен быть ваш основной адрес электронной почты Apple ID либо отдельный резервный адрес электронной почты для уведомлений и восстановления доступа, добавленный в вашу учетную запись.

Если вам нужно найти сообщение о проверке, можно выполнить вход на странице учетной записи «Мой Apple ID» и просмотреть все зарегистрированные в ней адреса электронной почты, включая тот, который вы пытаетесь проверить. Если адрес электронной почты указан неверно, можно изменить его и отправить новое сообщение о проверке.

Повторная отправка сообщения электронной почты

Чтобы еще раз отправить сообщение о сбросе, повторите действия по сбросу пароля или контрольных вопросов. После этого вам будет отправлено сообщение на резервный или основной адрес электронной почты Apple ID.

Для повторной отправки сообщения о проверке, выполните вход на странице учетной записи Apple ID. Щелкните ссылку «Повторить отправку» рядом с адресом электронной почты, который нужно проверить, и на этот адрес будет отправлено сообщение.

Проверка возможности получения сообщений электронной почты

Если вы не получаете никаких сообщений, возможно, вам потребуется обратиться за помощью к своему поставщику услуг электронной почты. См. также действия по устранению неполадок с получением сообщений электронной почты в программе «Почта» для ОС OS X или в iCloud.

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Question: Q: How to reset mail to factory settings.

I am pretty new to Mac (6 days old). I am just wondering how to reset my mail app to the company settings? Any help will be appreciated.

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Jun 21, 2013 1:26 AM

Thanks man. Worked like a charm. Sorry for the delay in replying. 🙂

Posted on Aug 6, 2013 11:35 AM

Helpful answers

In the Finder, hold down the option key and select

from the menu bar. Move the following items from the folder that opens to the Trash (some may not exist):

• Caches/com.apple.mail
• Saved Application State/com.apple.mail.savedState
• Application Support/AddressBook/MailRecents-v4.abcdmr
• Containers/com.apple.mail
• Mail
• Preferences/com.apple.mail.plist
• Preferences/com.apple.mail.searchhistory.plist

Note: you are not moving the Mail application. You’re moving a folder named “Mail.”

Jun 21, 2013 8:17 AM

I would also like to reset mac Mail to factory settings, but keep my folders in the left column with all the saved emails within them.

Jan 1, 2014 2:07 PM

Would the below response still work for El Capitan 10.11 and Mail Version 9.0 for reseting Apple Mail?

Reply Helpful by Linc Davis on Jun 21, 2013 8:17 AM

In the Finder, hold down the option key and select

from the menu bar. Move the following items from the folder that opens to the Trash (some may not exist):

• Caches/com.apple.mail
• Saved Application State/com.apple.mail.savedState
• Application Support/AddressBook/MailRecents-v4.abcdmr
• Containers/com.apple.mail
• Mail
• Preferences/com.apple.mail.plist
• Preferences/com.apple.mail.searchhistory.plist

Note: you are not moving the Mail application. You’re moving a folder named “Mail.”

Oct 8, 2015 8:51 AM

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In the Finder, hold down the option key and select

from the menu bar. Move the following items from the folder that opens to the Trash (some may not exist):

• Caches/com.apple.mail
• Saved Application State/com.apple.mail.savedState
• Application Support/AddressBook/MailRecents-v4.abcdmr
• Containers/com.apple.mail
• Mail
• Preferences/com.apple.mail.plist
• Preferences/com.apple.mail.searchhistory.plist

Note: you are not moving the Mail application. You’re moving a folder named “Mail.”

Jun 21, 2013 8:17 AM

Thanks man. Worked like a charm. Sorry for the delay in replying. 🙂

Aug 6, 2013 11:35 AM

I would also like to reset mac Mail to factory settings, but keep my folders in the left column with all the saved emails within them.

Jan 1, 2014 2:07 PM

Export your folders to your desktop, then import them after the reset. You may have to drag the imported messages to where you want them.

Jan 2, 2014 11:29 AM

I went through the steps that Linc Davis explained on June 21. From his list of folders to remove, do you know which one contains the email messages?

Jan 5, 2014 5:23 AM

The e-mail messages are stored in your user library/Mail/V2.

Jan 5, 2014 10:13 AM

Thanks a lot from France.

I only found and trashed the following files :

And my previous e-mails have been downloaded from my Gmail account. Perfect.

Apr 3, 2014 8:42 AM

Yes, thanks Linc, it saved me. Your the best.

May 10, 2014 8:28 PM

I followed these instructions but Mail wouldn’t let me re-add the email account, Settings > Internet Accounts and unchecking, rechecking Mail had no affect. However, removing all the previous Mail accounts completely and re-adding them has gotten Mail working like new.

Aug 19, 2014 1:28 AM

You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it. You can link to this one.

Aug 19, 2014 11:30 AM

Linc, Thanks for this, it’s not the first time you have been of indirect help to me and many others I assume.

This one tip was needed to get rid of a very nasty and persistent state of Mail, after a series of beta Yosemite previews and consequent updates. At one given moment the mail app must have had a tiny thingie nuked leaving it in an unusable state. No addition of an account was possible, not accounts that were set up in SysPrefs / Internet accounts were being loaded.

I now have my main bug resolved. Not really a bug, as another user account on the same machine had no problems, so I considered this to be a state of bad luck for the given account.

Feb 12, 2015 12:39 PM

this is the same on Yosemite, now I can start Mail again and reenter my Mailaccounts.

Feb 20, 2015 4:22 AM

Thank you. My Mark up feature wasn’t working anymore so now it does. Thank you! Bianca

Jul 29, 2015 12:43 AM

Just installed the 10.11 beta, everything works great EXCEPT Mail. its pretty useless. When open my entire system comes to a crawl. when I finally manage to close it, everything returns to normal. any tips?

Sep 13, 2015 11:06 AM

Would the below response still work for El Capitan 10.11 and Mail Version 9.0 for reseting Apple Mail?

Reply Helpful by Linc Davis on Jun 21, 2013 8:17 AM

In the Finder, hold down the option key and select

from the menu bar. Move the following items from the folder that opens to the Trash (some may not exist):

• Caches/com.apple.mail
• Saved Application State/com.apple.mail.savedState
• Application Support/AddressBook/MailRecents-v4.abcdmr
• Containers/com.apple.mail
• Mail
• Preferences/com.apple.mail.plist
• Preferences/com.apple.mail.searchhistory.plist

Note: you are not moving the Mail application. You’re moving a folder named “Mail.”

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If you can’t send email on your iPhone, iPad, or iPod touch

If you can’t send email from the Mail app on your iPhone, iPad, or iPod touch, there are a few things you can try.

Before you begin

There are a few things to keep in mind and check:

• When you make an iOS or iPadOS backup in iCloud or iTunes, it backs up your mail settings, but not your email. If you delete or change your email account settings, previously downloaded email might be removed from your device.
• Make sure that your device is connected to the internet.
• Check with your email service provider to find out if there’s a service outage.
• If you can’t access your email, or you can’t send and receive messages with your @icloud.com email address, learn what to do.

Check the Outbox for unsent email

If you get a message that says your email wasn’t sent, then that email goes to your Outbox. Check your Outbox and try to send the email again with these steps:

1. In Mail, go to your list of mailboxes.
2. Tap Outbox. If you don’t see an Outbox, then your email was sent.
   
3. Tap an email in the Outbox. Make sure that the recipient’s email address is correct.
4. Tap Send.

Check your email address and password

If Mail asks you to enter a password for your email account, make sure that your password is correct. To check your email address and password, sign in to your email provider’s website.

If you still get a user name or password error, contact your email provider or system administrator.

Contact your email provider or system administrator

1. Contact your email provider or check their status webpage to see if there’s a service outage.
2. Ask your email provider or system administrator if you turned on any security features or restrictions, like two-step verification, for your email account. You might need a special password or might need to request authorization from your email provider to send and receive email on your device.
3. Check your email account settings with your email provider or system administrator to make sure that they’re correct.

Remove your email account and set it up again

1. On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than on your iOS or iPadOS device.
2. On your device, go to Settings > Mail, then tap Accounts.
3. Tap the email account that you want to remove.
4. Tap Delete Account.
5. Add your account again.

If the steps in this article don’t help, contact your email service provider for more information.

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