Apple legal statutory warranty

Apple Legal

Find legal information and resources
for Apple products and services.

Hardware Warranties

Before you purchase a new or refurbished hardware product from Apple, you may review the terms and conditions of Apple’s limited warranty including limitations and exclusions.

Consumer law rights

Apple’s limited warranty is in addition to your existing consumer law rights.

Software License Agreements

Before acquiring Apple software or hardware products, you may review the terms and conditions of Apple’s end user software license agreements.

Developer software licensing information is available at Apple’s Developer website.

Ethics and Compliance

Apple conducts business ethically, honestly, and in full compliance with the law.

Sales & Support

Details about the policies, terms, and conditions for the purchase, support, and servicing of your Apple products.

Internet Services

Policies and terms that govern Apple online services, including Apple Media Services, iCloud, and our Privacy Policy.

Privacy Policy

Apple is committed to your privacy. Read our customer Privacy Policy for a clear explanation of how we collect, use, disclose, transfer, and store your information. Learn how to review any information that may be associated with you.

Intellectual Property

Apple’s innovation is embodied in its Intellectual Property, including Patents, Trademarks, and Copyrights. Learn about our policies.

More Resources

Information on a variety of additional legal topics, and contact details for any additional questions.

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Продукты Apple и закон РФ «О защите прав потребителей»

Потребители имеют право на бесплатный ремонт или замену, скидку или возврат средств продавцом, если они получили товар, имеющий дефект или не соответствующий условиям договора купли-продажи. Это право действует в течение двух лет с момента передачи товара.

При покупке аппаратного продукта Apple вы также получаете ограниченную гарантию Apple. Кроме того, вы можете получить дополнительные преимущества, купив дополнительное соглашение расширенной поддержки AppleCare+ 1 .

Если продукт окажется дефектным или не будет соответствовать условиям договора купли-продажи, вы можете подать претензию по закону РФ «О защите прав потребителей», по ограниченной гарантии Apple или дополнительному соглашению AppleCare+ (в зависимости от того, что применимо в конкретном случае).

На продукты сторонних производителей, приобретенные у компании Apple, также распространяется действие закона РФ «О защите прав потребителей», но они не покрываются ограниченной гарантией Apple и соглашением AppleCare+.

Краткий обзор положений закона РФ «О защите прав потребителей», ограниченной гарантии Apple и соглашения AppleCare+

Закон РФ «О защите прав потребителей»

Ограниченная гарантия Apple

AppleCare Protection Plan или AppleCare+

Срок подачи претензии

2 года с момента передачи товара

2 года с даты приобретения для Apple Watch Edition

1 год с даты приобретения для всех остальных продуктов

До 3 лет с даты приобретения AppleCare+ для компьютера Mac, дисплея Apple, Apple TV или Apple Watch Edition

До 2 лет с даты приобретения AppleCare+ для iPad, iPhone, iPod, Apple Watch, наушников Apple или Beats

Стоимость права на сервисное обслуживание

Доступно за дополнительную плату

Порядок подачи претензии

Обращение по телефону или лично к продавцу 3 , производителю или импортеру

Обращение по телефону в службу поддержки Apple 2 или посещение авторизованного сервисного центра компании Apple

Обращение по телефону в службу поддержки Apple 2 или посещение авторизованного сервисного центра компании Apple

Включена возможность ремонта или замены

За подробными сведениями обращайтесь к продавцу, производителю или импортеру.

Обслуживание с самостоятельной доставкой 4

Обслуживание с самостоятельной доставкой для всех устройств, программа экспресс-замены для Apple TV, Apple Watch, iPad и iPhone (кроме случаев, когда поврежден только экран) или обслуживание на месте для компьютеров Mac и дисплеев Apple

Ремонт или замена за пределами страны, где приобретен товар

За подробными сведениями обращайтесь к продавцу, производителю или импортеру.

Техническая поддержка 6

2 года с даты приобретения для Apple Watch Edition 90 дней с даты приобретения для других продуктов Apple

До 3 лет с даты

приобретения AppleCare+ для компьютера Mac, дисплея Apple, Apple TV или Apple Watch Edition До 2 лет с даты приобретения AppleCare+ для iPad, iPhone, iPod, Apple Watch, наушников Apple или Beats

Приведенная выше информация представляет собой краткий обзор полных положений и условий применимой ограниченной гарантии Apple, плана AppleCare Protection Plan или AppleCare+. Полный текст соответствующих положений и условий приводится по адресу apple.com/ru/legal/warranty/ и apple.com/ru/legal/sales-support/.

Эта страница подготовлена компанией Apple, и ее содержимое не проходило утверждение какой-либо третьей стороной.

• AppleCare+ — это дополнительная защита устройства, которая покрывает риск случайного повреждения аппаратных продуктов Apple, выработки ресурса аккумулятора и действует в случае необходимости предоставления технической помощи.
• Служба поддержки Apple: 8 800 555 6734. Бесплатный номер для звонков со стационарных телефонов. Некоторые мобильные операторы не обеспечивают доступ к этому номеру или взимают плату.
• Потребители, которые приобрели товары Apple или сторонних производителей в магазине Apple Online Store, могут подать претензию компании Apple. Контактные данные Apple приводятся здесь.
• Доступность каждой услуги зависит от страны, в которой она запрошена, и от местонахождения авторизованного сервисного центра компании Apple. Apple может также попросить клиента самостоятельно заменить компоненты полностью готовыми к установке запасными частями.
• Apple может ограничить возможность обслуживания iPad и iPhone в Российской Федерации.
• Техническая поддержка включает помощь в установке, сборке, базовой настройке и решении проблем, связанных с программным обеспечением.

стр. 2, дом 4, переулок Романов, Москва, 125009, Российская Федерация

Краткое изложение закона РФ «О защите прав потребителей»

Ваши права по закону РФ «О защите прав потребителей» действуют параллельно с правами по ограниченной гарантии Apple и по дополнительному соглашению AppleCare Protection Plan или AppleCare+.

В дополнение к перечисленному выше на продукты Apple распространяется действие гарантии, дающей право на ремонт и предоставление запасных частей в течение разумного срока, а также действие ограниченной гарантии Apple, плана AppleCare Protection Plan и соглашения AppleCare+ (когда возможно).

По закону РФ «О защите прав потребителей», если товар имеет дефекты или не соответствует условиям договора купли-продажи, потребители могут выбрать: а) бесплатный ремонт, б) бесплатную замену, в) снижение цены или г) выход из договора путем возврата продукта в обмен на полное возмещение средств. Это право действует в течение двух лет с момента передачи товара. Потребитель может адресовать претензию продавцу или его авторизованному представителю либо производителю, хотя производитель не предоставляет возможность снижения цены. Когда продукт имеет неисправимый дефект, потребитель также может направить претензию на бесплатную замену или выход из договора путем возврата продукта в обмен на полное возмещение средств, адресованную импортеру товара в Россию.

Дополнительные сведения о законе РФ «О защите прав потребителей» см. по адресу rospotrebnadzor.ru.

Потребительские гарантии в отношении товаров

Потребительские гарантии в отношении услуг

Товар должен быть пригоден для целей, в которых обычно применяются подобные товары.

Мы обязуемся предоставлять услуги добросовестно и профессионально.

Товар должен быть пригоден для конкретных целей, заявленных производителем при продаже товара.

Услуги должны быть пригодны для конкретных целей.

Товар должен соответствовать своему описанию.

Услуги должны предоставляться в течение разумного срока.

Товар должен соответствовать требованиям, обычно предъявляемым к подобным товарам.

Товар должен соответствовать ожиданиям потребителя, основанным на публичных заявлениях, сделанных продавцом, производителем или его представителем.

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Hardware Warranties

If you have questions about warranties on new or refurbished Apple hardware, just select a product below.

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Warranty Information

Additional Legal Rights for Consumers

For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Apple’s Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.
For further information on rights provided by consumer law, please click here.

Non-Apple Branded and Non-Beats Branded Products / Third Party Products

Apple’s Limited Warranty does not apply to products that are not Apple-branded or Beats-branded, even if packaged or sold with Apple products. Non-Apple branded or Beats-branded products may have the benefit of a manufacturer’s warranty provided by the product manufacturer. Please see your product box and literature for details.

Discontinued Products

For information about service for discontinued products, please click here.

Warranty Obligor for Region or Country of Purchase

A worldwide list of companies obligated under Apple’s Limited Warranty. Learn more

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Apple One (1) Year Limited Warranty

For Apple Branded Product Only

IMPORTANT: BY USING YOUR iPHONE, iPAD, iPOD, APPLE TV or HOMEPOD PRODUCT YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE APPLE ONE (1) YEAR LIMITED WARRANTY (“WARRANTY”) AS SET OUT BELOW.

DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY. IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY, DO NOT USE THE PRODUCT AND RETURN IT WITHIN THE RETURN PERIOD STATED IN APPLE’S RETURN POLICY (FOUND AT www.apple.com/legal/sales_policies/) TO THE APPLE OWNED RETAIL STORE OR THE AUTHORIZED DISTRIBUTOR WHERE YOU PURCHASED IT FOR A REFUND.

HOW CONSUMER LAW RELATES TO THIS WARRANTY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, APPLE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. APPLE DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, APPLE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT APPLE’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

WHAT IS COVERED BY THIS WARRANTY?

Apple Inc. of One Apple Park Way, Cupertino, California, U.S.A. 95014 (“Apple”) warrants the Apple-branded iPhone, iPad, iPod, Apple TV or HomePod hardware product and the Apple-branded accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple’s published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser («Warranty Period»). Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.

WHAT IS NOT COVERED BY THIS WARRANTY?

This Warranty does not apply to any non-Apple branded hardware products or any software, even if packaged or sold with Apple hardware. Manufacturers, suppliers, or publishers, other than Apple, may provide their own warranties to you – please contact them for further information. Software distributed by Apple with or without the Apple brand (including, but not limited to system software) is not covered by this Warranty. Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Apple does not warrant that the operation of the Apple Product will be uninterrupted or error-free. Apple is not responsible for damage arising from failure to follow instructions relating to the Apple Product’s use.

This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or product that does not meet the Apple Product’s specifications (Apple Product specifications are available at www.apple.com under the technical specifications for each product and also available in stores); (d) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside Apple’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product; (i) if any serial number has been removed or defaced from the Apple Product; or (j) if Apple receives information from relevant public authorities or registries that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Apple Product, and you cannot prove in any way that you are the authorized user of the product (e.g., by presenting proof of purchase). To the extent permitted by local law, Apple may provide hardware identifier information from the Apple Product to such authorities or registries for security and fraud prevention purposes.

IMPORTANT RESTRICTION FOR iPHONE, iPAD, APPLE TV and HOMEPOD SERVICE.

Apple may restrict warranty service for iPhone, iPad, Apple TV and HomePod to the country where Apple or its Authorized Distributors originally sold the device.

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE APPLE PRODUCT STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES.

Before receiving warranty service, Apple or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Apple’s procedures for obtaining warranty service. Before submitting your Apple Product for warranty service you should maintain a separate backup copy of the contents of its storage media, remove all personal information that you want to protect and disable all security passwords.

DURING WARRANTY SERVICE THE CONTENTS OF THE STORAGE MEDIA WILL BE DELETED AND REFORMATTED. APPLE AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE APPLE PRODUCT SERVICED.

Following warranty service your Apple Product or a replacement device will be returned to you as your Apple Product was configured when originally purchased, subject to applicable updates. Apple may install system software updates as part of warranty service that will prevent the Apple Product from reverting to an earlier version of the system software. Third party applications installed on the Apple Product may not be compatible or work with the Apple Product as a result of the system software update. You will be responsible for reinstalling all other software programs, data and information. Recovery and reinstallation of other software programs, data and information are not covered under this Warranty.

Important: Do not open the Apple Product. Opening the Apple Product may cause damage that is not covered by this Warranty. Only Apple or an AASP should perform service on this Apple Product.

WHAT WILL APPLE DO IN THE EVENT THE WARRANTY IS BREACHED?

If during the Warranty Period you submit a claim to Apple or an AASP in accordance with this warranty, Apple will, at its option:

(i) repair the Apple Product using new or previously used Apple genuine parts that have been tested and passed Apple functional requirements,

(ii) replace the Apple Product with a replacement product of the same model (or with your consent a product that has the same or substantially similar features as the original product – e.g., a different model with the same features, or the same model in a different color) that is new or comprised of new and/or previously used Apple genuine parts and has been tested and passed Apple functional requirements, or

(iii) exchange the Apple Product for a refund of your purchase price.

Apple may request that you replace certain user-installable parts or Apple Products. A replacement part or Apple Product, including a user-installable part that has been installed in accordance with instructions provided by Apple, assumes the remaining term of the Warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When an Apple Product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Apple’s property.

HOW TO OBTAIN WARRANTY SERVICE?

Please access and review the online help resources described below before seeking warranty service. If the Apple Product is still not functioning properly after making use of these resources, please contact an Apple representative or, if applicable, an Apple owned retail store («Apple Retail») or AASP, using the information provided below. An Apple representative or AASP will help determine whether your Apple Product requires service and, if it does, will inform you how Apple will provide it. When contacting Apple via telephone, other charges may apply depending on your location.

Online information with details on obtaining warranty service is provided below.

WARRANTY SERVICE OPTIONS

Apple will provide warranty service through one or more of the following options:

(i) Carry-in service. You may return your Apple Product to an Apple Retail or AASP location offering carry-in service. Service will be performed at the location, or Apple Retail or an AASP may send your Apple Product to an Apple Repair Service (“ARS”) location to be serviced. Once you are notified that service is complete, you will retrieve the Apple Product from the Apple Retail or AASP location without delay unless Apple notifies you that the Apple Product will be sent directly to your location from the ARS location.

(ii) Mail-in service. If Apple determines that your Apple Product is eligible for mail-in service, Apple will send you prepaid waybills and if applicable, packaging material and instructions on how to properly pack and address your Apple product, so that you may ship your Apple Product to an ARS or AASP location. Instructions may be sent to you via email or in hard copy with the packaging material. Once service is complete, the ARS or AASP location will return the Apple Product to you. Apple will pay for shipping to and from your location if all instructions regarding the method of packaging and shipping the Apple Product are followed.

(iii) Do-it-yourself (DIY) parts service. DIY parts service allows you to service your own Apple Product. If DIY parts service is available in the circumstances, the following process will apply.

(a) Service where Apple requires return of the replaced Apple Product or part. Apple may require a credit card authorization as security for the retail price of the replacement Apple Product or part and applicable shipping costs. If you are unable to provide credit card authorization, DIY parts service may not be available to you and Apple will offer alternative arrangements for service. Apple will ship a replacement Apple Product or part to you with installation instructions, if applicable, and any requirements for the return of the replaced Apple Product or part. If you follow the instructions, Apple will cancel the credit card authorization, so you will not be charged for the Apple Product or part and shipping to and from your location. If you fail to return the replaced Apple Product or part as instructed or return a replaced Apple Product or part that is ineligible for service, Apple will charge your credit card for the authorized amount.

(b) Service where Apple does not require return of the replaced Apple Product or part. Apple will ship you free of charge a replacement Apple Product or part accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced Apple Product or part.

(c) Apple is not responsible for any labor costs you incur relating to DIY parts service. Should you require further assistance, contact Apple at the telephone number listed below.

Apple reserves the right to change the method by which Apple may provide warranty service to you, and your Apple Product’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. Apple may use Apple Products or replacement parts for service that are sourced from a country that is different from the country from which the Apple Product or original parts were sourced. You may be responsible for shipping and handling charges if the Apple Product cannot be serviced in the country it is in. If you seek service in a country that is not the original country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, Apple may repair or replace Apple Products and parts with comparable Apple Product and parts that comply with local standards.

LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, APPLE IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE APPLE PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED ON THE APPLE PRODUCT.

THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. APPLE DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY APPLE PRODUCT UNDER THIS WARRANTY OR REPLACE THE APPLE PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED IN THE APPLE PRODUCT.

SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

No Apple reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Warranty is governed by and construed under the laws of the country in which the Apple Product purchase took place. Apple or its successor in title is the warrantor under this Warranty.

More information of the following is available online:

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