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AirPods Replacement, Service and Repair

Find out more about AirPods service options, warranty and pricing in the United Kingdom.

What are the service options for my AirPods?

Carry-in repair:
Take your AirPods to an Apple Authorised Service Provider. You’ll need your serial number, so make sure you bring your proof of purchase or original AirPods box along with your original AirPods. If you have AirPods or AirPods Pro, bring your Charging Case with you.

Mail-in repair:
Post your AirPods to us using a pre-paid delivery box provided by Apple. For AirPods or AirPods Pro, please include your Charging Case. You’ll receive a letter from Apple with additional instructions.

Contact Apple Support.
You can also discuss your service options with an Apple Support advisor by phone. You’ll need your serial number. For AirPods or AirPods Pro, you can find it on your Charging Case on the underside of the lid.

How long will my AirPods service take?

You should receive your replacement AirPods or charging case within a week.

How much does it cost to repair or replace my AirPods?

If your AirPods or charging case need servicing, there’s no charge if the issue is covered under the Apple One Year Limited Warranty, AppleCare+ or consumer law.

The prices for damage, battery service and lost AirPods shown here are for repairs made by Apple. Other service providers’ pricing and terms may vary.

AirPods and AppleCare+

AppleCare+ gives you expert technical support and hardware cover from Apple, including accidental damage protection. Each incident of accidental damage is subject to an excess fee. Just return your damaged AirPod(s) and/or damaged charging case to us, which counts as one incident. We’ll replace the damaged items.

If you don’t have an AppleCare+ plan, you’ll pay the out-of-warranty fee, as shown above.

Replace a lost AirPod

If you lose an AirPod or your charging case, you can purchase a replacement. Your replacement will be new. AppleCare+ for Headphones does not cover lost or stolen AirPods.

AirPods Pro	Lost fee
AirPods Pro	£ 85 each
Wireless charging case for AirPods Pro	£ 95
Magsafe Charging Case for AirPods Pro	£ 95

AirPods	Lost fee
AirPods (3rd generation)	£ 65 each
AirPods	£ 65 each
Charging case	£ 55
Wireless charging case	£ 75
MagSafe Charging Case	£ 75

All prices are in British pounds sterling and include VAT. Delivery (if needed) is an additional £ 7.44 .

Damaged AirPods

If your AirPods or charging case are damaged accidentally, you can replace each damaged item for an out-of-warranty fee. If you have AppleCare+ for Headphones, you’ll only pay an excess fee per incident.

AirPods Max	AppleCare+ excess fee (each incident)	Out-of-warranty fee
AirPods Max	£ 25	Ask your service representative

For AirPods Max, the out-of-warranty price depends on the type of repair. Ask your service representative for an estimate.

AirPods Pro	AppleCare+ excess fee (each incident)	Out-of-warranty fee
AirPods Pro	£ 25	£ 85 each
Wireless charging case for AirPods Pro	£ 25	£ 85
Magsafe Charging Case for AirPods Pro	£ 25	£ 85

AirPods	AppleCare+ excess fee (each incident)	Out-of-warranty fee
AirPods (3rd generation)	£ 25	£ 65 each
AirPods	£ 25	£ 65 each
Charging case	£ 25	£ 55
Wireless charging case	£ 25	£ 65
MagSafe Charging Case	£ 25	£ 65

All prices are in British pounds sterling and include VAT. Delivery (if needed) is an additional £ 7.44 .

Battery service

If your battery has a manufacturing issue and it’s covered by the Apple Limited Warranty, AppleCare+ or consumer law, we’ll service it for no additional cost. If your battery issue isn’t covered, we offer battery service for a fee. The Apple Limited Warranty doesn’t cover wear from normal use.

If you have AppleCare+ for Headphones, it offers replacement cover if your AirPod or charging case battery holds less than 80 per cent of its original capacity.

AirPods	Covered by AppleCare+	Battery service fee
AirPods Max	£ 0	£ 75
AirPods/AirPods Pro	£ 0	£ 45 each
Charging case, Wireless charging case (all)	£ 0	£ 45

All prices are in British pounds sterling and include VAT. Delivery (if needed) is an additional £ 7.44 .

Not sure if you have a battery issue? Get help with charging your AirPods.

AirPods Pro ear tips

If your AirPods Pro ear tips have a manufacturing issue that’s covered by the Apple Limited Warranty or AppleCare+, they can be replaced for no charge. Contact Apple Support.

If you lose them or you want extra ear tips, you can buy two new pairs of ear tips through the Apple Online Store. If you order them through the Apple Online Store, there’s no delivery charge.

Get ready for a service

When you return your AirPods for service, you’ll need to take some additional steps, such as:

• Returning your Charging Case with your AirPods or AirPods Pro. We need the case as part of your service. You don’t need to include the Smart Case that comes with AirPods Pro Max.
• Removing the ear tips from your AirPods Pro. Keep them, because we won’t be able to return them to you.

Apple Limited Warranty and proof of purchase

The Apple Limited Warranty covers your AirPods and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn’t cover damage caused by accidents or unauthorised modifications. See the warranty for complete details. You can check your cover status online and update your proof-of-purchase information if there’s an error in our records. If our warranty, your AppleCare plan or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.

Consumer law

Your country or region might have consumer protection laws for some repair issues. Find out more about your consumer law rights.

Our guarantee after service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty, whichever is longer. We offer this when you get service from us or from an Apple Authorised Service Provider. This is in addition to rights provided by consumer law.

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AirPods

Wireless. Effortless. Magical.

With plenty of talk and listen time, and an available wireless charging case, AirPods deliver an incredible wireless headphone experience. Simply take them out and they’re ready to use with all your devices. Put them in your ears and they connect immediately, immersing you in rich, high-quality sound. Just like magic.

Wireless to the fullest.

After a simple one-tap setup, AirPods are automatically on and always connected. 1 Using them is just as easy. They sense when they’re in your ears and pause when you take them out. And the AirPods experience is just as amazing whether you’re using them with your iPhone, Apple Watch, iPad, Mac, or Apple TV.

Performance you’ll want to hear.

Powered by the Apple H1 headphone chip, AirPods deliver a faster and more stable wireless connection to your devices — up to 2x faster when switching between active devices, 2 and a 1.5x faster connection time for phone calls. 3 The H1 chip also delivers up to 30 percent lower gaming latency. 4 So whether you’re playing games, listening to music, or enjoying podcasts, you’ll experience higher-quality sound.

Knows when you’re listening.

Optical sensors and motion accelerometers work together to automatically control the audio experience, engaging the microphones for phone calls and enabling AirPods to play sound as soon as they’re in your ears. You also have the freedom to wear one or both AirPods, and you can play or skip forward with a double-tap when listening to music.

Knows when you’re talking.

A speech-detecting accelerometer recognizes when you’re speaking and works with a pair of beamforming microphones to filter out external noise and focus on the sound of your voice.

Lay it down,
charge it up.

With the available Wireless Charging Case, charging is as simple as placing the AirPods case on a Qi-certified charging mat. That’s it. The LED indicator on the front of the case lets you know that your AirPods are charging. And when you’re away from a charging mat, you can use the Lightning port to charge.

The power of 24‑hour battery life.

AirPods deliver an industry-leading 5 5 hours of listening time 6 — and now up to 3 hours of talk time 7 — all on one charge. And they’re made to keep up with you, thanks to a charging case that holds multiple charges for more than 24 hours of listening time. 8 Need a quick charge? Just put AirPods back in the case for 15 minutes to get up to 3 hours of listening time 9 or up to 2 hours of talk time. 10 To check the battery, simply hold the AirPods next to your iPhone.

Instant setup. Easy listening.

AirPods connect immediately, and sound seamlessly switches between your iPhone, Apple Watch, Mac, iPad, and Apple TV. Easy setup, magical results.

Two can play this song.

With Audio Sharing, 11 you can easily share a song, podcast, or other audio stream between two sets of AirPods — each with independent volume control. If your AirPods are in their case, just bring them close to the iPhone or iPad you want to share with and connect in a tap. And if your AirPods are in your ears, bring your iPhone close to the device instead.

Say it in a way
only you can.

Discover new engraving options for AirPods. Mix emoji, text, and numbers.

Get 6 months of Apple Music free with your AirPods.*

Which AirPods are
right for you?

AirPods 2nd generation

Spatial audio unavailable

Active Noise Cancellation and Transparency mode unavailable

Sweat and water resistance unavailable

Up to 5 hours of listening time with a single charge 15 15 15 15 15 8 14 8 12

AirPods 3rd generation

Spatial audio with
dynamic head tracking 12 12 12 1 1 1 1 1 1

Active Noise Cancellation and Transparency mode unavailable

Sweat and
water resistant 13 13 13 2 2 2 2 6 10

MagSafe, wireless, and
Lightning charging 14 14 14 (none) (none) 7 13 7 11

Up to 6 hours of listening time with a single charge 15 15 15 15 15 8 14 8 12

AirPods Pro

Spatial audio with
dynamic head tracking 12 12 12 1 1 1 1 1 1

Active Noise
Cancellation and
Transparency mode

Sweat and
water resistant 13 13 13 2 2 2 2 6 10

MagSafe, wireless, and
Lightning charging 14 14 14 (none) (none) 7 13 7 11

Up to 4.5 hours of listening time with a single charge 15 15 15 15 15 8 14 8 12

AirPods Max

Spatial audio with
dynamic head tracking 12 12 12 1 1 1 1 1 1

Active Noise
Cancellation and
Transparency mode

Sweat and water resistance unavailable

Up to 20 hours of listening time with a single charge 15 15 15 15 15 8 14 8 12

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Fast, free, contactless delivery

And free returns. See checkout for delivery dates.

Financing

Explore 0% monthly financing options. Terms apply.

Get help buying

Have a question? Call a Specialist or chat online.

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AirPods (2nd generation) Technical Specifications

H1 headphone chip

1.59 inches
(40.5 mm)

1.59 inches
(40.5 mm)

Width: 0.65 inch (16.5 mm)

Depth: 0.71 inch (18.0 mm)

Weight: 0.14 ounce (4 grams)

1.74 inches (44.3 mm)

2.11 inches
(53.5 mm)

0.84 inch (21.3 mm)

Height:

2.11 inches
(53.5 mm)

Width: 1.74 inches (44.3 mm)

Depth: 0.84 inch (21.3 mm)

Weight: 1.35 ounces (38.2 grams)

• Works with the Lightning connector

AirPods

• Up to 5 hours of listening time with a single charge 2
• Up to 3 hours of talk time with a single charge 3

AirPods with Charging Case

• More than 24 hours of listening time 4
• Up to 18 hours of talk time 5

15 minutes in the case provides up to 3 hours listening time 6 or up to 2 hours talk time 7

• AirPods
• Charging Case
• Lightning to USB-A Cable
• Documentation

Accessibility features help people with disabilities get the most out of their new AirPods. Features include:

• Live Listen audio 8
• Headphone levels
• Headphone Accommodations

• iPhone and iPod touch models with the latest version of iOS
• iPad models with the latest version of iPadOS
• Apple Watch models with the latest version of watchOS
• Mac models with the latest version of macOS
• Apple TV models with the latest version of tvOS

iPhone Models

• iPhone 13 mini
• iPhone 13
• iPhone 13 Pro
• iPhone 13 Pro Max
• iPhone 12 mini
• iPhone 12
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
• iPhone X S
• iPhone X S Max
• iPhone X R
• iPhone X
• iPhone 8
• iPhone 8 Plus
• iPhone 7 11
• iPhone 7 Plus 11
• iPhone SE (2nd generation)
• iPhone SE (1st generation) 11
• iPhone 6s 11
• iPhone 6s Plus 11
• iPhone 6 11
• iPhone 6 Plus 11
• iPhone 5s 11

iPod Models

• iPod touch (7th generation)
• iPod touch (6th generation) 11

Mac Models 11

• MacBook (Retina, 12-inch, Early 2015–2017)
• MacBook Air (11-inch, Mid 2012–Early 2015)
• MacBook Air (13-inch, Mid 2012–2017)
• MacBook Air (Retina, 13-inch, 2018–2020)
• MacBook Air (M1, 2020)
• MacBook Pro (Retina, 13-inch, Late 2012–Early 2015)
• MacBook Pro (Retina, 15-inch, Mid 2012–Mid 2015)
• MacBook Pro (13-inch, Mid 2012–2020)
• MacBook Pro (15-inch, Mid 2012–2019)
• MacBook Pro 13-inch (2020, two ports)
• MacBook Pro 13-inch (2020, four ports)
• MacBook Pro 13-inch (M1, 2020)
• MacBook Pro 14-inch (2021)
• MacBook Pro 16-inch (2021)
• MacBook Pro (16-inch, 2019)
• iMac (21.5-inch, Late 2012–2017)
• iMac (27-inch, Late 2012–Late 2013)
• iMac (Retina 4K, 21.5-inch, Late 2015–2019)
• iMac (Retina 5K, 27-inch, Late 2014–2020)
• iMac (24-inch, M1, 2021)
• iMac Pro (2017)
• Mac mini (Late 2012–Late 2018)
• Mac mini (M1, 2020)
• Mac Pro (Late 2013–2019)

iPad Models

• iPad Pro 12.9-inch (5th generation)
• iPad Pro 12.9-inch (4th generation)
• iPad Pro 12.9-inch (3rd generation)
• iPad Pro 12.9-inch (2nd generation)
• iPad Pro 12.9-inch (1st generation) 11
• iPad Pro 11-inch (3rd generation)
• iPad Pro 11-inch (2nd generation)
• iPad Pro 11-inch (1st generation)
• iPad Pro 10.5-inch
• iPad Pro 9.7-inch 11
• iPad (9th generation)
• iPad (8th generation)
• iPad (7th generation)
• iPad (6th generation)
• iPad (5th generation)
• iPad Air (4th generation)
• iPad Air (3rd generation)
• iPad Air 2 11
• iPad Air (1st generation) 11
• iPad mini (6th generation)
• iPad mini (5th generation)
• iPad mini 4 11
• iPad mini 3 11
• iPad mini 2 11

Apple Watch Models 11

• Apple Watch Series 7
• Apple Watch Series 6
• Apple Watch SE
• Apple Watch Series 5
• Apple Watch Series 4
• Apple Watch Series 3
• Apple Watch Series 2
• Apple Watch Series 1

Apple TV Models 11

AirPods and the Environment

Apple takes a complete product life cycle approach to determining our environmental impact. Learn more

AirPods are designed with the following features to reduce environmental impact:

• Brominated flame retardant–free
• PVC-free
• Beryllium-free
• Mercury-free

Which AirPods are
right for you?

AirPods 2nd generation

Spatial audio unavailable

Active Noise Cancellation and Transparency mode unavailable

Sweat and water resistance unavailable

Up to 5 hours of listening time with a single charge 7 16 15 11 18 8 14 9 12

AirPods 3rd generation

Spatial audio with
dynamic head tracking 4 13 12 1 1 1 1 1 1

Active Noise Cancellation and Transparency mode unavailable

Sweat and
water resistant 5 14 13 2 2 2 2 7 10

MagSafe, wireless, and
Lightning charging 6 15 14 10 17 7 13 8 11

Up to 6 hours of listening time with a single charge 7 16 15 11 18 8 14 9 12

AirPods Pro

Spatial audio with
dynamic head tracking 4 13 12 1 1 1 1 1 1

Active Noise
Cancellation and
Transparency mode

Sweat and
water resistant 5 14 13 2 2 2 2 7 10

MagSafe, wireless, and
Lightning charging 6 15 14 10 17 7 13 8 11

Up to 4.5 hours of listening time with a single charge 7 16 15 11 18 8 14 9 12

AirPods Max

Spatial audio with
dynamic head tracking 4 13 12 1 1 1 1 1 1

Active Noise
Cancellation and
Transparency mode

Sweat and water resistance unavailable

Up to 20 hours of listening time with a single charge 7 16 15 11 18 8 14 9 12

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Free delivery

And free returns. See checkout
for delivery dates.

Pay monthly at 0% APR

You can pay over time when you choose to check out with Apple Card Monthly Installments. †

Get help buying

Have a question? Call a Specialist or chat online.

Make them yours

Engrave your AirPods with your initials or favorite emoji — free. Only at Apple.

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