Apple we are processing your order

Question: Q: My order is still processing

i ordered an ipad and apple pencil on 17 june 2021. I paid with VISA and Apple had only deducted the amount for the apple pencil from my account(on the same day i placed order and paid,17 june) and it is on its way now. However, my iPad Pro 11′ is still processing and the money hasn’t been deducted yet. Is it normal? or should I cancel it and place order again?

**Shipment to: Sabah, Malaysia.

iPad Pro 11-inch Wi-Fi, Cellular

Posted on Jun 21, 2021 3:35 AM

Yes, this is normal. As the anticipated arrival date approaches, the status will change to preparing to ship, then to shipped. At that time Apple will send you an email with an updated arrival date. Also at that time, your method of payment will be charged.

Posted on Jun 21, 2021 3:42 AM

Helpful answers

Apple will only make a charge against your credit card when your order (or part of an order) is ready to ship.

Some models of iPad have availability/shipping delays — in particular the new M1 models of iPad Pro. Before can cancelling your order, you would be wise to check availability from the Apple Website — simply by starting the process of ordering another iPad; when you reach the payment screen, you will see an estimated delivery date.

Jun 21, 2021 3:42 AM

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Yes, this is normal. As the anticipated arrival date approaches, the status will change to preparing to ship, then to shipped. At that time Apple will send you an email with an updated arrival date. Also at that time, your method of payment will be charged.

Jun 21, 2021 3:42 AM

Apple will only make a charge against your credit card when your order (or part of an order) is ready to ship.

Some models of iPad have availability/shipping delays — in particular the new M1 models of iPad Pro. Before can cancelling your order, you would be wise to check availability from the Apple Website — simply by starting the process of ordering another iPad; when you reach the payment screen, you will see an estimated delivery date.

Jun 21, 2021 3:42 AM

We have the same problem. I ordered my Ipad and apple pencil on 14th July 2021. By the time I posted this comment only my apple pencil get to be shipped a day after my oder is being done. Guess what! My Ipad still processing up until now which is making me a bit worried. As so you know my address is also at Sabah, Malaysia. Well I bet we’ll have just need to be a little bit patient here and hopefully it’s worth to wait. Cheers!

Jul 19, 2021 2:16 AM

Hello there👋🏾. I actually received my iPad approximately a week after i received my stylus. Stylus took shorter time to delivery as it’s usually sent to us(as for malaysia) from the facility in Singapore. However, as for the iPad, most of it are sent directly from the Apple warehouse in China. Don’t worry, the shipment is indeed kinda slow to me, but it’ll reach you anyhow. heheheh.

Jul 19, 2021 1:36 PM

Hi there! May I know if you have received your ipad and if yes when was it? Thanks so much!

a fellow Bornean from Sarawak

Aug 16, 2021 1:07 AM

Hello! Yeah I’ve got mine. Finally!! Just so you know, I placed my order for Apple pencil and iPad on 14th July 2021, iPad delivered on August 4th and Apple Pencil on July 30th. Quite some time huh? Lol. I almost give up on it you know.

Just bear in mind, DHL will not send the item directly to you as promised. Especially if your address is too far from the nearest DHL center, DHL will use a third party currier instead. The sad part of my shipment was when my Apple Pencil got sent to a wrong address and lucky for me that person who had received my stylus is a good person and he kindly returned it back to me via express box which I have to pay with my own money of course.

I called almost everyone from apple store helpline to DHL Centre itself down to poslaju and non of them can tell where my apple pencil was until that kind person texted me and say «Hi bro! I think poslaju got a wrong address here. Your stylus is with me now» . DHL has passed my stylus to poslaju and even worse they sent it to a wrong address.. but all is fine now with a so ‘little’ hard work by myself (lol. ) , finally I’ve received all my items in almost a month time. Hopefully it won’t happen to you.

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Question: Q: What does «Processing Your Order» mean?

I just ordered a new MacBook Pro Retina Display and it sayd it would take 3-4 weeks to ship. It has been two days in the «we’ve recieved your order». Now all of a sudden it has changed to «Processing Your Order». What exactly does this mean? I heard this means theyre bringing it to FedEx already, but I dont think thats true. This is what the website says but its not very specific: We are processing your order now. You can modify your order details through online Order Status, or by contacting Apple Online Store Customer Service. Please help me.

MacBook Pro with Retina display

Posted on Jul 3, 2012 1:46 PM

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It means what it says. Your order is in process. You will receive an email whenever it ships.

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

To contact product and tech support visit online support site.

Jul 3, 2012 1:49 PM

Well, it is between the stack of orders nobody has had a chance to get to, because there are so many orders and it has shipped. SO, like they say- quick, NOW if you want to change the order do it. Some folks do decide- hold it- more memory please,or no nevermind- I want the iMac. When it gets to the stage of SHIPPED it is too late to change the order.

Understand- people from all over Earth buy the products. They do not say order by order what machine to make! They go for maximum efficiency. so they make batches of machines, and then distribute them.

Jul 3, 2012 1:53 PM

So how long do you think it takes to get from processing to shipping?

Jul 3, 2012 1:57 PM

The only omputer I ordered was my first, over the phone, in october 2003 and I had it by november.

Are you miles from an Apple store and that is why you ordered it? Or you got things put in that they do not carry as not many folks buy them? How long have you been waiting?-nevermind i reread your fist post. Um, it will be within the 3 to 4 weeks as they promised i bet. Maybe sooner, if you do not change the order.

Jul 3, 2012 2:01 PM

Depends entirely on where your order is in the backlog of orders. We have no way of knowing that. You just have to be patient. Your number will come up eventually.

Jul 3, 2012 2:05 PM

Question: Q: What does «Processing Your Order» mean? More Less

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Question: Q: Order Processing

hi, i bought my macbook pro yesterday (the 26th at 7:00am) and its still being processed, is this normal? sorry for sounding impatient

Posted on Nov 27, 2020 9:09 AM

hi, i bought my macbook pro yesterday (the 26th at 7:00am) and its still being processed, is this normal? sorry for sounding impatient

okay but, is it supposed to take this long in processing?

It will stay in processing until it is ready to ship. In Processing you can cancel your order at anytime.

Once it is ready/moves to shipping— at that time will your card be charged as well. An no longer can you cancel your order at that time.

Typically when it moves to shipping delivery is within 24-48 hours

Patience is a virtue.

Posted on Nov 27, 2020 9:26 AM

Helpful answers

What estimated delivery date were you given when you ordered it? It normally stays in the processing status until a day or less before it ships.

Nov 27, 2020 9:13 AM

When you order item(s) you should have had some indication of shipping time sent to you — confirmation email most likely with some sort of tracking information.

Example (in case of item below, it came within a week, not 3 weeks).

Thank you for your order.

We’ll let you know when your items are on their way.

Your delivery date reflects no-contact safeguards put in place to protect employees, delivery partners, and customers. We appreciate your patience.

Order Number: ABCDEF

Ordered on: October 12, 2020

Items to be Shipped

Shipment 1

Ships: 2–3 weeks

Delivers: Nov 3 — Nov 10 by Standard Delivery

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Order Status

When will I receive my order?

The estimated date of delivery of your order is calculated as follows:

The buildtime/availability of the items you ordered Plus
The delivery time based on distance between the warehouse location and your delivery address.

Please note that all calculations are based on business days. We will provide you with an estimated delivery date in your dispatch notification email and aim to inform you should there be any changes.

You can also view these dates on our Order Status website.

How do I know my order has been accepted?

Once your order has reached Apple you will receive an email notification confirming your order details and containing payment instructions if you are paying by bank transfer or cash. When your payment has been received we will send you another email to confirm that your order will now be processed and advising you of estimated availability and delivery times. You can also view your order status via the Self Service website.

What is the current status of my order?

To view the most up-to-date information on your order or track your delivery, visit our Order Status website. If you are paying by credit or debit card, you will also be able to amend your order details here. Modifiable details are marked with an ‘edit’ button.

You will receive an order acknowledgment email to confirm that we have received your order. Once your order has been accepted and shipped we will also send you a dispatch notification email containing carrier information and estimated delivery dates.

What can I do on the Self Service Website?

You can view the current status of your order including items ordered and estimated availability and delivery times and track your delivery. Depending on your payment method you can also:

• reauthorise your credit/debit card or update your credit/debit card details
• change your email address
• change your delivery or billing address
• change iPod personalisation
• cancel your order or an item from your order
• reprint an invoice
• initiate the return of an order or an item from your order
• view your gift card and balance

Modifyable details are marked with an edit button hyperlink.

Can I change my order?

Some order details can be amended depending on the status of your order. Please visit our
Order Status website to view your order details.

If you need assistance, please contact Apple Store Customer Service.

I want to cancel my order.

If your order has not yet shipped, you can request to cancel your order via our Order Status website. If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return on our Order Status website or by contacting Apple Store Customer Service. Please note that you may be liable for a return transportation charge. To find out more about returns, please click here.

How do Apple keep me informed of the progress of my order?

Once you have placed your order successfully we will send you an order acknowledgment email confirming that we have received your order. If you have chosen to use a payment on delivery method, this email will also contain further instructions for payment.

Once your order has been accepted and processed we will send you a dispatch notification email and text message confirming that your product(s) have shipped. This will also contain carrier and tracking information as well as estimated delivery dates.

We aim to contact you via email, telephone or text message if:

• we require further information from you to process your order
• we need to make changes to your order
  (e.g. availability dates, product upgrades. )
• we encounter problems during delivery

I have not received my order acknowledgement or dispatch notification email or text message.

Please make sure that the email address and telephone number on your order is correct and that the email has not been directed to a spam folder.

Your email address can be changed via our Self Service website

What happens if Apple need to make changes to my order?

In some instances there may be stock constraints on certain items or items may no longer be available. We aim to inform you as soon as possible of any delays or unexpected changes via email.

Such changes can also be viewed via the Order Status website.

‡ Listed pricing is Maximum Retail Price (inclusive of all taxes).

†† We use your location to show you delivery options faster. We found your location using your IP address or because you entered it during a previous visit to Apple.

More ways to shop: Find a retailer near you. Or call 000800 040 1966 .

Copyright © 2021 Apple Inc. All rights reserved.

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Order Status

When will I receive my order?

The estimated date of delivery of your order is calculated as follows:

The buildtime/availability of the items you ordered Plus
The delivery time based on distance between the warehouse location and your delivery address.

Please note that all calculations are based on business days. We will provide you with an estimated delivery date in your dispatch notification email and aim to inform you should there be any changes.

You can also view these dates on our Order Status website.

How do I know my order has been accepted?

Once your order has reached Apple you will receive an email notification confirming your order details and containing payment instructions if you are paying by bank transfer or cash. When your payment has been received we will send you another email to confirm that your order will now be processed and advising you of estimated availability and delivery times. You can also view your order status via the Self Service website.

What is the current status of my order?

To view the most up-to-date information on your order or track your delivery, visit our Order Status website. If you are paying by credit or debit card, you will also be able to amend your order details here. Modifiable details are marked with an ‘edit’ button.

You will receive an order acknowledgment email to confirm that we have received your order. Once your order has been accepted and shipped we will also send you a dispatch notification email containing carrier information and estimated delivery dates.

What can I do on the Self Service Website?

You can view the current status of your order including items ordered and estimated availability and delivery times and track your delivery. Depending on your payment method you can also:

• reauthorise your credit/debit card or update your credit/debit card details
• change your email address
• change your delivery or billing address
• change iPod personalisation
• cancel your order or an item from your order
• reprint an invoice
• initiate the return of an order or an item from your order
• view your gift card and balance

Modifyable details are marked with an edit button hyperlink.

Can I change my order?

Some order details can be amended depending on the status of your order. Please visit our
Order Status website to view your order details.

If you need assistance, please contact Apple Store Customer Service.

I want to cancel my order.

If your order has not yet shipped, you can request to cancel your order via our Order Status website. If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return on our Order Status website or by contacting Apple Store Customer Service. Please note that you may be liable for a return transportation charge. To find out more about returns, please click here.

How do I know Apple keep me informed of the progress of my order?

Once you have placed your order successfully we will send you an order acknowledgment email confirming that we have received your order. If you have chosen to use a payment method other than credit or debit card this email will also contain further instructions for payment.

Once your order has been accepted and processed we will send you a dispatch notification email confirming that your product(s) have shipped. This email will also contain carrier and tracking information as well as estimated delivery dates.

We aim to contact you via email or telephone if:

• we require further information from you to process your order
• we need to make changes to your order
  (e.g. availability dates, product upgrades. )
• we encounter problems during delivery

I have not received my order acknowledgement or dispatch notification email.

Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.

Your email address can be changed via our Order Status website.

What happens if Apple need to make changes to my order?

In some instances there may be stock constraints on certain items or items may no longer be available. We aim to inform you as soon as possible of any delays or unexpected changes via email.

Such changes can also be viewed via the Order Status website.

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