Apple support product repair

Independent Repair Provider Program

The Independent Repair Provider program is designed for companies interested in offering out-of-warranty repair service for iPhone and Mac. Qualifying companies can gain access to Apple genuine parts, tools, training, service guides, diagnostics and resources to perform a variety of out-of-warranty repairs for iPhone and Mac, such as iPhone display and battery replacements, and Mac logic board and video card replacements.

Who can apply?

Companies interested in performing out-of-warranty iPhone or Mac repairs directly to end users may apply. Apple will not consider applicants that use Apple trademark terms as part of any company name or web pages unless such use complies with the Apple Trademark Terms.

Parts resellers and distributors are not eligible for this program. Authorized Apple Resellers are not eligible for this program but may apply to the Apple Authorized Service Provider program.

What are the requirements?

Business and operational requirements

Companies applying are required to be an established business, with business verification documents available for review by Apple. Apple’s repair tools, training, service guides, and diagnostics must be kept confidential.

Premises

Eligible companies must maintain a commercial walk-in service location in an easily accessible location. A residential address is not acceptable as a service location.

Technician Certification

Participating service companies using Apple genuine parts are required to have Apple-certified technicians perform the repairs.

Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Certifications are updated on a per product basis annually. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider.

Detailed information about Apple Certifications preparatory courses and exams can be found here.

To Apply

We are currently accepting applications from businesses in the United States. Please submit an email with a completed Independent Repair Provider Notification of Interest form to IRP_Applicant_US_CAN@apple.com. You will be asked to provide relevant information about your business so that Apple can determine whether your organization is eligible for the Independent Repair Provider program.

Notes

• Apple will not consider applications that do not meet the program requirements.
• Meeting program requirements does not guarantee acceptance into the program.
• Apple reserves the right to reject any application without comment.
• Apple will not consider applicants that use Apple trademark terms as part of any company name or web pages unless such use complies with the Apple Trademark Terms.

Learn more about all of the service and repair programs Apple offers here.

Источник

Apple Repair

We’re here to help. Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.

Send your product to Apple

Online or over the phone, we’ll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. This service is available for most Apple products.

Find an Apple Authorized Service Provider

Our network of Apple Authorized Service Providers give you lots of convenient locations for Apple repairs. In some areas, you can even schedule a technician to perform an iPhone screen repair at your home or office.

Visit a Genius at an Apple Store

You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.

You can check if a provider is an Independent Repair Provider or an Apple Authorized Service Provider. Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple’s warranty or AppleCare plans* but may offer their own repair warranty.

*Unless required by law, repairs made by Independent Repair Providers are not backed by Apple. Any damage that your device may incur by a non-Apple authorized repair provider is not covered by Apple’s Limited Warranty or an AppleCare plan.

Источник

Mac Service and Repair

Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.

How do I get service for my Mac?

To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we’ll send you a box you can use to ship it to an Apple Repair Center. We’ll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.

Hardware service may no longer be available for older Macs. Contact your local provider to inquire about available service options.

How much will it cost?

There’s no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn’t covered, the price depends on the type of repair. Ask your service representative for an estimate.

Battery service

If you’re experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can’t turn on your Mac or if the screen turns black, follow these steps to resolve the issue.

Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.

MacBook Pro	Out of Warranty
16-inch MacBook Pro	$ 199
14-inch MacBook Pro	$ 199
15-inch MacBook Pro	$ 199
13-inch MacBook Pro	$ 199

MacBook Air	Out of Warranty
13-inch MacBook Air	$ 129
11-inch MacBook Air	$ 129

MacBook	Out of Warranty
12-inch MacBook	$ 199

Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. Shipping (if required) is an additional $ 19.95 .

Accessories

Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn’t cover batteries that wear down from normal use. If your accessory’s battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.

Product	Accessory battery service
Magic Keyboard with Touch ID	$ 29
Magic Keyboard with Touch ID and Numeric Keypad	$ 29
Magic Keyboard	$ 29
Magic Keyboard with Numeric Keypad	$ 29
Magic Mouse	$ 29
Magic Trackpad	$ 29

Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. If shipping is required, we’ll add an additional $ 6.95 shipping fee.

Is your Mac covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.

If you don’t have AppleCare+, you’ll pay the out-of-warranty fee for that type of repair.

Model	Screen or external enclosure only (with AppleCare+)	Other damage (with AppleCare+)
All Mac models	$ 99	$ 299

These fees apply in the United States. All prices are in U.S. dollars ($) and are subject to tax. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.

Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your Mac’s serial number.

Get ready for service

Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn’t responsible for lost data.

Apple Limited Warranty and proof of purchase

The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there’s an error in our records. If our warranty, your AppleCare plan, or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.

Consumer law

Your country or region might have consumer-protection laws for some repair issues.

Our guarantee after service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

Источник

Complimentary Support

What is complimentary support?

Complimentary hardware support provides telephone support for basic setup, installation, assembly, and connectivity. See the support-related materials included with your Apple product for more information.

Complimentary software support provides telephone support for installation, launch, or reinstallation (not including data recovery) when your hardware configuration meets the minimum system requirements for the software. See the support-related materials included with your Apple product for more information.

How much complimentary support do I get?

Most Apple software and hardware products include unlimited complimentary support incidents within the first 90 days of product ownership, or longer if required by applicable law. Apple Watch Edition comes with 2 years of complimentary support. See the support-related materials included with your Apple product or visit the AppleCare Products page for more information.

How does Apple define “support incident?”

Apple defines a support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. Apple, in its sole discretion, will determine what constitutes a support incident. A support incident has reached resolution when the customer receives one of the following:

• Information that resolves the issue
• Information on how to obtain a software solution that will resolve the issue
• Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product
• Information that identifies the issue as being resolved by upgrading to a newer release of the supported product
• Notice that the issue has been identified as a hardware equipment issue
• Information that isolates issue to a third-party product, not supported by Apple

Источник

Obtaining service for your Apple product after an expired warranty

Learn about your options for getting service and parts for Apple devices that are past their warranty period.

Owners of iPhone, iPad, iPod, Mac, or Apple TV products may obtain service and parts from Apple service providers, including Apple Retail Stores and Independent Repair Providers, for a minimum of 5 years from when Apple last distributed the product for sale.

Service and parts may be obtained for longer, as required by law or for up to 7 years, subject to parts availability. Additionally, Mac notebooks may be eligible for an extended battery-only repair period for up to 10 years from when the product was last distributed for sale, subject to parts availability.

Apple discontinues hardware service for certain technologically-obsolete products. Your device is supported by ongoing OS updates and backed by a network of more than 5,000 Apple-certified repair locations that you can count on if something unexpected happens.

Apple and the environment

Apple devices are designed to be long-lasting. They are made of durable materials that are heavily-tested in our Reliability Testing Lab. The longer you use your device, the better it is for the planet. For more information about Apple and the environment, go to https://www.apple.com/environment.

About vintage products

Products are considered vintage when Apple stopped distributing them for sale more than 5 and less than 7 years ago.

For products purchased in France, see Statutory Warranties of Seller and Spare Parts. Owners of new iPhone or Mac notebook products purchased after December 31, 2020 in France, may obtain service and parts from Apple or Apple service providers for 7 years from the date the product model was last supplied by Apple for distribution into France.

Find out which products are vintage:

About obsolete products

Products are considered obsolete when Apple stopped distributing them for sale more than 7 years ago. Monster-branded Beats products are considered obsolete regardless of when they were purchased.

Apple discontinues all hardware service for obsolete products, with the sole exception of Mac notebooks that are eligible for an additional battery-only repair period. Service providers cannot order parts for obsolete products.

Источник