- Obtaining service for your Apple product after an expired warranty
- Apple and the environment
- About vintage products
- About obsolete products
- Mac Service and Repair
- How do I get service for my Mac?
- How much will it cost?
- Battery service
- Accessories
- Is your Mac covered by AppleCare+?
- Get ready for service
- Apple Limited Warranty and proof of purchase
- Consumer law
- Our guarantee after service
- Apple Repair
- Send your product to Apple
- Find an Apple Authorized Service Provider
- Visit a Genius at an Apple Store
- Independent Repair Provider Program
- Who can apply?
- What are the requirements?
- Business and operational requirements
- Premises
- Technician Certification
- To Apply
- Notes
- iPhone Repair and Service
- Where can I get Apple-certified iPhone repairs?
- How long will my iPhone repair take?
- How much do iPhone repairs cost?
- What if I have AppleCare+ for iPhone?
- Genuine parts
- Other iPhone repairs
- Screen repair
- Battery replacement
- iPhone 13 repair costs in the United States
- iPhone 12 repair costs in the United States
- iPhone 11 repair costs in the United States
- iPhone X repair costs in the United States
- iPhone 8 repair costs in the United States
- iPhone 7 repair costs in the United States
- iPhone 6 repair costs in the United States
- iPhone SE repair costs in the United States
- iPhone 5 repair costs in the United States
- iPhone 4 repair costs in the United States
- Theft and loss
- Apple accessories
- Get ready for your repair
- Express Replacement Service
- Your product warranty
- Consumer law
- Our guarantee after service
Obtaining service for your Apple product after an expired warranty
Learn about your options for getting service and parts for Apple devices that are past their warranty period.
Owners of iPhone, iPad, iPod, Mac, or Apple TV products may obtain service and parts from Apple service providers, including Apple Retail Stores and Independent Repair Providers, for a minimum of 5 years from when Apple last distributed the product for sale.
Service and parts may be obtained for longer, as required by law or for up to 7 years, subject to parts availability. Additionally, Mac notebooks may be eligible for an extended battery-only repair period for up to 10 years from when the product was last distributed for sale, subject to parts availability.
Apple discontinues hardware service for certain technologically-obsolete products. Your device is supported by ongoing OS updates and backed by a network of more than 5,000 Apple-certified repair locations that you can count on if something unexpected happens.
Apple and the environment
Apple devices are designed to be long-lasting. They are made of durable materials that are heavily-tested in our Reliability Testing Lab. The longer you use your device, the better it is for the planet. For more information about Apple and the environment, go to https://www.apple.com/environment.
About vintage products
Products are considered vintage when Apple stopped distributing them for sale more than 5 and less than 7 years ago.
For products purchased in France, see Statutory Warranties of Seller and Spare Parts. Owners of new iPhone or Mac notebook products purchased after December 31, 2020 in France, may obtain service and parts from Apple or Apple service providers for 7 years from the date the product model was last supplied by Apple for distribution into France.
Find out which products are vintage:
About obsolete products
Products are considered obsolete when Apple stopped distributing them for sale more than 7 years ago. Monster-branded Beats products are considered obsolete regardless of when they were purchased.
Apple discontinues all hardware service for obsolete products, with the sole exception of Mac notebooks that are eligible for an additional battery-only repair period. Service providers cannot order parts for obsolete products.
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Mac Service and Repair
Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.
How do I get service for my Mac?
To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we’ll send you a box you can use to ship it to an Apple Repair Center. We’ll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.
Hardware service may no longer be available for older Macs. Contact your local provider to inquire about available service options.
How much will it cost?
There’s no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn’t covered, the price depends on the type of repair. Ask your service representative for an estimate.
Battery service
If you’re experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can’t turn on your Mac or if the screen turns black, follow these steps to resolve the issue.
Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.
MacBook Pro | Out of Warranty |
---|---|
16-inch MacBook Pro | $ 199 |
14-inch MacBook Pro | $ 199 |
15-inch MacBook Pro | $ 199 |
13-inch MacBook Pro | $ 199 |
MacBook Air | Out of Warranty |
---|---|
13-inch MacBook Air | $ 129 |
11-inch MacBook Air | $ 129 |
MacBook | Out of Warranty |
---|---|
12-inch MacBook | $ 199 |
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. Shipping (if required) is an additional $ 19.95 .
Accessories
Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn’t cover batteries that wear down from normal use. If your accessory’s battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.
Product | Accessory battery service |
---|---|
Magic Keyboard with Touch ID | $ 29 |
Magic Keyboard with Touch ID and Numeric Keypad | $ 29 |
Magic Keyboard | $ 29 |
Magic Keyboard with Numeric Keypad | $ 29 |
Magic Mouse | $ 29 |
Magic Trackpad | $ 29 |
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. If shipping is required, we’ll add an additional $ 6.95 shipping fee.
Is your Mac covered by AppleCare+?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don’t have AppleCare+, you’ll pay the out-of-warranty fee for that type of repair.
Model | Screen or external enclosure only (with AppleCare+) | Other damage (with AppleCare+) |
---|---|---|
All Mac models | $ 99 | $ 299 |
These fees apply in the United States. All prices are in U.S. dollars ($) and are subject to tax. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.
Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your Mac’s serial number.
Get ready for service
Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn’t responsible for lost data.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there’s an error in our records. If our warranty, your AppleCare plan, or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.
Consumer law
Your country or region might have consumer-protection laws for some repair issues.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
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Apple Repair
We’re here to help. Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
Send your product to Apple
Online or over the phone, we’ll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. This service is available for most Apple products.
Find an Apple Authorized Service Provider
Our network of Apple Authorized Service Providers give you lots of convenient locations for Apple repairs. In some areas, you can even schedule a technician to perform an iPhone screen repair at your home or office.
Visit a Genius at an Apple Store
You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.
You can check if a provider is an Independent Repair Provider or an Apple Authorized Service Provider. Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple’s warranty or AppleCare plans* but may offer their own repair warranty.
*Unless required by law, repairs made by Independent Repair Providers are not backed by Apple. Any damage that your device may incur by a non-Apple authorized repair provider is not covered by Apple’s Limited Warranty or an AppleCare plan.
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Independent Repair Provider Program
The Independent Repair Provider program is designed for companies interested in offering out-of-warranty repair service for iPhone and Mac. Qualifying companies can gain access to Apple genuine parts, tools, training, service guides, diagnostics and resources to perform a variety of out-of-warranty repairs for iPhone and Mac, such as iPhone display and battery replacements, and Mac logic board and video card replacements.
Who can apply?
Companies interested in performing out-of-warranty iPhone or Mac repairs directly to end users may apply. Apple will not consider applicants that use Apple trademark terms as part of any company name or web pages unless such use complies with the Apple Trademark Terms.
Parts resellers and distributors are not eligible for this program. Authorized Apple Resellers are not eligible for this program but may apply to the Apple Authorized Service Provider program.
What are the requirements?
Business and operational requirements
Companies applying are required to be an established business, with business verification documents available for review by Apple. Apple’s repair tools, training, service guides, and diagnostics must be kept confidential.
Premises
Eligible companies must maintain a commercial walk-in service location in an easily accessible location. A residential address is not acceptable as a service location.
Technician Certification
Participating service companies using Apple genuine parts are required to have Apple-certified technicians perform the repairs.
Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Certifications are updated on a per product basis annually. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider.
Detailed information about Apple Certifications preparatory courses and exams can be found here.
To Apply
We are currently accepting applications from businesses in the United States. Please submit an email with a completed Independent Repair Provider Notification of Interest form to IRP_Applicant_US_CAN@apple.com. You will be asked to provide relevant information about your business so that Apple can determine whether your organization is eligible for the Independent Repair Provider program.
Notes
- Apple will not consider applications that do not meet the program requirements.
- Meeting program requirements does not guarantee acceptance into the program.
- Apple reserves the right to reject any application without comment.
- Apple will not consider applicants that use Apple trademark terms as part of any company name or web pages unless such use complies with the Apple Trademark Terms.
Learn more about all of the service and repair programs Apple offers here.
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iPhone Repair and Service
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.
Hardware service may no longer be available for older iPhones. Contact your local provider to inquire about available service options.
Choose «Get service» to identify your issue and speak with a support advisor or find a repair location.
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you’ll be notified when it’s ready for pickup.
How much do iPhone repairs cost?
After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by the Apple warranty, an AppleCare plan, or consumer law.
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don’t have AppleCare+, you’ll pay the out-of-warranty fee for that type of repair.
Screen-only or back-glass only* damage | Any other damage | |
---|---|---|
AppleCare+ service fee | $ 29 | $ 99 |
* Back-glass only repairs are available for iPhone 12 and iPhone 13 models only. Terms and conditions apply.
Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.
Genuine parts
Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.
Other iPhone repairs
Do you need a repair for other issues like the Home button or liquid damage?
- If your iPhone issue is covered by the Apple warranty, AppleCare+, or consumer law, there’s no charge. This does not include accidental damage, which requires a fee.
- If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee.
- If your iPhone was damaged and you don’t have AppleCare+, your repair fee will vary, depending on the repair. The out-of-warranty prices on this page are for repairs made by Apple. Apple Authorized Service Providers may set their own fees.
Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.
Screen repair
You can repair a cracked iPhone screen at an Apple Store, an Apple Authorized Service Provider, or by sending it to an Apple Repair Center. If you have an AppleCare+ plan, you can use it to cover screen repair.
All of these locations use genuine Apple parts to ensure that your screen works like new after it’s repaired. Some locations offer same-day service.
Battery replacement
If your battery has an issue that’s covered by the Apple Limited Warranty, AppleCare+, or consumer law, we’ll service your iPhone at no additional cost.
Our warranty doesn’t cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee. If you have AppleCare+, it covers your iPhone for no additional charge if your product’s battery holds less than 80 percent of its original capacity. We might need to test your product to find the cause of your battery issue.
iPhone 13 repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
iPhone 13 | Other damage (out of warranty) |
---|---|
iPhone 13 Pro Max | $ 599 |
iPhone 13 Pro | $ 549 |
iPhone 13 | $ 449 |
iPhone 13 mini | $ 399 |
iPhone 12 repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
iPhone 12 | Other damage (out of warranty) |
---|---|
iPhone 12 Pro Max | $ 599 |
iPhone 12 Pro | $ 549 |
iPhone 12 | $ 449 |
iPhone 12 mini | $ 399 |
iPhone 11 repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
iPhone 11 | Other damage (out of warranty) |
---|---|
iPhone 11 Pro Max | $ 599 |
iPhone 11 Pro | $ 549 |
iPhone 11 | $ 399 |
iPhone X repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
iPhone X | Other damage (out of warranty) |
---|---|
iPhone XS Max | $ 599 |
iPhone XS | $ 549 |
iPhone X | $ 549 |
iPhone XR | $ 399 |
iPhone 8 repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
iPhone 8 | Other damage (out of warranty) |
---|---|
iPhone 8 Plus | $ 399 |
iPhone 8 | $ 349 |
iPhone 7 repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
iPhone 7 | Other damage (out of warranty) |
---|---|
iPhone 7 Plus | $ 349 |
iPhone 7 | $ 319 |
iPhone 6 repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
iPhone 6 | Other damage (out of warranty) |
---|---|
iPhone 6s Plus | $ 329 |
iPhone 6s | $ 299 |
iPhone 6 Plus | $ 329 |
iPhone 6 | $ 299 |
iPhone SE repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
iPhone 5 repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
iPhone 4 repair costs in the United States
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
All fees are in US dollars and are subject to tax. A $ 6.95 shipping fee will be added if we need to ship your iPhone. If the issue with your iPhone was caused by certain damage (such as severe damage not covered by the Apple warranty or AppleCare+), you might have to pay the full replacement value.
Theft and loss
If your iPhone was lost or stolen and you have AppleCare+ with Theft and Loss, you can file a claim to replace your missing iPhone.
iPhone model | AppleCare+ Theft and Loss deductible | AppleCare+ Theft and Loss deductible (for plans purchased before September 15, 2020) |
---|---|---|
iPhone 8, 7, 6s, SE | $ 149 | $ 199 |
iPhone Plus models | $ 149 | $ 229 |
iPhone 11, iPhone XR | $ 149 | $ 229 |
iPhone 11 Pro, iPhone 11 Pro Max | $ 149 | $ 269 |
iPhone X, iPhone XS, iPhone XS Max | $ 149 | $ 269 |
Apple accessories
The Apple-branded accessories that come in the box with your product, including the power adapter, are covered by our warranty, your AppleCare+ plan, and consumer law. For details, contact your carrier, Apple, or an Apple Authorized Service Provider.
Get ready for your repair
Before you get service for your iPhone, you’ll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.
Express Replacement Service
Express Replacement Service is a benefit of your AppleCare+ plan.
Your product warranty
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there’s an error in our records. If our warranty, your AppleCare plan, or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.
Consumer law
Your country or region might have consumer-protection laws for some repair issues.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
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