Apple help no service

If you can’t connect to the App Store, iTunes Store, or other Apple services

Here’s what to do if you see a «Cannot connect» message. These steps also work if the app won’t load anything or stops while content is downloading.

Try these steps if you can’t connect to any of these apps or services:

• App Store
• iTunes Store
• Game Center

• Apple Books app
• Apple Music app
• Apple Fitness+

Check the system status page

Check Apple’s System Status page to see if there’s an outage for a service in your country or region.

Make sure that your device is connected to the internet

Use any web browser to connect to any website. If nothing loads, use another device on the same network to see if it can connect to any website. If no other devices can access the internet, turn off your Wi-Fi router, then turn it on again to reset it. If you still can’t connect to your Wi-Fi network, contact your internet provider for more help. If only your first device can’t connect to the internet, get help with Wi-Fi on your iPhone, iPad, or iPod touch, Apple Watch, Apple TV, or Mac.

If you use cellular service to connect to the internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you’re using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.

Update your software

Update to the latest version of iOS or iPadOS, macOS, tvOS, watchOS, or software for your non-Apple device. Then try to connect again.

Check the date and time

Make sure that the date and time on your device are set correctly for your time zone.

On your iPhone, iPad, iPod touch: Open the Settings app. Tap General, then tap Date & Time. Get more help with date and time.
On your Mac: Open System Preferences, then choose Date & Time.
On your Apple TV: Go to Settings > General > Date and Time.

If the date and time are incorrect, update them or turn on the option to set date and time automatically.

If you still can’t connect

If you tried all of the above steps and you still can’t connect, contact Apple Support.

If you see a different connection alert message

Use the steps above if you see one of these error messages:

• «Cannot connect to the iTunes Store. An unknown error has occurred.»
• «We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later.»
• «Could not connect to the iTunes Store. Make sure your network connection is active and try again.»
• «We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later.»

Store availability and features might vary by country or region. Learn more about what’s available in your country or region.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad (Wi-Fi + Cellular), or can’t connect to a cellular network or cellular data, follow these steps:

Check your coverage area

Make sure that you’re in an area with cellular network coverage. Then follow these steps:

• To turn cellular data on or off, go to Settings, then tap Cellular or Mobile Data. If you’re using your iPad, you might see Settings > Cellular Data.
• If you’re traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Cellular Data Options > Data Roaming.
  

Restart your iPhone or iPad

Restart your device. If you’re not sure how to do this, follow these steps to restart your iPhone or restart your iPad.

Check for a Carrier Settings update

To manually check for and install a carrier settings update:

1. Make sure that your device is connected to a Wi-Fi or cellular network.
2. Tap Settings > General > About. If an update is available, you’ll see an option to update your carrier settings.
3. To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.

Take out the SIM card

After removing the SIM card, put it back in. You might need to contact your carrier:

• If the SIM card is damaged, or doesn’t fit in the SIM tray, ask your carrier for a new SIM card.
• If you transferred your SIM card from another device, ask your carrier if your SIM card works with your iPhone or iPad.

Learn more about removing your iPhone SIM card or iPad SIM card.

Reset your Network Settings.

Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

Update your iPhone or iPad

Update your iPhone or iPad to the latest version of iOS.

Contact your carrier

Issues with your carrier or account might affect your service. Contact your carrier to:

• Verify that your account is active and in good standing.
• Make sure there are no outages in your area.
• Check that your device isn’t blocked from receiving cellular services and is set up with the right data plan.

Only your wireless carrier can access and manage details about your account. If you need help finding your wireless carrier’s service page, use the Apple carrier-support article or an online search engine.

Get more help

If your carrier confirms that there’s no issue with your account or network, but you still can’t connect to a cellular network, contact Apple Support.

If you see an alert next to No Service, learn what you can do.

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Get your iPhone, iPad, or iPod touch ready for service

To protect your information and save time, follow these steps before you get service for your device.

Before you bring in your device

Follow these steps before you take your device to an Apple Store, Apple Authorized Service Provider, or carrier. If your device won’t turn on or respond, finish as many steps as possible:

1. Back up your iOS device.
2. Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone.*
3. If your iPhone needs battery service, have the battery percentage at 30% or less when you bring it in, if possible.

If you haven’t already, call to check whether you need an appointment before you go to a service location. For example, schedule a Genius Bar reservation before you go to an Apple Store. When you go, remember to bring these items:

• Your sales receipt (if possible), in case your service requires proof of purchase
• Your device and any accessories that you need help with
• A form of personal identification, such as a driver’s license, passport, or other government-issued ID

* If you’re unable to turn off Find My iPhone, Apple might not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot.

Before you send your device

Follow these steps before you send your device in for repair or replacement. If it won’t turn on or respond, finish as many steps as possible:

1. Back up your iOS device. To protect your data, erase your iOS device.
2. Remove your iOS device from your Apple ID device list.
3. Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place. If your iOS device doesn’t use a SIM card, contact your wireless service provider to suspend service if necessary.

Now your device is ready to send. If you arranged a repair request, you should have received instructions for mailing your device. If you didn’t get instructions, contact Apple Support.

If you haven’t set up a repair request, choose from these options:

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Бесплатная поддержка

Что подразумевает бесплатная поддержка?

Бесплатная поддержка оборудования подразумевает поддержку по телефону по основным вопросам настройки, установки, сборки и подключения. Дополнительную информацию см. в справочных материалах, входящих в комплект поставки продукта Apple.

Бесплатная поддержка программного обеспечения подразумевает поддержку по телефону по вопросам установки, запуска или переустановки (без восстановления данных) при условии, что оборудование соответствует минимальным системным требованиям для рассматриваемых программ. Дополнительную информацию см. в справочных материалах, входящих в комплект поставки продукта Apple.

Права, предоставляемые ограниченной годовой гарантией Apple и программой поддержки AppleCare Plan, дополняют положения закона о защите прав потребителей. Чтобы узнать подробности, нажмите здесь.

В каком объеме предоставляется бесплатная поддержка?

Для большинства программных и аппаратных продуктов Apple предоставляется неограниченная бесплатная поддержка при обращении в течение 90 дней с момента приобретения устройства или в течение большего срока, если это предусмотрено применимым законодательством. Покупатели устройств из коллекции Apple Watch Edition получают право на бесплатную поддержку в течение 2 лет. Дополнительную информацию см. в справочных материалах, входящих в комплект поставки продукта Apple.

Ваш оператор беспроводной связи имеет партнерские отношения с Apple и обеспечивает техническую поддержку iPhone. Чтобы получить дополнительные сведения, обратитесь к оператору беспроводной связи, у которого было приобретено устройство iPhone.

Права, предоставляемые ограниченной годовой гарантией Apple и программой поддержки AppleCare Plan, дополняют положения закона о защите прав потребителей. Чтобы узнать подробности, нажмите здесь.

Как компания Apple определяет понятие «обращение в службу поддержки»?

Компания Apple определяет понятие «обращение в службу поддержки» как конкретную отдельную проблему, решаемую путем выявления одной ее первопричины. Компания Apple по собственному усмотрению определяет, что считать обращением в службу поддержки. Обращение в службу поддержки считается решенным, если клиенту предоставлена следующая информация:

• сведения, помогающие решить проблему;
• описание способа получения программного решения, которое поможет решить проблему;
• уведомление о том, что проблема вызвана известной нерешенной проблемой или связана с несовместимостью с поддерживаемым продуктом;
• информация, характеризующая проблему как решенную путем обновления поддерживаемого продукта до более поздней версии;
• уведомление о том, что проблема отнесена к разряду проблем с аппаратным обеспечением;
• информация о том, что проблема выявлена на уровне продукта стороннего производителя, не предусматривающего поддержку Apple.

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Contact Apple for support and service

See a list of Apple phone numbers around the world.

Please note that this is the contact page for support and service, not the corporate page for contacting Apple, which includes information on sales and product inquiries.

Before you call, have your serial number ready or start your support request online and we’ll connect you to an expert.

Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, view all support options.

The United States and Canada

Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009

Enterprise
1-866-752-7753

App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support

Apple Cash and person to person payments
1-877-233-8552

Latin America and the Caribbean

Brazil
0800-761-0880

Mexico
001-866-676-5682

Europe

Austria
0800 220325

Belgium (French)
0800 80 404

Belgium (Flemish)
0800 80 407

Bulgaria
00800 6002 7753

Croatia
0800 222 427

Cyprus
800 92433

Czech Republic
800 700527

Denmark
80249625

Estonia
8000 044333

Finland
0800 96372

Germany
0800 6645 451

Greece
00800 4414 5417 2
021 0300 9960 1

Hungary
06 80 983 435

Ireland
1800 804 062

Italy
800915904

Latvia
800 03251

Liechtenstein
0800 00 1853 2

Lithuania
(8-800) 30772

Luxembourg
800 24550

Malta
800 62072 2

Netherlands
0800 0201581

Norway
240 55133 1

Poland
00800 4411875 2

Portugal
800207983

Romania
0800 400138

Russia
8 800 555 6734 3

Slovakia
0800 178661

Slovenia
0800 80321

Spain
900812703

Sweden
020 100 529

Turkey
00800 4488 29878 2
0216 282 1622 1

Ukraine
0800 509 382

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
3. PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back

Africa

Egypt
0800 000 0888 1

South Africa
0800 444 426 1

Telephone numbers are subject to change.

1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

Asia Pacific

Australia
(61) 1-300-321-456 1

Brunei
801-4384 2

Fiji
(61) 1-300-321-456 3

Guam
1-800-865-0853

India
000800 1009009 1 4

Indonesia
0800-1-027753

Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-4705 1

Macau
(853) 6262-1631 1

Malaysia
1-800 803 638

New Zealand
0800 1 27753

Pakistan 1 4
Dial 00800 01001 first,
then dial 800 361 0479

Philippines 4
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)

Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-5171 1

South Korea
080 333 4000 4

Taiwan
0800-095-988

Thailand
Within Thailand:
1800 019 900 5

Tonga
(61) 1-300-321-456 3

Vanuatu
(61) 1-300-321-456 3

Vietnam
1800 1127

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Free phone technical support number is not accessible by mobile phone. Back
3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
5. This phone number is only accessible from dialing within Thailand. Back

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