Apple id has been disabled what to do

Question: Q: My apple id has been disabled

hello! my name is hamedmiri and my apple id has been disabled. please help me.

Posted on Sep 16, 2017 5:53 AM

Posted on Sep 16, 2017 6:13 AM

Helpful answers

You might not have used your Apple ID in a long time. And you probably won’t see anything beforehand alerting you on your iPhone, iPad, or Mac. But every time you try to log in, it doesn’t accept the information. Your Apple ID is disabled.

Just try to login in your pc or go to the apple websit and reset your AppleID password and than try to login from your device with your new password. This may be due to more number of attempt in sign in and not using ur AppleID for long time

You enter your Apple ID and password, click Sign In, and it doesn’t work. One of the alerts listed below may appear when you try to use certain Apple services that require an Apple ID. These messages inform you that your Apple ID is disabled.

And if you tried to access your Apple ID too many times with the wrong password, your account is automatically locked for a period of time. Even if you remember the correct password! Once Apple identifies a problem with your Apple ID and disables it, you can’t log in. It’s as simple AND as frustrating as that!

Known Apple ID alerts include

1. “This Apple ID has been disabled for security reasons.”
2. “Too many attempted sign-ins.”
3. “Your Apple ID has been disabled”
4. “You can’t sign in because your account has been disabled for security reasons.”
5. “This Apple ID has been locked for security reasons.”
6. “Please contact iTunes support to complete this transaction»

The usual suspects for a disabled Apple ID are entering the wrong password too many times in a row or not having used an Apple ID for a long time. And usually, when your Apple ID is disabled it’s not someone trying to hack your account, but rather you get yourself locked out because of a forgotten password. Yes, we’re human and yup, we are error-prone.

Additionally, Apple periodically changes the rules and requirements for Apple IDs, passwords, security questions, and verification steps. So if you haven’t updated your Apple ID setting to meet these needs, Apple occasionally disables these accounts until you log in and update all your information.

If you have an outstanding (unpaid) charge or any disputed charges on Apple’s iTunes or App Store, Apple might disable your ID and purchase priveledges until you pay the charge . Unpaid charges are often due to credit or debit card expiration, so check that your card information is up-to-date. You may need to call Apple’s iTunes Support Team directly to find out if there is an unpaid charge on your iTunes account. Once paid, Apple restores app purchasing again.

• Try logging in to your account via a web browser
• Check your App Store and iTunes account for unpaid charges AND pay them
• Wait for at least 8 hours for your Apple ID to start functioning again
• Check that your iDevice’s Restrictions are OFF
• Reset password on Apple’s password site, then log out & back into iCloud
• Login to iforgot to authenticate your ID with your email or by answering security questions
• Contact Apple support if nothing else works

Recent Dispute with Apple Charges?

Your Apple ID might just be locked because months ago you disputed Apple charges on your credit card. When you dispute an Apple charge, Apple often temporarily closes your account until you call in and resolve the charging issue. Apple takes security very seriously. When Apple suspects your account has been hacked, it suspends it. So this is added protection just in case your credit card is being used by someone not authorized.

Often this message (“Apple ID has been disabled”) means that you have a billing issue–usually an unpaid iTunes or App Store order. If you can still access your account information, check your billing information and update your payment method and any other settings. If you cannot access your account, contact Apple Support and take a look at your billing and payment information with them. Clear up anything outstanding.

Entered Password Too Many Times?

When you try incorrect passwords too many times, your Apple ID automatically locks to protect your security. Consequently, you can’t sign in to any Apple services that use your Apple ID, like iCloud, iTunes, the App Store, Apple Music, etc. Once you verify your identity with Apple, your account unlocks. Go to iforgot. apple. com and unlock your account with your existing password or reset your password. See the section Reset Password for the details on how to do this.

Log in Via a Browser

Try logging into your iTunes or iCloud account from Safari, Chrome, or another browser, preferably on a Mac or computer versus an iDevice. Getting this particular error message usually means Apple needs to perform a security check on your account. Alternatively, wait at least 8 hours and try again–this fix works in cases when you made multiple unsuccessful attempts by entering an incorrect password too many times.

Check Your Restrictions

Look and see if you set-up Restrictions on your iDevice for times when other folks are using your device, like your kids, grandparents, family members or friends, check those restrictions off. We often use restrictions on our iPhones and iPads to disable in-app purchases so that our children and any others using our iDevices aren’t allowed to make purchases on our accounts. Go to Settings > General > Restrictions and verify this setting is “Off.” If Restrictions are enabled, you’ll need your restrictions passcode to disable this feature. Your restrictions passcode is not the same as your Apple ID password–it’s a four digit passcode you created when first enabling restrictions. If you’ve forgotten your Restrictions Passcode, check out our article on setting up iDevices into Kids Mode that outlines the steps to address this issue.

Reset Password and Log Out of iTunes or iCloud

First, reset your password by visiting Apple’s support site for Apple ID passwords. If you’re able to reset your password, then try logging out and back in of iTunes or iCloud on your iDevice. To log out of your iTunes account on your iPhone or other iDevices, Tap on your Apple ID in Settings > Apple ID Profile . Scroll Down and Sign Out and then log back in to see if that refreshes your Apple ID account. There’s also alink here to Apple’s iForgot site if you’re having trouble with knowing your Apple ID and password.

Visit Apple’s Support Sites

Go to Find Apple ID to unlock and reset your account. This process requires you to either authenticate your ID by email or answer the security question(s) provided when you created your Apple ID. This recovery process should restore your account in a jiffy. Please note that if you are an iCloud user, enter your full iCloud email address ( username@icloud.com .) If your security questions do not work, or you don’t know the answers anymore and you do not have a verified rescue email setup that’s different from your locked iCloud email account, you cannot prove your identity using the web interface. You need to contact Apple supportdirectly to get help with unlocking the account. If your issue is a forgotten password, visit Apple iForgot to recover your password. iForgot walks you through the steps to reset a forgotten password, unlock your account, and recover an Apple ID. Be aware that after multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked. And you need to wait at least a day try again.

For iFolks Using Two-Step Verification

If you use two-step verification, you need to use BOTH your recovery key and one of your trusted iDevices . And if you use two–factor authentication, you need your trusted device OR your trusted phone number to unlock your Apple ID.

If You Lost Your Recovery Key

As long as you remember your Apple ID password and still have access to one of your trusted devices, you can sign in and create a new Recovery Key. Go to your Apple ID account page. Sign in with your password and trusted device. In the Security section, click Edit > Replace Lost Key. Keep your new Recovery Key in a safe place. Your old Recovery Key won’t work anymore, and you can’t use it to reset your password or access your account.

For Alert “Your Apple ID has been disabled.”

For iFolks seeing the message “Your Apple ID has been disabled,” performing the suggested reset for your Apple ID may not work. Usually, you still access all of your Apple accounts without problems. But you may not be able to purchase or update your Apps. Receiving this alert means that your account is under investigation by Apple due to some of the more serious security concerns. You need to contact Apple support straight away. Resolving this issue often takes several days for Apple. So prepare for patience! Here’s the step how to fix, first Contact Apple for support and service. Find your country’s Apple Customer Service, call the appropriate phone number and talk directly to an Apple Account Service Team Member. Let them know you need to enable your Apple ID Account. Enabling your account should only take a few minutes as long answer all their questions verifying your account and identity. For further information on a related issue, read this article: How to Prevent iTunes Credit Card Fraud.

Step by Step to Resolve Apple ID Disabled Alerts

1. From any browser, go to Apple Support
2. From the product, menu choose iTunes & Apple Music or Apple ID
   1. For iTunes & Apple Music
      1. Click iTunes Store
      2. Select Account Management
      3. Click “Apple ID has been disabled for security reasons” alert
   2. For Apple ID

      Disabled Apple ID

3. When you see How would you like to get help?” click Talk to Apple Support Now or Schedule a Call
4. Enter your name, email, phone number, and Apple ID (if known) and click Continue
   1. If you again see Talk to Apple Support Now on screen, click it
   2. Provide your phone number, and Apple Support calls you

When you speak to Apple, ask them to transfer you to the iTunes Account Security team as your account is disabled. You need to answer your security questions, and then Apple Support Team Member should submit a ticket to the iTunes Support to fix it.

If You Do NOT Know or Forgot Your Apple ID

Check and see if you are signed into your account on one of your iDevices

iPhones, iPads, and iDevices use Apple IDs for these services

1. Tap Settings > App & iTunes Store
2. Go to Settings > iCloud
3. Tap Settings > Messages > Send & Receive
4. Go to Settings > FaceTime
5. Tap Settings > Mail

Check and see if you are signed into your account from your Mac computer

Macs use Apple IDs for these services

1. Select Apple menu > System Preferences > iCloud
2. Open Mail, then select Mail > Preferences > Accounts
3. Select Calendar, then select Calendar > Preferences > Accounts
4. Open FaceTime, then select FaceTime > Preferences > Settings
5. Choose Messages, then select Messages > Preferences > Accounts

See if you previously bought something in the iTunes Store. If so, check which account was used to purchase it.

To Check Apple ID via iTunes

1. Open iTunes
2. Click one of your purchases. Find your purchases under My Music or Playlists
3. Choose Edit > Get Info
4. Click the File tab
5. The ‘purchased by’ shows the Apple ID that was used to buy the item

Источник

How to Fix ‘Your Apple ID has been disabled’

Have you ever seen this message on your iOS device? “Your Apple ID has been disabled”

It shows up whenever you try to purchase music, or download apps and movies, from the Apple App Store. And, It doesn’t allow you to complete your action giving you just a simple explanation, that your Apple ID has been disabled. Frustrating right?

Well, believe it or not, Apple does this for your own security. They disable users’ accounts to protect their personal data from being stolen and sometimes even force users to enter their passwords to get into their iPhone backup. If Apple notices suspicious activities that might lead to hacking your Apple ID, they will automatically disable your account. Now it sounds more logical, right?

However, while Apple does a great job protecting your information, you are usually uninformed of the problem. Furthermore, in this entire story, you are the one who cannot access your own Apple ID account and download a single app from the App Store. So, what’s the point in protecting your data when you don’t have access to it either? And, even more important, how to restore your disabled Apple ID?

First, let me tell you that you are not the only one dealing with this annoying problem. These questions bother many Apple users around the world. I also have faced the same scenario recently. However, the most important information here is the fact that you can restore your disabled Apple ID.

I have made a little research and decided to explain the restoring procedure with you, in this article. So, if you want to restore your disabled Apple ID account, here you can find the solution.

Disabled Apple ID Symptoms

Before we jump into the procedure for restoring your disabled Apple ID, let’s examine the symptoms that your iDevice has to make sure that you are on the right track. Here is how disabled Apple ID should behave.

Your iDevice requires your Apple ID password as usual, but when you enter your Apple ID password, it doesn’t work. Instead of performing the action you expect (downloading apps, purchasing songs), you get the message that your Apple ID is disabled.

You haven’t’ used your id for quite a while. You haven’t noticed any strange behavior of your iOS devices and Mac computers. However, when you use some of the Apple services that require login information, you get the same message. Your Apple ID is disabled.

If you try to enter your Apple ID too many times using the wrong password, your account will be automatically locked for some time. The worst thing is that even if you enter the right password, you will not be able to access your account. Once Apple finds suspicious actions on your account and disables it, you can’t use it. And, I know how simple and frustrating it sounds.

Disabled Apple ID Alerts

Here are the most common alerts that Apple users around the world usually get.

1. Apple ID Disabled.
2. Too many attempted sign-ins.
3. Your Apple ID has been disabled.
4. Your Apple ID has been locked for security reasons.
5. This Apple ID has been disabled for security reasons.
6. Please contact iTunes support to complete this transaction.
7. You can’t sign in because your account has been disabled for security.

Why Apple Disabled Your Apple ID

The very first reason why Apple disabled your Apple ID may be entering the wrong password too many times. And, the second possible reason is that you haven’t used your Apple ID for a long time. These are the usual causes for the majority of locked or disabled Apple accounts. And, most likely, there is nobody trying to hack your Apple ID. However, we all are human beings, and we all made mistakes.

Other than that, Apple timely changes the requirements and rules for App IDs, verification steps, security questions, and passwords. So, if your account doesn’t meet Apple’s needs, it will end disabled until you update all your information.

Another reason may be awaiting payments. If you have any unpaid or disputed charges on Apple App Store or iTunes, Apple might disable your account until you finish the payments. Usually, unpaid charges are resulting from a debit or credit card expiration. So, make sure that your card information is valid. If this is the case with your Apple ID, you may need to call Apple’s iTunes Support to find and solve the problem. Once you finish the payment, Apple will restore your Apple ID.

Unpaid or Disputed Apple ID Charges Solution

1. Login in to your Apple ID through a web browser.
2. Check if you have unpaid charges on iTunes or App Store.
3. Pay your unpaid charges.
4. Wait for 10 hours and check if your Apple ID functioning.
5. Test if your iOS devices’ restrictions are off.
6. Reset your Apple ID password on Apple’s Password Site by answering your security questions.
   Note: Sometimes you might face issues resetting your password with security questions.
7. Log out, and then again Login into iCloud.
8. If the previous step doesn’t work for you, contactApple Support for further instructions.

Recent Apple Charges Dispute

If you have a recent Apple charges dispute, it might be the reason why your Apple disabled your Apple ID. Usually, you can solve this kind of problem by calling Apple, but Apple keeps your account closed until you resolve the charging issue. This high level of protection that Apple uses, keeps your credit cards secure from unauthorized use.

Unpaid Bills

In many cases “Apple ID has been disabled” means that you have unpaid bills in App Store or iTunes. If you can access your Apple ID, check your payment method and verify your billing information. Also, make sure all the info is up-to-date.

If you don’t have access to your Apple ID, contact Apple Support and make sure you ask them to check your payment and billing information.

Too Many Times Entered an Incorrect Password

If you enter an incorrect password for your Apple ID too many times, your account automatically locks, to keep your information safe. Additionally, you can’t even sign in to any Apple service that requires your Apple ID. That includes iCloud, Apple App Store, Apple Music, iTunes, etc. After you verify your identity with Apple, you can start using all the services regularly. For that purpose, go to I forgot Apple Service and unlock your Apple ID with your existing password or reset it. For more details about the procedure, check the “Reset Password” section below.

Login to Apple ID Through a Browser

If you try to login into your Apple ID through a browser and you get some of the messages mentioned above, it means that Apple needs to do a security check on your account. You can try logging into your Apple ID after 8 hours, to check if there are any changes. Usually, this trick works if you have entered a wrong password too many times.

Check Your Apple ID Restrictions

If you can’t use your iDevice for purchasing apps and music, check your Apple ID Restrictions. iOS devices offer restrictions for times when other people use your devices. These restrictions are really handy when your kids are playing with your iDevice, and prevent purchasing goods from Apple by mistake. However, sometimes they might stop you from using Apple services as well.

To check your Apple ID restrictions, get your iOS device and go to Settings. Then enter the General section and choose Restrictions. Make sure that you disable your restrictions. For that purpose, you will need your restrictions passcode. Keep in mind that this code is not the same as your Apple ID password. It is a special digital passcode that you created when first enabled the restrictions.

Reset Your Apple ID Password

To reset your Apple ID password, you must visit Apple Support Site for forgotten passwords. There you need to follow the instructions to set your new password. Check the following part of the article for more information about the Apple Support website. If you managed to finish the procedure successfully, sign out from your iTunes or iCoud and then sign in again.

Sign Out Procedure:

1. Go to Settings in your iDevice and tap on your Apple ID Profile.
2. Scroll down to Sign Out option and click on it.
   
3. Click on Sign Out in the top right corner.
4. Tap on Sign Out once again from the appearing window.
   
   

Sign In Procedure:

1. Go to Settings on your iDevice and click on Sign in to your iPhone/iPad.
2. Type your Apple ID and password.
3. Click Sign in.
   

Visit iforgot.apple.com

If you still haven’t managed to access your Apple ID, you should visit iforgot.apple.com. On this site, Apple offers you a recovery service which allows you to reset your password. The process requires you to either answer your security questions or authenticate your Apple ID by email. If you know the needed information, this method will successfully reset your password.

However, if you don’t remember the security questions that you set up before, or you don’t have a verified rescue email connected, you can’t confirm your identity using this service. In that case, you need to contact Apple Support and get further information for unlocking your account.

For 2-Step Verification Users

If you use 2-Step verification, you will need to use both, one of your trusted iOS devices and your recovery key.

For those of you who use 2-factor verification, you will need your trusted phone number OR your trusted device to unlock your Apple ID.

For Users Who Lost Their Recovery Key

If you lost your Recovery Key but still remember your Apple ID password while having access to one of your trusted devices, you shouldn’t be concerned. You can use your trusted iDevice and create a new Recovery Key. However, keep in mind that when you generate a new recovery key, the only way to reset your password and access to your Apple ID is to use that recovery key.

Still Getting the “Your Apple ID has been disabled” Alert?

If you tried the methods for unlocking your Apple ID from above, and you are still getting the “Your Apple ID has been disabled” Alert, your account might still be under investigation by Apple. And, probably you have more serious security problems.

In this case, you should contact Apple Support straight away. Keep in mind that solving your security problem may take several days. So, prepare to be patient.

1. First, go to the Apple Support website and find your Apple Customer Service for your country.
2. Call the proper phone number to talk directly to the member of Apple Support Team.
3. Explain to them your situation and let them know that you want to enable your Apple ID.
4. Be ready to answer some personal questions to confirm your identity.
5. After giving relevant information to Apple Support, they will enable your Apple ID.

If you Forgot Your Apple ID Account

We are human beings, and we forget things. So, if you can’t remember your Apple ID account here is what you should do to find it out.

Check if your Apple ID is stored on your iDevices

1. Go to Settings and open iTunes & App Stores.
   
2. Navigate to Settings, choose Accounts & Passwords, and then tap on iCloud.
   
3. Go to Settings, open Messages, and then select Send & Receive.
   
4. Open Settings and tap on Facetime.
   

Check if your Apple ID is stored on your Mac

1. Open the Apple menu and click on System Preferences. Then choose iCloud.
2. Go to Mail, select Mail Preferences and click on Accounts.
3. Open Calendar, select Calendar Preferences and click on Accounts.
4. Go to Facetime, select Facetime Preferences and click on Settings
5. Open Messages, select Messages, then Preferences, and click on Accounts.

Check if your Apple ID is stored in iTunes

1. Open iTunes.
2. Tap on Account.
3. Check if you are signed in with your Apple ID.

Wrap Up

Apple ecosystem has a high level of security. Because of that, sometimes, you may experience difficulties in accessing your Apple ID. And, inability to access your Apple ID means inability to use any of the Apple services.

I’ve made this article with a primary idea to help you restore your disabled Apple ID. So, feel free to try the method that is most appropriate for your case. Also, after resetting your password, make sure to update that password in any Apple service and app that requires Apple ID. That includes services like App Store, iCloud, Mail, iTunes FaceTime, iMessage, Photos, etc.

If any of the methods explained in this article can’t solve your problem, do not doubt to follow my instructions for contacting Apple Support. That is the safest way for restoring your disabled Apple ID.

Tell us your experience about which of these methods works the best for you. Also, if you are familiar with any other procedures for restoring Apple ID don’t be shy to share them with us.

Источник