Apple and customer service

Contact Apple for support and service

See a list of Apple phone numbers around the world.

Please note that this is the contact page for support and service, not the corporate page for contacting Apple, which includes information on sales and product inquiries.

Before you call, have your serial number ready or start your support request online and we’ll connect you to an expert.

Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, view all support options.

The United States and Canada

Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009

Enterprise
1-866-752-7753

App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support

Apple Cash and person to person payments
1-877-233-8552

Latin America and the Caribbean

Brazil
0800-761-0880

Mexico
001-866-676-5682

Europe

Austria
0800 220325

Belgium (French)
0800 80 404

Belgium (Flemish)
0800 80 407

Bulgaria
00800 6002 7753

Croatia
0800 222 427

Cyprus
800 92433

Czech Republic
800 700527

Denmark
80249625

Estonia
8000 044333

Finland
0800 96372

Germany
0800 6645 451

Greece
00800 4414 5417 2
021 0300 9960 1

Hungary
06 80 983 435

Ireland
1800 804 062

Italy
800915904

Latvia
800 03251

Liechtenstein
0800 00 1853 2

Lithuania
(8-800) 30772

Luxembourg
800 24550

Malta
800 62072 2

Netherlands
0800 0201581

Norway
240 55133 1

Poland
00800 4411875 2

Portugal
800207983

Romania
0800 400138

Russia
8 800 555 6734 3

Slovakia
0800 178661

Slovenia
0800 80321

Spain
900812703

Sweden
020 100 529

Turkey
00800 4488 29878 2
0216 282 1622 1

Ukraine
0800 509 382

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
3. PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back

Africa

Egypt
0800 000 0888 1

South Africa
0800 444 426 1

Telephone numbers are subject to change.

1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

Asia Pacific

Australia
(61) 1-300-321-456 1

Brunei
801-4384 2

Fiji
(61) 1-300-321-456 3

Guam
1-800-865-0853

India
000800 1009009 1 4

Indonesia
0800-1-027753

Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-4705 1

Macau
(853) 6262-1631 1

Malaysia
1-800 803 638

New Zealand
0800 1 27753

Pakistan 1 4
Dial 00800 01001 first,
then dial 800 361 0479

Philippines 4
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)

Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-5171 1

South Korea
080 333 4000 4

Taiwan
0800-095-988

Thailand
Within Thailand:
1800 019 900 5

Tonga
(61) 1-300-321-456 3

Vanuatu
(61) 1-300-321-456 3

Vietnam
1800 1127

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Free phone technical support number is not accessible by mobile phone. Back
3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
5. This phone number is only accessible from dialing within Thailand. Back

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Contacting Apple

Sales and
Product Inquiries

Apple Online Store

Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call (800) MY–APPLE (800–692–7753) .

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753 .

Shop with SignTime ASL Support

American Sign Language (ASL) interpreters are available for all your online shopping needs, right in your web browser. Connect to an interpreter

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.

Get Financing for You, Your Business, or Your School

Apple Financial Services offers financing on Apple products for consumers, educational institutions, and businesses. Speak with your Apple representative to learn more.

Find Consultants

Visit our Apple Consultants Network page to find a consultant in the U.S. or Canada.

Find Authorized Training Providers

Visit the Apple Training website for information on available courses and Apple Authorized Training Providers worldwide.

How to Buy for Business

If you are a business or professional user, visit the Apple Store for Business or call 1–800–854–3680.

Corporate and Government Sales:

• Apple Enterprise Sales (877) 412–7753
• Apple Government Sales (877) 418–2573

How to Buy for Education

If you are a student or teacher, visit the Apple Store for Education or call 1–800–692–7753 .

If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 1–800–800–2775 , 7 days a week from 9 AM to 6 PM central time 7 days a week from 9:00 a.m. to 6:00 p.m. Central time.

Find Apple Authorized Resellers

Use our Reseller Locator to find an Apple Authorized Reseller in the U.S.

Apple Authorized Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organizations.

North American Corporate Contacts

• Apple Media Helpline (408) 974–2042
• Apple Software Upgrade Center (888) 840–8433
• Reseller Referral (Resellers, Trainers, Consultants) (800) 538–9696

• Apple Store (Consumer and Education Individuals) (800) MY–APPLE (800–692–7753)

• Apple Store (Consumer and Education Individuals) 001–800–MY–APPLE (001–800–692–7753)
• Apple Store (Small Business) 001–800–692–7753

Product and Services Support

Contact Apple Support

Need service or support? Start your request online and we’ll find you a solution.

More Ways to Get Help:

Get ASL Support through SignTime

You can also receive AppleCare service and support in American Sign Language (ASL). Connect to an interpreter

If you are a customer with a disability and utilize our accessibility features such as VoiceOver or MFi Hearing devices, call (877) 204–3930 for direct access to Apple representatives who are trained in providing support for these services.

Most Apple products are eligible for 90 days of complimentary technical support. Online technical support for Apple products is available beyond the initial 90 days.

Browse Online Support

Visit the Apple Support site for quick answers, manuals, and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

For help with Beats by Dre headphones and speakers, visit Beats Support. For help with the Beats Music streaming service, visit Beats Music Support.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch, or Mac.

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Apple announces Self Service Repair

Self Service Repair

Expanded Access to Apple Repairs

Text of this article

November 17, 2021

Apple announces Self Service Repair

Apple parts, tools, and manuals — starting with iPhone 12 and iPhone 13 — available to individual consumers

CUPERTINO, CALIFORNIA Apple today announced Self Service Repair, which will allow customers who are comfortable with completing their own repairs access to Apple genuine parts and tools. Available first for the iPhone 12 and iPhone 13 lineups, and soon to be followed by Mac computers featuring M1 chips, Self Service Repair will be available early next year in the US and expand to additional countries throughout 2022. Customers join more than 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these parts, tools, and manuals.

The initial phase of the program will focus on the most commonly serviced modules, such as the iPhone display, battery, and camera. The ability for additional repairs will be available later next year.

“Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,” said Jeff Williams, Apple’s chief operating officer. “In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs.”

Apple builds durable products designed to endure the rigors of everyday use. When an Apple product requires repair, it can be serviced by trained technicians using Apple genuine parts at thousands of locations, including Apple (in-store or by mail), AASPs, Independent Repair Providers, and now product owners who are capable of performing repairs themselves.

Self Service Repair

To ensure a customer can safely perform a repair, it’s important they first review the Repair Manual. Then a customer will place an order for the Apple genuine parts and tools using the Apple Self Service Repair Online Store. Following the repair, customers who return their used part for recycling will receive credit toward their purchase.

The new store will offer more than 200 individual parts and tools, enabling customers to complete the most common repairs on iPhone 12 and iPhone 13.

Self Service Repair is intended for individual technicians with the knowledge and experience to repair electronic devices. For the vast majority of customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair.

Expanded Access to Apple Repairs

In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, including more than 2,800 Independent Repair Providers. The rapidly expanding Independent Repair Provider program originally launched in the US in 2019 and has since grown to more than 200 countries, enabling independent repair shops to access the same training, parts, and tools as other Apple Authorized Service Providers.

In addition, Apple continues to offer convenient repair options for customers through its global network of over 5,000 AASPs that help millions of people with both in- and out-of-warranty service for all Apple products.

By designing products for durability, longevity, and increased repairability, customers enjoy a long-lasting product that holds its value for years. Apple also offers years of software updates to introduce new features and functionality.

Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, Mac, Apple Watch, and Apple TV. Apple’s five software platforms — iOS, iPadOS, macOS, watchOS, and tvOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay, and iCloud. Apple’s more than 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.

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