Apple authorized reseller usa

Apple Authorized U.S. and Canada Reseller Return and Refund Policy

Apple Authorized U.S. and Canada resellers have established their own return and refund policies. When you purchase Apple products from our authorized resellers, you must carefully follow their sales and return policies. If you reject the terms of Apple’s One Year Limited Warranty for Apple-branded hardware products or accessories (“Hardware Product”), you may return the Hardware Product to the Apple authorized reseller who sold it. If the authorized reseller won’t accept the Hardware Product return, Apple will accept the return under the following circumstances:

▪ You contact Apple to request the Hardware Product return within 14 days of the purchase.
AC_RightofReturn@apple.com

▪ You purchased the Hardware Product from an Apple authorized reseller in the United States or Canada and the reseller refused to accept the Hardware Product return.

▪ The proof of purchase includes the reseller name and address, product and version purchased, purchase date, and purchase price.

▪ The customer name on the receipt must match the name on the return.

▪ You have properly completed the Return and Affidavit form found here.

Note: Apple recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Apple or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

022621 Reseller Right of Return Sales Policy

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Find Apple Customer Numbers, Reseller IDs, and Organization IDs

Learn how to find your number or ID and when to use it with Apple Business Manager or with Apple School Manager.

This article is for system administrators. If you need support, learn how to contact Apple.

When you add your Apple Customer Number or Reseller ID to Apple Business Manager or Apple School Manager, you can deploy your devices and purchase apps and books in volume.

Find your Apple Customer Number or Reseller ID

Whether you purchase your devices from Apple or from a participating Apple Authorized Reseller, learn how to find your number or ID.

If you purchased from Apple

When you purchase from Apple, we assign an Apple Customer Number to your organization. If you don’t know your Apple Customer Number, contact your finance department or Apple Sales.

If you buy Apple devices from an Apple Store, ask the Business Team for your Apple Customer Number.

If you purchased from an Apple Authorized Reseller or wireless carrier

1. Contact your Apple Authorized Reseller or wireless carrier.
2. Confirm that they support the Device Enrollment feature of Apple Business Manager or Apple School Manager.
3. Ask for their Reseller ID.

If they don’t support these programs, ask them to contact their distributor or Apple account team. If they choose to participate, they’ll work with their distributor or Apple to start supporting Device Enrollment.

Find your Organization ID

If you purchase devices from an Apple Authorized Reseller or wireless carrier, you also need to provide your Organization ID to your reseller or carrier. Here’s how to find it:

1. Log in to Apple Business Manager or Apple School Manager
2. Click Settings, then click Enrollment Information.
3. Look for your Organization ID in the Enrollment Information pane.

How to use your number or ID with Apple Business Manager or with Apple School Manager

After your organization is approved for Apple Business Manager or Apple School Manager, you can add device suppliers by entering your Apple Customer Number, or your reseller or carrier’s Reseller ID:*

1. Log in to Apple Business Manager or Apple School Manager.
2. Click Settings, then click Device Management Settings.
3. Next to Customer Numbers, click Edit.
4. Enter your number or ID.
5. Click Apply.

If you enter a Reseller ID, you also need to provide your Organization ID to your reseller or carrier. You can find your Organization ID in the Enrollment Information pane.

* If you represent a large organization, like a school district, you might have more than one Apple Customer Number or Reseller ID. You can add multiple Apple Customer Numbers or Reseller IDs when you enroll, or any time after you enroll.

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Contacting Apple

Sales and
Product Inquiries

Apple Online Store

Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call (800) MY–APPLE (800–692–7753) .

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753 .

Shop with SignTime ASL Support

American Sign Language (ASL) interpreters are available for all your online shopping needs, right in your web browser. Connect to an interpreter

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.

Get Financing for You, Your Business, or Your School

Apple Financial Services offers financing on Apple products for consumers, educational institutions, and businesses. Speak with your Apple representative to learn more.

Find Consultants

Visit our Apple Consultants Network page to find a consultant in the U.S. or Canada.

Find Authorized Training Providers

Visit the Apple Training website for information on available courses and Apple Authorized Training Providers worldwide.

How to Buy for Business

If you are a business or professional user, visit the Apple Store for Business or call 1–800–854–3680.

Corporate and Government Sales:

• Apple Enterprise Sales (877) 412–7753
• Apple Government Sales (877) 418–2573

How to Buy for Education

If you are a student or teacher, visit the Apple Store for Education or call 1–800–692–7753 .

If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 1–800–800–2775 , 7 days a week from 9 AM to 6 PM central time 7 days a week from 9:00 a.m. to 6:00 p.m. Central time.

Find Apple Authorized Resellers

Use our Reseller Locator to find an Apple Authorized Reseller in the U.S.

Apple Authorized Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organizations.

North American Corporate Contacts

• Apple Media Helpline (408) 974–2042
• Apple Software Upgrade Center (888) 840–8433
• Reseller Referral (Resellers, Trainers, Consultants) (800) 538–9696

• Apple Store (Consumer and Education Individuals) (800) MY–APPLE (800–692–7753)

• Apple Store (Consumer and Education Individuals) 001–800–MY–APPLE (001–800–692–7753)
• Apple Store (Small Business) 001–800–692–7753

Product and Services Support

Contact Apple Support

Need service or support? Start your request online and we’ll find you a solution.

More Ways to Get Help:

Get ASL Support through SignTime

You can also receive AppleCare service and support in American Sign Language (ASL). Connect to an interpreter

If you are a customer with a disability and utilize our accessibility features such as VoiceOver or MFi Hearing devices, call (877) 204–3930 for direct access to Apple representatives who are trained in providing support for these services.

Most Apple products are eligible for 90 days of complimentary technical support. Online technical support for Apple products is available beyond the initial 90 days.

Browse Online Support

Visit the Apple Support site for quick answers, manuals, and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

For help with Beats by Dre headphones and speakers, visit Beats Support. For help with the Beats Music streaming service, visit Beats Music Support.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch, or Mac.

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Apple Authorized Service Provider Program

The Apple Service Provider program is designed for companies interested in offering service to Apple customers, whether they are consumers, businesses, educational institutions or government organizations. Authorized Apple Resellers and businesses that specialise in service, but do not resell Apple finished goods products, are both able to apply for Apple Service Provider authorization.

Universities and colleges may apply for Service Provider authorization to deliver repair services to their students. All repairs covered under warranty must be performed by Apple-certified technicians.

What are the requirements?

Business requirements

Organizations applying for Authorized Service Provider status are required to have been in operation for a reasonable period, with audited financial records available for review by Apple. A credit line is required and must be agreed with the Apple Finance team in the appropriate region. The organization should actively promote the Apple brand as part of their business along with AppleCare service and support products.

Operational requirements

Authorized Service Providers are required to meet Apple’s standards at all times with regard to service levels, certification of technicians and availability of service to customers. Apple periodically audits and reviews Authorized Service Providers to ensure these high standards are consistently met. Apple’s repair tools, training, service guides, and diagnostics must be kept confidential.

Premises

The organization must maintain a commercial walk-in service location with dedicated service personnel in an easily accessible location. The premises must include a clean and presentable reception area for customers who require a walk-in service, and a secure workshop area for repairs, storage of parts and incoming units for repair. A residential address is not acceptable as an authorized service location.

Technical Certification

Authorized Service Providers are required to use Apple Certified Technicians when repairing Apple products.

Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Certifications are updated on a per product basis annually. The certification exam fees are waived for businesses that have been approved to be an Authorized Service Provider.

Detailed information about Apple Certifications preparatory courses and exams can be found here.

To Apply

Please submit an email to aasp_application@apple.com providing all of the information below:

Legal business name (Inc. DBA if applicable) under which the business conducts its operations

• Principal/owner
• Location address(es) (note: Apple does not accept home offices or PO Boxes)
• Location phone number
• Your business domain email address
• Your business website
• Previous experience or history with Apple as a Service Provider or Reseller

Notes

• Apple will not consider applications that do not meet the program requirements.
• Meeting program requirements does not guarantee acceptance into the program.
• Apple reserves the right to reject any application without comment.
• Apple will not consider applicants that use Apple trademark terms as part of any company name or web pages unless such use complies with the Apple Trademark Terms.

Learn more about all of the service and repair programs Apple offers here.

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[FAQ] Как стать Apple Authorized Reseller

Если вы хотите увидеть на нашем сайте ответы на интересующие вас вопросы обо всём, что связано с техникой Apple, операционной системой Mac OS X (и её запуском на PC), пишите нам через форму обратной связи.

К нам поступил следующий вопрос:

Здравствуйте!
Подскажите или направьте в нужное русло
по вопросу:
«Как стать «Authorized reseller» в России?»

Первым дело убедитесь, что ваша фирма соответствует основным требованиям, предъявляемым к Apple Authorized Reseller:

• наличие хотя бы двух человек, прошедших квалификационную программу Apple Sales Training Online на уровне Silver или выше
• возможность принять на себя обязательство выкупать у дистрибьюторов техники Apple (а у нас в РФ их два — Marvel и diHouse) товаров не менее, чем на 50000 евро
• согласие не продавать продукцию Apple, купленную в обход дистрибьюторов Apple
• понимание и готовность следовать многочисленным условиям брендбука Apple (его общедоступная часть выложена здесь, но это только вступление)

По идее, вы можете попробовать обратиться прямо в российское представительство Apple (+7-495-961-24-26), но вам наверняка предложат контактировать с авторизованными дистрибьюторами Apple в России. Учтите, что дистрибьюторы могут выдвинуть к вам дополнительные квалификационные требования. В любом случае, в России подобные вопросы придётся решать практически в личном порядке, потому что подать заявку на получение статуса Apple Authorized Reseller через сайт Apple в нашей стране невозможно (хотя есть мизерный шанс, что ситуация поменяется после вероятного открытия первого российского Apple Store в конце этого года).

Контакты дистрибьюторов Apple приведены ниже:

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