Changing the apple id password

Use a passcode with your iPhone, iPad, or iPod touch

Learn how to set, use, and change a passcode on your iPhone, iPad, or iPod touch.

Set a passcode on your device to help protect your data. If your device supports Touch ID, you can often use your fingerprint instead of your passcode. If your device supports Face ID, you can use face recognition instead of your passcode. Your device will require your passcode when you do the following:

• Turn on or restart your device
• Press the Home button or swipe up to unlock your device (you can change this)
• Update your software
• Erase your device
• View or change passcode settings
• Install iOS or iPadOS Configuration profiles

Set up a passcode

Change your settings

Get help with passcode

Set up a passcode

1. On iPhone X and later, or iPad with Face ID, go to Settings > Face ID & Passcode. On earlier iPhone models, go to Touch ID & Passcode. On devices without Touch ID, go to Settings > Passcode.
2. Tap Turn Passcode On.
   
3. Enter a six-digit passcode. Or tap Passcode Options to switch to a four-digit numeric code, a custom numeric code, or a custom alphanumeric code.
4. Enter your passcode again to confirm it and activate it.

Change your passcode or passcode settings

On iPhone X and later, or iPad with Face ID, go to Settings > Face ID & Passcode. On earlier iPhone models, go to Settings > Touch ID & Passcode. On devices without Touch ID, go to Settings > Passcode.

You’ll find several settings and options:

• Turn Passcode Off: Tap this option to turn off your passcode.
• Change Passcode: Enter a new six-digit passcode. Or tap Passcode Options to switch to a four-digit numeric code, a custom numeric code, or a custom alphanumeric code.
• Require Passcode: As soon as you lock your screen, the default for this setting will ask you to enter your passcode to unlock. If you don’t want an immediate passcode requirement, change this setting. (For your own security, if you use Touch ID or Apple Pay, you can’t change the immediate passcode requirement).
• Allow Access When Locked: Use this option to allow access to some features when your device is locked, including Today View, Notification Center, Control Center on iPhone and iPod touch or iPad, Siri, Reply with Message, Home Control, Wallet, Return Missed Calls, and USB accessories.
• Erase Data: Choose whether to erase your device automatically after ten failed passcode attempts. If you don’t enable this option, your device will need to be restored on a computer after ten failed attempts.

Get help

Follow the steps in this section for help with things like passcode settings, alerts, and forgotten passwords.

If an alert says to change your passcode or you can’t adjust your passcode settings

Configuration profiles and email accounts based on Microsoft Exchange (common with business or education devices) sometimes have passcode policies that cause issues like this:

• You can’t turn off your passcode.
• You can’t change passcode settings because they’re unavailable, gray, or dimmed.
• You see an alert about a Passcode Requirement. For example, you might see a message that says you must change your iPhone unlock passcode within 60 minutes.

Contact your IT administrator for help. If you don’t use a configuration profile or Microsoft Exchange account, or if your device is personally owned, make sure you update your device to the latest version of iOS or iPadOS.

If you forgot your passcode

If you or someone else enters the wrong passcode too many times, your device will disable itself temporarily. If so, get help with a forgotten passcode or disabled device. If you forgot your Restrictions passcode, learn what to do.

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Change your Apple ID password

Follow these steps to change your Apple ID password.

On your iPhone, iPad, iPod touch, or Apple Watch

1. Tap Settings > [your name] > Password & Security.
2. Tap Change Password.
   
3. Enter your current password or device passcode, then enter a new password and confirm the new password. Forgot your password?
4. Tap Change or Change Password.
5. Sign in with your new Apple ID password to access Apple features and services.

On your Mac

1. Choose Apple menu  > System Preferences, then click Apple ID.
2. Click Password & Security.
   
3. Click Change Password. Before you can reset your Apple ID password, you’ll be required to enter the password used to unlock your Mac.

On the web

1. Sign in to appleid.apple.com.
2. In the Sign-In and Security section, click Password.
   
3. Enter your current password, then enter a new password and confirm the new password. Forgot your password?
4. Click Change Password.
5. Sign in with your new Apple ID password to access Apple features and services.

Learn more about passwords and your Apple ID

Your Apple ID is the account you use to access Apple services like the App Store, Apple Music, iCloud, iMessage, FaceTime and more.

When you create a new password, keep the following in mind:

• Your new Apple ID password must contain at least eight characters, a number, an uppercase letter, and a lowercase letter.
• You can’t use spaces, the same character three times in a row, your Apple ID, or a password you’ve used in the last year.

FaceTime is not available in all countries or regions.

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If you’ve forgotten your Apple ID password

If you have issues when you try to sign in with your Apple ID password, use these steps to reset it and regain access to your account.

Use your own device to reset your password

Follow the steps below to reset your password from any trusted iPhone, iPad, iPod touch, Apple Watch or Mac.

On your iPhone, iPad, iPod touch or Apple Watch with watchOS 8 or later

1. Go to Settings.
2. Tap [your name] > Password & Security > Change Password.
   
3. If you’re signed into iCloud and have a passcode enabled, you’ll be prompted to enter the passcode for your device.
4. Follow the onscreen steps to update your password.

On your Mac with macOS Catalina or later

1. Choose Apple menu  > System Preferences, then click Apple ID.
2. Click Password & Security. If you’re asked to enter your Apple ID password, click «Forgot Apple ID or password» and follow the onscreen instructions. You can skip the final step below.
   
3. Click Change Password, then enter the password you use to unlock your Mac.

Use a trusted phone number, trusted email address, recovery key or account recovery contact

• In some cases, you may be able to reset your password using a trusted phone number and trusted email address.
• If you’re using a recovery key for account security, you can use it to help you reset your password on your iPhone, iPad or iPod touch. Find out more about using a recovery key.
• If you’ve already set up an account recovery contact, your account recovery contact can help you reset your password on your iPhone, iPad or iPod touch. Find out more about using an account recovery contact.

Use someone else’s device to reset your password

You can reset your Apple ID password on a friend or family member’s iPhone, iPad or iPod touch using the Apple Support app or the Find My iPhone app. You can also visit an Apple Store and ask to use a device on site.

Use the Apple Support app

Ask your friend or family member to open the App Store and download the Apple Support app on their iPhone, iPad or iPod touch. Can’t download the Apple Support app?

Then open the Apple Support app and follow these steps:

1. Under Topics, tap Passwords & Security.
2. Tap Reset Apple ID password.
3. Tap Get Started, then tap «A different Apple ID».
4. Enter the Apple ID that you need to reset the password for.
5. Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed.

Any information that you enter will not be stored on the device.

Use the Find My iPhone app

If your friend or family member’s device is using iOS 9 to iOS 12 and the Apple Support app can’t be downloaded, use the Find My iPhone app instead.

1. Open the Find My iPhone app.
2. When a Sign In screen appears, make sure the Apple ID field is empty. If you see someone else’s user name, erase it.
3. Tap Forgot Apple ID or Password, then follow the onscreen steps.

Don’t see a Sign In screen? Tap Sign Out. After you sign out, make sure the Apple ID field is empty. Then tap Forgot Apple ID or Password, and follow the onscreen steps.

If you’ve tried the previous steps or live in a country or region where the Apple Support app is not available, you can still reset your password and regain access to your account by using account recovery. In some cases, you may have the option to speed up the account recovery process or reset your password immediately by verifying a six-digit code that is sent to your primary email address. Find out more about account recovery .

If you can’t change or reset your password

If you’ve tried the previous steps and have been unable to change or reset your password, try following these steps instead.

1. Go to iforgot.apple.com.
2. Enter your Apple ID. Have you forgotten your Apple ID?
3. Select the option to reset your password, then choose Continue.
4. Choose to answer your security questions, receive an email or enter your recovery key.* Find out what to do if you haven’t received your verification or reset email.
5. Follow the onscreen steps to reset your password.

After you reset your password, you’ll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.

* If you permanently lost your Recovery Key or access to your trusted device, you can’t change your password.

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Change your Apple ID

If you no longer use the email address that’s associated with your Apple ID, you can change it. You won’t lose access to your contacts, purchases, or other account information.

How to change your Apple ID to a different email address

1. Go to appleid.apple.com and sign in.
2. In the Sign-In and Security section, choose Apple ID.
   
3. Enter the email address that you want to use as your Apple ID.
   
4. Choose Change Apple ID.
5. If you changed your Apple ID to a third-party email address, check your email for a verification code, then enter the code. Learn what to do if you didn’t get the email.
6. If you use services like iCloud or Messages to share with friends and colleagues, sign in to those services with your updated Apple ID.

If you can’t change your Apple ID

If you try to change your Apple ID to an @icloud.com email address that was created within the last 30 days, you will be asked to try again later.

If you see a message that the email address you want to use isn’t available or is already in use, check that you or a family member aren’t already using that email address with a different Apple ID. If a family member is using that email address, remove it from their account then try to use it.

In some countries or regions, you can use your phone number as your Apple ID. But if your Apple ID is an email address, you can’t change it to a phone number.

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If you forgot your Apple ID password

If you have issues when you try to sign in with your Apple ID password, use these steps to reset it and regain access to your account.

Use your own device to reset your password

Use the steps below to reset your password from any trusted iPhone, iPad, iPod touch, Apple Watch, or Mac.

On your iPhone, iPad, iPod touch, or Apple Watch with watchOS 8 or later

1. Go to Settings.
2. Tap [your name] > Password & Security > Change Password.
   
3. If you’re signed into iCloud and have a passcode enabled, you’ll be prompted to enter the passcode for your device.
4. Follow the onscreen steps to update your password.

On your Mac with macOS Catalina or later

1. Choose Apple menu  > System Preferences, then click Apple ID.
2. Click Password & Security. If you’re asked to enter your Apple ID password, click «Forgot Apple ID or password» and follow the onscreen instructions. You can skip the final step below.
   
3. Click Change Password, then enter the password you use to unlock your Mac.

Use a trusted phone number, trusted email, recovery key, or account recovery contact

• In some cases, you might be able to reset your password using a trusted phone number and trusted email.
• If you use a recovery key for account security, you can use it to help reset your password on your iPhone, iPad, or iPod touch. Learn more about using a recovery key.
• If you already set up an account recovery contact, your account recovery contact can help you reset your password on your iPhone, iPad, or iPod touch. Learn more about using an account recovery contact.

Use someone else’s device to reset your password

You can reset your Apple ID password on a friend or family member’s iPhone, iPad, or iPod touch using the Apple Support app or the Find My iPhone app. You can also visit an Apple Store and ask to use a device on site.

Use the Apple Support app

Ask your friend or family member to open the App Store and download the Apple Support app on their iPhone, iPad, or iPod touch. Can’t download the Apple Support app?

Then open the Apple Support app and follow these steps:

1. Under Topics, tap Passwords & Security.
2. Tap Reset Apple ID password.
3. Tap Get Started, then tap «A different Apple ID.»
4. Enter the Apple ID that you need to reset the password for.
5. Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed.

Any information that you enter will not be stored on the device.

Use the Find My iPhone app

If your friend or family member uses iOS 9 through 12 and they can’t download the Apple Support app, use the Find My iPhone app instead.

1. Open the Find My iPhone app.
2. When a Sign In screen appears, make sure the Apple ID field is empty. If you see someone else’s user name, erase it.
3. Tap Forgot Apple ID or Password, then follow the onscreen steps.

Don’t see a Sign In screen? Tap Sign Out. After you sign out, make sure the Apple ID field is empty. Then tap Forgot Apple ID or Password, and follow the onscreen steps.

If you tried the previous steps or live in a country or region where Support App is not available, you can still reset your password and regain access to your account with account recovery. In some cases, you might have the option to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. Learn more about account recovery .

If you can’t change or reset your password

If you tried the previous steps and were unable to change or reset your password, try these steps instead.

1. Go to iforgot.apple.com.
2. Enter your Apple ID. Did you forget your Apple ID?
3. Select the option to reset your password, then choose Continue.
4. Choose to answer your security questions, get an email, or enter your Recovery Key.* Learn what to do if you don’t receive your verification or reset email.
5. Follow the onscreen steps to reset your password.

After you reset your password, you’ll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.

* If you permanently lost your Recovery Key or access to your trusted device, you can’t change your password.

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