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If your computer doesn’t recognize your iPhone, iPad, or iPod

If you connect your device to your computer with a USB cable and your computer doesn’t recognize your iPhone, iPad, or iPod, learn what to do.

If your computer doesn’t recognize your connected device, you might see an unknown error or a «0xE» error. Follow these steps and try to connect your device again after each step.

1. Make sure that your iOS or iPadOS device is turned on, unlocked, and on the Home screen.
2. Check that you have the latest software on your Mac or Windows PC. If you’re using iTunes, make sure you have the latest version.
3. If you see a Trust this Computer alert, unlock your device and tap Trust. If you can’t unlock your device because you forgot your passcode, find out what to do.
4. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
5. Restart your computer.
6. Restart your iPhone, iPad, or iPod touch.
7. Follow these additional steps for your Mac or Windows PC.
8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.

Additional steps for Mac

1. Connect your iOS or iPadOS device and make sure that it’s unlocked and on the Home screen.
2. On your Mac, choose Finder > Preferences from the Finder menu bar, then click Sidebar at the top of the preferences window. Make sure that «CDs, DVDs and iOS Devices» is checked.
3. Press and hold the Option key, then choose System Information from the Apple menu . From the list on the left, select USB.
4. If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don’t see your device or still need help, contact Apple Support.
   

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Locate and view your connected device on your computer

After you connect your iPhone, iPad, or iPod to your computer, you can view it and access its settings in the Finder or iTunes.

View your device in the Finder

Starting with macOS Catalina, your devices appear in the sidebar of the Finder. Click the device to select it.

View your device in iTunes

Make sure that you have the latest version of iTunes. If you’re using Windows or macOS Mojave or earlier, your device will show in the upper-left corner of the iTunes window. If you don’t see your device on your computer, learn what to do.

If you have multiple devices connected to your computer, click the device icon, then choose your device from the menu.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Как использовать iPhone или iPad с компьютером Windows: обзор программ для совместной работы

Apple и Microsoft никогда не отличались большой любовью друг к другу (исключение — случай в конце 90-х), однако это вовсе не означает, что Windows- и iOS-устройства нельзя использовать вместе. К счастью, сейчас есть множество способов примирить между собой Windows и iOS. Вы можете иметь устройства, работающие под управлением обеих платформ, и при этом использовать их вместе, как связка macOS и iOS.

Ниже мы представим вам отличные приложения, работающие на обеих ОС, начиная от приложений для второго экрана и заканчивая облачной синхронизацией устройств. Это не просто приложения Microsoft для iOS, а программы, позволяющие совместное использовать конкурирующие платформы.

Duet Display — iPhone или iPad в качестве второго дисплея для Windows

Как известно, iPad и iPhone оснащены лучшими дисплеями, благодаря чему они могут играть роль второго экрана для ПК. Для этого можно использовать приложение Duet Display, разработанное бывшими инженерами Apple специально для упрощения использования iOS-устройств с ПК. Обратите внимание, что вам нужно будет не только установить приложение из App Store, но также загрузить программу для настольного компьютера с сайта Duet Display.

AirServer — передача изображения с iPhone или iPad на Windows

Для беспроводного подключения устройств под управлением iOS и Windows 10 используйте AirServer. Приложение позволяет отражать дисплей iOS-устройства через Airplay, Chromecast и Miracast. Как показывает практика, AirPlay работает лучше, чем Miracast.

Приложение AirServer доступно для Windows 10 и Xbox One. Однако имейте в виду, что версии для Xbox One и Windows 10 продаются отдельно, и если вы хотите использовать обе, то и платить вам придется за обе.

Microsoft Authenticator — защита аккаунта Microsoft

Если вы часто авторизуетесь в своей учетной записи Microsoft и хотите улучшить ее защиту, используйте Microsoft Authenticator. Для того чтобы использовать приложение, вам нужно настроить двухфакторную аутентификацию для входа в аккаунт Microsoft, после чего на ваше iOS-устройство придет уведомление для завершения будущих авторизаций.

Microsoft Authenticator поддерживает Touch ID, Face ID и PIN-коды, так что вы можете сами выбрать удобный для вас метод аутентификации. Приложение является бесплатным и доступно для целого ряда платформ, в том числе для iOS.

Continue on PC — начинаете работать на iOS, продолжаете на Windows

Смартфоны и планшеты отлично подходят для интернет-браузинга. Тем не менее, если вы начали поиски в интернете на iOS-устройстве, а затем захотели продолжить их на ПК, используйте Continue on PC. Приложение позволяет передавать нужную веб-страницу на стационарный компьютер, где она может открываться автоматически или ждать, пока вы сами ее не откроете.

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Set up iCloud on your Windows PC

Learn how to sign in to iCloud and choose the services that you want to use.

For the best iCloud experience, make sure that your device meets the minimum system requirements.

Download iCloud for Windows

iCloud for Windows lets you access your files, photos, contacts, calendars, and more on your Apple devices and your Windows PC.

Want to access iCloud’s latest features? See the recommended system requirements. If you’re not sure which Windows system you use, find out. iCloud requires an Internet connection. iCloud might not be available in all areas and features vary. If you use a Managed Apple ID, iCloud for Windows isn’t supported.

Sign in to iCloud

After you download iCloud for Windows, sign in using the Apple ID that you use on your Apple devices.

Choose the iCloud services that you want to use

After you sign in to iCloud, select the services that you want to use and click Apply.

For example, if you turn on iCloud Photos and iCloud Drive, iCloud for Windows creates new folders for those files in File Explorer. Now, the files that you add to the iCloud folders automatically appear on your Apple devices.

If you have photos on your PC that you want to see on your iPhone or iPad, upload photos from your PC to iCloud.

Learn more

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Set up and use iCloud for Windows

With iCloud for Windows, the photos, documents, and bookmarks on your PC are updated automatically on your Apple devices.

Before you begin

Make sure that you set up iCloud on your iPhone, iPad, or iPod touch or Mac and that you’re signed in with your Apple ID. Then follow the steps below to download and set up iCloud for Windows.

Want to access iCloud’s latest features? See the recommended system requirements. iCloud requires an Internet connection. iCloud might not be available in all areas and features vary. If you use a Managed Apple ID, iCloud for Windows isn’t supported.

Set up iCloud for Windows

1. Download iCloud for Windows on your PC.
   • Windows 10 or later: Go to the Microsoft Store to download iCloud for Windows.
   • Earlier versions of Windows*: Download iCloud for Windows from apple.com.
   • If it doesn’t install automatically, go to File Explorer and open iCloud Setup.
2. Restart your computer.
3. Make sure iCloud for Windows is open. If it doesn’t open automatically, go to Start, open Apps or Programs, and open iCloud for Windows.
4. Enter your Apple ID to sign in to iCloud.
5. Choose the features and content that you want to keep up to date across your devices.
   
6. Click Apply.

Download and share your photos

When you turn on Photos, iCloud for Windows creates a Photos folder in File Explorer called iCloud Photos. iCloud Photos uploads new photos and videos that you add to the iCloud Photos folder on your PC so you can see them in the Photos app on your iPhone, iPad, iPod touch, and Mac, and on iCloud.com. New photos and videos you take automatically download from iCloud Photos.

Share your photos

You can also share your photos. Shared Albums lets you view, share, and comment on the photos and videos you share with other people. And if you use the latest version of iCloud for Windows, you can pin photos to keep them local to your device. When you unpin them, they upload to iCloud instead.

See your files and folders with iCloud Drive

When you turn on iCloud Drive, iCloud for Windows creates an iCloud Drive folder in File Explorer. You can find documents that you’ve stored in iCloud in this folder. When you create a file on your PC and save it to the iCloud Drive folder, it also appears on your other devices.

If you want to work on files with friends or colleagues, you can share individual files or create a shared folder to share a group of files. You can also pin files and folders so you can use them offline, and easily check the status of a download or shared file.

In iCloud for Windows 12 or later, you can find and recover files deleted from iCloud Drive in the past 30 days in Recently Deleted in iOS, iPadOS, or iCloud.com, in Trash in macOS, and in Recycle Bin in Windows. If you use Delete or Delete All in Recently Deleted or empty the Trash in macOS, files aren’t recoverable. If you don’t see the files you wish to restore, you can recover files deleted within the last 30 days at iCloud.com.

You can also access your iCloud Drive files and folders at iCloud.com.

If you receive an error when you try to move a file from iCloud for Windows, you might need to download the file to your Windows PC. After you download the file, try moving it again.

Keep your apps up to date

When you use iCloud on all of your devices, you can keep your Mail, Contacts, and Calendars updated no matter which device you’re using. Learn how to use Mail, Contacts, and Calendars with iCloud on all of your devices.

If you sign in to iCloud using a third-party Mail app outside of iCloud for Windows, learn how to create an app-specific password to keep information up to date on your devices.

Save your passwords across devices

If you use two-factor authentication with your Apple ID and own a device running iOS 14 or later, you can save important web passwords and keep them up to date in Safari on your iPhone, iPad, or iPod touch and in Google Chrome or Microsoft Edge on your PC. Just download the iCloud Passwords extension for your web browser, and then use the iCloud Passwords app to create, access, and manage your passwords.

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