Apple question and answer

Answers to your questions about Apple and security

Why is Apple objecting to the government’s order?

The government asked a court to order Apple to create a unique version of iOS that would bypass security protections on the iPhone Lock screen. It would also add a completely new capability so that passcode tries could be entered electronically.

This has two important and dangerous implications:

First, the government would have us write an entirely new operating system for their use. They are asking Apple to remove security features and add a new ability to the operating system to attack iPhone encryption, allowing a passcode to be input electronically. This would make it easier to unlock an iPhone by “brute force,” trying thousands or millions of combinations with the speed of a modern computer.

We built strong security into the iPhone because people carry so much personal information on our phones today, and there are new data breaches every week affecting individuals, companies and governments. The passcode lock and requirement for manual entry of the passcode are at the heart of the safeguards we have built in to iOS. It would be wrong to intentionally weaken our products with a government-ordered backdoor. If we lose control of our data, we put both our privacy and our safety at risk.

Second, the order would set a legal precedent that would expand the powers of the government and we simply don’t know where that would lead us. Should the government be allowed to order us to create other capabilities for surveillance purposes, such as recording conversations or location tracking? This would set a very dangerous precedent.

Is it technically possible to do what the government has ordered?

Yes, it is certainly possible to create an entirely new operating system to undermine our security features as the government wants. But it’s something we believe is too dangerous to do. The only way to guarantee that such a powerful tool isn’t abused and doesn’t fall into the wrong hands is to never create it.

Could Apple build this operating system just once, for this iPhone, and never use it again?

The digital world is very different from the physical world. In the physical world you can destroy something and it’s gone. But in the digital world, the technique, once created, could be used over and over again, on any number of devices.

Law enforcement agents around the country have already said they have hundreds of iPhones they want Apple to unlock if the FBI wins this case. In the physical world, it would be the equivalent of a master key, capable of opening hundreds of millions of locks. Of course, Apple would do our best to protect that key, but in a world where all of our data is under constant threat, it would be relentlessly attacked by hackers and cybercriminals. As recent attacks on the IRS systems and countless other data breaches have shown, no one is immune to cyberattacks.

Again, we strongly believe the only way to guarantee that such a powerful tool isn’t abused and doesn’t fall into the wrong hands is to never create it.

Has Apple unlocked iPhones for law enforcement in the past?

We regularly receive law enforcement requests for information about our customers and their Apple devices. In fact, we have a dedicated team that responds to these requests 24/7. We also provide guidelines on our website for law enforcement agencies so they know exactly what we are able to access and what legal authority we need to see before we can help them.

For devices running the iPhone operating systems prior to iOS 8 and under a lawful court order, we have extracted data from an iPhone.

We’ve built progressively stronger protections into our products with each new software release, including passcode-based data encryption, because cyberattacks have only become more frequent and more sophisticated. As a result of these stronger protections that require data encryption, we are no longer able to use the data extraction process on an iPhone running iOS 8 or later.

Hackers and cybercriminals are always looking for new ways to defeat our security, which is why we keep making it stronger.

The government says your objection appears to be based on concern for your business model and marketing strategy. Is that true?

Absolutely not. Nothing could be further from the truth. This is and always has been about our customers. We feel strongly that if we were to do what the government has asked of us — to create a backdoor to our products — not only is it unlawful, but it puts the vast majority of good and law abiding citizens, who rely on iPhone to protect their most personal and important data, at risk.

Is there any other way you can help the FBI?

We have done everything that’s both within our power and within the law to help in this case. As we’ve said, we have no sympathy for terrorists.

We provided all the information about the phone that we possessed. We also proactively offered advice on obtaining additional information. Even since the government’s order was issued, we are providing further suggestions after learning new information from the Justice Department’s filings.

One of the strongest suggestions we offered was that they pair the phone to a previously joined network, which would allow them to back up the phone and get the data they are now asking for. Unfortunately, we learned that while the attacker’s iPhone was in FBI custody the Apple ID password associated with the phone was changed. Changing this password meant the phone could no longer access iCloud services.

As the government has confirmed, we’ve handed over all the data we have, including a backup of the iPhone in question. But now they have asked us for information we simply do not have.

What should happen from here?

Our country has always been strongest when we come together. We feel the best way forward would be for the government to withdraw its demands under the All Writs Act and, as some in Congress have proposed, form a commission or other panel of experts on intelligence, technology, and civil liberties to discuss the implications for law enforcement, national security, privacy, and personal freedoms. Apple would gladly participate in such an effort.

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Questions & Answers

The Apple Online Store presents questions and answers asked and answered by actual visitors. This service is a great way to get specific, detailed product information from our community of visitors.

Getting Started

You may browse and read questions and answers without logging in, but if you want to post or answer a question, you will need to log in with an Apple ID, a unique user ID that allows you to access various Apple resources. For more information, see the Apple ID FAQ (opens in new window) page.

To participate in Q&A, you must agree to and abide by the Community Terms of Use — our set of «House Rules.»

Content Guidelines

Submitting Questions and Answers

You are encouraged to ask any product related question that helps you with your buying decision. Here are a few of the most important principles to keep in mind when you’re writing a question or answer:

• You are most likely to get an accurate and useful response if you are specific, clear, and concise in asking and answering questions.
• Avoid profanity, and do not post contact information (email addresses, phone numbers, etc.), URLs, time-sensitive material or alternative ordering information.
• Avoid questions about non-product related issues such as service and support, resellers, shipping, sales policies, other Apple partners or Apple topics not directly related to the product. Q&A is a place for asking and answering questions about the product’s features or functionality.
• Avoid technical support questions that refer to repairs or fixing a product that has stopped functioning. You can post those in the Apple Support Discussions.
• Avoid harmful or illegal advice as well as any speculation about future products or enhancements.
• For a full description of our community guidelines, including why certain content may not be posted, please review our Community Terms of Use.

Product Support Questions

Because the goal of Q&A is to help our visitors make informed buying decisions, it is not the right place for product support or «fix it» types of questions. If you have questions relating to product support, please visit the Apple Support Discussions.

When Your Question or Answer Will be Posted

Questions and answers will typically be posted on our site within 1 business day after they are received. When a question or answer is posted it becomes visible to other visitors who can then start responding to it.

If your submission is not visible within 1 business day, it was probably not posted due to a violation of our guidelines. In these cases we encourage you to review our Community Terms of Use and resubmit an updated version of your question or answer.

Following a Question

There are two ways to receive email alerts when new answers are posted for a particular question. You can choose to «follow» the question as part of the process for submitting a question. You may also «follow» the question by submitting your email address at the bottom the Q&A page for that question.

To stop receiving email alerts regarding a question, click the link that appears at the bottom of any Q&A email. You will be taken to a page that allows you to stop following that particular question or all Q&A questions.

Voting for the Best Answer

The Best Answer is calculated using a variety of measurable actions by the community. The calculation is primarily based on how many people found an answer useful, but other factors are considered as well.

Keep in mind that Apple does not confirm or verify the accuracy of the Best Answer or any other answer on the site.

Most Interesting Questions

Questions are determined to be interesting if they have a lot of activity. This includes things like the number of answers submitted to the question, the number of useful votes that those answers receive and the number of times people click on that question. All of this activity surrounding a question contributes toward its «interestingness» ranking.

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Copyright © 2021 Apple Inc. All rights reserved.

Community Terms of Use

1. Agreement to Community Terms of Use.

These Community Terms of Use (the TOU ) apply to the Ratings and Reviews feature on the Apple Online Store ( AOS ) described at: ( Ratings Feature ) and the Apple Questions and Answers feature described at: (the Q&A Feature ). The AOS website, the Ratings Feature and the Q&A Feature are the property of Apple Inc. The AOS, the Ratings Feature and the Q&A Feature are operated by Apple Distribution International ( Apple , We , Us or Our ).

THE RATINGS FEATURE AND THE Q&A FEATURE ARE NOT OFFERED TO PERSONS UNDER THE AGE OF 13. BY USING THE RATINGS FEATURE AND/OR THE Q&A FEATURE, YOU CERTIFY THAT YOU ARE ABOVE THE AGE OF 18 OR ACTING ONLY WITH PARENTAL CONSENT IF ABOVE THE AGE OF 13 BUT BELOW THE AGE OF 18. ALSO, BY USING THE RATINGS FEATURE AND/OR THE Q&A FEATURE, YOU CERTIFY THAT YOU AGREE TO THE TERMS AND CONDITIONS OF THE TOU. IF YOU DO NOT AGREE WITH THE TOU, DO NOT USE OR PARTICIPATE IN THE RATINGS FEATURE OR THE Q&A FEATURE.

WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO MODIFY THE TOU, AT ANY TIME AND WITHOUT NOTICE, BY POSTING SUCH MODIFICATIONS AND/OR THE ENTIRE REVISED TOU AT THE APPLICABLE LOCATION WITHIN THE AOS. IT IS YOUR RESPONSIBILITY TO CHECK THE TOU PERIODICALLY FOR SUCH MODIFICATIONS. YOUR CONTINUED USE OF AND/OR PARTICIPATION IN THE RATINGS FEATURE AND/OR THE Q&A FEATURE FOLLOWING THE POSTING OF ANY MODIFICATIONS TO THE TOU OR THE REVISED TOU WILL MEAN THAT YOU ACCEPT AND AGREE TO ALL SUCH MODIFICATIONS. AS LONG AS YOU COMPLY WITH THE TOU, YOU ARE GRANTED A PERSONAL, NON-EXCLUSIVE, NON-TRANSFERABLE, LIMITED PRIVILEGE TO USE THE RATINGS FEATURE AND THE Q&A FEATURE, AS APPLICABLE.

In addition to the TOU, your use of the Ratings Feature and the Q&A Feature are also governed by Apple’s main Web Site Terms and Conditions of Use located at: http://www.apple.com/legal/terms/site.html and the Apple Customer Privacy Policy, located at: http://www.apple.com/legal/privacy/, which are both made a part of the TOU by this reference.

2. General Terms and Conditions Governing Ratings Feature and Q&A Feature.

a. Participation. To join in and participate via the Ratings Feature and/or the Q&A Feature, you must first sign in using your Apple ID. If you have never registered with Us, you can set up a free account quickly and easily. Please note that you may not use inappropriate user names or impersonations ( Aliases ). Aliases that violate this rule will be removed and users attempting to impersonate another user will be removed.

b. Minors. You must be at least 13 years old to post any content using the Ratings Feature or the Q&A Feature. If you are over 13 years old but under 18 years of age, you must obtain your parent’s or legal guardian’s permission to use the Ratings Feature and/or the Q&A Feature before doing so.

c. No Interference. You agree not to interfere with or disrupt operation of the Ratings Feature or Q&A Feature.

d. Follow the law. Do not post or submit any User Content (defined below in Section 2(f)) that is intended to promote or commit or further the commission of an illegal act. In addition, do not send spam or submit software, links or descriptions of processes that break or otherwise work around digital rights management software or hardware. This includes but is not limited to conversations about ripping DVDs.

e. Act Appropriately. We expect that you will post or submit User Content and use language that is relevant to the topic at issue and appropriate for general conversation, with no defamatory, insulting, misleading, obscene, sexually, or otherwise offensive (in a sexual, racial, cultural or ethnic context) references.

f. Right to Monitor. Apple may, but shall have no obligation or responsibility to, pre-screen, monitor and/or otherwise review the AOS for inappropriate User Content and/or inappropriate user conduct, without any notice to you. For purposes of this TOU, User Content includes, any and all text, Reviews (defined below in Section 3(a)), links (including but not limited to Linked Sites, as defined in Section 2(k) below), graphics, photographs, images, trademarks, logos, artwork, music, sounds, videos and any and all other information and materials made available through or submitted via the Ratings Feature and/or the Q&A Feature. You understand that Apple assumes no responsibility for pre-screening, monitoring and/or reviewing (or failing to pre-screen, monitor and/or review) the AOS, the Ratings Feature or the Q&A Feature for inappropriate User Content or inappropriate user conduct.

g. No advertising or spam. Do not use the Ratings Feature or the Q&A Feature to promote, sell or market any business, products or services to others (e.g., User Content that is designed to advertise a book, service, software or some other item or service for sale.).

h. User Content.

(i) You agree that all User Content, whether publicly posted or privately transmitted, is the sole responsibility of the person from which such content originated. This means that you are entirely responsible for any and all User Content that you post, submit, email or otherwise transmit to the AOS or through the Ratings Feature and/or the Q&A Feature. We do not control any of the User Content posted on the AOS or transmitted via the Ratings Feature or the Q&A Feature and, as such, We do not guarantee the accuracy, suitability, integrity, non-infringement or quality of such User Content.

(ii) You understand that We cannot and do not guarantee that users will not make other uses of the User Content that you share. Therefore, if you have any User Content that you would like to keep confidential and/or which you don’t want others to use, do not post such User Content on the AOS or submit it via the Ratings Feature or the Q&A Feature. APPLE AND ITS AFFILIATES ARE NOT RESPONSIBLE FOR A USER’S MISUSE OR MISAPPROPRIATION OF ANY USER CONTENT THAT YOU POST ON THE AOS, OR SUBMIT OR MAKE AVAILABLE VIA THE RATINGS FEATURE OR THE Q&A FEATURE.

(iii) You agree that you will not include any personal information about you or any other person (e.g., email addresses, mailing addresses or phone numbers) in or referenced by any User Content that you post or otherwise make available on the AOS and/or any other Site (as that term is defined in Apple Inc.’s Web Site Terms and Conditions of Use), or that you submit via the Ratings Feature or the Q&A Feature.

(iv) If you submit, post or otherwise make any User Content available via the Ratings Feature and/or the Q&A Feature, and unless Apple indicates otherwise, you grant Apple, its agents, affiliates and sublicensees an irrevocable, nonexclusive, royalty-free, worldwide, transferable and fully sublicensable right and license during the entire period of protection of your intellectual property rights to: (a) quote, re-post, use, reproduce, store, modify, adapt, publish, translate, create derivative works from, syndicate, license, print, distribute, transmit, broadcast, and otherwise communicate, and publicly perform and display all or any portion of the User Content on AOS and/or any other Site in any manner or form and by any means or methods (including but not limited to forums and chat rooms), whether now known or hereafter devised, without notice, payment or attribution of any kind to you, your heirs or any third party, and (b) use, reproduce, store, publish, translate, distribute, transmit, broadcast, and otherwise communicate and display the initials of your first name and surname together with the name of the city and country that are associated with your account and/or that you submit in connection with such User Content on the AOS and/or any other Site(s) in any manner or form and by any means or methods (including but not limited to forums and chat rooms), whether now known or hereafter devised, without notice, payment or attribution of any kind to you, your heirs or any third party. This paragraph does not imply the waiver or transfer of your moral right as author.

(v) You represent and warrant that you own or otherwise control all of the rights in and to the User Content that you submit, post, share or otherwise make available, that the User Content is accurate and not misleading, that Our use of the User Content you supply does not violate the TOU and will not cause injury to any person or entity, and that you will indemnify Apple, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, licensees, subsidiaries and affiliates for all claims, losses and damages resulting from: (a) any and all User Content you supply, and (b) your violation of the TOU.

(vi) We reserve the right, in Our sole discretion, to reject or remove all or any portion of User Content that you post or submit and to elect not to make such User Content available, in whole or in part, through the AOS or any other Site, without notice to you.

i. Removal of User Content. Apple will make good faith efforts to investigate claims that User Content violates the TOU but Apple makes no warranty or representation to you that Apple will edit, remove or continue to permit the display of any User Content, whether or not such User Content is the subject of a claim. Apple reserves the right to reject, refuse to post or remove any User Content, in whole or in part, with or without prior notice or explanation, for any reason whatsoever, including but not limited to, User Content that, in Apple’s opinion: (a) violates the TOU, (b) violates applicable law, or otherwise diminishes or tarnishes the value of the AOS, any other Site or Apple’s brand. The decision to reject, refuse to post or remove any User Content is in Apple’s sole and final discretion.

j. Violation of TOU. Apple may disclose any information We have about you (including your identity) to the competent authority upon valid request if We determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Ratings Feature, the Q&A Feature or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Apple’s and/or Apple’s affiliates’ rights or property, or the rights or property of visitors to or users of the AOS, the Ratings Feature and/or Q&A Feature, including Apple’s customers. Apple reserves the right at all times to disclose any information that Apple deems necessary to comply with any applicable law, regulation, legal process or governmental request. Apple also may disclose your information when Apple determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

You acknowledge and agree that Apple may preserve any transmittal or communication by you with Apple through the Ratings Feature and/or Q&A Feature, and may also disclose such data and/or User Content, as applicable, if required to do so by law or if such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce the TOU, (3) respond to claims that any such data or User Content violates the rights of others, or (4) protect the rights, property or personal safety of Apple, its employees, users of or visitors to the AOS, and the public.

You agree that Apple may, in its sole discretion and without prior notice, terminate your access to the Ratings Feature and/or Q&A Feature and/or block your future access to the Ratings Feature and/or Q&A Feature if We determine that you have violated the TOU. You also agree that any violation by you of the TOU will constitute an unlawful and unfair business practice, and will cause irreparable harm to Apple, for which monetary damages would be inadequate, and you consent to Apple obtaining any injunctive or equitable relief that Apple deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Apple may have at law or in equity.

k. No Endorsement. Links to other independent third-party Web sites ( Linked Sites ) may be included in User Content. Such Linked Sites are not under Apple’s control, and Apple is not responsible for and does not endorse the content of such Linked Sites. In addition, Apple, its agents and affiliates assume no responsibility for and do not endorse or accept any advice, communications, content, information, recommendations, statements or views posted via the Ratings Feature or the Q&A Feature (including but not limited to User Content) as its own or as representative of its views, and Apple expressly disclaims any and all liability in connection with User Content. By allowing User Content to be posted on the AOS or any other Site or made available via the Ratings Feature or the Q&A Feature, Apple, its agents and affiliates do not endorse any advice, communications, content, information, recommendations, statements or views or positions reflected in such User Content.

l. No Impersonation of Apple or its employees. In addition to the prohibition on the use of Aliases set forth in the General Terms and Conditions above, you may not impersonate any person or entity, including, but not limited to, an Apple officer, executive, forum leader, host or moderator, or falsely state or otherwise misrepresent your affiliation with Apple or any other person or business.

m. Suspension and Termination Rights. In addition to any other rights available to Apple, Apple may, in its sole discretion, suspend or terminate your Apple account immediately and without notice or explanation if: (a) you have or Apple believes you have violated or acted inconsistently with the spirit or the terms of the TOU, (b) you have or Apple believes you have violated or attempted to violate the rights of others, or (c) you have engaged in disruptive behavior on more than one occasion. In addition, Apple also reserves the right to cancel unconfirmed accounts or accounts that have been inactive for a long period time.

n. No Technical Support. Apple does not formally provide technical support for use of or in connection with the Ratings Feature or the Q&A Feature. Any information that is provided by Apple in connection with use of or access to the Ratings Feature and/or the Q&A Feature is offered on an AS IS basis only, without warranties of any kind.

o. Void Where Prohibited. The Ratings Feature and the Q&A Feature are available from the AOS at http://store.apple.com/ie. If you choose to access the AOS from outside the Republic of Ireland, you do so at your own initiative and you are solely responsible for complying with applicable local laws.

p. Disclaimers. APPLE DOES NOT PROMISE THAT THE AOS OR ANY CONTENT, SERVICE OR FEATURE AVAILABLE ON THE AOS, INCLUDING BUT NOT LIMITED TO THE RATINGS FEATURE AND THE Q&A FEATURE, WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED. THE AOS, INCLUDING BUT NOT LIMITED TO THE RATINGS FEATURE THE Q&A FEATURE AND THEIR RESPECTIVE CONTENT, IS DELIVERED ON AN AS-IS AND AS-AVAILABLE BASIS. ALL INFORMATION PROVIDED ON THE AOS OR VIA THE RATINGS FEATURE OR THE Q&A FEATURE IS SUBJECT TO CHANGE WITHOUT NOTICE. APPLE AND ITS AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN PARTICULAR, THERE IS NO WARRANTY THAT THE RATINGS FEATURE AND/OR THE Q&A FEATURE WILL MEET YOUR REQUIREMENTS OR THAT ANY INFORMATION OBTAINED BY YOU AS A RESULT OF THE RATINGS FEATURE AND/OR THE Q&A FEATURE WILL BE ACCURATE OR RELIABLE. APPLE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY USERS IN CONNECTION WITH OR RELATED TO YOUR USE OF THE AOS, THE RATINGS FEATURE AND/OR THE Q&A FEATURE. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE AOS, THE RATINGS FEATURE, THE Q&A FEATURE, AND/OR ANY LINKED SITES. YOUR SOLE REMEDY AGAINST APPLE FOR DISSATISFACTION WITH THE RATINGS FEATURE AND/OR Q&A FEATURE OR ANY USER CONTENT IS TO STOP USING THE APPLICABLE FEATURE. THIS LIMITATION IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

q. Mitigation. Apple reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Ratings Feature, the Q&A Feature or any portions thereof, for any reason; (2) to modify or change the Ratings Feature, the Q&A Feature or any portions thereof and any applicable policies or terms; and (3) to interrupt the operation of the Ratings Feature, the Q&A Feature or any portions thereof, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

r. Limitation of Liability. Except where prohibited by law, in no event will Apple be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Apple has been advised of the possibility of such damages. If, notwithstanding the other provisions of the TOU, Apple is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Ratings Feature, the Q&A Feature or User Content provided via such Feature(s), Apple’s liability shall in no event exceed one hundred U.S. dollars (US$100). This limitation of liability shall not apply in the event of death, personal injuries, gross negligence or wilful misconduct.

s. Governing Law and Venue. The TOU shall be governed by the laws of the Republic of Ireland. You agree to the personal jurisdiction by and venue in the Irish courts, and waive any objection to such jurisdiction or venue. To the extent permitted by law, any claim under the TOU must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred. To the extent permitted by law, no recovery may be sought or received for damages other than out-of-pocket expenses. You and We are each solely responsible for the payment of our respective attorneys’ fees in the event of any dispute. In the event of any controversy or dispute between Apple and you arising out of or in connection with your use of the Ratings Feature and/or Q&A Feature, the parties shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party may submit such controversy or dispute to mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law.

t. Severability. If there is a determination that any provision of the TOU is invalid or unenforceable, that determination will not affect the rest of the TOU and the TOU shall be deemed amended to the minimum extent necessary to make them valid and enforceable.

3. Additional Terms Specific to the Ratings Feature.

In addition to your obligations discussed in the General Terms and Conditions above, there are some additional rules that Apple requires you to follow when using the Ratings Feature.

a. No Commercial Users. The Ratings Feature is intended for users to help other users. Manufacturers, suppliers, retailers and merchants are not allowed to post or submit Reviews or any promotional or advertising information through the Ratings Feature.

b. Reviews Must Be Relevant. The Ratings Feature presents certain User Content consisting of ratings and reviews written by actual users of Apple Products and third party products ( Reviews ). As a result, Apple asks that you submit only Reviews that are relevant to a particular product or product feature under discussion. Please do not post or submit any Reviews that discuss a different product or that otherwise distract from the focus of the product or product feature under discussion.

c. Prohibited User Content. In addition to the prohibitions discussed in the General Terms and Conditions above, you may not submit or post any Reviews or other User Content that discuss matters not relevant to a product’s features, specifications or performance. Examples of Reviews that are prohibited include, but are not limited to, the following:

• Reviews about Apple’s business partners;
• Reviews about Apple’s service and support policies;
• Reviews about Apple software update policies;
• Reviews about Apple’s hardware update policies;
• Reviews about Apple’s shipping and delivery methods of its software and/or products; and
• Reviews about Apple’s sales and refund policies.

d. One Review Per Product. You may not submit more than one Review per product.

4. Additional Terms Specific to the Q&A Feature.

In addition to your obligations discussed in the General Terms and Conditions above, there are some additional rules that Apple requires you to follow when using the Q&A Feature.

a. Subscription. If you want to follow what users are saying regarding a particular Q&A discussion topic, you may elect to receive emails from Apple regarding that discussion topic. To receive emails, simply provide your email address on the Q&A page for the discussion topic or topics you want to follow. If you no longer want to follow a particular discussion topic, or you no longer want to receive any emails regarding Q&A topics, click the «Unsubscribe» link that appears at the end of Q&A emails and you will be taken to a subscription management page that allows you to unsubscribe from a particular topic or from all Q&A emails. If you want to stop following a discussion topic but still want to receive other Q&A emails, make sure the «Unsubscribe» link you click is in an email regarding the discussion topic you no longer wish to follow.

b. Prohibited User Content. In addition to the prohibitions discussed in the General Terms and Conditions above, you may not post or submit User Content via the Q&A Feature that includes matters not relevant to the product under discussion or the product’s features, specifications or performance. Examples of prohibited User Content include, but are not limited to, the following:

• Harmful, fraudulent or misleading advice;
• Venting, rating or personal attacks on a user;
• Competitor pricing;
• Post-sales questions about any products purchased from Apple;
• Apple’s post-sales support policies; and
• Comparison of products that Apple does not sell.

c. User Content must be Relevant. If you submit User Content via the Q&A Feature, you will submit only User Content that is relevant to a particular product or product feature to which the Q&A discussion relates. Please do not post or submit any User Content that discusses a different product or that otherwise distracts from the focus of the product or product feature under discussion.

Copyright © 2021 Apple Inc. All rights reserved.

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