Charge iphone with battery case

Charge your iPhone with your Smart Battery Case

Your Smart Battery Case protects and charges your iPhone, giving you more time to use your device. Learn how to use your Smart Battery Case.

Charge your Smart Battery Case

Before you start using your Smart Battery Case, update your iPhone to the latest version of iOS. Also make sure that you charge your Smart Battery Case before you use it.

1. Plug the Lightning to USB cable that came with your iPhone into the Lightning connector on the case.
2. Plug the other end of the cable into an Apple USB power adapter, then plug the adapter into a power outlet. For the fastest charging, use an Apple USB-C power adapter that provides 18 or more watts of power.
3. You’ll see an amber status light while the case is charging. When the case is fully charged, you’ll see a green status light.

Attach and remove your case

To attach your case, pull back its top edge and slide your iPhone in. When you put your iPhone in a Smart Battery Case that has a charge, your iPhone charges automatically.

To remove your case, pull back its top edge and slide your iPhone toward the top of the case. Slide up—not toward you—or you could damage the connector.

Check the charge

When you attach your iPhone to your case, a charging status appears on the Lock screen. The status also appears when you connect the case to power or disconnect from power. If you already attached your iPhone to your case, look for the charging status in Today View on your iPhone.

Lock screen

Today View

Charge your case and your iPhone

1. With your iPhone in your case, plug the Lightning to USB cable that came with your iPhone into the Lightning connector on the case.
2. Plug the other end of the cable into an Apple USB power adapter, then plug the adapter into a power outlet. For the fastest charging, use an Apple USB-C power adapter that provides 18 or more watts of power.

When your iPhone isn’t in the case, you’ll see a green status light when the case is fully charged or an amber light when the case is charging.

If you have the Smart Battery Case for iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max or the Smart Battery Case for iPhone XS, iPhone XS Max, or iPhone XR, you can wirelessly charge it with Qi-certified charging accessories.

You can also charge your Smart Battery Case without your iPhone.

Get help

Follow the steps below if your Smart Battery Case won’t charge, charges slowly,* if it won’t charge your iPhone, or if you can’t use an accessory while using your Smart Battery Case.

If your Smart Battery Case won’t charge or charges slowly

Follow these steps. Try to charge again after each step:

1. Unplug your Lightning to USB cable from power, and then plug it back in.
2. If your iPhone is attached to the case, remove the case. Then try to charge your iPhone and your case separately.
3. If you have a film, sticker, or label on the back of your iPhone, remove it.
4. Reattach your case.

If you’re using a Qi-certified wireless charging mat to charge the Smart Battery Case for iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, or iPhone XR, make sure that there’s nothing between the case and the wireless charging mat. Also, center the Apple logo—on the back of the Smart Battery Case—on the charging mat. Or place your iPhone where the manufacturer recommends.

* Charging both your iPhone and your Smart Battery Case takes longer than it does to charge your iPhone alone.

If your iPhone won’t charge

Follow these steps. Try to charge again after each step:

1. Make sure that you have the latest version of iOS.
2. If you have any accessories plugged into your case, unplug them.
3. Remove the case.
4. Reattach your iPhone to your case.

If you can’t use an accessory while using your Smart Battery Case

If you can’t use an Apple or Made for iPhone accessory with your Smart Battery Case, follow these steps:

1. Unplug the accessory, then plug it in again.
2. Remove your iPhone from your case, then reattach the case.

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How to wirelessly charge your iPhone

Learn how to wirelessly charge your iPhone with Qi-certified charging accessories.

What you need

Your iPhone features integrated wireless charging that allows for an easy and intuitive charging experience. Your iPhone works with Qi-certified chargers that are available as accessories and in cars, cafes, hotels, airports, and furniture. Qi is an open, universal charging standard created by the Wireless Power Consortium (WPC).

Many Qi-certified chargers charge iPhone with the latest version of iOS at rates up to 7.5 watts. These chargers are available at the Apple Online Store and Apple Stores.

Other Qi-certified chargers might vary in functionality and performance. If you have questions, contact the manufacturer.

Charge wirelessly

1. Connect your charger to power. Use the power adapter that came with your accessory or a power adapter recommended by the manufacturer.
2. Place the charger on a level surface or other location recommended by the manufacturer.
3. Place your iPhone on the charger with the display facing up. For best performance, place it in the center of the charger or in the location recommended by manufacturer.
4. Your iPhone should start charging a few seconds after you place it on your wireless charger.

You should see in the status bar.

Learn more

• Learn about charging with the MagSafe Charger and MagSafe Duo Charger.
• Wireless charging uses magnetic induction to charge your iPhone. Don’t place anything between your iPhone and the charger. Magnetic mounts, magnetic cases, or other objects between your iPhone and the charger might reduce performance or damage magnetic strips or RFID chips like those found in some credit cards, security badges, passports, and key fobs. If your case holds any of these sensitive items, remove them before charging or make sure that they aren’t between the back of your iPhone and the charger.
• If your iPhone isn’t charging or is charging slowly and your iPhone has a thick case, metal case, or battery case, try removing the case.
• If your iPhone vibrates—when it gets a notification, for example—your iPhone might shift position. This can cause the charging mat to stop providing power to your iPhone. If this happens often, consider turning off vibration, turning on Do Not Disturb, or using a case to prevent movement.
• Depending on the charging mat you have, you might hear faint noises while your iPhone charges.
• Your iPhone might get slightly warmer while it charges. To extend the lifespan of your battery, if the battery gets too warm, software might limit charging above 80 percent. Your iPhone will charge again when the temperature drops. Try moving your iPhone and charger to a cooler location.
• Your iPhone won’t charge wirelessly when connected to USB. If your iPhone is connected to your computer with USB, or if it’s connected to a USB power adapter, your iPhone will charge using the USB connection.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Question: Q: iPhone Smart Battery Case charging problems

I have the iPhone Smart Battery Case for the iPhone 6. I keep getting errors it is a not approved accessory. It charges, then stops as I keep hearing it ding. Last night the battery case was at 2% and phone was at 77%. I cleaned the contacts on both sides and no avail.

I have replaced it and same thing still occurs. It is not the case, it is Apple being Apple, as it charges fine on its own. It only has issues when charging when mated to the iphone at the same time. The iphone itself charges fine on its own. So therefore its either the lightning connector inside the smart case, or the iOS firmware rejecting it.

Why would this keep occurring? I want a real answer and not one that says see Apple because it doesn’t make logical sense.

iPhone 6, iOS 10.2

Posted on Mar 7, 2017 12:08 PM

The following steps may help:

• Check the charging port on the case and on your iPhone for any debris or lint.
• Remove your iPhone from the case and then reattach it.
• Unplug your Lightning to USB Cable from power and then plug the cable back in.
• Check that you are using a genuine Apple or MFi-certified cable.

If possible, also test using another such cable.

Apple also recommends using genuine Apple USB Power Adapters.

If the issue persists, I suggest that you contact Apple Support, make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for your products to be checked and, if necessary, serviced:

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How to use your MagSafe Battery Pack

Your MagSafe Battery Pack is designed to quickly and safely wirelessly charge iPhone models with MagSafe, giving you more time to use your device.

Charge your MagSafe Battery Pack

Before you use your MagSafe Battery Pack for the first time, fully charge it using a Lightning to USB cable with a 20W or higher power adapter.

1. Plug one end of a Lightning to USB cable into the Lightning connector on your MagSafe Battery Pack.
2. Plug the other end of the cable into a 20W or higher USB power adapter, then plug the adapter into a power outlet. The status light on your MagSafe Battery Pack will stay lit for about 8 seconds.

While your MagSafe Battery Pack is charging, the status light might flash. If it flashes green, your battery pack is fully charged. If it flashes amber, your battery pack might need more time to charge.

Using an adapter that isn’t 20W or higher will result in a slower charge.

Attach and remove your MagSafe Battery Pack

Your MagSafe Battery Pack will magnetically attach to the back of your iPhone. To remove the MagSafe Battery Pack, gently pull it off the back of your device.

When charging on the go, your MagSafe Battery Pack can charge your iPhone with up to 5W of power. If connected to a 20W or higher power source, it can charge with up to 15W of power.

Check the charge

Make sure that your MagSafe-compatible iPhone is running iOS 14.7 or later. When you attach your MagSafe Battery Pack to your iPhone, it will automatically begin to charge your iPhone and a charging status will appear on the Lock screen.

To see your charging status in Today View or on the Home Screen, add the Batteries widget:

1. Go to Today View or the Home Screen page where you want to add the widget, then touch and hold the background until the apps begin to jiggle.
2. Tap the Add Widget button at the top of the screen to open the widget gallery.
3. Scroll or search to find Batteries, tap it, then swipe left through the size options. The different sizes display different information.
4. When you see the size you want, tap Add Widget, then tap Done.

Today View

Home Screen

When you’re using your MagSafe Battery Pack to charge your iPhone, you might get a notification that says your iPhone will charge only up to 90%. To charge past 90%, open Control Center, press and hold the Low Power Mode icon*, then tap Continue.

*If you don’t see the Low Power Mode icon , learn how to add it to Control Center.

Charge your MagSafe Battery Pack and your iPhone

If both your iPhone and MagSafe Battery Pack need to be charged, you can charge them at the same time. Plug the MagSafe Battery Pack into a power adapter and then attach your MagSafe Battery Pack to your iPhone. Using a 20W or higher power adapter, the MagSafe Battery Pack can charge your iPhone with up to 15W of charging power.

You can also charge both if you attach your MagSafe Battery Pack to your iPhone, then plug your iPhone into a power source. You might want to charge this way if you need to connect your iPhone to another device while charging, like if you’re using wired CarPlay or transferring photos to a Mac.

If you charge your iPhone and MagSafe Battery Pack at the same time, your iPhone might charge to 80% or higher before your MagSafe Battery Pack begins charging.

Amount of additional charge that MagSafe Battery Pack can provide

MagSafe Battery Pack provides an additional charge to your iPhone based on your iPhone model, settings, usage, and environmental conditions. Find your iPhone model below to see how much additional charge MagSafe Battery Pack can provide after you attach it to your iPhone for on-the-go use.

• Up to 70% additional charge with iPhone 12 mini or iPhone 13 mini and MagSafe Battery Pack
• Up to 60% additional charge with iPhone 12 or iPhone 13 and MagSafe Battery Pack
• Up to 60% additional charge with iPhone 12 Pro or iPhone 13 Pro and MagSafe Battery Pack
• Up to 40% additional charge with iPhone 12 Pro Max or iPhone 13 Pro Max and MagSafe Battery Pack

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