Apple india private limited

Contacting Apple

Sales and
Product Inquiries

Apple Online Store

Apple.com is a convenient place to purchase Apple products and accessories from Apple. You can buy online or call 000800 040 1966 .

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at 000800 040 1966 .

How to Buy for Education

If you are a student or teacher, visit the Apple Store for Education or call 000800 040 1966 .

Find Apple Authorised Resellers

Use our Reseller Locator to find an Apple Authorised Reseller in India.

Apple Authorised Resellers offer industry expertise, multi-platform services and Mac-based solutions for a wide variety of organisations.

Product and Services Support

Contact Apple Support

Need service or support? Start your request online and we’ll find you a solution.

More Ways to Get Help:

Most Apple products are eligible for 90 days of complimentary technical support. Online technical support for Apple products is available beyond the initial 90 days.

Browse Online Support

Visit the Apple Support site for quick answers, manuals and in-depth technical articles.

Visit Apple Support Communities to get help and tips from fellow Apple customers.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local police station to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch or Mac.

Legal

For legal questions, please go to apple.com/legal/contact and select from the drop-down menu provided. To report suspected counterfeit or knockoff products, or other forms of suspected infringement of Apple intellectual property, select Counterfeits & Knockoffs from the drop-down menu.

Report a Grievance in India

Apple customers in India can raise complaints in relation to App Store matters at Apple.co/IndiaGrievanceIntermediaries

For complaints in relation to Apple TV app, Apple TV+ and iTunes matters, please go to Apple.co/IndiaGrievanceDigitalContent

We will acknowledge the receipt of your complaint and, if appropriate, provide you with a reference number to track your complaint. The above Grievance process is in relation to the “Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021”.

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Save on a new Mac or iPad with Apple education pricing.

Available to current and newly accepted university students, parents buying for them, and teachers and staff at all levels. footnote * Start by verifying your eligibility. footnote **

Or verify through Apple.

An Apple Specialist will verify your eligibility using your university ID or acceptance offer.

Call us

000800 040 1966

Chat online

Shop the Education Store for savings.

Shop for a new Mac or iPad, compare models and purchase your selections with Apple education pricing. footnote * Don’t forget to look for education pricing on selected accessories and AppleCare+ for Mac.

MacBook Air

33.74 cm (13.3-in.) display, Apple M1 chip with 8‑core CPU

MacBook Pro

From 33.74 cm (13.3-in.) display with Apple M1 chip

25.91 cm (10.2-in.) Retina display

iPad Pro

27.96 cm (11-in.) or 32.77 cm (12.9-in.) Liquid Retina display

Accessories

Explore keyboards, cases, covers, Apple Pencil and more.

Free Delivery

Buy online and get free no‑contact delivery.

Online Personal Session

From basics to pro tips, get more out of your new device.

AppleCare+

Get additional service and support. Save with education pricing on AppleCare+ for Mac.

Explore more with your new Mac or iPad.

Get an Apple Music Student subscription. footnote 1

Students can join Apple Music at a discounted monthly rate. The Apple Music Student Plan now includes free access to Apple TV+. footnote 2

* Quantity limits apply. Visit the Apple Store for Education for full details.

** To verify your student or staff status, you will be redirected to the third-party website UNiDAYS and will be subject to their privacy policy (opens in new window) . By registering and using their website, the data you provide will be owned, controlled and processed solely by UNiDAYS and not by Apple. If you do not wish to provide your data to UNiDAYS, please use the alternative options above to verify your status.

1. Requires initial sign-up and enrolment verification by UNiDAYS.

2. Limited-time offer; offer may end at any time. Free Apple TV+ access for students ends when you no longer qualify or do not renew your Apple Music Student subscription. Offer is valid for verified students only and does not extend to a Family Sharing group.

‡ Listed pricing is Maximum Retail Price (inclusive of all taxes).

†† We use your location to show you delivery options faster. We found your location using your IP address or because you entered it during a previous visit to Apple.

1. Save on a new Mac or iPad with Apple education pricing.

More ways to shop: Find a retailer near you. Or call 000800 040 1966 .

Copyright © 2021 Apple Inc. All rights reserved.

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Store.

Listed pricing is Maximum Retail Price (inclusive of all taxes).

* Offer is available to new subscribers who connect an eligible device to an Apple device running iOS 15 or iPadOS 15 or later, for a limited time only. Offer valid for three months after eligible device pairing. Plan automatically renews at your region’s price per month until cancelled. No purchase necessary for current owners of eligible devices. Service availability varies by region. Restrictions and other terms apply.

1. Trade-in values will vary based on the condition, year and configuration of your trade-in device and is computed on Maximum Retail Price. You must be at least 18 years old to be eligible to trade in for credit. Not all devices are eligible for credit. More details are available from Apple’s trade-in partner for trade-in and recycling of eligible devices. Restrictions and limitations may apply. Credit applied towards your new iPhone will be based on the received device matching the description you provided when your estimate was made and upon validation by the courier. Apple reserves the right to refuse or limit the quantity of any device for any reason.

2. Special pricing available to qualified customers. To learn more about how to start qualifying for special pricing, talk to an Apple Specialist in a store or give us a call on 000800 040 1966.

§ No Cost EMI available for purchases made using qualifying credit cards on 12 month tenure only. Offer available on qualifying purchases made after 1:30 PM IST on December 6, 2021 and before 11:59 PM IST on January 19, 2022. Minimum order spend applies as per your credit card’s issuing bank threshold. Offer cannot be combined with Apple Store for Education or Corporate Employee Purchase Plan pricing. Credit card eligibility is subject to terms and conditions between you and your credit card issuing bank. Offer may be revised or withdrawn at any time without any prior notice. Offer valid for limited period. Terms & Conditions apply.

Representative example: Based on purchase of ₹73766. Total amount payable ₹79900 paid over 12 months as 12 monthly payments of ₹6658 at an interest rate of 15% p.a. Total interest paid to bank: ₹6134.

‡ Listed pricing is Maximum Retail Price (inclusive of all taxes).

†† We use your location to show you delivery options faster. We found your location using your IP address or because you entered it during a previous visit to Apple.

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Shipping & Delivery

In response to COVID-19, our delivery partners are offering contactless delivery. Drivers may issue a one time password to the mobile phone number provided at time of purchase to satisfy the signature requirement. And, as always, delivery will be fast and free.

Delivery to certain PIN codes is currently unavailable due to local COVID-19 restrictions.

Delivery options

Delivery is free on all orders placed on apple.com.

Express Delivery

Express delivery is available on in-stock items. Items will automatically ship as they become available. Some items may ship separately to ensure you receive them as quickly as possible. A signature may be required for delivery. For prepaid orders, the courier will issue a One Time Password to the phone number provided at time of checkout. Orders can’t be shipped to P.O. boxes.

You can track the status of your order here.

Scheduled Delivery Options

Available for certain PIN codes; you can choose a scheduled delivery method for each item on your order

• Express Delivery (Free)
  1 — 2 days after shipping
• Pre-10.30 am Delivery
  1 — 2 days after shipping, before 10.30 am
• Pre-12 pm Delivery
  1 — 2 days after shipping, delivered before 12 pm

We keep you informed

Shortly after you place your order, you’ll receive an e-mail to confirm that it is being processed. Once your order ships, you’ll receive an email and text message containing your order details, courier and tracking information. If ordering as a gift, you may wish to provide your own email address and not the address of the recipient.

Make sure that the email address and telephone number on your order is correct. If you do not receive the emails, check your spam folder.

You can track the status of your order here.

Text Notifications

Once your order ships, we’ll send you a text message that includes your order number and a link to tracking information. You will also receive text messages on the day of delivery, and after your item has been delivered, depending upon your shipping method and courier. You may receive between 1-4 text messages per item on your order. Texts are sent between 6:00 am and 10:00 pm.

Changing text message preferences

You can edit your mobile phone number at any time by logging into your account and editing the Shipment Notification preferences for your order.

Delivery date information

The items on your order will be shipped as soon as they become available.

• For example, items that show “Shipped: Within 24 hrs” are estimated to be shipped within 24 hours.
• Personalising items in your order takes additional time to prepare and will increase the time it takes for them to be shipped and delivered.

You can find your delivery estimate on your Order Confirmation email and online by clicking Account at the top of the page and selecting Track a Delivery.

All delivery estimates are business days unless otherwise stated.

Changes to your order

Once your order has been prepared for shipping or has shipped, we may be unable to change the delivery address. If you have any questions, please contact Apple Store Customer Service.

If you have yet to receive your shipment notification email you may be able to update your details online via our Order Status website. If you are unable to modify your delivery details here, please contact Apple Store Customer Service.

Tracking your order

You can track the status of your order online 24 hours a day, 7 days a week by clicking Account at the top of the page and select Track an Order, or click here. You can also view the current status of your order, view the items you ordered, and see estimated delivery times.

Depending on the status of your order, you can:

• Change your email address
• Change your delivery address
• Cancel your order or an item from your order
• Print a billing document
• Initiate the replacement of an order or an item from your order.

Delivery Information

For prepaid orders, the courier will issue a One-Time Password to the phone number provided at time of checkout, as well as requiring a signature upon delivery. The courier will ask for this OTP code when delivering the order. They will be unable to complete delivery without this code.

If your order is being delivered to someone else, you may want Apple to let them know it’s on its way. During checkout, simply enter the recipient’s email address in the «Email Address (optional)» field within the ship-to section. The email they receive will only display product, delivery and tracking information. They will also receive delivery updates.

If you have selected Payment on Delivery as your preferred method of payment, on the day of delivery, the courier will contact the recipient to schedule the delivery time. Make sure the recipient is able to answer the phone number that was specified when placing the order, as well as receive the One-Time Password.

If your order is being delivered to a business address, our courier will deliver to a mailroom or delivery point. If you provide a home address which has a reception or concierge service, our courier will deliver to the concierge. In both cases, for prepaid orders the courier will issue a One-Time Password to the phone number provided at time of checkout, as well as requiring a signature upon delivery.

If the courier cannot complete the delivery or the recipient cannot accept the order three times in a row, the goods will be returned to Apple and refunded to the original method of payment.

Problems with your order

Missed deliveries

Courier Delivery: If you are not at home when the courier attempts to deliver your order, the courier will leave a card. You can contact the courier directly for a new delivery appointment during working hours at a suitable date and even change your delivery address. If your order has passed the scheduled delivery date in your shipment notification email, please contact Apple Store Customer Service.

Damaged or defective orders

If you have received your order and find that it is damaged, please call Apple Store Customer Service.

In case of any damage to your delivery, Apple will be in direct contact with the courier to resolve the issue as quickly as possible. We will make every effort to contact you and keep you informed of the progress of our investigation and, where appropriate, deliver a replacement.

If you’re having trouble with your new Apple product or believe it is defective, please call AppleCare immediately.

Missing Invoices

Within 2-3 days of your order being delivered, you should receive an official Apple invoice by e-mail. If you do not receive this invoice or if you require an additional copy for your records, you may contact Apple Store Customer Service or print your receipt on our Order Status website.

Cancellations

Cancellations

If your order has not yet been shipped, you can cancel your order on our online Order Status website. A refund will be issued to the original payment method.

‡ Listed pricing is Maximum Retail Price (inclusive of all taxes).

†† We use your location to show you delivery options faster. We found your location using your IP address or because you entered it during a previous visit to Apple.

More ways to shop: Find a retailer near you. Or call 000800 040 1966 .

Copyright © 2021 Apple Inc. All rights reserved.

SALES TERMS AND CONDITIONS (“TERMS”)

Thanks for shopping at the Apple Online Store. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products on the Apple Online Store at https://www.apple.com/in, or on the phone with the Apple Contact Centre. The Apple Online Store is operated by Apple India Private Limited which is a company incorporated in India with its registered office at 19th Floor, Concorde Tower C, UB City No. 24, Vittal Mallya Road, Bangalore, Karnataka, 560001, India.

To make it visually easier on both of us, we’ll refer to the Apple Online Store and the Apple Contact Centre as the “Apple Store” and to Apple India Private Limited as “Apple”, “we” or “us”. You may contact Apple by mail at the registered address above, or by phone on 000800 040 1966 from Mon-Sun 09:00 – 21:00.

As with any shopping experience, there are terms and conditions that apply to transactions at the Apple Store. If you purchase a product via the Apple Store, these Terms apply to the sales contract between you and Apple, along with the Privacy Policy and Terms of Use. You need to be at least 18 years old to place orders on the Apple Store.

Wireless Services

Some Apple products utilise wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider.

Pricing and Price Reductions/Corrections

Apple reserves the right to change prices for products displayed on the Apple Store at any time and to correct pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by Apple. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. Additional information about pricing and taxes is available in the Payment & Pricing section of the Help page located at https://www.apple.com/in/shop/help/payments.

In addition to your right to cancel your order, return a product or cancel a service contract for any reason as explained above, should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Store by freephone on 000800 040 1966 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit, you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events.

Order, Order Acknowledgement and Order Acceptance

To place an order for products or services at the Apple Store, you can visit the store website at https://www.apple.com/in, and then simply add the products you wish to your shopping bag, check out (using your chosen payment method) with your Apple ID or as a guest customer, and have your items shipped to you or to a person designated by you. Alternatively, you can call the Apple Store on 000800 040 1966 Mon-Sun 09:00 – 21:00 and an Apple Specialist will assist you through the order process. Once you have placed your order, we will provide you with a web order number.

Within a few minutes after we receive your order, we’ll email & SMS you an order confirmation. Once we have processed your order and prepared it for shipping, we will send you an email & SMS stating that we have accepted your order, which will include the shipment details (the “Shipment Notification Email”). In most cases, this will be within twenty-four hours for items that are in stock. Once we have sent and you have received the Shipment Notification Email, Apple will have formed a contract with you (we will include the key terms of the contract in this acceptance email). All that remains at that point is for us to deliver the product(s) to you, which we will do straightaway so you can begin enjoying the amazing item(s) you purchased at the Apple Store.

Shipping & Delivery

The Apple Store offers standard and express delivery options. The standard delivery is free of charge for any order exceeding a certain amount. For orders below this amount or for express delivery, shipping fees will apply. Please visit https://www.apple.com/in/shop/help/shipping_delivery for the current shipping rates and fees. Each item in your order will ship as it becomes available. Orders will not be accepted and products will not be delivered to any address outside of the covered delivery PIN codes in India. Please check your delivery PIN code is covered before ordering.

Please review the Shipping & Delivery section of the Help page located at https://www.apple.com/in/shop/help/shipping_delivery to learn more about how and when you will receive the products you purchased from the Apple Store. Please note that the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery.

As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss or damage to the product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s).

Apple One-Year Limited Manufacturer Warranty

Apple provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple-branded product. The applicable warranty terms and conditions can be reviewed at https://www.apple.com/in/legal/warranty/ and are also contained in your Apple hardware box.

Consumer Rights

Apple’s one-year manufacturing warranty is granted separately from and in addition to the consumer protection rights applicable under Indian Consumer Law.

Returns and Exchanges

Products purchased at Apple Store in India cannot be refunded or exchanged.

If you believe that your new Apple product is defective please contact Apple Store Customer Service to discuss your options.

Apple Store Customer Service

If you experience any problem with your order or want to check the status of your order, please check https://www.apple.com/in/shop/account/home or contact the Apple Store Customer Store on 000800 040 1966 Mon-Sun 09:00 – 21:00.

Export

This contract is subject to applicable export control laws. You may not export any product purchased from the Apple Store to another country if prohibited by export control laws. If you do plan to export an Apple product to another country, you must obtain any legally required export licences (or other government approvals) prior to doing so.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Apple reserves the right to change quantities available for purchase at any time, even after you place an order, provided Apple has not yet accepted your order.

Payment Options

The Apple Store offers various payment methods. Further information on payment can be found in the Payment & Pricing section of the Help page located at https://www.apple.com/in/shop/help/payments.

If you are paying by credit card, when you submit your order, we may block up to the total amount of the order on your credit card. If we do not receive authorisation from your credit card issuer, we will inform you so that you can provide us with another payment method. Your credit card will be charged once we accept your order.

We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.

All information provided by you will be treated securely and strictly in accordance with the applicable data protection laws.

Legal Metrology Product Declaration

Compliance with the mandatory declaration with respect to pre-packaged Apple product/s as per Legal Metrology (Packaged Commodities) Rules 2011, such as Name & Address of the Manufacturer, Name & Address of the importer, Common Generic Name, Net Content, Country of Origin, Customer Support Address, E-mail & Telephone. Download Legal Metrology Product Declaration.

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