- iPhone Repair and Service
- Where can I get Apple-certified iPhone repairs?
- How long will my iPhone repair take?
- How much do iPhone repairs cost?
- Screen repair
- Battery replacement
- Other repairs
- Genuine parts
- Apple accessories
- Get ready for iPhone service
- Your product warranty
- Consumer law
- Our guarantee after service
- Apple Repair
- Send your product to Apple
- Find an Apple Authorized Service Provider
- Visit a Genius at an Apple Store
- iPhone Screen Repair
- Support options
- What to expect
- iPhone screen replacement costs in the United States
- Is your iPhone covered by AppleCare+?
- Genuine parts
- iPhone Screen Repair
- Support options
- What to expect
- iPhone screen replacement costs in Hong Kong
- Is your iPhone covered by AppleCare+?
- Genuine parts
iPhone Repair and Service
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at one of our Apple Authorized Service Providers. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.
Hardware service may no longer be available for older iPhones. Contact your local provider to inquire about available service options.
How long will my iPhone repair take?
Many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you’ll be notified when it’s ready for pickup.
How much do iPhone repairs cost?
After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by the Apple warranty or consumer law.
Screen repair
You can get your cracked iPhone screen replaced at one of our Apple Authorized Service Providers.
All of these locations use genuine Apple parts and precision equipment to ensure that your screen works like new after it’s repaired. Some locations offer same-day service.
Battery replacement
You can get your iPhone battery replaced at an Apple Authorized Service Provider. Our authorized locations use genuine Apple parts.
The Apple Limited Warranty covers a battery that fails from a defect in manufacturing, but it doesn’t cover batteries that wear out from normal use. The cost to replace a battery depends on your iPhone model and if the issue is covered by warranty or consumer law.
Other repairs
Do you need a repair for other issues like the Home button, liquid damage, or an accessory?
- If your iPhone issue is covered by the Apple warranty or consumer law, there’s no charge. This does not include accidental damage, which requires a fee.
- If your iPhone was damaged, your repair fee will vary, depending on the repair. Apple Authorized Service Providers set their own fees, so ask for an estimate.
Genuine parts
Genuine Apple Parts are critical to a quality repair. Visit an Apple Authorized Service Provider to make sure you get your product back working the way it should.
Apple accessories
Apple-branded accessories, including the power adapter, are covered by our warranty and consumer law. For details, contact your carrier, Apple, or an Apple Authorized Service Provider.
Get ready for iPhone service
- Back up your iPhone with iCloud or iTunes. You’ll need the backup to restore your content if we have to reset or replace your iPhone.
- Make sure you know your Apple ID and password.
- If your iPhone has a SIM card, take it out and keep it.
- Keep your cables and other accessories when you get service.
- See our complete instructions on how to prepare your iPhone for service.
Your product warranty
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there’s an error in our records. If our warranty or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.
Consumer law
Your country or region might have consumer-protection laws for some repair issues.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
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Apple Repair
We’re here to help. Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
Send your product to Apple
Online or over the phone, we’ll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. This service is available for most Apple products.
Find an Apple Authorized Service Provider
Our network of Apple Authorized Service Providers give you lots of convenient locations for Apple repairs. In some areas, you can even schedule a technician to perform an iPhone screen repair at your home or office.
Visit a Genius at an Apple Store
You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.
You can check if a provider is an Independent Repair Provider or an Apple Authorized Service Provider. Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple’s warranty or AppleCare plans* but may offer their own repair warranty.
*Unless required by law, repairs made by Independent Repair Providers are not backed by Apple. Any damage that your device may incur by a non-Apple authorized repair provider is not covered by Apple’s Limited Warranty or an AppleCare plan.
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iPhone Screen Repair
Accidents happen. If your screen gets cracked, we can help.
Support options
Make an appointment to bring your iPhone into an Apple Authorized Service Provider or the Genius Bar.
Schedule onsite service to have an Apple Authorized Service Provider come to your home or office to complete your device repair. Onsite service is available in select locations and has an additional site-visit fee. This additional fee will be waived if your iPhone is covered by AppleCare+.
When you arrange to send in your iPhone for repair, we’ll send you a box with pre-printed labels to collect your iPhone, and then you can ship it to an Apple Repair Center at your convenience.
Every Apple repair with an Apple Authorized Service Provider, the Genius Bar, or an Apple Repair Center is performed by an Apple-trained technician using Apple precision tools. They deliver high-quality service using only genuine Apple parts, and your repair will be backed by Apple.
What to expect
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for screen replacement. If your technician needs to send your iPhone to an Apple Repair Center, you’ll be notified when it’s ready for pickup.
For a smoother repair process, back up your iPhone before service. Be sure you know your Apple ID and password.
iPhone screen replacement costs in the United States
The repair pricing in this chart applies only to screen damage. If you have any other damage to your iPhone, you’ll pay additional costs. If your iPhone is covered by AppleCare+, see the AppleCare+ section.
The out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may offer different prices. Your Apple Authorized Service Provider may also offer onsite service for an additional site-visit fee. This additional fee will be waived if your iPhone is covered by AppleCare+.
| iPhone 13 | Screen repair (out of warranty) |
|---|---|
| iPhone 13 Pro Max | $ 329 |
| iPhone 13 Pro | $ 279 |
| iPhone 13 | $ 279 |
| iPhone 13 mini | $ 229 |
| iPhone 12 | Screen repair (out of warranty) |
|---|---|
| iPhone 12 Pro Max | $ 329 |
| iPhone 12 Pro | $ 279 |
| iPhone 12 | $ 279 |
| iPhone 12 mini | $ 229 |
| iPhone 11 | Screen repair (out of warranty) |
|---|---|
| iPhone 11 Pro Max | $ 329 |
| iPhone 11 Pro | $ 279 |
| iPhone 11 | $ 199 |
| iPhone X | Screen repair (out of warranty) |
|---|---|
| iPhone XS Max | $ 329 |
| iPhone XS | $ 279 |
| iPhone X | $ 279 |
| iPhone XR | $ 199 |
| iPhone 8 | Screen repair (out of warranty) |
|---|---|
| iPhone 8 Plus | $ 169 |
| iPhone 8 | $ 149 |
| iPhone 7 | Screen repair (out of warranty) |
|---|---|
| iPhone 7 Plus | $ 169 |
| iPhone 7 | $ 149 |
| iPhone 6 | Screen repair (out of warranty) |
|---|---|
| iPhone 6s Plus | $ 169 |
| iPhone 6s | $ 149 |
| iPhone 6 Plus | $ 149 |
| iPhone 6 | $ 129 |
All fees are in US dollars and are subject to tax. A $ 6.95 shipping fee will be added if we need to ship your iPhone and it isn’t covered under warranty or an AppleCare+ plan. Accidental damage isn’t covered by the Apple warranty. If your screen fails due to a manufacturing issue, it may be covered by the Apple warranty, an AppleCare+ plan, or consumer law.
Is your iPhone covered by AppleCare+?
If you have an AppleCare+ plan, you can use it to cover screen repair. AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee or deductible, depending on your plan. If you don’t have an AppleCare+ plan, you’ll pay the out-of-warranty fee.
If your device is covered by AppleCare+ and you request onsite service, the additional onsite visit fee will be waived.
| iPhone model | Screen repair (AppleCare+ service fee) |
|---|---|
| All eligible iPhone models | $ 29 |
| Additional on-site visit fee (waived) | $ 0 |
Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.
Genuine parts
Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.
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iPhone Screen Repair
Accidents happen. If your screen gets cracked, we can help.
Support options
Make an appointment at an Apple Store or an Apple Authorized Service Provider. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.
Be sure you know your Apple ID and password, and back up your iPhone before you get a repair.
For a smoother repair process, prepare your iPhone before service. Learn how below.
What to expect
Some locations offer same-day screen repairs. If you send your iPhone directly to an Apple Repair Center or if your technician needs to ship it for you, it will be returned or ready for pickup in approximately 6-8 days.
iPhone screen replacement costs in Hong Kong
The repair pricing in this chart applies only to screen damage. If you have any other damage to your iPhone, you’ll pay additional costs. If your iPhone is covered by AppleCare+, see the AppleCare+ section.
Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
| iPhone 13 | Screen repair (out of warranty) |
|---|---|
| iPhone 13 Pro Max | HK$ 2,579 |
| iPhone 13 Pro | HK$ 2,139 |
| iPhone 13 | HK$ 2,139 |
| iPhone 13 mini | HK$ 1,769 |
| iPhone 12 | Screen repair (out of warranty) |
|---|---|
| iPhone 12 Pro Max | HK$ 2,579 |
| iPhone 12 Pro | HK$ 2,139 |
| iPhone 12 | HK$ 2,139 |
| iPhone 12 mini | HK$ 1,769 |
| iPhone 11 | Screen repair (out of warranty) |
|---|---|
| iPhone 11 Pro Max | HK$ 2,579 |
| iPhone 11 Pro | HK$ 2,139 |
| iPhone 11 | HK$ 1,569 |
| iPhone X | Screen repair (out of warranty) |
|---|---|
| iPhone XS Max | HK$ 2,579 |
| iPhone XS | HK$ 2,139 |
| iPhone X | HK$ 2,139 |
| iPhone XR | HK$ 1,569 |
| iPhone 8 | Screen repair (out of warranty) |
|---|---|
| iPhone 8 Plus | HK$ 1,329 |
| iPhone 8 | HK$ 1,169 |
| iPhone 7 | Screen repair (out of warranty) |
|---|---|
| iPhone 7 Plus | HK$ 1,329 |
| iPhone 7 | HK$ 1,169 |
| iPhone 6 | Screen repair (out of warranty) |
|---|---|
| iPhone 6s Plus | HK$ 1,329 |
| iPhone 6s | HK$ 1,169 |
| iPhone 6 Plus | HK$ 1,169 |
| iPhone 6 | HK$ 1,029 |
All prices are in Hong Kong dollars and include GST. Accidental damage isn’t covered by the Apple warranty. If your screen fails due to a manufacturing issue, it may be covered by the Apple warranty, an AppleCare+ plan, or consumer law.
Is your iPhone covered by AppleCare+?
If you have an AppleCare+ plan, you can use it to cover screen repair. AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. If you don’t have an AppleCare+ plan, you’ll pay the out-of-warranty fee.
| iPhone model | Screen repair (AppleCare+ service fee) |
|---|---|
| All eligible iPhone models | HK$ 228 |
Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.
Genuine parts
Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.
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