- Apple Repair
- Send your product to Apple
- Find an Apple Authorized Service Provider
- Visit a Genius at an Apple Store
- Mac Service and Repair
- How do I get service for my Mac?
- How much will it cost?
- Battery service
- Accessories
- Is your Mac covered by AppleCare+?
- Get ready for a service
- Apple Limited Warranty and proof of purchase
- Consumer law
- Our after-service guarantee
- iPad Service and Repair
- What are the service options for my iPad?
- How long will it take?
- How much does it cost?
- Is your iPad covered by AppleCare+?
- About iPad service pricing
- iPad Pro service pricing — United States
- iPad mini service pricing — United States
- iPad Air service pricing — United States
- iPad service pricing — United States
- iPad battery and power — United States
- Screen repair
- Apple accessories
- What to expect
- Express Replacement Service
- Apple Limited Warranty coverage
- Consumer law
- Our guarantee after service
Apple Repair
We’re here to help. Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
Send your product to Apple
Online or over the phone, we’ll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. This service is available for most Apple products.
Find an Apple Authorized Service Provider
Our network of Apple Authorized Service Providers give you lots of convenient locations for Apple repairs. In some areas, you can even schedule a technician to perform an iPhone screen repair at your home or office.
Visit a Genius at an Apple Store
You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.
You can check if a provider is an Independent Repair Provider or an Apple Authorized Service Provider. Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple’s warranty or AppleCare plans* but may offer their own repair warranty.
*Unless required by law, repairs made by Independent Repair Providers are not backed by Apple. Any damage that your device may incur by a non-Apple authorized repair provider is not covered by Apple’s Limited Warranty or an AppleCare plan.
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Mac Service and Repair
Find out how to get your Mac desktop or Mac notebook fixed and how much it will cost.
How do I get service for my Mac?
To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorised Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we’ll send you a box you can use to send it to an Apple Repair Centre. We’ll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.
Hardware service may no longer be available for older Macs. Contact your local provider to enquire about available service options.
How much will it cost?
There’s no charge if the issue is covered under warranty, AppleCare+ or consumer law. If your issue isn’t covered, the price depends on the type of repair. Ask your service representative for an estimate.
Battery service
If you’re experiencing an issue with your battery, your Mac notebook may not require a repair. These tips show you how to maximise your battery performance. If you can’t turn on your Mac or if the screen turns black, follow these steps to resolve the issue.
Your Mac notebook battery service may be covered by warranty, consumer law or AppleCare+. These prices are for out-of-warranty service. We may need to test your product to determine the final service fee.
| MacBook Pro | Battery service |
|---|---|
| 16-inch MacBook Pro | £ 199 |
| 14-inch MacBook Pro | £ 199 |
| 15-inch MacBook Pro | £ 199 |
| 13-inch MacBook Pro | £ 199 |
| MacBook Air | Battery service |
|---|---|
| 13-inch MacBook Air | £ 129 |
| 11-inch MacBook Air | £ 129 |
| MacBook | Battery service |
|---|---|
| 12-inch MacBook | £ 199 |
Pricing and terms may vary at other service providers. All prices are in British pounds sterling (£) and include VAT.
Accessories
Apple-branded accessories are covered under the Apple One-Year Limited Warranty. Our warranty doesn’t cover batteries that wear down from normal use. If your accessory’s battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.
| Product | Accessory battery service |
|---|---|
| Magic Keyboard with Touch ID | £ 29 |
| Magic Keyboard with Touch ID and Numeric Keypad | £ 29 |
| Magic Keyboard | £ 29 |
| Magic Keyboard with Numeric Keypad | £ 29 |
| Magic Mouse | £ 29 |
| Magic Trackpad | £ 29 |
Pricing and terms may vary at other service providers. All prices are in British pounds sterling (£) and include VAT. If delivery is required, we’ll add an additional £ 7.44 delivery fee.
Is your Mac covered by AppleCare+?
AppleCare+ gives you expert technical support and hardware cover from Apple, including accidental damage protection. Each incident of accidental damage is subject to an excess fee.
If you don’t have AppleCare+, you’ll pay the out-of-warranty fee for that type of repair.
| Model | Screen or external enclosure only (with AppleCare+) | Other damage (with AppleCare+) |
|---|---|---|
| All Mac models | £ 79 | £ 229 |
These fees apply in the United Kingdom. All prices are in British pounds sterling (£) and include VAT. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorised service providers are not eligible for AppleCare+ accidental damage cover unless all original parts are returned to Apple.
Not sure if you’re covered? Check whether you have AppleCare+ cover by entering your Mac’s serial number.
Get ready for a service
Before you return your Mac to us, make sure you enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn’t responsible for lost data.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date when you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn’t cover damage caused by accidents or unauthorised modifications. See the warranty for complete details. You can check your cover status online and update your proof-of-purchase information if there’s an error in our records. If our warranty, your AppleCare plan or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.
Consumer law
Your country or region may have consumer protection laws for some repair issues.
Our after-service guarantee
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan cover, whichever is longer. We offer this whenever you have a device serviced by us or an Apple Authorised Service Provider. This is in addition to your rights provided by consumer law.
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iPad Service and Repair
Learn how to get your iPad fixed, how much it costs, and how long it will take.
What are the service options for my iPad?
Choose the service and repair option that’s best for you.
Mail-in service: Request a box and send your iPad to an Apple Repair Center.
Carry-in service: Set up an appointment at an Apple Store or an Apple Authorized Service Provider.
How long will it take?
Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days.
After we receive your iPad, you can check the status of your repair.
How much does it cost?
If your iPad issue is covered under our warranty you won’t pay a fee. If your iPad issue isn’t covered, you’ll pay a fee, which will be either an out-of-warranty fee or an AppleCare+ service fee. See the applicable fees on this page.
Is your iPad covered by AppleCare+?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don’t have AppleCare+, you’ll pay the out-of-warranty fee for that type of repair.
| Model | Accidental damage (AppleCare+ fee) |
|---|---|
| All eligible iPad models | $ 49 |
Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPad serial number.
About iPad service pricing
Repairs are considered out of warranty (and not covered) when:
- Your iPad is no longer covered by the Apple warranty.
- Your iPad screen gets broken accidentally.
- Your iPad has other accidental damage or issues caused by unauthorized modifications.
The out-of-warranty prices on this page apply to repair or replacement made by Apple. The listed prices include screen repair. Pricing and terms might vary at other service providers.
If the issue with your iPad was caused by certain damage (such as severe damage not covered by the Apple warranty or AppleCare+), you might have to pay the full replacement value.
iPad Pro service pricing — United States
| iPad Pro | AppleCare+ service fee | Out-of-warranty service fee |
|---|---|---|
| iPad Pro 12.9-inch (5th generation) Wi-Fi | $ 49 | $ 699 |
| iPad Pro 12.9-inch (5th generation) Wi-Fi + Cellular | $ 49 | $ 749 |
| iPad Pro 12.9-inch (4th generation) | $ 49 | $ 649 |
| iPad Pro 12.9-inch (3rd generation) | $ 49 | $ 649 |
| iPad Pro 12.9-inch (2nd generation) | $ 49 | $ 599 |
| iPad Pro 12.9-inch | $ 49 | $ 599 |
| iPad Pro 11-inch (3rd generation) Wi-Fi | $ 49 | $ 499 |
| iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular | $ 49 | $ 549 |
| iPad Pro 11-inch (2nd generation) | $ 49 | $ 499 |
| iPad Pro 11-inch | $ 49 | $ 499 |
| iPad Pro (10.5-inch) | $ 49 | $ 449 |
| iPad Pro 9.7-inch | $ 49 | $ 379 |
All prices are in U.S. dollars and are subject to tax. We’ll add a $ 6.95 shipping fee if we need to ship your iPad.
iPad mini service pricing — United States
These prices apply to repair (including screen repair) or replacement made by Apple. Pricing and terms might vary at other service providers.
| iPad mini | AppleCare+ service fee | Out-of-warranty service fee |
|---|---|---|
| iPad mini (6th generation) Wi-Fi | $ 49 | $ 349 |
| iPad mini (6th generation) Wi-Fi + Cellular | $ 49 | $ 399 |
| iPad mini (5th generation) | $ 49 | $ 299 |
| iPad mini 4 | $ 49 | $ 299 |
| iPad mini 3 | $ 49 | $ 299 |
| iPad mini 2 | $ 49 | $ 199 |
| iPad mini | $ 49 | $ 199 |
All prices are in U.S. dollars and are subject to tax. We’ll add a $ 6.95 shipping fee if we need to ship your iPad.
iPad Air service pricing — United States
| iPad Air | AppleCare+ service fee | Out-of-warranty service fee |
|---|---|---|
| iPad Air 4 | $ 49 | $ 419 |
| iPad Air 3 | $ 49 | $ 379 |
| iPad Air 2 | $ 49 | $ 299 |
All prices are in U.S. dollars and are subject to tax. We’ll add a $ 6.95 shipping fee if we need to ship your iPad.
iPad service pricing — United States
| iPad | AppleCare+ service fee | Out-of-warranty service fee |
|---|---|---|
| iPad 9th generation | $ 49 | $ 249 |
| iPad 8th generation | $ 49 | $ 249 |
| iPad 7th generation | $ 49 | $ 249 |
| iPad 6th generation | $ 49 | $ 249 |
| iPad 5th generation | $ 49 | $ 249 |
| iPad 2 | $ 49 | $ 249 |
All prices are in U.S. dollars and are subject to tax. We’ll add a $ 6.95 shipping fee if we need to ship your iPad.
iPad battery and power — United States
If your battery has an issue that’s covered by the Apple Limited Warranty, AppleCare+, or consumer law, we’ll service your iPad or Apple Pencil at no additional cost. We’ll test your iPad to see if it has a battery issue or a different power issue. If your iPad has a different battery power issue, we’ll give you the repair price after we determine the cause.
Our warranty doesn’t cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee. If you have AppleCare+, it covers your iPad or Apple Pencil for no additional charge if your product’s battery holds less than 80 percent of its original capacity.
| Battery service | In-warranty or with AppleCare+ | Out-of-warranty |
|---|---|---|
| All eligible iPad models | $ 0 | $ 99 |
| Apple Pencil (all eligible models) | $ 0 | $ 29 |
All prices are in U.S. dollars and are subject to tax. We’ll add a $ 6.95 shipping fee if we need to ship your iPad.
Other battery and power issues
Your iPad battery’s performance depends on how you use apps and settings. These tips show you how to maximize the life of your iPad battery.
If your iPad won’t turn on or if the screen turns black, follow these steps and see if the issue gets resolved. Your iPad might not require service.
Screen repair
If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee. Accidental damage isn’t covered by the Apple warranty. If your screen cracks due to a manufacturing issue, it’s covered by the Apple warranty.
The cost to service an iPad with an accidentally damaged screen depends on your iPad model, any additional damage, and if you have AppleCare+ coverage.
If you have AppleCare+, it includes accidental damage protection. Each incident has a service fee. You can use an incident for screen damage. If you don’t have AppleCare+, the out-of-warranty fee applies.
Apple accessories
The Apple-branded accessories that come in the box with your product, including the cable and power adapter, are covered by the Apple Limited Warranty for accessories, your AppleCare+ plan, and consumer law.
The following Apple accessories for iPad are also covered under AppleCare+ for iPad, including accidental damage. You can use an incident of accidental damage included in AppleCare+ for iPad to cover the damage to these accessories. Or you can pay the out-of-warranty service fee.
| Accessory | AppleCare+ service fee | Out-of-warranty service fee |
|---|---|---|
| Apple Pencil (2nd generation) | $ 29 | $ 109 |
| Apple Pencil | $ 29 | $ 79 |
| Accessory | AppleCare+ service fee |
|---|---|
| Smart Keyboard (all models) | $ 29 |
All prices are in US dollars and are subject to tax and a $ 6.95 shipping fee if we need to ship your Apple Pencil.
What to expect
Before you send your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device won’t have your data on it, and you’ll need to restore that data from your backup.
After we receive your iPad, we’ll send you information about repair, replacement, and fees. If your iPad needs to be replaced, we’ll ship a replacement to you with factory settings. Your replacement iPad will be new or equivalent to new.
Express Replacement Service
Express Replacement Service is a benefit of your AppleCare plan.
Apple Limited Warranty coverage
The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there’s an error in our records. If our warranty doesn’t cover your repair, you’ll pay out-of-warranty fees.
Consumer law
Your locale might have consumer-protection laws for some repair issues. Learn more about your consumer law rights.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
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