- If your computer doesn’t recognize your iPhone, iPad, or iPod
- Additional steps for Mac
- Use the Find My app to locate a missing device or item
- What features are available for your missing device or item
- iPhone, iPad, iPod touch
- Apple Watch
- AirPods Pro, AirPods Max
- AirPods, Beats products
- Third-party products
- AirTag
- iPhone Leather Wallet with MagSafe
- See it on a map
- Don’t see your device?
- Play a sound
- Mark your device as lost or turn on Lost Mode for your item
- What happens if you activate Mark As Lost for your device
- Так выглядят прозрачные Apple AirPods и зарядное устройство Apple. Опубликованы живые фото
- Джулио Зомпетти ранее делился фотографиями самых разных устройств
- AirPods Replacement, Service, and Repair
- What are the service options for my AirPods?
- How long will my AirPods service take?
- How much does it cost to repair or replace my AirPods?
- AirPods and AppleCare+
- Replace a lost AirPod
- Damaged AirPods
- Battery service
- AirPods Pro ear tips
- Get ready for service
- Apple Limited Warranty and proof of purchase
- Consumer law
- Our guarantee after service
If your computer doesn’t recognize your iPhone, iPad, or iPod
If you connect your device to your computer with a USB cable and your computer doesn’t recognize your iPhone, iPad, or iPod, learn what to do.
If your computer doesn’t recognize your connected device, you might see an unknown error or a «0xE» error. Follow these steps and try to connect your device again after each step.
- Make sure that your iOS or iPadOS device is turned on, unlocked, and on the Home screen.
- Check that you have the latest software on your Mac or Windows PC. If you’re using iTunes, make sure you have the latest version.
- If you see a Trust this Computer alert, unlock your device and tap Trust. If you can’t unlock your device because you forgot your passcode, find out what to do.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer.
- Restart your iPhone, iPad, or iPod touch.
- Follow these additional steps for your Mac or Windows PC.
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
Additional steps for Mac
- Connect your iOS or iPadOS device and make sure that it’s unlocked and on the Home screen.
- On your Mac, choose Finder > Preferences from the Finder menu bar, then click Sidebar at the top of the preferences window. Make sure that «CDs, DVDs and iOS Devices» is checked.
- Press and hold the Option key, then choose System Information from the Apple menu . From the list on the left, select USB.
- If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don’t see your device or still need help, contact Apple Support.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.
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Use the Find My app to locate a missing device or item
Learn the different ways you can use the Find My app to help find your missing device or personal item, like how to see its location on a map or mark it as lost.
If you’ve lost or misplaced an Apple device or personal item, just use the Find My app on an iPhone, iPad, or iPod touch with the latest version of iOS or iPadOS or a Mac with the latest version of macOS signed in with the same Apple ID. You can also use the Find Devices or Find Items apps on your Apple Watch with the latest version of watchOS.
For a misplaced iPhone, iPad, iPod touch, Apple Watch, Mac, AirPods product, or supported Beats product, you can also use the Find My app on a device owned by someone in your Family Sharing group, or sign in to iCloud.com/find on a web browser.
What features are available for your missing device or item
Find My features and availability might vary by country or region.
iPhone, iPad, iPod touch
- View Location
- Play a Sound
- Mark as Lost (Lost Mode)
- Remote Erase
- Notify When Found
- Notify When Left Behind
- View Location
- Play a Sound
- Mark as Lost (Lock your Mac)
- Remote Erase
- Notify When Found
- Notify When Left Behind*
* Feature only available on MacBooks with Apple Silicon.
Apple Watch
- View Location
- Play a Sound
- Mark as Lost (Lost Mode)
- Remote Erase
- Notify When Found
AirPods Pro, AirPods Max
- View Location
- Find Nearby
- Play a Sound
- Lost Mode (Mark as Lost)
- Notify When Found
- Notify When Left Behind
AirPods, Beats products
Third-party products
- View Location
- Lost Mode
- Other features vary by product
AirTag
- View Location
- Find Nearby
- Play a Sound
- Lost Mode (Mark as Lost)
- Notify When Found
- Notify When Left Behind
iPhone Leather Wallet with MagSafe
- View Location
- Show Phone Number
- Notify When Detached
See it on a map
- Open the Find My app.
- Choose the Devices or Items tab.
- Select the device or item to see its location on the map. If you belong to a Family Sharing group, you can see the devices in your group.
- Choose Directions to open its location in Maps.
If you turn on Find My network, you can see your device or item’s location even if it’s not connected to a Wi-Fi or cellular network. The Find My network is an encrypted anonymous network of hundreds of millions of Apple devices that can help you locate your device or item.
Don’t see your device?
You might not have Find My turned on. If your device is powered off, the battery has run out, or more than 24 hours has passed since its last location was sent to Apple, you can’t see your device’s location. Learn how you can still protect your information.
Play a sound
- Open the Find My app.
- Choose the Devices tab or the Items tab.
- Select your missing device or item, then choose Play Sound. If your device is offline, it won’t play a sound until it connects to a network. If the AirTag attached to your item is out of Bluetooth range, your AirTag won’t play a sound until it’s within range.
For 24 hours after your last use, your iPhone will also notify you if you leave your AirPods or Beats products out of Bluetooth range when you’re not in a significant location like home or work. Learn more about Notify When Left Behind.
Mark your device as lost or turn on Lost Mode for your item
- Open the Find My app and choose the Devices tab or the Items tab.
- Select your missing device or item.
- Scroll down to Mark As Lost or Lost Mode and select Activate or Enable.
- Follow the onscreen steps if you want your contact information to display on your missing device or item, or if you want to enter a custom message asking the finder of your missing device to contact you.
- Select Activate.
What happens if you activate Mark As Lost for your device
Mark as Lost remotely locks your missing iPhone, iPad, iPod touch, or Mac with a passcode, keeping your information secure even if your device goes missing. You can also display a custom message with your phone number on the Lock screen, and keep track of your device’s location. Learn more about how to use Mark as Lost.
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Так выглядят прозрачные Apple AirPods и зарядное устройство Apple. Опубликованы живые фото
Джулио Зомпетти ранее делился фотографиями самых разных устройств
Разработчик Джулио Зомпетти (Giulio Zompetti), коллекционирующий прототипы устройств Apple, поделился фотографиями прозрачных полностью беспроводных наушников Apple AirPods и фирменного зарядного устройства мощностью 29 Вт.
На фото мы видим Apple AirPods первого или второго поколения в прозрачном пластиковом корпусе. Подробностей нет, но источник предполагает, что это инженерный прототип для внутреннего тестирования.
Зарядное устройство на фотографии тоже прозрачное. Компания предлагала адаптер питания мощностью 29 Вт с 12-дюймовым MacBook, но зарядное устройство было снято с производства и заменено адаптером мощностью 30 Вт.
Джулио Зомпетти ранее делился фотографиями самых разных устройств, среди которых были умные часы Apple Watch Series 3 с дополнительными разъёмами, оригинальный iPad с двумя 30-контактными портами, прототип iPhone 12 Pro и iPod Touch третьего поколения с дополнительным разъёмом и камерой, а также рабочая зарядная станция AirPower, которая так и не поступила в продажу.
Этот прототип AirPods напоминает тоже прозрачные и полностью беспроводные наушники Nothing Ear (1). Устройство было запущено ранее в этом году компанией, возглавляемой одним из основателей OnePlus, Карлом Пеем.
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AirPods Replacement, Service, and Repair
Learn more about AirPods service options, warranty, and pricing in the United States.
What are the service options for my AirPods?
Carry-in repair.
Take your AirPods to an Apple Store or an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your proof of purchase or original AirPods box along with your original AirPods. If you have AirPods or AirPods Pro, bring your Charging Case with you.
Mail-in repair:
Mail your AirPods to us with a prepaid shipping box provided by Apple. For AirPods or AirPods Pro, please include your Charging Case. You’ll receive a letter from Apple with additional instructions.
Contact Apple Support.
You can also discuss your service options with an Apple Support advisor by phone. You’ll need your serial number. For AirPods or AirPods Pro, you can find it on your Charging Case on the underside of the lid.
How long will my AirPods service take?
You should receive your replacement AirPods or Charging Case within a week.
How much does it cost to repair or replace my AirPods?
If you need service for your AirPods or Charging Case, there’s no charge if the issue is covered under the Apple One Year Limited Warranty, AppleCare+, or consumer law.
The prices for damage, battery service, and lost AirPods shown here are for service by Apple. Pricing and terms might vary at other service providers.
AirPods and AppleCare+
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. Just return your damaged AirPod(s) and/or damaged Charging Case to us, which counts as one incident. We’ll replace the damaged items.
If you don’t have AppleCare+, you’ll pay the out-of-warranty fee.
Replace a lost AirPod
Did you lose an AirPod or your Charging Case? You can buy a replacement for a left or right AirPod or the Charging Case. Your replacement will be new. See the replacement fees in the chart, below.
AppleCare+ for Headphones does not cover lost or stolen AirPods.
AirPods Pro | Lost fee |
---|---|
AirPods Pro | $ 89 each |
Wireless Charging Case for AirPods Pro | $ 99 |
MagSafe Charging Case for AirPods Pro | $ 99 |
AirPods | Lost fee |
---|---|
AirPods (3rd generation) | $ 69 each |
AirPods | $ 69 each |
Charging Case | $ 59 |
Wireless Charging Case | $ 79 |
MagSafe Charging Case | $ 79 |
All prices are in U.S. dollars. Out-of-warranty and lost fees are subject to tax and a shipping fee of $ 6.95 .
Damaged AirPods
If one or both of your AirPods or Charging Case need replacement because of physical damage, you can replace each damaged item for an out-of-warranty fee.
If your AirPods are covered by AppleCare+ for Headphones, you’ll pay only an AppleCare+ service fee per incident.
AirPods Max | AppleCare+ fee (each incident) | Out-of-warranty fee |
---|---|---|
AirPods Max | $ 29 | Ask your service representative |
For AirPods Max, the out-of-warranty price depends on the type of repair. Ask your service representative for an estimate.
AirPods Pro | AppleCare+ fee (each incident) | Out-of-warranty fee |
---|---|---|
AirPods Pro | $ 29 | $ 89 each |
Wireless Charging Case for AirPods Pro | $ 29 | $ 89 |
MagSafe Charging Case for AirPods Pro | $ 29 | $ 89 |
AirPods | AppleCare+ fee (each incident) | Out-of-warranty fee |
---|---|---|
AirPods (3rd generation) | $ 29 | $ 69 each |
AirPods | $ 29 | $ 69 each |
Charging Case | $ 29 | $ 59 |
Wireless Charging Case | $ 29 | $ 69 |
MagSafe Charging Case | $ 29 | $ 69 |
All prices are in U.S. dollars. Out-of-warranty fees are subject to tax and a shipping fee of $ 6.95 .
Battery service
If your battery has a manufacturing issue and it’s covered by the Apple Limited Warranty, AppleCare+, or consumer law, we’ll service it for no additional cost. If your battery issue isn’t covered, we offer battery service for a fee. The Apple Limited Warranty doesn’t cover wear from normal use.
If you have AppleCare+ for Headphones, it offers replacement coverage if your AirPod or Charging Case battery holds less than 80 percent of its original capacity.
AirPods | Covered by AppleCare+ | Battery service fee |
---|---|---|
AirPods Max | $ 0 | $ 79 |
AirPods / AirPods Pro | $ 0 | $ 49 each |
Charging Case, Wireless Charging Case (all) | $ 0 | $ 49 |
All prices are in U.S. dollars. Out-of-warranty fees are subject to tax and a shipping fee of $ 6.95 .
Not sure if you have a battery issue? Get help charging your AirPods.
AirPods Pro ear tips
If your AirPods Pro ear tips have an issue that’s covered by the Apple Limited Warranty, they can be replaced for no charge. Contact Apple Support.
If you lose them or you want extra ear tips, you can buy two new pairs of ear tips through the Apple Online Store. If you order them through the Apple Online Store, there’s no shipping fee.
Get ready for service
When you return your AirPods for service, you’ll need to take some additional steps, such as:
- Returning your Charging Case with your AirPods or AirPods Pro. We need the case as part of your service. You don’t need to include the Smart Case that comes with AirPods Pro Max.
- Removing the ear tips from your AirPods Pro. Keep them, because we won’t be able to return them to you.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your AirPods and the Apple-branded accessories that come with them against manufacturing issues for one year beginning on the purchase date. You may also have consumer law rights.
Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there’s an error in our records. If our warranty, your AppleCare plan, or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.
Consumer law
Your country or region might have consumer-protection laws for some repair issues. Learn more about your consumer law rights.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty, whichever is longer. We offer this when you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
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