Apple device repair service

iPhone Repair and Service

Where can I get Apple-certified iPhone repairs?

You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.

Hardware service may no longer be available for older iPhones. Contact your local provider to inquire about available service options.

Choose «Get service» to identify your issue and speak with a support advisor or find a repair location.

How long will my iPhone repair take?

The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you’ll be notified when it’s ready for pickup.

How much do iPhone repairs cost?

After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by the Apple warranty, an AppleCare plan, or consumer law.

What if I have AppleCare+ for iPhone?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.

If you don’t have AppleCare+, you’ll pay the out-of-warranty fee for that type of repair.

Screen-only or back-glass only* damage	Any other damage
AppleCare+ service fee	$ 29	$ 99

* Back-glass only repairs are available for iPhone 12 and iPhone 13 models only. Terms and conditions apply.

Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.

Genuine parts

Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.

Other iPhone repairs

Do you need a repair for other issues like the Home button or liquid damage?

• If your iPhone issue is covered by the Apple warranty, AppleCare+, or consumer law, there’s no charge. This does not include accidental damage, which requires a fee.
• If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee.
• If your iPhone was damaged and you don’t have AppleCare+, your repair fee will vary, depending on the repair. The out-of-warranty prices on this page are for repairs made by Apple. Apple Authorized Service Providers may set their own fees.

Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.

Screen repair

You can repair a cracked iPhone screen at an Apple Store, an Apple Authorized Service Provider, or by sending it to an Apple Repair Center. If you have an AppleCare+ plan, you can use it to cover screen repair.

All of these locations use genuine Apple parts to ensure that your screen works like new after it’s repaired. Some locations offer same-day service.

Battery replacement

If your battery has an issue that’s covered by the Apple Limited Warranty, AppleCare+, or consumer law, we’ll service your iPhone at no additional cost.

Our warranty doesn’t cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee. If you have AppleCare+, it covers your iPhone for no additional charge if your product’s battery holds less than 80 percent of its original capacity. We might need to test your product to find the cause of your battery issue.

iPhone 13 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 13	Other damage (out of warranty)
iPhone 13 Pro Max	$ 599
iPhone 13 Pro	$ 549
iPhone 13	$ 449
iPhone 13 mini	$ 399

iPhone 12 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 12	Other damage (out of warranty)
iPhone 12 Pro Max	$ 599
iPhone 12 Pro	$ 549
iPhone 12	$ 449
iPhone 12 mini	$ 399

iPhone 11 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 11	Other damage (out of warranty)
iPhone 11 Pro Max	$ 599
iPhone 11 Pro	$ 549
iPhone 11	$ 399

iPhone X repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone X	Other damage (out of warranty)
iPhone XS Max	$ 599
iPhone XS	$ 549
iPhone X	$ 549
iPhone XR	$ 399

iPhone 8 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 8	Other damage (out of warranty)
iPhone 8 Plus	$ 399
iPhone 8	$ 349

iPhone 7 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 7	Other damage (out of warranty)
iPhone 7 Plus	$ 349
iPhone 7	$ 319

iPhone 6 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 6	Other damage (out of warranty)
iPhone 6s Plus	$ 329
iPhone 6s	$ 299
iPhone 6 Plus	$ 329
iPhone 6	$ 299

iPhone SE repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

Other damage (out of warranty) iPhone SE (2nd generation) $ 269 iPhone SE $ 269

iPhone 5 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 4 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

All fees are in US dollars and are subject to tax. A $ 6.95 shipping fee will be added if we need to ship your iPhone. If the issue with your iPhone was caused by certain damage (such as severe damage not covered by the Apple warranty or AppleCare+), you might have to pay the full replacement value.

Theft and loss

If your iPhone was lost or stolen and you have AppleCare+ with Theft and Loss, you can file a claim to replace your missing iPhone.

iPhone model	AppleCare+ Theft and Loss deductible	AppleCare+ Theft and Loss deductible (for plans purchased before September 15, 2020)
iPhone 8, 7, 6s, SE	$ 149	$ 199
iPhone Plus models	$ 149	$ 229
iPhone 11, iPhone XR	$ 149	$ 229
iPhone 11 Pro, iPhone 11 Pro Max	$ 149	$ 269
iPhone X, iPhone XS, iPhone XS Max	$ 149	$ 269

Apple accessories

The Apple-branded accessories that come in the box with your product, including the power adapter, are covered by our warranty, your AppleCare+ plan, and consumer law. For details, contact your carrier, Apple, or an Apple Authorized Service Provider.

Get ready for your repair

Before you get service for your iPhone, you’ll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.

Express Replacement Service

Express Replacement Service is a benefit of your AppleCare+ plan.

Your product warranty

The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there’s an error in our records. If our warranty, your AppleCare plan, or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.

Consumer law

Your country or region might have consumer-protection laws for some repair issues.

Our guarantee after service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

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Get your iPhone, iPad, or iPod touch ready for service

To protect your information and save time, follow these steps before you get service for your device.

Before you bring in your device

Follow these steps before you take your device to an Apple Store, Apple Authorized Service Provider, or carrier. If your device won’t turn on or respond, finish as many steps as possible:

1. Back up your iOS device.
2. Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone.*
3. If your iPhone needs battery service, have the battery percentage at 30% or less when you bring it in, if possible.

If you haven’t already, call to check whether you need an appointment before you go to a service location. For example, schedule a Genius Bar reservation before you go to an Apple Store. When you go, remember to bring these items:

• Your sales receipt (if possible), in case your service requires proof of purchase
• Your device and any accessories that you need help with
• A form of personal identification, such as a driver’s license, passport, or other government-issued ID

* If you’re unable to turn off Find My iPhone, Apple might not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot.

Before you send your device

Follow these steps before you send your device in for repair or replacement. If it won’t turn on or respond, finish as many steps as possible:

1. Back up your iOS device. To protect your data, erase your iOS device.
2. Remove your iOS device from your Apple ID device list.
3. Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place. If your iOS device doesn’t use a SIM card, contact your wireless service provider to suspend service if necessary.

Now your device is ready to send. If you arranged a repair request, you should have received instructions for mailing your device. If you didn’t get instructions, contact Apple Support.

If you haven’t set up a repair request, choose from these options:

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iPad Service and Repair

Learn how to get your iPad fixed, how much it costs, and how long it will take.

What are the service options for my iPad?

Choose the service and repair option that’s best for you.

Mail-in service: Request a box and send your iPad to an Apple Repair Center.

Carry-in service: Set up an appointment at an Apple Store or an Apple Authorized Service Provider.

How long will it take?

Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days.

After we receive your iPad, you can check the status of your repair.

How much does it cost?

If your iPad issue is covered under our warranty you won’t pay a fee. If your iPad issue isn’t covered, you’ll pay a fee, which will be either an out-of-warranty fee or an AppleCare+ service fee. See the applicable fees on this page.

Is your iPad covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.

If you don’t have AppleCare+, you’ll pay the out-of-warranty fee for that type of repair.

Model	Accidental damage (AppleCare+ fee)
All eligible iPad models	$ 49

Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPad serial number.

About iPad service pricing

Repairs are considered out of warranty (and not covered) when:

• Your iPad is no longer covered by the Apple warranty.
• Your iPad screen gets broken accidentally.
• Your iPad has other accidental damage or issues caused by unauthorized modifications.

The out-of-warranty prices on this page apply to repair or replacement made by Apple. The listed prices include screen repair. Pricing and terms might vary at other service providers.

If the issue with your iPad was caused by certain damage (such as severe damage not covered by the Apple warranty or AppleCare+), you might have to pay the full replacement value.

iPad Pro service pricing — United States

iPad Pro	AppleCare+ service fee	Out-of-warranty service fee
iPad Pro 12.9-inch (5th generation) Wi-Fi	$ 49	$ 699
iPad Pro 12.9-inch (5th generation) Wi-Fi + Cellular	$ 49	$ 749
iPad Pro 12.9-inch (4th generation)	$ 49	$ 649
iPad Pro 12.9-inch (3rd generation)	$ 49	$ 649
iPad Pro 12.9-inch (2nd generation)	$ 49	$ 599
iPad Pro 12.9-inch	$ 49	$ 599
iPad Pro 11-inch (3rd generation) Wi-Fi	$ 49	$ 499
iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular	$ 49	$ 549
iPad Pro 11-inch (2nd generation)	$ 49	$ 499
iPad Pro 11-inch	$ 49	$ 499
iPad Pro (10.5-inch)	$ 49	$ 449
iPad Pro 9.7-inch	$ 49	$ 379

All prices are in U.S. dollars and are subject to tax. We’ll add a $ 6.95 shipping fee if we need to ship your iPad.

iPad mini service pricing — United States

These prices apply to repair (including screen repair) or replacement made by Apple. Pricing and terms might vary at other service providers.

iPad mini	AppleCare+ service fee	Out-of-warranty service fee
iPad mini (6th generation) Wi-Fi	$ 49	$ 349
iPad mini (6th generation) Wi-Fi + Cellular	$ 49	$ 399
iPad mini (5th generation)	$ 49	$ 299
iPad mini 4	$ 49	$ 299
iPad mini 3	$ 49	$ 299
iPad mini 2	$ 49	$ 199
iPad mini	$ 49	$ 199

All prices are in U.S. dollars and are subject to tax. We’ll add a $ 6.95 shipping fee if we need to ship your iPad.

iPad Air service pricing — United States

iPad Air	AppleCare+ service fee	Out-of-warranty service fee
iPad Air 4	$ 49	$ 419
iPad Air 3	$ 49	$ 379
iPad Air 2	$ 49	$ 299

All prices are in U.S. dollars and are subject to tax. We’ll add a $ 6.95 shipping fee if we need to ship your iPad.

iPad service pricing — United States

iPad	AppleCare+ service fee	Out-of-warranty service fee
iPad 9th generation	$ 49	$ 249
iPad 8th generation	$ 49	$ 249
iPad 7th generation	$ 49	$ 249
iPad 6th generation	$ 49	$ 249
iPad 5th generation	$ 49	$ 249
iPad 2	$ 49	$ 249

All prices are in U.S. dollars and are subject to tax. We’ll add a $ 6.95 shipping fee if we need to ship your iPad.

iPad battery and power — United States

If your battery has an issue that’s covered by the Apple Limited Warranty, AppleCare+, or consumer law, we’ll service your iPad or Apple Pencil at no additional cost. We’ll test your iPad to see if it has a battery issue or a different power issue. If your iPad has a different battery power issue, we’ll give you the repair price after we determine the cause.

Our warranty doesn’t cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee. If you have AppleCare+, it covers your iPad or Apple Pencil for no additional charge if your product’s battery holds less than 80 percent of its original capacity.

Battery service	In-warranty or with AppleCare+	Out-of-warranty
All eligible iPad models	$ 0	$ 99
Apple Pencil (all eligible models)	$ 0	$ 29

All prices are in U.S. dollars and are subject to tax. We’ll add a $ 6.95 shipping fee if we need to ship your iPad.

Other battery and power issues

Your iPad battery’s performance depends on how you use apps and settings. These tips show you how to maximize the life of your iPad battery.

If your iPad won’t turn on or if the screen turns black, follow these steps and see if the issue gets resolved. Your iPad might not require service.

Screen repair

If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee. Accidental damage isn’t covered by the Apple warranty. If your screen cracks due to a manufacturing issue, it’s covered by the Apple warranty.

The cost to service an iPad with an accidentally damaged screen depends on your iPad model, any additional damage, and if you have AppleCare+ coverage.

If you have AppleCare+, it includes accidental damage protection. Each incident has a service fee. You can use an incident for screen damage. If you don’t have AppleCare+, the out-of-warranty fee applies.

Apple accessories

The Apple-branded accessories that come in the box with your product, including the cable and power adapter, are covered by the Apple Limited Warranty for accessories, your AppleCare+ plan, and consumer law.

The following Apple accessories for iPad are also covered under AppleCare+ for iPad, including accidental damage. You can use an incident of accidental damage included in AppleCare+ for iPad to cover the damage to these accessories. Or you can pay the out-of-warranty service fee.

Accessory	AppleCare+ service fee	Out-of-warranty service fee
Apple Pencil (2nd generation)	$ 29	$ 109
Apple Pencil	$ 29	$ 79

Accessory	AppleCare+ service fee
Smart Keyboard (all models)	$ 29

All prices are in US dollars and are subject to tax and a $ 6.95 shipping fee if we need to ship your Apple Pencil.

What to expect

Before you send your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device won’t have your data on it, and you’ll need to restore that data from your backup.

After we receive your iPad, we’ll send you information about repair, replacement, and fees. If your iPad needs to be replaced, we’ll ship a replacement to you with factory settings. Your replacement iPad will be new or equivalent to new.

Express Replacement Service

Express Replacement Service is a benefit of your AppleCare plan.

Apple Limited Warranty coverage

The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there’s an error in our records. If our warranty doesn’t cover your repair, you’ll pay out-of-warranty fees.

Consumer law

Your locale might have consumer-protection laws for some repair issues. Learn more about your consumer law rights.

Our guarantee after service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

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