Apple from the start

If your Mac starts up to an Apple logo or progress bar

Your Mac shows an Apple logo when it finds your local startup disk, then shows a progress bar as the macOS startup or installation process continues.

Your Mac shows an Apple logo when it finds your startup disk, which is usually the disk built into your Mac. As startup continues, you should see a progress bar, with or without the Apple logo. This screen might alternate with a blank screen several times.

If you’re installing macOS, the Apple logo or progress bar might persist for much longer than usual. As installation continues, the progress bar might move slowly and pause for long periods. That’s why Apple recommends beginning macOS installation in the evening—so that it can complete overnight, if needed.

If your Mac is stuck on this screen

If you think you’ve waited long enough to know that your Mac is stuck on this screen, follow these steps.

1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off. Then turn your Mac back on.
2. If the issue persists, press and hold the power button until your Mac turns off. Then unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables. Then turn your Mac back on.
3. If the issue persists, once again press and hold the power button until your Mac turns off. Then use Disk Utility to repair your startup disk.
   • If Disk Utility found no errors, reinstall macOS.
   • If Disk Utility found errors and repaired them, restart your Mac. If the issue returns after restarting, reinstall macOS.
4. If you still need help, please contact Apple Support.

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How to create a new Apple ID

Use the same Apple ID to enjoy all Apple services. All you need is your full name, date of birth, an email address, and phone number.

Not sure if you have an Apple ID, or forgot what it is? To find your Apple ID, enter your name and email address at iforgot.apple.com.

Create an Apple ID on your iPhone, iPad, or iPod touch

Create an Apple ID when you set up your device

1. Tap «Forgot password or don’t have an Apple ID?».
2. Tap Create a Free Apple ID.
   
3. Select your birthday and enter your name. Tap Next.
4. Tap «Use your current email address», or tap «Get a free iCloud email address.»
5. When prompted, follow the onscreen steps to verify your email address and set up two-factor authentication. If you choose to skip this step, you’ll be prompted to do this later in Settings.

Create an Apple ID using the App Store on your device

1. Open the App Store and tap the sign-in button .
2. Tap Create New Apple ID. If you don’t see this option, make sure that you’re signed out of iCloud.
   
3. Follow the onscreen steps. The email address that you provide will be your new Apple ID.*
4. Enter your credit card and billing information, then tap Next. You can also choose None. Learn what to do if None isn’t showing or you can’t select it. You won’t be charged until you make a purchase.
5. Confirm your phone number. This can help to verify your identity and recover your account if needed. Tap Next.
6. Check your email for a verification email from Apple and verify your email address.

After you verify your email address, you can use your Apple ID to sign in to the iTunes Store, App Store, and other Apple services such as iCloud.

* In China mainland, you might be required to provide a +86 phone number for your Apple ID. You can change the number later, or change your country or region to a location that doesn’t require it. This number is only used for verification purposes.

Create an Apple ID on your Mac

1. Choose Apple menu  > System Preferences.
2. Click Sign In.
   
3. Click Create Apple ID, then follow the onscreen steps. The email address that you provide will be your new Apple ID.*
   
4. Enter your credit card and billing information, then click Continue. You can also choose None. Learn what to do if None isn’t showing or you can’t select it. You won’t be charged until you make a purchase.
5. Check your email for a verification email from Apple and verify your email address.

After you verify your email address, you can use your new Apple ID to sign in to the App Store and other Apple services such as iCloud.

* In China mainland, you might be required to provide a +86 phone number for your Apple ID. You can change the number later, or change your country or region to a location that doesn’t require it. This number is only used for verification purposes.

Create an Apple ID on your Windows PC

1. Open iTunes for Windows. Make sure that you have the latest version.
2. From the menu bar at the top of your computer screen or at the top of the iTunes window, choose Account > Sign In. Then click Create New Apple ID.
3. Follow the onscreen steps. The email address that you provide will be your new Apple ID.*
4. Enter your credit card and billing information, then click Continue. You can also choose None, and learn what to do if None isn’t showing or you can’t select it. We’ll charge you only when you make a purchase.
5. Check your email for a verification email from Apple and verify your email address.

* In China mainland, you might be required to provide a +86 phone number for your Apple ID. You can change the number later, or change your country or region to a location that doesn’t require it. This number is only used for verification purposes.

Create an Apple ID on another device

To create an Apple ID on an Apple TV, Android device, smart TV, or streaming device, you can usually follow the steps provided onscreen and enter your full name, date of birth, an email address or phone number, and a payment method. If you set up the Apple TV app on your smart TV, you might be redirected to activate.apple.com to create your Apple ID. You can also use the steps below to create your Apple ID on the web.

Create an Apple ID on the web

1. Go to appleid.apple.com and click Create Your Apple ID.
   
2. Follow the onscreen steps. The email address that you provide will be your new Apple ID.*
3. Enter a phone number that you can always access.
4. Check the boxes to subscribe to Apple Updates if you’d like. This keeps you up to date on the latest news, software, products, and services from Apple.
5. Click Continue.
6. Follow the onscreen steps to verify your email address and phone number.

After you verify your email address, you can use your new Apple ID to sign in to the iTunes Store and other Apple services such as iCloud.

* In China mainland, you might be required to provide a +86 phone number for your Apple ID. You can change the number later, or change your country or region to a location that doesn’t require it. This number is only used for verification purposes.

If you see a message that you need to sign in to iTunes

If you created a new Apple ID on the web and see a message that you need to sign in to iTunes, follow the steps below for your device:

• On an iPhone, iPad, or iPod touch: Open Settings, then tap «Sign into device» and sign in with your Apple ID.
• On a Mac: Choose Apple menu  > System Preferences, then select Apple ID and sign in with your Apple ID.
• On an Apple TV: Sign in to the App Store, iTunes Store, or Apple Music with your Apple ID.
• On a PC: Sign in to iTunes with your Apple ID.
• On an Android device: Sign in to Apple Music on Android with your Apple ID.

Learn more

• An Apple ID is the account you use to access Apple services like iCloud, the App Store, the iTunes Store, Apple Music, and more.
• If you see a message that says that the email address that you entered is already associated with an Apple ID, you might have already created an Apple ID. Try signing in with that email address. If you don’t remember your password, you can reset your password to regain access to your account.
• Already have an Apple ID? Sign in to all Apple services on your device.
• Learn how to change or remove your Apple ID payment information.
• Learn about how two-factor authentication protects your Apple ID.

Store availability and features might vary by country or region.

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Mac startup key combinations

Learn about the Mac features and tools that you can access by holding down one or more keys during startup.

On a Mac with Apple silicon

Turn on your Mac with Apple silicon and continue to press and hold the power button until you see the startup options window. From there you can start up from a different disk, start up in safe mode, use macOS Recovery, and more. Learn more about these options, including macOS Recovery.

On an Intel-based Mac

To use any of these key combinations, press and hold the keys immediately after pressing the power button to turn on your Mac, or after your Mac begins to restart. Keep holding until the described behavior occurs.

• Command (⌘)-R: Start up from the built-in macOS Recovery system. Or use Option-Command-R or Shift-Option-Command-R to start up from macOS Recovery over the internet. macOS Recovery installs different versions of macOS, depending on the key combination you use. If your Mac is using a firmware password, you’re prompted to enter the password.
• Option (⌥) or Alt: Start up to Startup Manager, which allows you to choose other available startup disks or volumes. If your Mac is using a firmware password, you’re prompted to enter the password.
• Option-Command-P-R:Reset NVRAM or PRAM. If your Mac is using a firmware password, it ignores this key combination or starts up from macOS Recovery.
• Shift (⇧): Start up in safe mode. Disabled when using a firmware password.
• D: Start up to the Apple Diagnostics utility. Or use Option-D to start up to this utility over the internet. Disabled when using a firmware password.
• N: Start up from a NetBoot server, if your Mac supports network startup volumes. To use the default boot image on the server, press and hold Option-N instead. Disabled when using a firmware password.
• Command-S: Start up in single-user mode. Disabled in macOS Mojave or later, or when using a firmware password.
• T: Start up in target disk mode. Disabled when using a firmware password.
• Command-V: Start up in verbose mode. Disabled when using a firmware password.
• Eject (⏏) or F12 or mouse button or trackpad button: Eject removable media, such as an optical disc. Disabled when using a firmware password.

If a key combination doesn’t work at startup, one of these solutions might help:

• Press and hold all keys in the combination together, not one at a time.
• Shut down your Mac. Then press the power button to turn on your Mac. Then press and hold the keys as your Mac starts up. You might need to wait a few seconds before pressing the keys, to give your Mac more time to recognize the keyboard as it starts up. Some keyboards have a light that flashes briefly at startup, indicating that the keyboard is recognized and ready for use.
• If you’re using a wireless keyboard, plug it into your Mac, if possible. Or use your built-in keyboard or a wired keyboard. If you’re using a keyboard made for a PC, such as a keyboard with a Windows logo, try a keyboard made for Mac.
• If you’re using Boot Camp to start up from Microsoft Windows, set Startup Disk preferences to start up from macOS instead. Then shut down or restart and try again.

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Restart your Mac in macOS or Windows

After installing Microsoft Windows on your Mac, you can choose whether your Mac starts up in macOS or Windows.

How to start up in macOS from Windows

1. From the notification area on the right side of the Windows taskbar, click to show hidden icons.
2. Click the Boot Camp icon .
3. From the menu shown, choose Restart in macOS.
   If you haven’t installed the latest Boot Camp updates, you might get the message ”Could not locate the OS X boot volume.»
   

Or use Startup Manager as your Mac starts up:

1. Restart your Mac from the Start menu in Windows.
2. Press and hold the Option (or Alt) ⌥ key as your Mac begins to restart.
3. Select your Mac startup volume (Macintosh HD) in the Startup Manager window, then press Return or click the up arrow:
   

How to start up in Windows from macOS

• Use Startup Manager to choose your Windows (Boot Camp) volume during startup.
• Or select your Boot Camp volume in Startup Disk preferences, then restart.

Learn more

• If you’re having difficulty using VoiceOver or another screen reader to complete these steps, please contact Apple Support.
• Learn how to install Windows 10 on your Mac.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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