Apple technical support coverage

Содержание
  1. iPhone Repair and Service
  2. Where can I get Apple-certified iPhone repairs?
  3. How long will my iPhone repair take?
  4. How much do iPhone repairs cost?
  5. What if I have AppleCare+ for iPhone?
  6. Genuine parts
  7. Other iPhone repairs
  8. Screen repair
  9. Battery replacement
  10. iPhone 13 repair costs in the United States
  11. iPhone 12 repair costs in the United States
  12. iPhone 11 repair costs in the United States
  13. iPhone X repair costs in the United States
  14. iPhone 8 repair costs in the United States
  15. iPhone 7 repair costs in the United States
  16. iPhone 6 repair costs in the United States
  17. iPhone SE repair costs in the United States
  18. iPhone 5 repair costs in the United States
  19. iPhone 4 repair costs in the United States
  20. Theft and loss
  21. Apple accessories
  22. Get ready for your repair
  23. Express Replacement Service
  24. Your product warranty
  25. Consumer law
  26. Our guarantee after service
  27. IT support for OS integration, migration, and server operation.
  28. AppleCare OS Support
  29. What’s covered
  30. Choose an AppleCare OS Support plan to suit your business needs.
  31. Select
  32. Preferred
  33. Alliance
  34. Scope of support
  35. Operating System
  36. Operating System
  37. iPhone, iPad, and iPod touch Integration
  38. iPhone, iPad, and iPod touch Integration
  39. Consumer Software
  40. Consumer Software
  41. Professional Video Software
  42. Professional Video Software
  43. Professional Audio Software
  44. Professional Audio Software
  45. Remote Management Software
  46. Remote Management Software
  47. SAN Software
  48. SAN Software
  49. Hardware Support 2
  50. Hardware Support 2
  51. Support plans at a glance
  52. Customer Contacts
  53. Customer Contacts
  54. Incidents
  55. Incidents
  56. Hours
  57. Hours
  58. Initial Response Times 5
  59. Initial Response Times 5
  60. Account Management
  61. Account Management
  62. Customer Site Visits
  63. Customer Site Visits
  64. Reporting
  65. Reporting

iPhone Repair and Service

Where can I get Apple-certified iPhone repairs?

You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.

Hardware service may no longer be available for older iPhones. Contact your local provider to inquire about available service options.

Choose «Get service» to identify your issue and speak with a support advisor or find a repair location.

How long will my iPhone repair take?

The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you’ll be notified when it’s ready for pickup.

How much do iPhone repairs cost?

After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by the Apple warranty, an AppleCare plan, or consumer law.

What if I have AppleCare+ for iPhone?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.

If you don’t have AppleCare+, you’ll pay the out-of-warranty fee for that type of repair.

Screen-only or back-glass only* damage Any other damage
AppleCare+ service fee $ 29 $ 99

* Back-glass only repairs are available for iPhone 12 and iPhone 13 models only. Terms and conditions apply.

Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.

Genuine parts

Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.

Other iPhone repairs

Do you need a repair for other issues like the Home button or liquid damage?

  • If your iPhone issue is covered by the Apple warranty, AppleCare+, or consumer law, there’s no charge. This does not include accidental damage, which requires a fee.
  • If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee.
  • If your iPhone was damaged and you don’t have AppleCare+, your repair fee will vary, depending on the repair. The out-of-warranty prices on this page are for repairs made by Apple. Apple Authorized Service Providers may set their own fees.

Not sure if you’re covered? Check if you have AppleCare+ coverage by entering your iPhone serial number.

Читайте также:  Как сменить apple id без пароля

Screen repair

You can repair a cracked iPhone screen at an Apple Store, an Apple Authorized Service Provider, or by sending it to an Apple Repair Center. If you have an AppleCare+ plan, you can use it to cover screen repair.

All of these locations use genuine Apple parts to ensure that your screen works like new after it’s repaired. Some locations offer same-day service.

Battery replacement

If your battery has an issue that’s covered by the Apple Limited Warranty, AppleCare+, or consumer law, we’ll service your iPhone at no additional cost.

Our warranty doesn’t cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee. If you have AppleCare+, it covers your iPhone for no additional charge if your product’s battery holds less than 80 percent of its original capacity. We might need to test your product to find the cause of your battery issue.

iPhone 13 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 13 Other damage (out of warranty)
iPhone 13 Pro Max $ 599
iPhone 13 Pro $ 549
iPhone 13 $ 449
iPhone 13 mini $ 399

iPhone 12 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 12 Other damage (out of warranty)
iPhone 12 Pro Max $ 599
iPhone 12 Pro $ 549
iPhone 12 $ 449
iPhone 12 mini $ 399

iPhone 11 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 11 Other damage (out of warranty)
iPhone 11 Pro Max $ 599
iPhone 11 Pro $ 549
iPhone 11 $ 399

iPhone X repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone X Other damage (out of warranty)
iPhone XS Max $ 599
iPhone XS $ 549
iPhone X $ 549
iPhone XR $ 399

iPhone 8 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 8 Other damage (out of warranty)
iPhone 8 Plus $ 399
iPhone 8 $ 349

iPhone 7 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 7 Other damage (out of warranty)
iPhone 7 Plus $ 349
iPhone 7 $ 319

iPhone 6 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 6 Other damage (out of warranty)
iPhone 6s Plus $ 329
iPhone 6s $ 299
iPhone 6 Plus $ 329
iPhone 6 $ 299

iPhone SE repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

Other damage (out of warranty) iPhone SE (2nd generation) $ 269 iPhone SE $ 269

iPhone 5 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

iPhone 4 repair costs in the United States

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.

All fees are in US dollars and are subject to tax. A $ 6.95 shipping fee will be added if we need to ship your iPhone. If the issue with your iPhone was caused by certain damage (such as severe damage not covered by the Apple warranty or AppleCare+), you might have to pay the full replacement value.

Theft and loss

If your iPhone was lost or stolen and you have AppleCare+ with Theft and Loss, you can file a claim to replace your missing iPhone.

iPhone model AppleCare+ Theft and Loss deductible AppleCare+ Theft and Loss deductible
(for plans purchased before September 15, 2020)
iPhone 8, 7, 6s, SE $ 149 $ 199
iPhone Plus models $ 149 $ 229
iPhone 11, iPhone XR $ 149 $ 229
iPhone 11 Pro, iPhone 11 Pro Max $ 149 $ 269
iPhone X, iPhone XS, iPhone XS Max $ 149 $ 269
Читайте также:  Обои как у айфон 12 мини

Apple accessories

The Apple-branded accessories that come in the box with your product, including the power adapter, are covered by our warranty, your AppleCare+ plan, and consumer law. For details, contact your carrier, Apple, or an Apple Authorized Service Provider.

Get ready for your repair

Before you get service for your iPhone, you’ll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.

Express Replacement Service

Express Replacement Service is a benefit of your AppleCare+ plan.

Your product warranty

The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there’s an error in our records. If our warranty, your AppleCare plan, or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.

Consumer law

Your country or region might have consumer-protection laws for some repair issues.

Our guarantee after service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

Источник

IT support for OS integration, migration, and server operation.

Get the IT department-level support you need when deploying macOS, macOS Server, iOS or iPadOS in your organization. AppleCare OS Support delivers phone and email support for integration, migration, and advanced server operation issues.

AppleCare OS Support

Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements. Each plan provides one year of coverage.

What’s covered

AppleCare OS Support plans provide enterprise-level incident support — defined as support for integration into heterogeneous environments; system components; network configuration and administration; professional software applications; web applications and services; and technical issues requiring the use of the command-line tools for resolution. 1

Every AppleCare OS Support plan includes AppleCare Help Desk Support, an annual technical support plan that covers an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.

Products covered under AppleCare Help Desk Support include:

  • Apple hardware 2
  • Current versions of iOS, iPadOS, macOS, and macOS Server
  • Most Apple tools and applications, including Apple Configurator, Apple Remote Desktop, Classroom, Compressor, Final Cut Pro, GarageBand, iMovie, Keynote, Logic Pro, MainStage, Motion, Music Memos, Numbers, and Pages 1

Choose an AppleCare OS Support plan to suit your business needs.

Select

Covers up to 10 enterprise‑level incidents and provides four-hour response for high-priority issues (server down), 12 hours a day, 7 days a week (12/7). 3 Unused incident support expires after one year.

Preferred

Covers an unlimited number of enterprise-level incidents, provides two-hour response for high-priority issues, 12/7, and assigns an AppleCare account manager to your organization. 3

Alliance

Covers an unlimited number of enterprise-level incidents across multiple locations and provides one-hour response for high-priority issues, 24/7. 3 This plan includes an onsite review by an Apple technical support engineer.

Scope of support

Operating System

  • Select
  • iOS, iPadOS, macOS, and macOS Server using graphical user interface
  • Incident macOS and macOS Server using command-line interface
  • Incident Troubleshooting automated administrative tasks and scripts
  • Incident Troubleshooting cross-platform integration (security, file, and print services)
  • Incident Troubleshooting directory service integration and profile management
  • Incident Troubleshooting Active Directory integration
  • File system and RAID configuration
  • Preferred
  • iOS, iPadOS, macOS, and macOS Server using graphical user interface
  • macOS and macOS Server using command-line interface
  • Troubleshooting automated administrative tasks and scripts
  • Troubleshooting cross-platform integration (security, file, and print services)
  • Troubleshooting directory service integration and profile management
  • Troubleshooting Active Directory integration
  • File system and RAID configuration
  • Alliance
  • iOS, iPadOS, macOS, and macOS Server using graphical user interface
  • macOS and macOS Server using command-line interface
  • Troubleshooting automated administrative tasks and scripts
  • Troubleshooting cross-platform integration (security, file, and print services)
  • Troubleshooting directory service integration and profile management
  • Troubleshooting Active Directory integration
  • File system and RAID configuration
Читайте также:  Беспроводная клавиатура palmexx bluetooth apple style

Operating System

iPhone, iPad, and iPod touch Integration

  • Select
  • Apple Configurator installation and use
  • Profile deployment using graphical user interface
  • Configuring iOS and iPadOS to work with existing enterprise-grade networks
  • Incident Troubleshooting third-party network settings to work with iOS and iPadOS
  • Preferred
  • Apple Configurator installation and use
  • Profile deployment using graphical user interface
  • Configuring iOS and iPadOS to work with existing enterprise-grade networks
  • Troubleshooting third-party network settings to work with iOS and iPadOS
  • Alliance
  • Apple Configurator installation and use
  • Profile deployment using graphical user interface
  • Configuring iOS and iPadOS to work with existing enterprise-grade networks
  • Troubleshooting third-party network settings to work with iOS and iPadOS

iPhone, iPad, and iPod touch Integration

Consumer Software

  • Select
  • Apple consumer application support (Keynote, Numbers, Pages, GarageBand, Music Memos)
  • Preferred
  • Apple consumer application support (Keynote, Numbers, Pages, GarageBand, Music Memos)
  • Alliance
  • Apple consumer application support (Keynote, Numbers, Pages, GarageBand, Music Memos)

Consumer Software

Professional Video Software

  • Select
  • Final Cut Pro, Compressor, and Motion
  • Custom workflow design (as for digital post-production)
  • Preferred
  • Final Cut Pro, Compressor, and Motion
  • Custom workflow design (as for digital post-production)
  • Alliance
  • Final Cut Pro, Compressor, and Motion
  • Custom workflow design (as for digital post-production)

Professional Video Software

Professional Audio Software

  • Select
  • Logic Pro and MainStage
  • Preferred
  • Logic Pro and MainStage
  • Alliance
  • Logic Pro and MainStage

Professional Audio Software

Remote Management Software

  • Select
  • Apple Remote Desktop support
  • Preferred
  • Apple Remote Desktop support
  • Alliance
  • Apple Remote Desktop support

Remote Management Software

SAN Software

  • Select
  • Incident Xsan support
  • Preferred
  • Xsan support
  • Alliance
  • Xsan support

SAN Software

Hardware Support 2

  • Select
  • iPad, iPhone, iPod, Apple Watch, Apple TV, and Mac troubleshooting
  • Preferred
  • iPad, iPhone, iPod, Apple Watch, Apple TV, and Mac troubleshooting
  • Alliance
  • iPad, iPhone, iPod, Apple Watch, Apple TV, and Mac troubleshooting

Hardware Support 2

Support plans at a glance

Customer Contacts

  • Select
  • 2 Technical contacts
  • 0 Management contacts
  • 1 Number of supported locations
  • Preferred
  • 2 Technical contacts
  • 1 Management contacts
  • 1 Number of supported locations
  • Alliance
  • 6 Technical contacts
  • 1 Management contacts
  • Multiple Number of supported locations

Customer Contacts

Incidents

  • Select
  • Unlimited Help desk-level support (submitted via telephone, web, email)
  • 10 Enterprise-level support (submitted via telephone, web, email)
  • Preferred
  • Unlimited Help desk-level support (submitted via telephone, web, email)
  • Unlimited Enterprise-level support (submitted via telephone, web, email)
  • Alliance
  • Unlimited Help desk-level support (submitted via telephone, web, email)
  • Unlimited Enterprise-level support (submitted via telephone, web, email)

Incidents

Hours

  • Select
  • 12/7 Standard support availability 4
  • 12/7 Priority 1 (system or service down) support
  • Preferred
  • 12/7 Standard support availability 4
  • 12/7 Priority 1 (system or service down) support
  • Alliance
  • 12/7 Standard support availability 4
  • 24/7 Priority 1 (system or service down) support

Hours

Initial Response Times 5

  • Select
  • 4 hours System / service down (high-priority)
  • 48 hours Performance problem (medium-priority)
  • 72 hours Other question or issue (low-priority)
  • Preferred
  • 2 hours System / service down (high-priority)
  • 24 hours Performance problem (medium-priority)
  • 48 hours Other question or issue (low-priority)
  • Alliance
  • 1 hour System / service down (high-priority)
  • 4 hours Performance problem (medium-priority)
  • 24 hours Other question or issue (low-priority)

Initial Response Times 5

Account Management

  • Select
  • AppleCare account-management services
  • Quarterly activity review
  • Monthly activity review
  • Preferred
  • AppleCare account-management services
  • Quarterly activity review
  • Monthly activity review
  • Alliance
  • AppleCare account-management services
  • Quarterly activity review
  • Monthly activity review

Account Management

Customer Site Visits

  • Select
  • One scheduled kickoff/business review
  • One scheduled technical analysis (up to two days)
  • Preferred
  • One scheduled kickoff/business review
  • One scheduled technical analysis (up to two days)
  • Alliance
  • One scheduled kickoff/business review
  • One scheduled technical analysis (up to two days)

Customer Site Visits

Reporting

  • Select
  • Incident status report (web based)
  • Preferred
  • Incident status report (web based)
  • Alliance
  • Incident status report (web based)

Reporting

In the charts above, a green checkmark indicates an unlimited number of support incidents. Select support provides a total of 10 enterprise-level incidents in the areas indicated. Some issues may require the use of multiple support incidents to resolve.

Источник

Оцените статью