Apple and windows software

Использование программы Apple Software Update для Windows

Программа Apple Software Update помогает гарантировать, что в Windows используется актуальное программное обеспечение Apple.

При установке iTunes или iCloud для Windows на компьютер PC — или при использовании Ассистента Boot Camp для установки Windows на компьютер Mac — устанавливается также программа Apple Software Update для Windows.

Программа Apple Software Update следит за актуальностью программного обеспечения Apple на компьютере с ОС Windows. Также она загружает последние обновления безопасности и ПО Apple в ОС Windows, установленной на компьютере Mac.

Запуск программы Apple Software Update

1. Щелкните значок Windows в левом нижнем углу экрана Windows.
2. Введите Apple Software Update в поле поиска.
3. Щелкните пункт Apple Software Update при его появлении в диалоговом окне результатов поиска.

Программа Apple Software Update проверяет наличие доступных обновлений. Установите флажки рядом с обновлениями, которые требуется установить, нажмите кнопку «Установить», а затем следуйте инструкциям на экране.

Программа Apple Software Update для Windows запускается один раз в неделю для проверки наличия обновлений. В настройках программы можно изменить частоту запуска на «Ежедневно», «Еженедельно», «Ежемесячно» или «Никогда».

Дополнительная информация

Дополнительные сведения об использовании Boot Camp для установки Windows на компьютер Mac см. на странице поддержки Boot Camp.

Информация о продуктах, произведенных не компанией Apple, или о независимых веб-сайтах, неподконтрольных и не тестируемых компанией Apple, не носит рекомендательного или одобрительного характера. Компания Apple не несет никакой ответственности за выбор, функциональность и использование веб-сайтов или продукции сторонних производителей. Компания Apple также не несет ответственности за точность или достоверность данных, размещенных на веб-сайтах сторонних производителей. Обратитесь к поставщику за дополнительной информацией.

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Download and install Windows support software on your Mac

After using Boot Camp Assistant to install or upgrade Microsoft Windows on your Mac, you might also need to install the latest Windows support software (drivers) from Apple.

When you install Microsoft Windows on your Mac, Boot Camp Assistant automatically opens the Boot Camp installer, which installs the latest Windows support software (drivers). If that doesn’t happen, or you experience any of the following issues while using Windows on your Mac, follow the steps in this article.

• Your Apple mouse, trackpad, or keyboard isn’t working in Windows.
  Force Touch isn’t designed to work in Windows.
• You don’t hear audio from the built-in speakers of your Mac in Windows.
• The built-in microphone or camera of your Mac isn’t recognized in Windows.
• One or more screen resolutions are unavailable for your display in Windows.
• You can’t adjust the brightness of your built-in display in Windows.
• You have issues with Bluetooth or Wi-Fi in Windows.
• You get an alert that Apple Software Update has stopped working.
• You get a message that your PC has a driver or service that isn’t ready for this version of Windows.
• Your Mac starts up to a black or blue screen after you install Windows.

If your Mac has an AMD video card and is having graphics issues in Windows, you might need to update your AMD graphics drivers instead.

Install the latest macOS updates

Before proceeding, install the latest macOS updates, which can include updates to Boot Camp.

Format a USB flash drive

To install the latest Windows support software, you need a 16GB or larger USB flash drive formatted as MS-DOS (FAT).

1. Start your Mac from macOS.
2. Plug the USB flash drive into your Mac.
3. Open Disk Utility, which is in the Utilities folder of your Applications folder.
4. Choose View > Show All Devices from the menu bar.
5. From the sidebar in Disk Utility, select your USB flash drive. (Select the drive name, not the volume name beneath it.)
   
6. Click the Erase button or tab.
7. Choose MS-DOS (FAT) as the format and Master Boot Record as the scheme.
8. Click Erase to format the drive. When done, quit Disk Utility.

Download the Windows support software

1. Make sure that your Mac is connected to the Internet.
2. Open Boot Camp Assistant, which is in the Utilities folder of your Applications folder.
3. From the menu bar at the top of your screen, choose Action > Download Windows Support Software, then choose your USB flash drive as the save destination. When the download completes, quit Boot Camp Assistant.
   

Install the Windows support software

After downloading the Windows support software to your flash drive, follow these steps to install the software. (If you’re attempting to resolve issues with a Bluetooth mouse or keyboard, it might be easier to use a USB mouse or keyboard until these steps are complete.)

1. Make sure that the USB flash drive is plugged into your Mac.
2. Start up your Mac in Windows.
3. From File Explorer, open the USB flash drive, then open Setup or setup.exe, which is in the WindowsSupport folder or BootCamp folder. When you’re asked to allow Boot Camp to make changes to your device, click Yes.
4. Click Repair to begin installation. If you get an alert that the software hasn’t passed Windows Logo testing, click Continue Anyway.
5. After installation completes, click Finish, then click Yes when you’re asked to restart your Mac.

Learn more

If you can’t download or save the Windows support software:

• If the assistant says that the Windows support software could not be saved to the selected drive, or that the USB flash drive can’t be used, make sure that your USB flash drive has a storage capacity of at least 16GB and is formatted correctly.
• If the assistant doesn’t see your USB flash drive, click Go Back and make sure that the drive is connected directly to the USB port on your Mac—not to a display, hub, or keyboard. Disconnect and reconnect the drive, then click Continue.
• If the assistant says that it can’t download the software because of a network problem, make sure that your Mac is connected to the Internet.
• Make sure that your Mac meets the system requirements to install Windows using Boot Camp.

If a Mac feature still doesn’t work after updating the Windows support software, search for your symptom on the Apple support website or Microsoft support website. Some features of your Mac aren’t designed to work in Windows.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Download and use iTunes for Windows

With iTunes for Windows, you can manage your entire media collection in one place. Subscribe to Apple Music to access millions of songs. Buy music and movies from the iTunes Store. And sync content from your computer to your iPhone, iPad, or iPod touch.

If you can’t access the Microsoft Store

Explore iTunes for Windows

To navigate iTunes, use the buttons in the navigation bar at the top of the iTunes window. To switch to a media type, like Music, Movies, TV Shows, Podcasts, or Audiobooks, click the pop-up menu in the upper-left corner.

Listen to music

Subscribe to Apple Music to access millions of songs, buy music from the iTunes Store, listen to Radio, or listen to music imported into iTunes.

Listen to Apple Podcasts

Discover and subscribe to podcasts that entertain, inform, and inspire. Browse free episodes and shows about a variety of topics.

Watch movies and TV shows

Browse categories to find movies and TV shows that you can buy, or find movies you can rent.

Listen to audiobooks

Browse categories to find audiobooks that you can buy.

Store availability and features might vary by country or region. See what you can buy in your country or region.

Manually manage and sync your iPhone, iPad, or iPod touch

You can use iTunes for Windows to back up and update your iPhone, iPad, or iPod touch, and to sync content from your computer to your device.

You can also use iCloud for Windows to access your photos, contacts, calendars, files, and more across all of your devices.

Change settings and manage your account

• Choose Account > View My Account to view information about your purchase history, manage your subscriptions, change your payment information, and more.
• Choose Account > Sign Out to sign out of iTunes with your Apple ID and remove access to your content from iTunes.
• Choose Edit > Preferences to change things like your language, set restrictions, and more.

If you change your language in iTunes, you might have to quit iTunes and reopen it.

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Resolve issues between iCloud for Windows or iTunes and third-party security software

If you can’t open iCloud for Windows or iTunes, download content, sync your device, or use Home Sharing, your security software might be the cause.

How to tell if your security software might be causing an issue

Security software created by companies other than Apple can prevent iCloud for Windows or iTunes from connecting to Apple servers or to devices. Sometimes, you might see a numeric error message when you sync, update, back up, or restore your device.

If your security software is causing an issue with iCloud for Windows

• You can’t sign in with your Apple ID.
• You see «Verification Failed: An unknown error occurred» or «An error occurred during authentication. Please try again.»
• You see «Your setup couldn’t start because your username or password is incorrect» or «Your setup couldn’t be started because the iCloud server stopped responding.»
• iCloud services won’t update.

If your security software is causing an issue with iTunes

• Your iPhone, iPad, or iPod touch aren’t recognized in iTunes, or they won’t back up, restore, update, sync, or activate.
• You see iTunes Errors 4, 6, 1630–1641, 3000–3999, or 9000–9999*.
• You can’t connect to iTunes Store to buy or download content.
• iTunes won’t open.

*If you see error 9006, your computer might not be able to connect to Apple servers or your iPhone, iPad, or iPod touch. Check for communication issues between iTunes and Apple software update servers. If you still see the error message, then continue reading to learn how to check your connectivity and security software.

Things to check first

Before you change your security software’s setup:

• Make sure that the date, time, and time zone are set correctly on your computer. Learn how to update these settings on a Mac or on a PC.
• Log in to an administrative user account, not a guest account. Learn how to do this on a PC.
• Update to the latest version of iCloud for Windows or update to the latest version of iTunes.
• Make sure that you have the latest software on your Mac or on your PC.
• Make sure that you set up Windows Hello. Learn how to set it up.
• Make sure that you only have one type of security software installed. If you have more than one type of security software installed, you might experience performance issues.

Test your connectivity

1. Check your hosts file to make sure that it’s not blocking iTunes from communicating with Apple’s servers.
2. If you’re having issues using AirPlay, Home Sharing, iTunes, or Remote, test the connectivity between the computers or devices in your house. They should be connected to the same network and subnet in order to function properly.

Test your security software

If you still have trouble after you test your connectivity, your security software could be interfering with your computer’s connection with iCloud for Windows or iTunes.

In some cases, it might be necessary to temporarily remove your security software to isolate an issue. Some Internet security apps don’t uninstall completely, so you might need to download and run a cleanup utility for your security software for it to be completely removed.

Work with your security software provider to allow the complete list of ports and services that Apple products use or if you need help with uninstalling their software.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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