Apple technical support advisor

AppleCare for Enterprise

Priority onsite service and 24/7 support help keep your end users up and running

Coverage for every Mac, iPhone, and iPad.

AppleCare for Enterprise includes flexible service options, priority onsite services, and
as fast as next-business-day device repair or replacement.

Global onsite hardware service.

You have the option to get onsite service coverage for two, three, or four years from the date of your hardware purchase, depending on the plan you choose. If you have a hardware issue during that time, AppleCare for Enterprise will help get you back up and running quickly. You can choose to get onsite service at your location, as fast as the next business day, or you can get service at any Apple Authorized Service Provider across Apple’s worldwide network. Use the onsite service look‑up tool to determine the onsite service available in a specific location.

Additional device repair or replacement.

In addition to onsite hardware coverage, you can repair up to 4 percent of your covered Mac computers, or up to 10 percent of your covered iPad or iPhone devices, for any reason, at no additional fee. So if an employee accidentally damages a device, AppleCare for Enterprise can cover that, too. In most cases, Apple can repair or replace the device as fast as one business day.

Support for end users

AppleCare for Enterprise can help reduce the load on your internal help desk by providing unlimited technical support for your end users over the phone, 24/7. Apple will provide technical support for Apple hardware and operating systems; Apple apps such as Keynote, Pages, and Numbers; and personal accounts or settings.

IT department support

AppleCare for Enterprise includes AppleCare Help Desk Support which provides unlimited telephone technical support for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. This direct access to our Business and Education advisors includes graphical user interface-level assistance with macOS Server network configuration and server administration. You can even get help for Apple Business Manager or Apple School Manager when you call.

For more complex issues, AppleCare for Enterprise gives you an incident of IT department–level support each year. You’ll get help with complex deployment and integration scenarios, including MDM and Active Directory.

You can also purchase additional IT department support through an AppleCare OS Support agreement for an additional fee.

Whether you have occasional questions or you need assistance on a regular basis, Apple has flexible support plans to fit your requirements.

Get AppleCare for Enterprise now.

AppleCare for Enterprise is available in volume-based price tiers starting at 200, 1000, and 5000 covered devices. Contact Apple, an Apple Authorized Reseller, or an Authorized Carrier Partner to receive a quote for AppleCare for Enterprise.

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Contact Apple for support and service

See a list of Apple phone numbers around the world.

Please note that this is the contact page for support and service, not the corporate page for contacting Apple, which includes information on sales and product inquiries.

Before you call, have your serial number ready or start your support request online and we’ll connect you to an expert.

Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, view all support options.

The United States and Canada

Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009

Enterprise
1-866-752-7753

App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support

Apple Cash and person to person payments
1-877-233-8552

Latin America and the Caribbean

Brazil
0800-761-0880

Mexico
001-866-676-5682

Europe

Austria
0800 220325

Belgium (French)
0800 80 404

Belgium (Flemish)
0800 80 407

Bulgaria
00800 6002 7753

Croatia
0800 222 427

Cyprus
800 92433

Czech Republic
800 700527

Denmark
80249625

Estonia
8000 044333

Finland
0800 96372

Germany
0800 6645 451

Greece
00800 4414 5417 2
021 0300 9960 1

Hungary
06 80 983 435

Ireland
1800 804 062

Italy
800915904

Latvia
800 03251

Liechtenstein
0800 00 1853 2

Lithuania
(8-800) 30772

Luxembourg
800 24550

Malta
800 62072 2

Netherlands
0800 0201581

Norway
240 55133 1

Poland
00800 4411875 2

Portugal
800207983

Romania
0800 400138

Russia
8 800 555 6734 3

Slovakia
0800 178661

Slovenia
0800 80321

Spain
900812703

Sweden
020 100 529

Turkey
00800 4488 29878 2
0216 282 1622 1

Ukraine
0800 509 382

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
3. PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back

Africa

Egypt
0800 000 0888 1

South Africa
0800 444 426 1

Telephone numbers are subject to change.

1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

Asia Pacific

Australia
(61) 1-300-321-456 1

Brunei
801-4384 2

Fiji
(61) 1-300-321-456 3

Guam
1-800-865-0853

India
000800 1009009 1 4

Indonesia
0800-1-027753

Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-4705 1

Macau
(853) 6262-1631 1

Malaysia
1-800 803 638

New Zealand
0800 1 27753

Pakistan 1 4
Dial 00800 01001 first,
then dial 800 361 0479

Philippines 4
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)

Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-5171 1

South Korea
080 333 4000 4

Taiwan
0800-095-988

Thailand
Within Thailand:
1800 019 900 5

Tonga
(61) 1-300-321-456 3

Vanuatu
(61) 1-300-321-456 3

Vietnam
1800 1127

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Free phone technical support number is not accessible by mobile phone. Back
3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
5. This phone number is only accessible from dialing within Thailand. Back

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This is about
connecting with people.
Including yourself.

As an Apple Support Advisor, you’ll share your love for technology with others. And that’s just the beginning. A new beginning. Because this can be more than a great job — it can be a rewarding career.

Save someone’s day. And be amazed by what it does for yours.

When people contact us for help, an Apple Support Advisor responds. You’ll be their human connection to Apple: friendly, thoughtful, and real. You’ll answer questions about our products and services, enriching customers’ lives by helping them access what they’ve come to love from Apple. We’ll count on you to manage their experience throughout the process, using your own personal touch. There’s no script, just some helpful training. And with each customer conversation you have, it becomes clear: You’re not just supporting technology. You’re supporting people.

Shaunte is an Advisor who’s becoming a mentor.

Grow into your role. And beyond it.

Apple has always been a learning community, which is why — today more than ever — everyone here is seen, heard, and valued. You’ll be part of a culture of open dialogue and supportive feedback, where leaders take an active role in your professional development. You’ll get regular coaching and mentoring to help you sharpen your skills, and access to all kinds of resources to promote your career, whether you explore a different Apple Support role or move into leadership. Over time, you’ll gain valuable experience to help you succeed in practically any job. And that’s helpful, because the kind of work you’ll do in the future at Apple may not even be invented yet.

We expect everything from an Advisor that our customers do.

For years, Apple has been recognized as a leader in customer support, and there are thousands of reasons why: our customer service advisors. Some are tech savvy simply because they’re passionate about using technology to do what they love. Some go deeper: They’re interested in what makes devices work from the inside out. We welcome both — and everyone in between — as long as they’re also curious investigators, technical problem solvers, and good listeners.

We’ll train you to be the best. Before you help customers, we’ll help you. You’ll learn Apple technologies and get familiar with our approach to customer conversations.

Viviana gives her team what they need to succeed.

Where managers are leaders.

As an Apple Support Team Manager, you’ll lead by example — through inspiration rather than simply instruction. You’ll build diverse, highly collaborative teams by using open, honest feedback to develop each team member’s talent and skills. As a mentor, you’ll challenge your people to help them get the most out of their careers, and themselves. We look to leaders to demonstrate our values, cultivate an environment of success, and become an important part of Apple’s continuing story.

Enjoy the benefits of being our most important resource.

Apple’s most important resource, our soul, is our people. Our benefits help further the well-being of our employees and their families in meaningful ways.*

• Health and wellness coverage
• Apple stock discount
• Charitable contribution matching
• Educational reimbursements
• Employee pricing on Apple products

Apple Support Advisor Opportunities

See which role best matches your experience.

Apple Support Advisor

As our customers’ first point of contact, you’ll be the friendly voice of Apple, answering questions about our products and services and providing world-class customer service, troubleshooting, and technical support. You’ll be well prepared, thanks to some great in-person interactive training. Then we’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people.

Apple Support Team Manager

Bring your leadership skills to life by providing daily supervision and promoting the development of Apple Support Advisors. Like our Advisors, you must be customer focused, self-motivated, and friendly, with a passion to solve customer issues effectively. You’ll manage Advisors’ performance and development through regular meetings and coaching sessions.

Get discovered. Introduce yourself, and we’ll get in touch if there’s a role that seems like a good match.
Get started

Different together. At Apple, we’re not all the same. And that’s our greatest strength.
Learn more

* Apple benefits programs vary by country and are subject to eligibility requirements.

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

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