Apple iphone and support

Get your iPhone, iPad, or iPod touch ready for service

To protect your information and save time, follow these steps before you get service for your device.

Before you bring in your device

Follow these steps before you take your device to an Apple Store, Apple Authorized Service Provider, or carrier. If your device won’t turn on or respond, finish as many steps as possible:

  1. Back up your iOS device.
  2. Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone.*
  3. If your iPhone needs battery service, have the battery percentage at 30% or less when you bring it in, if possible.

If you haven’t already, call to check whether you need an appointment before you go to a service location. For example, schedule a Genius Bar reservation before you go to an Apple Store. When you go, remember to bring these items:

  • Your sales receipt (if possible), in case your service requires proof of purchase
  • Your device and any accessories that you need help with
  • A form of personal identification, such as a driver’s license, passport, or other government-issued ID

* If you’re unable to turn off Find My iPhone, Apple might not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot.

Before you send your device

Follow these steps before you send your device in for repair or replacement. If it won’t turn on or respond, finish as many steps as possible:

  1. Back up your iOS device. To protect your data, erase your iOS device.
  2. Remove your iOS device from your Apple ID device list.
  3. Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place. If your iOS device doesn’t use a SIM card, contact your wireless service provider to suspend service if necessary.

Now your device is ready to send. If you arranged a repair request, you should have received instructions for mailing your device. If you didn’t get instructions, contact Apple Support.

If you haven’t set up a repair request, choose from these options:

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Бесплатная поддержка

Что подразумевает бесплатная поддержка?

Бесплатная поддержка оборудования подразумевает поддержку по телефону по основным вопросам настройки, установки, сборки и подключения. Дополнительную информацию см. в справочных материалах, входящих в комплект поставки продукта Apple.

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Бесплатная поддержка программного обеспечения подразумевает поддержку по телефону по вопросам установки, запуска или переустановки (без восстановления данных) при условии, что оборудование соответствует минимальным системным требованиям для рассматриваемых программ. Дополнительную информацию см. в справочных материалах, входящих в комплект поставки продукта Apple.

Права, предоставляемые ограниченной годовой гарантией Apple и программой поддержки AppleCare Plan, дополняют положения закона о защите прав потребителей. Чтобы узнать подробности, нажмите здесь.

В каком объеме предоставляется бесплатная поддержка?

Для большинства программных и аппаратных продуктов Apple предоставляется неограниченная бесплатная поддержка при обращении в течение 90 дней с момента приобретения устройства или в течение большего срока, если это предусмотрено применимым законодательством. Покупатели устройств из коллекции Apple Watch Edition получают право на бесплатную поддержку в течение 2 лет. Дополнительную информацию см. в справочных материалах, входящих в комплект поставки продукта Apple.

Ваш оператор беспроводной связи имеет партнерские отношения с Apple и обеспечивает техническую поддержку iPhone. Чтобы получить дополнительные сведения, обратитесь к оператору беспроводной связи, у которого было приобретено устройство iPhone.

Права, предоставляемые ограниченной годовой гарантией Apple и программой поддержки AppleCare Plan, дополняют положения закона о защите прав потребителей. Чтобы узнать подробности, нажмите здесь.

Как компания Apple определяет понятие «обращение в службу поддержки»?

Компания Apple определяет понятие «обращение в службу поддержки» как конкретную отдельную проблему, решаемую путем выявления одной ее первопричины. Компания Apple по собственному усмотрению определяет, что считать обращением в службу поддержки. Обращение в службу поддержки считается решенным, если клиенту предоставлена следующая информация:

  • сведения, помогающие решить проблему;
  • описание способа получения программного решения, которое поможет решить проблему;
  • уведомление о том, что проблема вызвана известной нерешенной проблемой или связана с несовместимостью с поддерживаемым продуктом;
  • информация, характеризующая проблему как решенную путем обновления поддерживаемого продукта до более поздней версии;
  • уведомление о том, что проблема отнесена к разряду проблем с аппаратным обеспечением;
  • информация о том, что проблема выявлена на уровне продукта стороннего производителя, не предусматривающего поддержку Apple.

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iPhone Repair and Service

Where can I get Apple-certified iPhone repairs?

You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.

Hardware service may no longer be available for older iPhones. Contact your local provider to inquire about available service options.

Choose «Get service» to identify your issue and speak with a support advisor or find a repair location.

How long will my iPhone repair take?

The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you’ll be notified when it’s ready for pickup.

How much do iPhone repairs cost?

After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by the Apple warranty, an AppleCare plan, or consumer law.

What if I have AppleCare+ for iPhone?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.

If you don’t have AppleCare+, you’ll pay the out-of-warranty fee for that type of repair.

Screen-only or back-glass only* damage Any other damage
AppleCare+ service fee $ 29 $ 99
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* Back-glass only repairs are available for iPhone 12 and iPhone 13 models only. Terms and conditions apply.

Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.

Genuine parts

Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.

Other iPhone repairs

Do you need a repair for other issues like the Home button or liquid damage?

  • If your iPhone issue is covered by the Apple warranty, AppleCare+, or consumer law, there’s no charge. This does not include accidental damage, which requires a fee.
  • If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee.
  • If your iPhone was damaged and you don’t have AppleCare+, your repair fee will vary, depending on the repair. The out-of-warranty prices on this page are for repairs made by Apple. Apple Authorized Service Providers may set their own fees.

Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.

Screen repair

You can repair a cracked iPhone screen at an Apple Store, an Apple Authorized Service Provider, or by sending it to an Apple Repair Center. If you have an AppleCare+ plan, you can use it to cover screen repair.

All of these locations use genuine Apple parts to ensure that your screen works like new after it’s repaired. Some locations offer same-day service.

Battery replacement

If your battery has an issue that’s covered by the Apple Limited Warranty, AppleCare+, or consumer law, we’ll service your iPhone at no additional cost.

Our warranty doesn’t cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee. If you have AppleCare+, it covers your iPhone for no additional charge if your product’s battery holds less than 80 percent of its original capacity. We might need to test your product to find the cause of your battery issue.

iPhone 13 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 13 Other damage (out of warranty)
iPhone 13 Pro Max $ 599
iPhone 13 Pro $ 549
iPhone 13 $ 449
iPhone 13 mini $ 399

iPhone 12 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 12 Other damage (out of warranty)
iPhone 12 Pro Max $ 599
iPhone 12 Pro $ 549
iPhone 12 $ 449
iPhone 12 mini $ 399

iPhone 11 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 11 Other damage (out of warranty)
iPhone 11 Pro Max $ 599
iPhone 11 Pro $ 549
iPhone 11 $ 399

iPhone X repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone X Other damage (out of warranty)
iPhone XS Max $ 599
iPhone XS $ 549
iPhone X $ 549
iPhone XR $ 399

iPhone 8 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 8 Other damage (out of warranty)
iPhone 8 Plus $ 399
iPhone 8 $ 349
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iPhone 7 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 7 Other damage (out of warranty)
iPhone 7 Plus $ 349
iPhone 7 $ 319

iPhone 6 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 6 Other damage (out of warranty)
iPhone 6s Plus $ 329
iPhone 6s $ 299
iPhone 6 Plus $ 329
iPhone 6 $ 299

iPhone SE repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

Other damage (out of warranty) iPhone SE (2nd generation) $ 269 iPhone SE $ 269

iPhone 5 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 4 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

All fees are in US dollars and are subject to tax. A $ 6.95 shipping fee will be added if we need to ship your iPhone. If the issue with your iPhone was caused by certain damage (such as severe damage not covered by the Apple warranty or AppleCare+), you might have to pay the full replacement value.

Theft and loss

If your iPhone was lost or stolen and you have AppleCare+ with Theft and Loss, you can file a claim to replace your missing iPhone.

iPhone model AppleCare+ Theft and Loss deductible AppleCare+ Theft and Loss deductible
(for plans purchased before September 15, 2020)
iPhone 8, 7, 6s, SE $ 149 $ 199
iPhone Plus models $ 149 $ 229
iPhone 11, iPhone XR $ 149 $ 229
iPhone 11 Pro, iPhone 11 Pro Max $ 149 $ 269
iPhone X, iPhone XS, iPhone XS Max $ 149 $ 269

Apple accessories

The Apple-branded accessories that come in the box with your product, including the power adapter, are covered by our warranty, your AppleCare+ plan, and consumer law. For details, contact your carrier, Apple, or an Apple Authorized Service Provider.

Get ready for your repair

Before you get service for your iPhone, you’ll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.

Express Replacement Service

Express Replacement Service is a benefit of your AppleCare+ plan.

Your product warranty

The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there’s an error in our records. If our warranty, your AppleCare plan, or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.

Consumer law

Your country or region might have consumer-protection laws for some repair issues.

Our guarantee after service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

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