Apple username and password

If you forgot your Mac login password

If you forgot the password to log in to your Mac user account, choose a reset option from the login window.

Before you begin

Make sure that your Mac is connected to the internet and using macOS Catalina or later. If using an earlier macOS, follow the password-reset steps for macOS Mojave or earlier.

Choose a reset option from the login window

To see one of the following password-reset options, click the question mark next to the password field in the login window. If you don’t see a question mark, enter any password three times.

If you see the option to reset using your Apple ID

1. Click the option to reset using your Apple ID, then proceed as follows:
   • If your Mac restarts, skip to the next section, “If you see the option to restart and show password options.”
   • If your Mac doesn’t restart, but immediately asks for your Apple ID credentials, enter that information and click Reset Password.
2. If you’re asked to create a new keychain to store the user’s passwords, click OK to restart your Mac.
3. If you’re asked to select an admin user you know the password for, click “Forgot all passwords?”.
4. If you see a Reset Password window with the option to Deactivate Mac, click Deactivate Mac, then click Deactivate to confirm.
5. Enter your new password information, then click Next.
   If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
6. When the password reset is completed, click Restart.

If you see the option to restart and show password options

1. Click the option to restart and show password reset options, then wait for your Mac to restart.
2. You’re then asked to take one of these steps:
   • Sign in with your Apple ID. You might also be asked to enter the verification code sent to your other devices.
   • Enter your FileVault recovery key. You received it when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk.
3. Select a user that you want to reset the password for, then click Next.
4. Enter your new password information, then click Next.
5. When the password reset is completed, click Restart.

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Change or reset the password of a macOS user account in macOS Mojave or earlier

You can change the password that you use to log in to your Mac, or reset the password if you don’t remember it.

The password of your macOS user account is also known as your login password. It’s the password that you use to log in to your Mac and make certain changes, such as installing software.

Before you begin

Make sure that your Mac is connected to the internet and using macOS Mojave or earlier. If using a later macOS, follow the password-reset steps for macOS Catalina or later.

Change your password

If you know your password and can use it to log in to your account, you can change your password in Users & Groups preferences:

1. Choose System Preferences from the Apple menu, then click Users & Groups.
2. Select your user name from the list of users.
3. Click the Change Password button, then follow the onscreen instructions.

Reset your password

If you don’t remember your password, or it isn’t working, you might be able to reset it using one of the methods described below. But first try these simpler solutions:

• Make sure that you’re typing the correct uppercase or lowercase characters. If your keyboard has Caps Lock turned on, the password field shows a Caps Lock symbol .
• If the password field shows a question mark, click it to display a password hint that might help you to remember.
• Try to log in without a password. If that works, you can then add a password by following the steps to change your password.
• Try to log in with the Apple ID password that you use for iCloud. If you just changed that password and the new password isn’t working, try the old password first. If that works, you should be able to use the new password from then on.

Reset using your Apple ID

In some macOS versions, you can use your Apple ID to reset your login password. At the login screen, keep entering a password until you see a message saying that you can reset your password using Apple ID. If you don’t see the message after three attempts, your account isn’t set up to allow resetting with Apple ID.

1. Click next to the Apple ID message, then follow the onscreen instructions to enter your Apple ID and create a new password. You’ll be asked to restart when done.
2. Log in with your new password.
3. Determine whether to create a new login keychain.

Reset using another admin account

If you know the name and password of an admin account on your Mac, you can use that account to reset the password.

1. Log in with the name and password of the other admin account.
2. Choose System Preferences from the Apple menu, then click Users & Groups.
3. Click , then enter the admin name and password again.
4. Select your user name from the list of users.
5. Click the Reset Password button, then follow the onscreen instructions to create a new password:
   
6. Choose Log Out from the Apple menu.
7. Log in to your account using your new password.
8. Determine whether to create a new login keychain.

Reset using the Reset Password assistant (FileVault must be on)

If FileVault is turned on, you might be able to reset your password using the Reset Password assistant:

1. Wait up to a minute at the login screen, until you see a message saying that you can use the power button on your Mac to shut down and start up again in Recovery OS. If you don’t see this message, FileVault isn’t on.
2. Press and hold the power button until your Mac turns off.
3. Press the power button again to turn on your Mac.
4. When the Reset Password window appears, follow the onscreen instructions to create a new password.
   If you need to connect to Wi-Fi, move your pointer to the top of the screen and use the Wi-Fi menu to connect. To exit without resetting your password, choose Apple menu > Restart.
   
5. When done, click Restart.
6. If you were able to reset your password with the Reset Password assistant, log in to your account using your new password.
7. Determine whether to create a new login keychain.

Reset using your Recovery Key (FileVault must be on)

If FileVault is turned on and you have a FileVault Recovery Key, you can use that key to reset your password.

1. At the login screen, keep entering a password until you see a message saying that you can reset your password using your Recovery Key. If you don’t see the message after three attempts, FileVault isn’t on.
2. Click next to the message. The password field changes to a Recovery Key field.
3. Enter your Recovery Key. Use uppercase characters, and include the hyphens.
4. Follow the onscreen instructions to create a new password, then click Reset Password when done.
5. Determine whether to create a new login keychain.

If you can’t log in with your new password after restarting your Mac, take these additional steps:

1. Restart again, then immediately hold down Command-R or one of the other macOS Recovery key combinations until you see the Apple logo or a spinning globe.
2. When you see the macOS Utilities window, choose Utilities > Terminal from the menu bar.
3. In the Terminal window, type resetpassword , then press Return to open the Reset Password assistant pictured above.
4. Select ”My password doesn’t work when logging in,” then click Next and follow the onscreen instructions for your user account.

Create a new login keychain, if necessary

After resetting your password and logging back in to your account, you might see an alert that the system was unable to unlock your login keychain. This is expected, because the passwords for your user account and login keychain no longer match. Just click the Create New Keychain button in the alert.

If you didn’t see an alert about your login keychain, or you see other messages asking for your old password, reset your keychain manually:

1. Open Keychain Access, which is in the Utilities folder of your Applications folder.
2. Choose Preferences from the Keychain Access menu, then click the Reset My Default Keychain button in the preferences window. After you enter your new password, Keychain Access creates an empty login keychain with no password. Click OK to confirm.

If you don’t see a Reset My Default keychain button, close the preferences window and select the “login” keychain from the left side of the Keychain Access window. Press the Delete key, then click Delete References.

Choose Log Out from the Apple menu to return to the login screen.

Log in to your account using your new password. Your account password and login keychain password now match again.

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Change your Apple ID password

Follow these steps to change your Apple ID password.

On your iPhone, iPad, iPod touch, or Apple Watch

1. Tap Settings > [your name] > Password & Security.
2. Tap Change Password.
   
3. Enter your current password or device passcode, then enter a new password and confirm the new password. Forgot your password?
4. Tap Change or Change Password.
5. Sign in with your new Apple ID password to access Apple features and services.

On your Mac

1. Choose Apple menu  > System Preferences, then click Apple ID.
2. Click Password & Security.
   
3. Click Change Password. Before you can reset your Apple ID password, you’ll be required to enter the password used to unlock your Mac.

On the web

1. Sign in to appleid.apple.com.
2. In the Sign-In and Security section, click Password.
   
3. Enter your current password, then enter a new password and confirm the new password. Forgot your password?
4. Click Change Password.
5. Sign in with your new Apple ID password to access Apple features and services.

Learn more about passwords and your Apple ID

Your Apple ID is the account you use to access Apple services like the App Store, Apple Music, iCloud, iMessage, FaceTime and more.

When you create a new password, keep the following in mind:

• Your new Apple ID password must contain at least eight characters, a number, an uppercase letter, and a lowercase letter.
• You can’t use spaces, the same character three times in a row, your Apple ID, or a password you’ve used in the last year.

FaceTime is not available in all countries or regions.

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Manage and use your Apple ID

Your Apple ID is the account you use to access Apple services like the App Store, Apple Music, iCloud, iMessage, FaceTime, and more. You can sign in to all Apple services with a single Apple ID and password.

Sign in with your Apple ID

Use the same Apple ID and password every time you’re asked to sign in to an Apple device or service. If you don’t have an Apple ID, learn how to create a new Apple ID. You can use your Apple ID to:

• Automatically set up all of your Apple services when you set up a new device and sign in with your Apple ID.
• Keep your personal content up to date on all of your devices when you sign in to iCloud.
• Sign in to the iTunes, Books, and App Store to make purchases and access previous purchases.
• Sign in to iMessage and FaceTime 1 to talk and text with friends and family.
• Sign in to third-party apps and websites with Sign in with Apple.

Manage your Apple ID

Because your Apple ID is used across all your devices and services, it’s important to keep your account information up to date. Simply sign in to your Apple ID account page 2 at any time to manage your account:

• Update trusted phone numbers and devices that you’re currently signed in to with your Apple ID.
• Change your password to help maintain the security of your account.
• Update your Apple ID email address 3 to make sure it’s an address that you use frequently.
• Add additional email addresses to help people find and communicate with you on Apple services like FaceTime 1 , iMessage, and Find My.
• Update the birth date associated with your Apple ID.
• Change your Apple ID country or region.

Help us protect your account

The security and privacy of your Apple ID is very important to us. Here are some things you can do to make sure your account remains private and secure:

• If you haven’t already, set up two-factor authentication to add an extra layer of security to your account. Depending on when you created your Apple ID, it might already be protected by two-factor authentication.
• If you can’t set up two-factor authentication, reset your security questions and add a rescue email address. If you forget your password or the answers to your security questions, your rescue email address will help you regain access to your account.
• Learn about best security practices for your Apple ID.

1 FaceTime isn’t available in all countries or regions.

2 Depending on how you created your Apple ID, you might be required to provide additional information or change your Apple ID username from a mobile phone number to an email address.

3 In China mainland and India, you can use your phone number as your Apple ID. In China mainland, you might be required to provide a +86 phone number for your Apple ID. You can change the number later, or change your country or region to a location that doesn’t require it. This number is only used for verification purposes.

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