Buy parts from apple

Question: Q: Original replacement parts from Apple

I am wondering if buying real replacement parts for the iPhone is possible. Some 3rd party iPhone repair stores claim to have «genuine iPhone glass». I’ve heard rumours that only Apple has the real glass, and it’s not possible to buy and use to repair iPhones, unless you’re certified by Apple. Is this true?

Any iPhone-OTHER, Other OS

Posted on Sep 5, 2015 11:30 AM

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There are no user serviceable components in an iPhone, and Apple does not

sell parts. Any parts you see listed for sale are from stolen or broken iPhones

Sep 5, 2015 4:04 PM

I am wondering if buying real replacement parts for the iPhone is possible. Some 3rd party iPhone repair stores claim to have «genuine iPhone glass». I’ve heard rumours that only Apple has the real glass, and it’s not possible to buy and use to repair iPhones, unless you’re certified by Apple. Is this true?

If you have an iPhone with TouchID and you have the screen replaced by anyone but Apple, the TouchID will no longer work.

Sep 5, 2015 4:07 PM

I am wondering if buying real replacement parts for the iPhone is possible. Some 3rd party iPhone repair stores claim to have «genuine iPhone glass». I’ve heard rumours that only Apple has the real glass, and it’s not possible to buy and use to repair iPhones, unless you’re certified by Apple. Is this true?

Those stores are flat out liars. The only stores that can order OEM original parts are Apple stores themselves, and their officially Authorized Repair Centers. And they cannot sell those parts retail, but may only use them to repair devices. There is no source for anyone else to purchase genuine new OEM parts.

There are are plenty of salvaged parts and often those get sold «as new» but they were juts taken off an already busted device so themselves are suspect parts. There are also plenty of counterfeit parts, which as you might expect are usually of far lesser quality.

Sep 5, 2015 5:29 PM

I know this post is old, but I just have to make a rebuttal the statement above. It is simply not true that fingerprint ID will not work if Apple doesn’t repair your phone. I have witnessed, first hand, dozens of replacements being done with aftermarket screens that in no way affect the fingerprint ID. It’s all in the home button cable which gets transferred to the new screen. The only way to loose fingerprint ID is to damage that cable. That is why you shouldn’t go to an inexperienced repair person/shop/company. And Apple will still honor warranties if your screen has been replaced. I believe this is a newer policy, but Just at ask Apple.

Dec 16, 2017 8:51 AM

While you are technically correct, 2 years ago, when the post you responded to was made, most independent shops replaced the button when they replaced the screen, which broke Touch ID.

Dec 16, 2017 8:59 AM

Then they were inexperienced techs who don’t care about the customer. The company I’m with has always transferred the home button cable from day one. That’s why it’s so important to do your research and not just bring your investment to any old shop repairing phones. Just didn’t want people scared off by repair shops. They are not all bad.

Dec 16, 2017 9:25 AM

How would someone do that research?

Dec 16, 2017 10:11 AM

Agreed that they are not all bad, but how do you tell the good from the bad? In most industries there are certifications that provide some information (not enough, but some). Apple will certify technicians for computers, Microsoft will provide certification tests and certifications, Oracle, IBM, Google all have comprehensive certification programs. There are no certification programs for independent repairers or repair shops.

Apple currently offers iOS certifications only for Apple Authorized Service Provider technicians (AASPs), and they can be found only in countries with no or few Apple stores. But the reason is that Apple does not consider iOS devices to be user-serviceable; except for battery and screen replacements Apple’s own stores don’t service iPhones, iPod Touch’s and iPads (or Apple TVs). It is simply more economical to centralize repair in a few locations where labor costs are low. For screen replacements Apple has a «robot» that does all of the work; put the phone in one end and a phone with a new screen comes out the other end (not literally, but close). No independent has anything equivalent. But you are correct, that Apple will no longer void the warranty on a 3rd party screen replacement if nothing else was damaged in the repair process.

So how do you do research? While you can use personal recommendations, they are limited by the fact that most people don’t know a good from a bad, unless it is really bad. You can’t go by review sites such as Yelp, as its reviews are so heavily stacked they are worse than useless. (Yelp is not along; Trip Advisor recently gave top ratings to a non-existent restaurant).

If the independent repair industry wants to be taken seriously it needs to develop meaningful certification programs.

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Buy parts from apple

With convenient delivery and pickup methods, we’re making it easier and safer to shop at Apple.

Available for any in-stock Mac, iPad, iPhone, Apple TV, or Apple Watch. And get free two-day delivery on almost everything else.

In most metros, we offer same-day courier delivery of eligible in-stock items from an Apple Store. The two-hour delivery fee is $9. Subject to availability.

Pick up your items easily and safely.

Whether you’re coming to the store or parking curbside, we’ll guide you through the pickup process step by step with emails and notifications. We’ll also send information about scheduling online personal sessions and returning trade-in devices.

Pick up your online order at the Apple Store. Experience our new products and shop for accessories. Temperature checks and face masks may be required.

Pick up your online order from an Express Pickup location at or near the Apple Store. You can pick up your items and be on your way. Available in selected locations.

Pick up your online order without leaving your vehicle. Just park in a designated spot, let us know you’ve arrived, and we’ll bring your order right out. Available in select locations.

Our retail stores are open and look forward to welcoming you.

Schedule a free one-on-one session with an Apple Specialist when you buy select products from Apple. From basics to pro tips, we’ll help you discover amazing new things your device can do. Learn more

For eligible products received between November 1, 2021 and December 25, 2021, you have until January 8, 2022 to initiate a return.

If you’d like to return an item, you can ship it back to us for free. Sign in to your online Order Status and choose to “Start a return”. You can also bring your return to the Apple Store. Learn about Apple Returns & Refunds

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Shipping & Pickup

To manage your order, go to apple.com/orderstatus. If your order has already been shipped, you can use your tracking link to redirect your shipment to a pickup point, hold it at a secure location, or fill out a signature waiver or shipment release. You can also generate a return label or have one emailed to you. Then contact the carrier to arrange a free pickup. Or return your product to an Apple Store within 14 days of the delivery.

Shipping & Delivery

Shipping is free on all orders. Items in your order may have different shipping availability.

Free next-day shipping:

Usually available on any in-stock Mac, iPhone, iPad, Apple Watch, or Apple TV.

Free two-day shipping

Available on most in-stock items.

You can see which shipping method items in your bag qualify for. Free next-day and two-day shipping is not available on customized Mac computers, engraved products, and certain order types, including orders paid for with financing or by bank transfer. Cutoffs apply. See checkout for estimated delivery dates.

Apple uses the best carriers in the business to make sure your order gets to you on time. Please note that we do not deliver to P.O. box addresses.

Guaranteed shipping services

In some areas, you can also choose faster delivery options for an additional fee.

Scheduled Courier Delivery → Delivers on the same day, within two hours (available during business hours on select items, to certain zip codes)

Where available, you can choose a scheduled delivery service for each item in your order.

Delivery times may vary according to your selected address and item availability. A signature may be required.

Guaranteed Next-Day Shipping → Delivers in one business day

Where available, you can choose a scheduled delivery with setup for each item in your order. Delivery times may vary according to your selected address and item availability. A signature may be required.

Ships Time

The Ships time is an estimate of when the item will leave our warehouse. For example, if an item displays “Ships: 1 business day,” the item will leave our warehouse one business day after you place your order. While Apple works hard to ship every order as quickly as possible, items that are personalized, custom-configured, or more popular may have longer shipping times.

Occasionally, we will confirm shipping and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify you by email of the new shipping and delivery times.

Shipping cost

The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Courier Delivery from an Apple Store cost includes tip.

You can find delivery costs at checkout, in the Order Confirmation email, and online when you view your order on the Order Status page.

Puerto Rico

• Average transit time is 2–5 days.
• Carriers deliver to Culebra and Vieques twice per week.
• Overnight shipping is available to some zip codes for an additional cost.

Apple Pickup

If this is your first time selecting an Apple Store, our product pages will display Pickup: Check availability. Click this link, enter the zip code or the city where you’d like to pick up the item, and click Search Stores to check availability.

If you’ve previously selected an Apple Store, our product pages will display your chosen location. You can click Check another store to check pickup availability at a different Apple Store.

Once you’re ready to purchase, select Pick up at Checkout. If you would like to change the pickup location, select Change location, then Continue. Items marked Available Today will usually be ready for pickup within an hour. We’ll send you a pickup notification email when your order is ready to be picked up. In some instances, you may also be able to select a window of time to pick up your order at an Apple Store. This Check-In Window will ensure that your order is available shortly after you arrive. Just check in with a Specialist when you get to the store. If you’re unable to come in during this time window, you can pick up your order afterward, but wait times may vary.

You’ll receive a notification email when your item is available to pick up. Please wait for this email before coming to the store.

If you would like someone else to pick up your items, select Someone else will pick up these items. To pick up your items in an Apple Store, you will need to bring the order number and a valid government-issued photo ID. If you have designated an alternative pickup contact, they will need to bring the order number and a valid government-issued photo ID.

What’s Next?

Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.

Order Acknowledgement

The order acknowledgement email provides a summary of the items in your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a delivery date. You can click the date to view your order details. For pickup items in your order, the email will display your selected Apple Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.

Shipment Notification

If you chose to have an item delivered, we’ll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package using Apple’s online Order Status or enter the tracking number on the carrier’s website.

If you purchase an electronic Apple Gift Card, we’ll send you an email notification once we send the gift card to the recipient.

Pickup Notification

Once your items are available at the Apple Store, we’ll send a pickup notification email.

Pickup Reminder

We’ll send a reminder email if your item is still waiting to be picked up.

Text Notifications

We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you’ll receive will vary depending on the orders you placed.

What to Expect

Once your order is shipped or available for pickup, we’ll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive 1-4 text messages per item on your order.

Changing Text Message Preferences

You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.

Your privacy is important to Apple. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Visit apple.com/privacy. You can also review our Terms of Use at apple.com/legal/terms/site.html.

Carrier Delivery Options

Apple chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Apple. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

If you are unavailable to provide a signature, Apple offers an easy option for you to receive your package.

Pick up package at carrier’s local facility

After the first delivery attempt, you can request to pick up your package at our carrier’s local facility. Call the number on the carrier’s Delivery Notice and inform them you’d like to pick up your package in person.

To pick up your package from the carrier’s local facility, you may need:

• The Delivery Notice
• Government ID (driver’s license, passport) that matches the package name and address
• Second ID with your name on it (credit card, social security card)

The carrier can release the package only to the person included on the shipping address.

In addition to this option, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.

Shipping Policies

Shopping in the U.S.

Items purchased online from Apple ship within the continental US, Alaska, Hawaii and Puerto Rico. No shipments can be made to P.O. Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased online from Apple.

Sales to U.S. territories

We are happy to ship your order to a friend or family member residing within the 50 United States if your billing address is within one of the following United States territories:

• American Samoa
• Armed Forces Africa
• Armed Forces Americas
• Armed Forces Canada
• Armed Forces Europe
• Armed Forces Middle East
• Armed Forces Pacific
• Guam
• Northern Mariana Islands
• Palau
• U.S. Virgin Islands

Simply shop apple.com with the payment method of your choice, and we’ll ship the order to any address within the 50 United States and Puerto Rico.

We regret that we cannot ship orders placed in the U.S. to addresses outside the 50 states and Puerto Rico. Let us help you find an Apple reseller to assist you in purchasing Apple products locally.

Shopping outside the U.S.

There are more than 30 apple.com stores in countries around the globe. If you would like to purchase Apple products from outside the U.S., please see our International Store Directory to find out if a store serves your country.

Shopping for friends and family who reside outside of the U.S.

Would you like to buy a gift for a friend or family member residing in a different country? Visit the Gifting section of online Help for more information.

Sales to U.S. military personnel stationed abroad

If you would like to ship to an APO/FPO address, please see our APO/FPO page.

Apple’s products may be found at your local PX/BX AAFES store. Please contact AAFES to find out if your base carries Apple products.

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