Apple one to one telephone support

Contact Apple for support and service

See a list of Apple phone numbers around the world.

Please note that this is the contact page for support and service, not the corporate page for contacting Apple, which includes information on sales and product inquiries.

Before you call, have your serial number ready or start your support request online and we’ll connect you to an expert.

Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, view all support options.

The United States and Canada

Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009

Enterprise
1-866-752-7753

App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support

Apple Cash and person to person payments
1-877-233-8552

Latin America and the Caribbean

Brazil
0800-761-0880

Mexico
001-866-676-5682

Europe

Austria
0800 220325

Belgium (French)
0800 80 404

Belgium (Flemish)
0800 80 407

Bulgaria
00800 6002 7753

Croatia
0800 222 427

Cyprus
800 92433

Czech Republic
800 700527

Denmark
80249625

Estonia
8000 044333

Finland
0800 96372

Germany
0800 6645 451

Greece
00800 4414 5417 2
021 0300 9960 1

Hungary
06 80 983 435

Ireland
1800 804 062

Italy
800915904

Latvia
800 03251

Liechtenstein
0800 00 1853 2

Lithuania
(8-800) 30772

Luxembourg
800 24550

Malta
800 62072 2

Netherlands
0800 0201581

Norway
240 55133 1

Poland
00800 4411875 2

Portugal
800207983

Romania
0800 400138

Russia
8 800 555 6734 3

Slovakia
0800 178661

Slovenia
0800 80321

Spain
900812703

Sweden
020 100 529

Turkey
00800 4488 29878 2
0216 282 1622 1

Ukraine
0800 509 382

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
3. PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back

Africa

Egypt
0800 000 0888 1

South Africa
0800 444 426 1

Telephone numbers are subject to change.

1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

Asia Pacific

Australia
(61) 1-300-321-456 1

Brunei
801-4384 2

Fiji
(61) 1-300-321-456 3

Guam
1-800-865-0853

India
000800 1009009 1 4

Indonesia
0800-1-027753

Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-4705 1

Macau
(853) 6262-1631 1

Malaysia
1-800 803 638

New Zealand
0800 1 27753

Pakistan 1 4
Dial 00800 01001 first,
then dial 800 361 0479

Philippines 4
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)

Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-5171 1

South Korea
080 333 4000 4

Taiwan
0800-095-988

Thailand
Within Thailand:
1800 019 900 5

Tonga
(61) 1-300-321-456 3

Vanuatu
(61) 1-300-321-456 3

Vietnam
1800 1127

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Free phone technical support number is not accessible by mobile phone. Back
3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
5. This phone number is only accessible from dialing within Thailand. Back

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Complimentary Support

What is complimentary support?

Complimentary hardware support provides telephone support for basic setup, installation, assembly, and connectivity. See the support-related materials included with your Apple product for more information.

Complimentary software support provides telephone support for installation, launch, or reinstallation (not including data recovery) when your hardware configuration meets the minimum system requirements for the software. See the support-related materials included with your Apple product for more information.

How much complimentary support do I get?

Most Apple software and hardware products include unlimited complimentary support incidents within the first 90 days of product ownership, or longer if required by applicable law. Apple Watch Edition comes with 2 years of complimentary support. See the support-related materials included with your Apple product or visit the AppleCare Products page for more information.

How does Apple define “support incident?”

Apple defines a support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. Apple, in its sole discretion, will determine what constitutes a support incident. A support incident has reached resolution when the customer receives one of the following:

• Information that resolves the issue
• Information on how to obtain a software solution that will resolve the issue
• Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product
• Information that identifies the issue as being resolved by upgrading to a newer release of the supported product
• Notice that the issue has been identified as a hardware equipment issue
• Information that isolates issue to a third-party product, not supported by Apple

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Bundle Apple subscriptions with Apple One

Apple Music, Apple TV+, Apple Arcade, iCloud+, and more are bundled into one simple plan with Apple One. With a Family plan or Premier plan, you can share it all with your family.

How to get Apple One

1. On your iPhone, iPad, or iPod touch, go to Settings, tap your name, then tap Subscriptions.
2. Tap Apple One.
3. Choose a plan.
4. If you already subscribe to Apple Music, Apple News+, Apple Arcade, or Apple TV+, you don’t need to cancel those subscriptions. They will automatically be canceled when you’re billed for Apple One.

If you don’t see the offer on your iPhone, iPad, or iPod touch

Update your iPhone, iPad, or iPod touch, then go to Settings and look for the offer again.

You can also subscribe to Apple One on your Mac. Go to System Preferences > Apple ID > Media & Purchases. Next to Subscriptions, click Manage. If you don’t see the offer, you might need to update your Mac to the latest version of macOS.

What’s included with Apple One

Apple One includes a free 1-month trial for services that you don’t already have. After your free trial, services that you previously subscribed to are automatically included in Apple One. If you recently canceled a service, you might not be eligible for the free trial. Your plan automatically renews after the trial.

Individual

• Apple Music
• Apple TV+
• Apple Arcade
• iCloud+ with 50GB of storage

Apple Music can’t be shared with family using this plan. You can always share Apple TV+, iCloud+, and Apple Arcade with family.

Family

• Apple Music
• Apple TV+
• Apple Arcade
• iCloud+ with 200GB of storage

Share them all with up to five other family members.

Premier

• Apple Music
• Apple TV+
• Apple Arcade
• Apple News+ (if available in your region)
• Apple Fitness+ (if available in your region)
• iCloud+ with 2TB of storage

Share them all with up to five other family members.

See if Apple One is available in your country or region.

Источник

Contact Apple for support and service

See a list of Apple phone numbers around the world.

Please note that this is the contact page for support and service, not the corporate page for contacting Apple, which includes information on sales and product inquiries.

Before you call, have your serial number ready or start your support request online and we’ll connect you to an expert.

Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, view all support options.

The United States and Canada

Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009

Enterprise
1-866-752-7753

App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support

Apple Cash and person to person payments
1-877-233-8552

Latin America and the Caribbean

Brazil
0800-761-0880

Mexico
001-866-676-5682

Europe

Austria
0800 220325

Belgium (French)
0800 80 404

Belgium (Flemish)
0800 80 407

Bulgaria
00800 6002 7753

Croatia
0800 222 427

Cyprus
800 92433

Czech Republic
800 700527

Denmark
80249625

Estonia
8000 044333

Finland
0800 96372

Germany
0800 6645 451

Greece
00800 4414 5417 2
021 0300 9960 1

Hungary
06 80 983 435

Ireland
1800 804 062

Italy
800915904

Latvia
800 03251

Liechtenstein
0800 00 1853 2

Lithuania
(8-800) 30772

Luxembourg
800 24550

Malta
800 62072 2

Netherlands
0800 0201581

Norway
240 55133 1

Poland
00800 4411875 2

Portugal
800207983

Romania
0800 400138

Russia
8 800 555 6734 3

Slovakia
0800 178661

Slovenia
0800 80321

Spain
900812703

Sweden
020 100 529

Turkey
00800 4488 29878 2
0216 282 1622 1

Ukraine
0800 509 382

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
3. PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back

Africa

Egypt
0800 000 0888 1

South Africa
0800 444 426 1

Telephone numbers are subject to change.

1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

Asia Pacific

Australia
(61) 1-300-321-456 1

Brunei
801-4384 2

Fiji
(61) 1-300-321-456 3

Guam
1-800-865-0853

India
000800 1009009 1 4

Indonesia
0800-1-027753

Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-4705 1

Macau
(853) 6262-1631 1

Malaysia
1-800 803 638

New Zealand
0800 1 27753

Pakistan 1 4
Dial 00800 01001 first,
then dial 800 361 0479

Philippines 4
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)

Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-5171 1

South Korea
080 333 4000 4

Taiwan
0800-095-988

Thailand
Within Thailand:
1800 019 900 5

Tonga
(61) 1-300-321-456 3

Vanuatu
(61) 1-300-321-456 3

Vietnam
1800 1127

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Free phone technical support number is not accessible by mobile phone. Back
3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
5. This phone number is only accessible from dialing within Thailand. Back

Источник