- Contact Apple for support and service
- The United States and Canada
- Latin America and the Caribbean
- Europe
- Africa
- Asia Pacific
- Contacting Apple
- Sales and Product Inquiries
- Apple Online Store
- Shop with SignTime ASL Support
- Apple Retail Stores
- Get Financing for You, Your Business, or Your School
- Find Consultants
- Find Authorized Training Providers
- How to Buy for Business
- How to Buy for Education
- Find Apple Authorized Resellers
- North American Corporate Contacts
- Product and Services Support
- Contact Apple Support
- Get ASL Support through SignTime
- Browse Online Support
- Lost or Stolen Apple Products
- How to Contact Apple Online Live Chat Support Team
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- 142 thoughts on “How to Contact Apple Online Live Chat Support Team”
Contact Apple for support and service
See a list of Apple phone numbers around the world.
Please note that this is the contact page for support and service, not the corporate page for contacting Apple, which includes information on sales and product inquiries.
Before you call, have your serial number ready or start your support request online and we’ll connect you to an expert.
Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, view all support options.
The United States and Canada
Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009
Enterprise
1-866-752-7753
App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support
Apple Cash and person to person payments
1-877-233-8552
Latin America and the Caribbean
Brazil
0800-761-0880
Mexico
001-866-676-5682
Europe
Austria
0800 220325
Belgium (French)
0800 80 404
Belgium (Flemish)
0800 80 407
Bulgaria
00800 6002 7753
Croatia
0800 222 427
Cyprus
800 92433
Czech Republic
800 700527
Denmark
80249625
Estonia
8000 044333
Finland
0800 96372
Germany
0800 6645 451
Greece
00800 4414 5417 2
021 0300 9960 1
Hungary
06 80 983 435
Ireland
1800 804 062
Italy
800915904
Latvia
800 03251
Liechtenstein
0800 00 1853 2
Lithuania
(8-800) 30772
Luxembourg
800 24550
Malta
800 62072 2
Netherlands
0800 0201581
Norway
240 55133 1
Poland
00800 4411875 2
Portugal
800207983
Romania
0800 400138
Russia
8 800 555 6734 3
Slovakia
0800 178661
Slovenia
0800 80321
Spain
900812703
Sweden
020 100 529
Turkey
00800 4488 29878 2
0216 282 1622 1
Ukraine
0800 509 382
Telephone numbers are subject to change.
- Local and national telephone rates apply. Back
- Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
- PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back
Africa
Egypt
0800 000 0888 1
South Africa
0800 444 426 1
Telephone numbers are subject to change.
- Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
Asia Pacific
Australia
(61) 1-300-321-456 1
Brunei
801-4384 2
Fiji
(61) 1-300-321-456 3
Guam
1-800-865-0853
India
000800 1009009 1 4
Indonesia
0800-1-027753
Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-4705 1
Macau
(853) 6262-1631 1
Malaysia
1-800 803 638
New Zealand
0800 1 27753
Pakistan 1 4
Dial 00800 01001 first,
then dial 800 361 0479
Philippines 4
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)
Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-5171 1
South Korea
080 333 4000 4
Taiwan
0800-095-988
Thailand
Within Thailand:
1800 019 900 5
Tonga
(61) 1-300-321-456 3
Vanuatu
(61) 1-300-321-456 3
Vietnam
1800 1127
Telephone numbers are subject to change.
- Local and national telephone rates apply. Back
- Free phone technical support number is not accessible by mobile phone. Back
- Customers calling will be charged at relevant IDD carrier IDD rate. Back
- Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
- This phone number is only accessible from dialing within Thailand. Back
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Contacting Apple
Sales and
Product Inquiries
Apple Online Store
Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call (800) MY–APPLE (800–692–7753) .
You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753 .
Shop with SignTime ASL Support
American Sign Language (ASL) interpreters are available for all your online shopping needs, right in your web browser. Connect to an interpreter
Apple Retail Stores
Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.
Get Financing for You, Your Business, or Your School
Apple Financial Services offers financing on Apple products for consumers, educational institutions, and businesses. Speak with your Apple representative to learn more.
Find Consultants
Visit our Apple Consultants Network page to find a consultant in the U.S. or Canada.
Find Authorized Training Providers
Visit the Apple Training website for information on available courses and Apple Authorized Training Providers worldwide.
How to Buy for Business
If you are a business or professional user, visit the Apple Store for Business or call 1–800–854–3680.
Corporate and Government Sales:
- Apple Enterprise Sales (877) 412–7753
- Apple Government Sales (877) 418–2573
How to Buy for Education
If you are a student or teacher, visit the Apple Store for Education or call 1–800–692–7753 .
If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 1–800–800–2775 , 7 days a week from 9 AM to 6 PM central time 7 days a week from 9:00 a.m. to 6:00 p.m. Central time.
Find Apple Authorized Resellers
Use our Reseller Locator to find an Apple Authorized Reseller in the U.S.
Apple Authorized Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organizations.
North American Corporate Contacts
- Apple Media Helpline (408) 974–2042
- Apple Software Upgrade Center (888) 840–8433
- Reseller Referral (Resellers, Trainers, Consultants) (800) 538–9696
- Apple Store (Consumer and Education Individuals) (800) MY–APPLE (800–692–7753)
- Apple Store (Consumer and Education Individuals) 001–800–MY–APPLE (001–800–692–7753)
- Apple Store (Small Business) 001–800–692–7753
Product and Services Support
Contact Apple Support
Need service or support? Start your request online and we’ll find you a solution.
More Ways to Get Help:
Get ASL Support through SignTime
You can also receive AppleCare service and support in American Sign Language (ASL). Connect to an interpreter
If you are a customer with a disability and utilize our accessibility features such as VoiceOver or MFi Hearing devices, call (877) 204–3930 for direct access to Apple representatives who are trained in providing support for these services.
Most Apple products are eligible for 90 days of complimentary technical support. Online technical support for Apple products is available beyond the initial 90 days.
Browse Online Support
Visit the Apple Support site for quick answers, manuals, and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.
For help with Beats by Dre headphones and speakers, visit Beats Support. For help with the Beats Music streaming service, visit Beats Music Support.
Lost or Stolen Apple Products
If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch, or Mac.
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How to Contact Apple Online Live Chat Support Team
If you need help, Apple provides support for your products in many ways. One of them is live chat support. Live chat allows you to use instant / live (real-time) messaging to contact Apple’s support team via its website. Apple’s live chat offers faster response times, much faster than emails. In fact, a lot of users prefer chat assistance over emails and phone calls. You can arrange a chat with an Apple Expert who specializes in your exact question.
Please note that if you need hands-on technical support for your iPhone, iPad, Mac, Apple TV, AirPods, you can get expert advice at the Genius Bar. You can reserve time with a Genius.
I think that the quickest and most convenient way to get answers to your support questions is to chat with Apple. Apple support chat is available 24×7.
Apple’s support team can answer any questions that you have about Apple products, hardware (iPhone, iPad, etc), software (iOS, macOS, FaceTime, Pages, etc) and services (iCloud, Apple Music, iMessage, etc.).
Please note that live chat is available, although it may not be available in all countries.
How to access Apple live chat support
1. Visit Apple’s web site: https://www.apple.com.
2. Click Support.
3. Click Contact Support (top menu bar).
4. Click Talk to us. It may also be “Tell us how we can help”. You can also directly access this page by clicking the getsupport.apple.com.
5. Now choose a product or service. For instance, if you are having problems with your iPhone, click iPhone. Or if you are having a problem with your Apple ID, click Apple ID.
Now select the specific iPhone problem you are having, like the battery, back-up, Apple ID, or Wi-Fi problems. You can also search for topics.
6. Now you will be asked a more specific issue that you are having. If your issue is not listed there, you can select the “the topic is not listed” option. If you choose this option, you will be asked to describe your problem in the next screen.
7. After this, choose how you like to get help. If you want the live chat option, simply select the “Chat”. The page will also tell you how much approximately you may wait.
8. Now you need to either log in with your Apple ID and password or enter your products serial or IMEI number. How do you find your serial number? It is very easy. Let’s say you are having a Mac problem, you can find your Mac’s serial number by going to Apple menu > About This Mac. Or if you are having an iPhone issue, you can find the serial number by going to Settings > General > About.
It may take a few minutes before you talk to a support guy. The next available agent will be with you to help you with your issues. Once you are connected, a live chat representative will ask you to describe your problem, after you describe your problem, the representative will do their best to talk you through possible solutions.
I resolved most of my problems via the Apple chat option. However, if you are unable to resolve your requests, there are always other options. As I stated above, Apple offers many options for you to request and receive technical support. For instance, you can call Apple support and visit an Apple store. But do not worry your issue will be resolved as Apple is committed to helping its customers.
You can also send feedback to Apple (a suggestion or reporting a problem). Although Apple may not answer, Apple read every feedback they receive. Your feedback will help Apple improve your experience.
Serhat Kurt
Dr. Serhat Kurt worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. Here is his LinkedIn profile.
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142 thoughts on “How to Contact Apple Online Live Chat Support Team”
I spoke to one of your agents recently about the message I constantly receive on my laptop telling me my iCloud settings are out of date.
When I try to reset them I can’t as I need to change the email address, this was discussed in my earlier conversation and I was assured that the right email address was registered, this is not so.
Please help
Need to change payment details
For my iCloud
I have a question why do I always get deducted from apple entertainment when I haven’t purchase anything
I have an upgrade to 50GB CLOUD memory, my daughter needs to increase her cloud storage as well but every time I try to add the storage for her it gets to payment method but no actions but Back and doesn’t upgrade. Do I have to upgrade to the 200GB tariff or can we just at the 50GB and if so how??
i am extremely unhappy with the 11.2.1 upgrade installation. I worked my butt off to buy your products and i almost have to be a developer or stay up 24 hours for days and go to work to make a simple upgrade to a new firmware. Very dissapointed
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