Apple one on one care

Service and support from the people who know your iPhone best.

Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy peace of mind when you buy AppleCare+ for iPhone.

Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. Both AppleCare+ and AppleCare+ with Theft and Loss extend that coverage 1 and give you additional features such as 24/7 priority tech support and accidental damage protection.

Choose the coverage that’s right for you.

AppleCare+

AppleCare+ for iPhone includes up to two incidents of accidental damage protection every 12 months. 3 Each incident is subject to the service fees listed below, plus applicable tax. In addition, you’ll get Express Replacement Service 4 and 24/7 priority access to Apple experts by chat or phone. 2

AppleCare+ with Theft and Loss

Get everything included in AppleCare+ and up to two incidents of theft or loss coverage every 12 months. 3 Each incident is subject to the deductible listed below.

Theft and loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen and throughout the claims process. 5

Service fees and deductibles at a glance

One stop for support

Because Apple designs iPhone, iOS, and many applications, iPhone is a truly integrated system. And only AppleCare+ products provide one-stop service and support from Apple experts, so most issues can be resolved in a single call. Should you need repair or replacement, there are convenient service options. 7

• 24/7 priority access to Apple experts via chat or phone
• Same-day service in most major metropolitan areas world wide 7
• Onsite service: Schedule a technician to perform a screen repair at your home or office
• Express Replacement Service: We’ll ship you a replacement device so you don’t have to wait for a repair 4
• Mail-in repair: Mail in your iPhone using a prepaid shipping box provided by Apple
• Carry-in repair: Take your iPhone to an Apple Store or other Apple Authorized Service Provider

Hardware coverage

Both AppleCare+ options provide repair or replacement hardware service for your iPhone. Depending on the plan you choose, you’ll get up to two incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months. 3 Each incident is subject to a service fee or deductible. See the table above for details. Coverage includes the following:

Software support

With either AppleCare+ option, Apple experts can help troubleshoot issues with your iPhone, iOS, iCloud, and Apple-branded apps, including:

• Using iOS and iCloud
• Connecting to wireless networks
• Questions about Apple-branded iPhone apps such as FaceTime, Mail, and Calendar

How to buy

1. Purchase either AppleCare+ product with your new iPhone.
2. Or buy it within 60 days of your iPhone purchase:
   • On your device (go to Settings > General > About and choose AppleCare+ Coverage Available)
   • Online (requires you to verify your serial number and run a remote diagnostic)
   • At an Apple Store (inspection of iPhone and proof of purchase are required)
   • By calling 800-275-2273 (requires you to run a remote diagnostic and provide proof of purchase)

For information on how to renew an existing plan, click here.

AppleCare+ and AppleCare+ with Theft and Loss are available for:

• iPhone 13 mini
• iPhone 13
• iPhone 13 Pro
• iPhone 13 Pro Max
• iPhone 12 mini

• iPhone 12
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone 11 Pro
• iPhone 11 Pro Max

• iPhone 11
• iPhone X S
• iPhone X S Max
• iPhone X R
• iPhone SE

AppleCare+ with Theft and Loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen and throughout the claims process. 5

Additional Support

Get support now by phone or chat,
set up a repair, and more.

Call Apple Support at 1-800-APLCARE.

Get support for all of your
Apple devices in one app.

Apple Footer

1. Service coverage is available only for iPhone and its original included accessories or for batteries that retain less than 80 percent of their original capacity. The replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. There are no service fees or deductibles for mechanical failures. For complete details, see the AppleCare+ for iPhone Terms and Conditions and the Theft and Loss Insurance Documentation applicable to your state.
2. Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
3. Coverage begins on your AppleCare+ purchase date. Any unused incidents will expire after 12 months of coverage and you will get two more incidents to use within the next 12 months of continued coverage.
4. Express Replacement Service is not available under the screen replacement or back glass damage service fee.

Theft and loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen. Find My iPhone should remain enabled and your iPhone should remain associated with your Apple ID throughout the theft or loss claim process. During the theft or loss claims process, you will be asked to erase your missing device, disable it, and transfer ownership before you can be issued a new device.

To ensure that you can sign in and access Find My iPhone, it’s important to remember your Apple ID and password and keep your account information up to date. If you use two-factor authentication for Apple ID, it’s recommended that you add an additional trusted phone number to your account so that you can receive the six-digit verification code required to sign in even if your iPhone is missing.

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Apple One

Вместе лучше.

Apple Music

Более 75 миллионов треков в режиме стриминга или офлайн. И без рекламы.

Apple TV+

Получившие признание критиков оригинальные фильмы и сериалы от Apple.

Apple Arcade

Более 200 невероятно
увлекательных игр. Без рекламы.
И без встроен­ных покупок.

iCloud+

Ваши фото и файлы всегда
синхронизи­рованы, надёжно защищены и доступны.

Apple Fitness+

Фитнес-сервис для всех. На технологиях Apple Watch.

Столько интересного. Включая цену.

Apple One — это единая месячная подписка на сервисы Apple по выгодной цене. Оформить и пользоваться очень легко. А если выбрать семейную подписку или подписку Premier, то вместе с вами к ней смогут подключиться ещё до пяти членов семьи.

Индиви­дуальная подписка

Экономия 261 руб./мес. **

• Apple Music
• Apple TV+
• Apple Arcade
• iCloud+ 50 ГБ

Семейная подписка

Экономия 291 руб./мес. ** Одной подпиской могут пользоваться

до шести человек.

• Apple Music
• Apple TV+
• Apple Arcade
• iCloud+ 200 ГБ

Premier

Экономия 520 руб./мес. ** Одной подпиской могут пользоваться до шести человек.

• Apple Music
• Apple TV+
• Apple Arcade
• iCloud+ 2 ТБ
• Apple Fitness+

Целый мир сервисов мирового уровня.

С Apple One каждый найдёт что‑то для себя. Выбор огромен: миллионы песен, более 200 игр, оригинальные фильмы и сериалы Apple — и многое другое.

Очень просто. Единая бесплатная пробная подписка, единый ежемесячный платёж и единое управление учётной записью. * Отказаться от подписки можно в любой момент.

Пользуйтесь вместе. У каждого пользователя семейной подписки и подписки Premier свой Apple ID. А значит, каждый получает персональные рекомендации и индивидуальный доступ ко всем сервисам.

Месяц бесплатной подписки. В течение месяца любые сервисы, на которые вы ещё не подписаны, будут для вас бесплатны. *

С чего начать.

Ещё раз
о самом важном.

Что такое Apple One?

Откройте, чтобы узнать, что такое Apple One Закрыть

Apple One — это единая подписка, в которую входит до пяти сервисов Apple. Теперь вы можете легко подписаться на все любимые сервисы по выгодной цене и получить ещё больше удовольствия от устройств Apple. Apple One включает лучшие развлека­тельные и информаци­онные сервисы, а также подписку на хранилище iCloud для ваших фото и любых файлов. В число сервисов входят Apple Music, Apple TV+, Apple Arcade, iCloud+ и Apple Fitness+.

Где и как оформить подписку?

Откройте, чтобы узнать, где и как оформить подписку Закрыть

Есть несколько способов. Если у вас iPhone с iOS 14, iPad с iPadOS 14 или Mac с macOS Big Sur, нажмите здесь. Подписку можно также оформить прямо на устройстве — просто наберите Apple One в Поиске. Или откройте Настройки > Учётная запись > Подписки. Если вы будете оформлять подписку на отдельные сервисы и тарифный план Apple One окажется для вас выгоднее, мы автоматически предложим перейти на него.

Сколько это стоит?

Откройте, чтобы узнать, сколько это стоит Закрыть

Стоимость индивидуальной подписки составляет 365 руб. в месяц, семейной — 525 руб. в месяц, подписки Premier — 995 руб. в месяц.

Какие нужны устройства и операционные системы?

Откройте, чтобы узнать, какие нужны устройства и операционные системы Закрыть

Сервисы Apple One доступны на всех устройствах Apple — в том числе на iPhone и iPod touch с iOS 14 или новее, iPad с iPadOS 14 или новее, Apple TV с tvOS 14 или новее и Mac с macOS Big Sur 11.1 или новее. Подпиской на Apple One можно будет также воспользо­ваться на Mac с более ранней версией macOS, если вы оформите её на другом, совместимом устройстве. Apple Fitness+ входит в подписку Apple One Premier. Чтобы использовать этот сервис, нужны Apple Watch Series 3 или новее.

Как получить доступ к сервисам Apple One?

Откройте, чтобы узнать, как получить доступ к сервисам Apple One Закрыть

После оформления подписки сервисы Apple One будут доступны вам на всех поддерживаемых платформах, в том числе в веб-версии (Apple Music и Apple TV+), на некоторых моделях смарт-телевизоров (Apple Music и Apple TV+), на Apple Watch (Apple Fitness+), на устройствах Android (Apple Music), а также на сторонних стриминговых устройствах (Apple Music и Apple TV+).

Предусмотрен ли бесплатный пробный
период и на что он распространяется?

Откройте, чтобы узнать, предусмотрен ли бесплатный пробный период и на что он распространяется Закрыть

При оформлении подписки Apple One все сервисы, на которые вы ещё не подписаны, доступны вам бесплатно в течение месяца. * По окончании бесплатного пробного периода автоматически начнёт действовать ежемесячная подписка. Вы можете отменить её в любой момент.

Как получить больше пространства в iCloud?

Откройте, чтобы узнать, как получить больше пространства в iCloud Закрыть

Размер хранилища iCloud, включённого в подписку Apple One, можно увеличить отдельно за дополнительную плату. Подробнее

Можно ли использовать подписку
вместе с членами семьи?

Откройте, чтобы узнать, можно ли использовать подписку вместе с членами семьи Закрыть

Если оформить семейную подписку Apple One, то благодаря функции «Семейный доступ» ещё пять человек смогут пользоваться вместе с вами всеми сервисами Apple, входящими в подписку. А к Apple TV+ и Apple Arcade Семейный доступ можно настроить, даже если у вас оформлена индивидуальная подписка Apple One.
Подробнее о Семейном доступе

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Question: Q: Apple Care & One To One.

I’m buying my MBA 13″ 128GB SSD 2GB RAM and a SuperDrive on Saturday at the Palm Desert,Ca Apple Store and I’ve thought about also buying Apple Care. Has anyone else here done that? Sine all of us are within our 1 year warranty and everyone is still covered, it might not seem as important today but on day 366, it might.

Also, since I’m new to all things Macintosh, I was considering also purchasing the One To One training. Every time I’ve been to this store, it is nearly full, and there are what appears to be informative training groups huddled together. I’ve seen both iPads and iPhones clutched by the attendees with an Apple Store associate in the center of the huddle talking about various functions of each. Anyone with experience with this training?

iOS 4, iPhone 4, iPad 16GB wifi

Posted on Jan 25, 2011 11:37 PM

I’m buying my MBA 13″ 128GB SSD 2GB RAM and a SuperDrive on Saturday at the Palm Desert,Ca Apple Store and I’ve thought about also buying Apple Care. Has anyone else here done that? Sine all of us are within our 1 year warranty and everyone is still covered, it might not seem as important today but on day 366, it might.

I would recommend it. You can wait until you’re close to the 1 Yr expiration to get it. You can usually get it at a better price on Amazon, or http://www.lacomputercompany.com/

I’m new to all things Macintosh,

I don’t know about One-on-one (sounds good), but also take a look at: http://www.apple.com/support/mac101/ and if you’re switching from a PC: http://www.apple.com/support/switch101/

Posted on Jan 26, 2011 5:37 AM

All replies

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I’m buying my MBA 13″ 128GB SSD 2GB RAM and a SuperDrive on Saturday at the Palm Desert,Ca Apple Store and I’ve thought about also buying Apple Care. Has anyone else here done that? Sine all of us are within our 1 year warranty and everyone is still covered, it might not seem as important today but on day 366, it might.

I would recommend it. You can wait until you’re close to the 1 Yr expiration to get it. You can usually get it at a better price on Amazon, or http://www.lacomputercompany.com/

I’m new to all things Macintosh,

I don’t know about One-on-one (sounds good), but also take a look at: http://www.apple.com/support/mac101/ and if you’re switching from a PC: http://www.apple.com/support/switch101/

Jan 26, 2011 5:37 AM

Like TonyT1 I also recommend getting AppleCare. You can purchase AppleCare anytime within the first year of ownership. Also if you do a little shopping you can find AppleCare discounted from reputable Apple resellers such as Amazon and LA Computer Company. Amazon is currently selling it for $202 and LA Computer Company for $179!

As far as the One To One training, use the links TonyTI has provided they’re very useful. Most people don’t need the Apple training if they study these links and are somewhat familiar with computers in general. There are many many web sites for people switching from PC’s to a Mac. I’ve found the Apple online tutorials to be invaluable!

Jan 26, 2011 8:30 AM

Absolutely buy Apple Care. For a desktop computer, I’d say you might not need it, but I’d never buy a laptop without it. These are very well built machines, but they’re still laptops meaning there is a lot of little stuff in very little space. Things can just go wrong, and even if only one little thing goes wrong in those extra two years—like a stuck key or trackpad—the Apple Care will still likely pay for itself (and, as said, you can wait for a year if you don’t want to pay out right then and there).

Also, remember that with that Apple Care you get three years of being able to call Apple, free of charge, with any question you might have on just about anything. So if you’re trying to connect to the internet and can’t, you can get on the phone with someone to find out why and maybe fix it.

As for one-on-one. that’s really up to you. If you want to plunge in that way, go for it. But you might want to play with the computer and attend some of those free group classes on things like iPhoto and iCal first—see just how steep the learning curve really is for you. You might find it easier and more intuitive to learn how to use a Mac than you thought it’d be. If you’re switching from a windows machine, then you might like this book:

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