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Apple mobile device support and apple

Содержание
  1. Если компьютер не распознает iPhone, iPad или iPod
  2. Дополнительные действия для компьютера Mac
  3. Перезапуск службы Apple Mobile Device (AMDS) в ОС Windows
  4. Перезапуск службы AMDS
  5. Дополнительная информация
  6. Question: Q: Cannot install Apple Mobile Device Support
  7. All replies
  8. Question: Q: Apple Mobile Device USB Driver Missing
  9. Helpful answers

Если компьютер не распознает iPhone, iPad или iPod

Узнайте, что делать, если при подключении iPhone, iPad или iPod к компьютеру с помощью USB-кабеля компьютер не распознает устройство.

Если компьютер не распознает подключенное устройство, может отобразиться неизвестная ошибка или ошибка с кодом 0xE. Выполните следующие действия, пробуя подключить устройство после каждого из них.

  1. Убедитесь, что устройство iOS или iPadOS включено, разблокировано и на нем отображается экран «Домой».
  2. Убедитесь, что на компьютере Mac или компьютере с Windows установлена последняя версия программного обеспечения. При использовании приложения iTunes убедитесь, что у вас установлена его последняя версия.
  3. Если появится вопрос «Доверять этому компьютеру?», разблокируйте устройство и нажмите «Доверять». Узнайте, что делать, если не удается разблокировать устройство из-за того, что вы забыли пароль.
  4. Отключите от компьютера все USB-аксессуары, кроме устройства. Попробуйте подключить устройство к другим портам USB. Затем попробуйте использовать другой USB-кабель Apple *.
  5. Перезапустите компьютер.
  6. Перезапустите устройство iPhone, iPad или iPod touch.
  7. Выполните дополнительные действия для компьютера Mac или компьютера с Windows.
  8. Попробуйте подключить устройство к другому компьютеру. Если на другом компьютере наблюдается та же проблема, обратитесь в службу поддержки Apple.

Дополнительные действия для компьютера Mac

  1. Подключите устройство iOS или iPadOS и убедитесь, что оно разблокировано и на нем отображается экран «Домой».
  2. На компьютере Mac перейдите в меню Finder > «Настройки» в строке меню Finder и выберите «Боковое меню» в верхней части окна настроек. Убедитесь, что флажок «Диски CD, DVD и устройства iOS» установлен.
  3. Нажмите и удерживайте клавишу Option, затем выберите пункт Информация о системе в меню Apple (). В списке слева выберите USB.
  4. Если iPhone, iPad или iPod отображается в разделе «Структура USB», установите последнюю версию macOS или последние обновления. Если ваше устройство не отображается или вам все еще нужна помощь, обратитесь в службу поддержки Apple.

Информация о продуктах, произведенных не компанией Apple, или о независимых веб-сайтах, неподконтрольных и не тестируемых компанией Apple, не носит рекомендательного или одобрительного характера. Компания Apple не несет никакой ответственности за выбор, функциональность и использование веб-сайтов или продукции сторонних производителей. Компания Apple также не несет ответственности за точность или достоверность данных, размещенных на веб-сайтах сторонних производителей. Обратитесь к поставщику за дополнительной информацией.

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Перезапуск службы Apple Mobile Device (AMDS) в ОС Windows

Если программа iTunes в ОС Windows не распознала iPhone, iPad или iPod touch, возможно, требуется перезапустить службу AMDS.

Перезапуск службы AMDS

При подключении устройства может отобразиться следующее сообщение об ошибке: «Данный [тип устройства] не может быть использован, т.к. служба Apple Mobile Device не запущена».

Чтобы перезапустить службу AMDS, выполните следующие действия.

  1. Закройте iTunes и отключите все устройства iPhone, iPad или iPod, подключенные в данный момент.
  2. Откройте командную строку, одновременно нажав кнопку с логотипом Windows и клавишу R.
  3. Введите services.msc и нажмите кнопку «ОК». Откроется служебная консоль.
  4. Щелкните правой кнопкой мыши службу Apple Mobile Device и выберите «Свойства» в контекстном меню.
  5. Выберите в раскрывающемся меню «Тип запуска» пункт «Авто».
  6. Нажмите кнопку «Остановить службу».
  7. После остановки службы нажмите «Запустить службу».
  8. Нажмите кнопку «ОК».
  9. Перезагрузите компьютер.
  10. Откройте программу iTunes и подключите устройство.

Дополнительная информация

Если служба AMDS все равно не запускается или неожиданно завершает работу, это может быть вызвано сторонним программным обеспечением безопасности. См. сведения по устранению конфликтов между iTunes и сторонним ПО безопасности.

Информация о продуктах, произведенных не компанией Apple, или о независимых веб-сайтах, неподконтрольных и не тестируемых компанией Apple, не носит рекомендательного или одобрительного характера. Компания Apple не несет никакой ответственности за выбор, функциональность и использование веб-сайтов или продукции сторонних производителей. Компания Apple также не несет ответственности за точность или достоверность данных, размещенных на веб-сайтах сторонних производителей. Обратитесь к поставщику за дополнительной информацией.

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Question: Q: Cannot install Apple Mobile Device Support

My iphone couldn’t connect to the itunes on my PC (Windows 8, 64bit). I tried to reintall intunes several times but the problem couldn’t be solved. Later, I found out that AppleMobileDeviceSupport64 did not intall with itunes. I extracted the AppleMobileDeviceSupport64 from iTunes64Setup and tried to intall the file alone. But still didn’t work. 😟

Here is what it said:

«Apple Mobile Device Support wasn’t installed on your computer.»

«The installer encountered errors before Apple Mobile Device Support could be configured.

Your system has not been modified. To retry these operations at a later time, please run the installer again.»

I also tried the method below. But still didn’t work. 😢

I’m dying. PLEASE HELPPP!! THANKsss!!

iPhone 4S, iOS 7.0.4

Posted on May 9, 2014 1:58 PM

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you will want to do clean uninstall of all apple products IN THIS ORDER:

  1. iTunes
  2. Apple Software Update
  3. Apple Mobile Device Support
  4. Bonjour
  5. Apple Application Support (iTunes 9 or later)

Then reinstall. Best of luck.

May 9, 2014 2:20 PM

May 9, 2014 2:40 PM

I tried that already. The thing is i couldn’t uninstall them in this order because I don’t have Apple Mobile Device Support on my pc. AMDS just dispeared since the last time i upgraded my itunes. Anyway, thanks for the replay!!

May 9, 2014 4:08 PM

Rip it up & start again as given above.

If it still fails to install properly you could try downloading and installing 7-Zip (free) then unpack the iTunes installer into its components using 7-Zip, and install the missing components individually. They may still fail to install but you may get more useful error messages as to why not.

May 9, 2014 4:34 PM

Hi, thanks for the replay!!

I have done those methods shown in your link many times and it still doesn’t work. I removed itunes and all other apple related software «step-by-step». After rebooting the laptop, I reinstalled itunes. I had to unzipe the iTunes installer and reinstall Apple Mobile Device Support alone since it failed to install properly. I saw a roll back action during the installation and at the end AMDS was still not installed.

Here is what it said:

«Apple Mobile Device Support wasn’t installed on your computer.»

«The installer encountered errors before Apple Mobile Device Support could be configured.

Your system has not been modified. To retry these operations at a later time, please run the installer again.»

When I connected my phone to the computer and opened the itunes, it shows «This iPhone cannot be used because the repuired software is not installed. Run the itunes installer to remove iTunes, then install the 64-bit version of iTunes.» I guess I will never be albe to use iTunes on my pc.😟

May 9, 2014 5:35 PM

Try again. Some people have had success after going through the complete uninstall, delete selected folders, reboot, install as admin steps several times.

May 10, 2014 5:23 PM

I don’t know about Youshigi, but I have been deleting and reinstalling everthing to do with itunes, carefully following the instructions provided, at least weekly ever since the itunes 11.1.4 disaster, and installing Apple Mobile Device Support still gives the error message above. I had high hopes of version 11.2, but it’s just the same.

Simply deleting and reinstalling over and over again is no answer. Is there no expert with a better idea? Or do I have to buy a new pc?

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May 20, 2014 4:41 AM

What about a standalone install of AMDS after unpacking the installer? Have you tried creating a new admin account and signing into that to perform the installation?

May 20, 2014 4:59 AM

Thanks. I’ve tried a standalone installation of AMDS quite a number of times without success. The idea of creating a new admin account is a new one on me. I don’t have time to try it immediately, but hopefully will do tomorrow. I’ll come back here after that.

May 20, 2014 6:02 AM

Should it not work, what error messages, if any, are generated when you try to install that component?

May 20, 2014 6:11 AM

Sadly, this proved as futile as everything else I’ve tried — and in exactly the same way. As part of the itunes package (after, obviously, following your instructions in every detail) AMDS installed (as far as I could see from the installation box) virtually all the way, and then rolled back without comment. Installed on its own from the .msi file, it installed and then rolled back and generated the usual message: «The installer encountered errors before Apple Mobile Device Support could be configured».

My belief remains that the process of removing 11.1.4 damaged something, somewhere. I’ve run chkdsk and scannow, neither of which show a problem.

Presumably, there is something in Windows which records (or could record if asked) what’s going on during an installation, which would allow an expert to see what goes wrong and where. My best offer, looking at the Event Viewer log for when AMDS was (not!) installing, msiInstaller generated a series of warnings each time. Most were «The application tried to modify a protected Windows registry key. » followed by an address, and one at the start each time said that «. feature ‘SoleFeature’ failed during search for component. «. But I’m not really sure what to look for or competent to understand or deal with it.

I don’t usually let myself be beaten by the computer — and I don’t often give up. But this looks increasingly hopeless!

Источник

Question: Q: Apple Mobile Device USB Driver Missing

My Apple Mobile Device Driver is missing. From where may I dnload it safely?

iPod touch, iOS 4.3.3, Windows Vista

Posted on Jun 28, 2012 10:30 PM

Helpful answers

For anyone still having this issue, give this a shot:

First, make sure you have iTunes and Apple Mobile Device Support Installed.

1. Go to Device Manager

2. Locate your Apple device (mine was under Portable Devices. It’s very possible it’s somewhere else for you.)

3. Right click it and select «Update Device Driver.»

4. Navigate to C:\Program Files\Common Files\Apple\Mobile Devices\Support\Drivers and select that folder

5. Hit next. The driver should install and you’ll see «Apple Mobile Device USB Driver» under the «Universal Serial Device USB Driver» section in Device Manager.

I hope I was able to help anybody who is still having this issue.

Jun 23, 2015 3:49 PM

Ok I have the same problem with the apple mobile device usb driver being missing on my PC. I have windows vista 32 bit. Can anyone tell me how I can reinstall just the driver. I don’t want to lose everything thats in my itunes library and reinstalling itunes will do that. Any help would be greatly appreciated.

Feb 8, 2015 4:14 PM

Jun 28, 2012 10:34 PM

This worked first time have been searching for over a day, thanks very much

Aug 23, 2015 3:00 AM

Done it. Well. until I got to the part where it wanted me to disable USBs that would also disable my keyboard and mouse functions on my laptop. Kinda don’t have an extra keyboard or mouse lying around to connect up to. Oh, and it stated earlier to disconnect anything connected to the USBs anyway, so exactly how would I connect them if I can’t have anything connected with the USBs? Aaaanyway. I’m just about to rip my hair out.

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Jun 28, 2012 10:54 PM

For those of you that couldn’t get Chengtai2’s suggestion to work, try this link; http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows

Jan 28, 2016 12:59 PM

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Jun 28, 2012 10:34 PM

Done it. Well. until I got to the part where it wanted me to disable USBs that would also disable my keyboard and mouse functions on my laptop. Kinda don’t have an extra keyboard or mouse lying around to connect up to. Oh, and it stated earlier to disconnect anything connected to the USBs anyway, so exactly how would I connect them if I can’t have anything connected with the USBs? Aaaanyway. I’m just about to rip my hair out.

Jun 28, 2012 10:54 PM

Keyboard and trackpad are built-in. You cannot disable them. They want you to remove third-party peripherals.

Jun 28, 2012 10:56 PM

Oh. OK. they must have meant if you’re using a desktop pc. Those articles are so confusing if you’re not an expert. lol. Thanks. Guess I’ll give it another try. ;O) Oh wait. Yeah. I’ve done the Stop & Start service thingy for bothe the Apple service and the IPod service to no avail. The article I was referring to was the one about trying to find the missing mobile device USB driver and repairing or reinstalling it. That’s the one that’s messing me up.

Jun 28, 2012 11:10 PM

It’s hard to find it on the net

Aug 27, 2012 8:42 PM

Jan 20, 2013 7:13 PM

dont download any of the above as they are possibly viruses that can harm your computer. please download the original ITUNES and extract it into WinRar, then drag the apple mobile support driver thing into your desktop, and proceed to installing it from there

Jan 22, 2013 2:16 PM

For all guys who are dealing with the problem about AMDS driver, I come with workaround.

After many hours to uninstall & reinstall, execute command line, write log, etc. that job did not help.

I installed the iTune on windows 8 x64 (on 2 PCs), and iTune has not been installed before, but it still got error around the Apple USB driver missing. ( even though the PC detects the iPhone USB, but the iTune does not).

1. Download & install Moborobo application http://91.pandaapp.com/pcsuite/

This application installer will call downloading and installing of iTune, but it get all things done perfectly automatically once you click OK. The problem with driver should have be solved.

2. Other workaround, a application does not require iTune, it works awesome.

I ussually use it. The minor issue is this application which are running the Chinese language is default setting, you just click on the circle icon on top left, and move cursor on menu to change to «English».

Note: Please do not misunderstand, I did not PR for above applications, and I do not get anything from that, as I said, I went through many support URLs from Apple site and Microsoft, but they did not help, and I found above solutions.

I’ve installed both of application, but I think you just need one of them.

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