Apple support in english

Contact Apple for support and service

See a list of Apple phone numbers around the world.

Please note that this is the contact page for support and service, not the corporate page for contacting Apple, which includes information on sales and product inquiries.

Before you call, have your serial number ready or start your support request online and we’ll connect you to an expert.

Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, view all support options.

The United States and Canada

Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009

Enterprise
1-866-752-7753

App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support

Apple Cash and person to person payments
1-877-233-8552

Latin America and the Caribbean

Brazil
0800-761-0880

Mexico
001-866-676-5682

Europe

Austria
0800 220325

Belgium (French)
0800 80 404

Belgium (Flemish)
0800 80 407

Bulgaria
00800 6002 7753

Croatia
0800 222 427

Cyprus
800 92433

Czech Republic
800 700527

Denmark
80249625

Estonia
8000 044333

Finland
0800 96372

Germany
0800 6645 451

Greece
00800 4414 5417 2
021 0300 9960 1

Hungary
06 80 983 435

Ireland
1800 804 062

Italy
800915904

Latvia
800 03251

Liechtenstein
0800 00 1853 2

Lithuania
(8-800) 30772

Luxembourg
800 24550

Malta
800 62072 2

Netherlands
0800 0201581

Norway
240 55133 1

Poland
00800 4411875 2

Portugal
800207983

Romania
0800 400138

Russia
8 800 555 6734 3

Slovakia
0800 178661

Slovenia
0800 80321

Spain
900812703

Sweden
020 100 529

Turkey
00800 4488 29878 2
0216 282 1622 1

Ukraine
0800 509 382

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
3. PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back

Africa

Egypt
0800 000 0888 1

South Africa
0800 444 426 1

Telephone numbers are subject to change.

1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

Asia Pacific

Australia
(61) 1-300-321-456 1

Brunei
801-4384 2

Fiji
(61) 1-300-321-456 3

Guam
1-800-865-0853

India
000800 1009009 1 4

Indonesia
0800-1-027753

Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-4705 1

Macau
(853) 6262-1631 1

Malaysia
1-800 803 638

New Zealand
0800 1 27753

Pakistan 1 4
Dial 00800 01001 first,
then dial 800 361 0479

Philippines 4
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)

Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-5171 1

South Korea
080 333 4000 4

Taiwan
0800-095-988

Thailand
Within Thailand:
1800 019 900 5

Tonga
(61) 1-300-321-456 3

Vanuatu
(61) 1-300-321-456 3

Vietnam
1800 1127

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Free phone technical support number is not accessible by mobile phone. Back
3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
5. This phone number is only accessible from dialing within Thailand. Back

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Contacting Apple

Sales and
Product Enquiries

Apple Online Store

Visit the Apple Online Store to purchase Apple hardware, software and third-party accessories. To purchase by phone, please call 0800 048 0408 . Lines are open Monday–Friday 08:00–20:00 and Saturday–Sunday 09:00–18:00.

Find all the information you need about your Apple Online Store order. To modify, track or return your order, or simply update your account info, just go to the Order status page. For other enquiries, contact Apple Store Customer Service on 0800 048 0408. Lines are open Monday–Friday 08:00–20:00 and Saturday–Sunday 09:00–18:00.

Shop with SignTime BSL Support

British Sign Language (BSL) interpreters are available for all your online shopping needs, right in your web browser. Connect to an interpreter

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find opening hours and contact information for all locations.

Get Financing for You, Your Business or Your School

Apple Financial Services offers financing on Apple products for consumers, educational institutions and businesses. Speak to your Apple representative to learn more.

Find Consultants

Visit our Apple Consultants Network page to find a consultant.

Find Authorised Training Providers

Visit the Apple Training website for information on available courses and Apple Authorised Training Providers worldwide.

How to Buy for Business

If you are a business or professional user, visit the Apple Store for Business or call 0800 058 2222 . Lines are open Monday–Friday 08:00–20:00 and Saturday–Sunday 09:00–18:00. The Apple Store for Business offers a host of business services and financing solutions, as well as trade-in and developer sales. Open an account today.

How to Buy for Education

If you are a student, teacher or other education professional, visit the Apple Store for Education or call 0800 048 0408 . Lines are open Monday–Friday 08:00–20:00 and Saturday–Sunday 09:00–18:00. To purchase on behalf of your school, college or university, please call 0800 912 0207 to speak to an Apple representative.

Find Apple Authorised Resellers

Use our Reseller Locator to find an Apple Authorised Reseller in the UK.

Apple Authorised Resellers offer industry expertise, multi-platform services and Mac‑based solutions for a wide variety of organisations.

Find an Apple Shop

Apple shops are Apple‑designed retail outlets situated within established retail environments, such as department stores. Apple shops are staffed with trained experts who can tell you everything you need to know about the Mac.

Find an Apple Premium Reseller

Apple Premium Resellers are independent resellers who live and breathe the Mac. These Apple‑dedicated outlets offer the complete range of Macs and other products, along with a full complement of accessories and value-added services.

Find an Apple Solution Expert – Education

With a broad knowledge of the issues facing educators, Apple Solution Experts – Education are independent resellers who can transform your teaching and learning.

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Read books and more with Apple Books

Buy and download books and personalize your reading experience with Apple Books.

Buy books on your iPhone, iPad, iPod touch, or Mac

1. Open the Books app.
2. Tap or click Book Store.
3. Browse for a book, or search for a specific one. When you find a book that you’re interested in, tap or click it.
4. To buy a book, tap or click the price.
5. The book appears in your library in the Books app.

Read books

Organize your library

In the Books app, you can find all the books, book series, PDFs, and audiobooks that you purchased from the Book Store or Audiobook Store or manually added to your device.

Sort your books

1. Open the Books app.
2. On your iPhone or iPad, tap Library. Or on your Mac, click All under Library.
3. Tap or click Manually.
   
4. Choose a sort option, such as Title, Author, or Recent. Don’t see Sort Manually on your iPhone or iPad? Just swipe down on your screen, then the Sort Manually option appears.

See your books as a list

To see your books as a list instead of a grid:

• On your iPhone or iPad, tap the List View button .
• Or on your Mac, click View > View As from the menu bar, then click List View.

If you don’t see a book in your library

If you don’t see a book in your library:

• Turn on iCloud on your iPhone, iPad, or iPod touch. Go to Settings, tap your name, tap iCloud, then turn on both iCloud Drive and Books. Then go to Settings > Books. Under Syncing, turn on iCloud Drive.
• Update your iPhone, iPad, or iPod touch, or update your Mac.
• If you previously deleted the book, redownload the book.
• If you previously hid a book, unhide the book.

Discover more ways to read

• You can listen to audiobooks in the Books app on your iPhone, iPad, iPod touch, or Mac. Or use iTunes on a PC.
• You can save copies of PDFs from emails and webpages into the Books app.
• You can also add DRM-free EPUB file format books, books that you create with Pages, MP3 audiobooks, AAC audiobooks, and Audible.com audiobooks to your library.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Get your iPhone, iPad, or iPod touch ready for service

To protect your information and save time, follow these steps before you get service for your device.

Before you bring in your device

Follow these steps before you take your device to an Apple Store, Apple Authorized Service Provider, or carrier. If your device won’t turn on or respond, finish as many steps as possible:

1. Back up your iOS device.
2. Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone.*
3. If your iPhone needs battery service, have the battery percentage at 30% or less when you bring it in, if possible.

If you haven’t already, call to check whether you need an appointment before you go to a service location. For example, schedule a Genius Bar reservation before you go to an Apple Store. When you go, remember to bring these items:

• Your sales receipt (if possible), in case your service requires proof of purchase
• Your device and any accessories that you need help with
• A form of personal identification, such as a driver’s license, passport, or other government-issued ID

* If you’re unable to turn off Find My iPhone, Apple might not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot.

Before you send your device

Follow these steps before you send your device in for repair or replacement. If it won’t turn on or respond, finish as many steps as possible:

1. Back up your iOS device. To protect your data, erase your iOS device.
2. Remove your iOS device from your Apple ID device list.
3. Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place. If your iOS device doesn’t use a SIM card, contact your wireless service provider to suspend service if necessary.

Now your device is ready to send. If you arranged a repair request, you should have received instructions for mailing your device. If you didn’t get instructions, contact Apple Support.

If you haven’t set up a repair request, choose from these options:

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