Apple developer forum 683277

Разработчики за пределами США жалуются на проблемы с оформлением и продлением подписки Apple Developer Program

Более пяти месяцев продолжаются проблемы у разработчиков за пределами США, связанные с невозможностью корректного оформления новой подписки или продления текущей подписки на программу Apple Developer Program. Это неприятная ситуация настолько стало раздражать многих разработчиков, что они обратились с этой проблемой в издание 9to5Mac, где 8 июня 2020 года опубликовали статью про эту проблему. Разработчики продолжают надеяться, что в Apple все же обратят на них внимание и компания найдет устраивающее всех решение.

Суть проблемы: около полугода назад компания Apple начала отклонять попытки с помощью иностранных (не зарегистрированных в США и некоторых других странах) банковских карт оплатить подписку на программу Apple Developer Program. В результате возникновения такой ситуации новая учетная запись разработчика не активируется, так как нет возможности завершить процесс регистрации. Также нельзя обновить и продлить подписку, которая была разработчиком ранее активирована таким же образом без проблем.

Это серьезная проблема, потому что она касается многих разработчиков, включая российских, немецких, белорусских, китайских, болгарских, вьетнамских. Тем более, что по правилам Apple, не продление существующей учетной записи в программе Apple Developer Program может привести к удалению всех приложений разработчика из магазина App Store. Разработчики из США, Великобритании и Канады таких проблем не испытывают.

Некоторые разработчики рассказали, что даже пытались использовать разные кредитные карты для оплаты, но ни одна из них в итоге так и не была принята Apple. У некоторых разработчиков получалось оплатить с одной и той же карты после нескольких повторных попыток, но это не срабатывает со всеми, кто столкнулся с этой проблемой. У некоторых разработчиков получилось попросить Apple выставить им счет вручную и оплатить, но это тоже работает не со всеми. Советы от Apple почистить кэш и обновить Safari также не помогают, как и перепривязка карты к аккаунту Apple ID и прочее.

При попытке выяснить у представителей Apple причину проблему, разработчикам было пояснено, что им следует обратиться в их банк для решения этой проблемы. Хотя в банке обычно поясняли, что с их карточками все в порядке. Также в банках отвечали, что они не получали никаких запросов на оплату от Apple, в то время как служба поддержки Apple продолжала отвечать, что у разработчиков проблемы со стороны банка.

«Я из России, и я не могу купить аккаунт Business Developer уже 1,5 месяца — 2 Apple ID и 7 кредитных карт потерпели неудачу. Со мной связался старший консультант службы поддержки Apple, но они очень смутно пояснили причины этой проблемы, а также возможность и срок ее решения, — написал один разработчик.

Также разработчики пояснили, что этими же картами они оплачивали покупки в магазине App Store, который принимает их без проблем. Почему происходит сбой с этими картами в процессе регистрации и оплаты в Apple Developer Program — непонятно.

«Не было даже попытки снять с моей карты. Я снова позвонил в службу поддержки Apple, и они не ответили мне», — рассказал один из разработчиков изданию 9to5Mac.

В издании 9to5Mac обратились в Apple за комментариями по этой проблеме, но по настоящее время никакого ответа от компании не последовало.

Пример только одного сообщения от разработчика, для которого эта ситуация стала уже проблемной: „Привет, Apple. Что вы ответите здесь, когда тысячи ваших разработчиков перейдут на Android? Я в течение 5 минут зарегистрировал аккаунт разработчика в Google Play. Чего вы ждете? Если вы не хотите видеть международных разработчиков в своем AppStore, просто напишите об этом! Напишите это на своем веб-сайте, напишите нам это, когда мы используем XCode. Почему я должен с этим сталкиваться после того, как я сделал приложение и готов его выпустить. Что вы хотите? Хотите больше денег от не-американских / британских разработчиков? Хорошо, просто скажи это! Не издевайся над нами! Международные разработчики имеют значение (International developers matter)!“

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Apple Developer Forums

The Apple Developer Forums are a great place to post questions, exchange knowledge, and connect with fellow developers and Apple engineers on a variety of development topics.

Signing in

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In addition, you have the option of adding your location and a link to your product page or developer page on the App Store. You can also choose to show the last time you were online and how long you’ve been a forums user. Profiles are searchable and can be viewed by anyone.

Questions and answers

The forums are meant for code-level questions. For questions about program membership and other nontechnical developer topics, contact Apple Developer Support. For questions about nondevelopment topics, visit Apple Support Communities.

Before asking a question, search for similar questions on the forums to see if answers may already be available. If there are no similar questions, click the “Ask” button on the top-right corner of the page, enter your question, and tag it appropriately.

When answering a question, read the question carefully and ensure that your answer addresses what is being asked. Make sure your answers are as complete and helpful as possible. Try to mention any limitations, assumptions, or simplifications.

You can also add a comment to a question or answer to ask for more details or provide more context.

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An Apple Developer Forums admin can mark a reply as “Apple Recommended.” This causes the reply to appear at the top of the thread with a black Apple icon, and 25 reputation points are given to the reply, the author of the reply, the question, and the tags associated with the question.

Formatting

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Tags are used to describe topics related to your question. You can choose up to four tags to add to your question. Review the tag descriptions that appear as you type to choose tags that are directly relevant so users can easily find questions, provide answers, and engage productively. View the list of tags.

You can also subscribe to RSS feeds for tags you’re interested in. Each tag’s landing page contains an RSS icon that launches an RSS reader if you have one installed.

If you believe a tag should be added, let us know by creating a post using the “Forums Feedback” tag.

Search

The following search queries are supported on the Apple Developer Forums. When searching for a tag, include brackets.

• Keywords. This returns questions matching the keywords you entered.
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• One tag. Use the format [tag]. This returns the tag’s landing page (if available), which contains a brief description of the tag and the list of questions tagged. If the tag doesn’t have a landing page, you’ll just see the list of questions tagged.
• All tags. Use the format [tag][tag]. This returns questions that match all of the tags (up to four tags per search).
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• Keyword and tag. Use the format keyword [tag]. This returns questions that match both the keyword and tag.
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Reputation points

You can earn reputation points when you constructively participate on the forums, for example, when your reply is marked as the solution or as “Apple Recommended.” Reputation points may be lost if you spam the site, author indecipherable or off-topic content, or post content that violates the Apple Developer Forums Agreement.

Earning reputation points lets other users know how much quality content you contribute to the forums. A certain number of reputation points are required to perform actions like reporting and downvoting content. Reputation points given to questions and tags elevate content on the homepage and the tag’s landing page.

Upvoting and downvoting

When a question or reply gives useful information or describes something of interest to you, you can upvote it to thank the author. You must have an Apple Developer Forums account to upvote questions and replies.

When a question is upvoted, 5 reputation points are given to the question, the author of the question, and the tags associated with question. When a reply is upvoted, 5 reputation points are given to the reply, the author of the reply, the question, and the tags associated with question. You can only upvote a post or reply once, and upvotes can be rescinded. When you rescind your upvote, all reputation points gained from the upvote are lost.

When a question or reply gives incorrect information, you can downvote it to discourage the author. Only forums users with 100 or more reputation points can downvote questions and replies. When you downvote a question, 5 reputation points are deducted from the question and the author of the question. When you downvote a reply to a post, 5 reputation points are deducted from the reply and the author of the reply. You can only downvote a post or reply once, and downvotes can be rescinded. When you rescind your downvote, all reputation points deducted as a result of the downvote are restored.

Watching threads

To follow threads that interest you without having to check for new activity, click the black bell icon in the upper-left corner of the thread. The icon turns blue and you’ll receive an email each time the thread is updated. All threads that you actively watch are listed on your forums profile page under the Watching tab for easy reference. Watching is anonymous and only you can see the Watching tab on your profile. To stop watching a thread, delete it from the Watching tab or click the bell again at the top of the thread.

Email notifications

You can manage your notifications settings on your forums profile page. Email notifications can be sent if:

• There’s a new reply to your question.
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In addition, you’ll receive emails to notify you of replies to threads you’re watching.

Sharing

You can share questions and replies with anyone by clicking the Share icon at the bottom of a post. A menu will appear with share options.

Moderation

Questions may require moderator approval to ensure a safe and secure platform for you and other developers. Moderators try to approve questions as quickly as possible, but moderation times may vary due to the volume of posts.

If a question or reply violates the Apple Developer Forums Agreement, or is a duplicate, forums users with 50 or more reputation points can report it by clicking the red exclamation mark under the post. Moderators will review the content and take appropriate action if needed.

Guidelines

Be kind

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Be topical

• Focus your posts on code-level development questions.
• Tag questions appropriately.
• If you encounter an issue with Apple software or documentation, please file a bug report through Feedback Assistant so it will reach the right people. If you’d like to discuss a bug you’ve already filed, feel free to post on the forums and include the bug number. For problems with third-party software (such as compatibility with new seeds), contact the developer directly.
• Don’t speculate on unannounced products or rumors.
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Be careful

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• Don’t try to circumvent legal agreements or help others to do so.
• Report any posts you feel may violate these guidelines.

For more details, see the Apple Developer Forums Agreement. If necessary, Apple will edit and remove posts that violate these guidelines. Repeat violators may be removed from the forums.

Feedback

You can provide feedback on the forums by contacting Apple Developer Support or by creating a post and adding the “Forums Feedback” tag.

Apple Developer Forums personnel

Apple Moderators are Apple employees who focus on ensuring a productive environment for technical discussions. Apple Moderators have the authority to edit, delete, and retag posts, and may intervene if a discussion goes off topic or becomes counterproductive. Apple staff are members of Apple engineering or technical support who participate in technical discussions.

Apple staff will have an Apple icon next to their username. You can find this icon on their profile page and next to their name when they author content. Apple staff may offer useful advice in their areas of expertise, but should not be considered spokespeople or enforcers of Apple Developer Forums policy.

Important: Employees of Apple Inc. («Apple») may respond to issues within this forum. Apple is under no duty to provide a response to an issue, or to do so in a timely manner. If Apple responds to an issue, it is Apple’s intent that the information provided is accurate and reliable. Apple expressly disclaims all warranties, expressed or implied, as to any information provided by it under the Apple Developer Forums, including, but not limited to, the implied warranties of merchantability or satisfactory quality and fitness for a particular purpose and non-infringement. Apple may provide information that is relevant to an international issue, which may contain references or cross-references to Apple products, programs, and services that are not announced in your region. Such reference does not imply that Apple intends to announce such products, programs, or services in your region.

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