Cisco jabber как настроить андроид

— Samsung Galaxy S II (AT&T) running Android 2.3
— Samsung Galaxy S International (GT-I9000) running 2.2.1 or 2.3
— Samsung Galaxy Tab International (GT-P1000) running 2.2.1 or 2.3

Однако, как показывает практика, работает джаббер и на отличных от самсунга устройств..главное условие здесь — версия андроида 2.2 или 2.3

Итак, скачиваем бесплатно джаббер из андроид-маркета себе на телефон, устанавливаем..затем необходимо провести определенные манипуляции на корпоративном колл-менеджере..я покажу на примере CUCM 8.6.1, однако всё ниженаписанное справедливо и для более низких версий с той разницей, что на версиях 8.5 и ниже необходимо устанавливать и настраивать dial-rules (проверить необходимость этого на практике не могу, т.к. этих версий под рукой нет).

Прежде чем добавить на CUCM новое андроид-устройство, необходимо установить device-темплейт для него — device COP file, который называется cmterm-android_8.6.2v17.cop.sgn
Скачать последнюю версию этого файла можно здесь. Для скачивания необходим ССО с соответствующими правами.
После скачивания идем в Cisco Unified OS Administration. Далее выбираем Software Upgrades — Install/Upgrade. Дальше выбираем способ, каким будем закачивать файлик на CUCM (я всегда использую ftp) и, собственно, устанавливаем его. После установки рестартуем сервис Cisco Tftp.
Теперь можно приступить непосредственно к добавлению устройства. Идем в Cisco Unified CM Administration, далее Device — Phone — Add New. В списке Phone Type выбираем Cisco Dual Mode for Android. Откроется почти стандартное окошко добавления нового аппарата. И здесь всё проставляем как обычно: девайс пул, CSS и т.п.

Теперь необходимо остановить внимание на нескольких важных пунктах настройки
Device Name должно обязательно быть написано большими буквами и обязательно начинаться с префикса BOT — BOTPETROV, например
Sip Profile — создаем свой новый..в первую очередь для того, чтобы джаббер-клиент нормально работал в фоне. Идем в Device — Device Settings — SIP Profile и создаем новый профайл со следующими настройками:
После ввода всех настроек жмем Save и Apply.
Далее конфигурируем DN для этого устройства — всё как обычно.
Вот собственно и всё. надеюсь ничего не забыл..

Timer Register Delta to 30

Timer Register Expires to 660

Timer Keep Alive Expires to 660

Timer Subscribe Expires to 660

Timer Subscribe Delta to 15

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Настройка Cisco Jabber for Android

В данном материале подробно рассматривается настройка пользователя, имеющего стационарный телефон, а также мобильный телефон Samsung Galaxy, на который мы установим Cisco Jabber For Android.

Исходные параметры

CUCM Version 11.5
Имя Ivan
Фамилия Zolotov
Город Tyumen
Login izolotov
DN 1356

Настройка стационарного телефона

Заходим в свойства телефона и выставляем:

Description: 1356 — Tyumen — Ivan Zolotov
Device pool: Tyumen_pool
Calling Search Space: Tyumen_Internal_css
Owner User ID: izolotov

Жмем Save, затем для применения параметров Apply. При этом телефон перезагрузится.

На той же странице слева вверху щелкнем “Line 1” и зайдем в свойства линии и заполним следующие поля:

Directory Number: 1356
Route Partition: Oncluster_pt
Description: 1356 — Tyumen — Ivan Zolotov
Alerting name: 1356 Ivan Zolotov
ASCII Alerting name: 1356 Ivan Zolotov
Calling Search Space: Tyumen_Internal_css
Выставляем CSS Tyumen_Internal_css для параметров Call Forward:
- Forward All
- Forward Busy Internal
- Forward Busy External
- Forward No Answer Internal
- Forward No Answer External
Display (Internal Caller ID): 1356 Ivan Zolotov
ASCII Display (Internal Caller ID): 1356 Ivan Zolotov
Line Text Label: 1356 Ivan Zolotov
ASCII Line Text Label: 1356 Ivan Zolotov
Нажимаем Save (без этого не появится кнопка Associate end users)
Users Associated with Line – выбираем заведенного пользователя
Нажимаем Save – Apply

Настройка свойств пользователя

User Management -> End User
Controlled Devices, жмём Device Associations – находим стационарный телефон и добавляем его

Permissions Information, добавляем Standard CCM End Users.

Проверка

Стационарный телефон должен успешно звонить и принимать звонки.
Пользователь должен успешно заходить на Cisco Unified Communications Self Care Portal

Даже без предварительных настроек на CUCM. Пользователь уже должен успешно логиниться в Cisco Jabber:
Для начала настроим параметры сервера:

Далее логинимся пользователем в формате username@AD_domain_name_fqdn + доменный пароль этого пользователя.

После успешного логина мы увидим:

Но при попытке вызвать клавиатуру будет выдаваться ошибка:

Настройка Cisco Jabber for Android на CUCM

Настроим теперь Cisco Jabber for Android в качестве второго аппарата.
Перед началом следует проверить что наш Device pool поддерживает кодек G.711.

Идём
Device > Phone > Add > Cisco Dual Mode for Android

Вводим параметры устройства:

Device Name: BOTIZOLOTOV
- Имя Device Name должно быть UPPERCASE и должно начинаться с BOT
- Длина до 15 символов
- Может включать симвоолы A to Z, 0 to 9, dash (-), or underscore (_)
- Рекомендуется задавать в формате BOTUSERNAME
Description: 1356 — Tyumen — Ivan Zolotov
Device pool: Tyumen_pool
Phone Button Template: Standard Dual Mode for Android
Calling Search Space: Tyumen_Internal_css
Owner User ID: izolotov
Primary Phone: выбрать соответствующий desktop Phone
Device Security Profile: Cisco Dual Mode for Android — Standard SIP Non-Secure Profile
SIP Profile: Standard SIP Profile
Нажимаем Save – Apply

На той же странице слева вверху щелкнем “Line 1” и зайдем в свойства линии и заполним следующие поля:

Directory Number: 1356
Route Partition: Oncluster_pt
Система автоматом «узнает» этот DN и подгрузит все параметры данного DN.
Нажимаем Save – Apply

После этого при логине в Jabber мы уже сможем принимать и отправлять звонки.

Настройка свойств пользователя

User Management -> End User
Controlled Devices, жмём Device Associations – находим Jabber телефон и добавляем его

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Support

Cisco Jabber for Android 10.5 Quick Start Guide

Viewing Options

Cisco Jabber

Welcome to Cisco Jabber.

Use this guide to set up the app and use some key features.

After setup, learn more by viewing the user guides in the Cisco Jabber Settings menu.

Set Up

The steps to set up Cisco Jabber vary, depending on how your administrator set up your account.

Prepare for Setup

After you download Cisco Jabber for Android from Google Play and install it, perform the following steps to prepare for setup:

Get your setup information. Your system administrator must give you the sign-in method and account information.

Note

Cisco Unified Communications Manager IM and Presence Service is formerly known as Cisco Unified Presence .

Manual Cisco WebEx Messenger

Manual Cisco Unified Communications Manager IM and Presence Service

Manual Phone Services only

Sign-In Method	Account Information
	URL (that you use to start the setup process) username password
username and domain (for example, username@example.com ) password
username and domain (for example, username@example.com ) password
username and domain (for example, username@example.com ) password server address
TFTP server address CCMCIP server address username and domain (for example, username@example.com ) password

Certificate Validation

When you set up and use Cisco Jabber , you may be prompted to validate your server certificates to connect to your services.

Depending on your account setup, you may need to verify server certificates for the following services:

Instant Messaging
Phone Services
Voicemail
Directory
Expressway Mobile and Remote Access
SSO IDP certification for SSO deployments

Note

Depending on how your administrator sets up the servers, you may have to validate multiple certificates for Instant Messaging and Phone Services.

Set up with URL

Procedure

Step 1	On your Android device, tap the setup URL that your administrator provided.
Step 2	After Cisco Jabber opens, read the end user license agreement and terms of service, and then tap Accept .
Step 3	Review the In Cisco Jabber screens, and then tap Get Started Now .
Step 4	Click the provided URL.
Step 5	Enter your password.
Step 6	Tap Sign In .
Step 7	If prompted to validate your server certificates, contact your administrator to verify that you should accept the certificates. After you sign in, Cisco Jabber opens.

Procedure

Step 1

Open Cisco Jabber .

Step 2

Read the end user license agreement and terms of service, and then tap Accept .

Step 3

Review the In Cisco Jabber screens, and then tap Get Started Now .

Step 4

Enter your username and domain in the following format: username@example.com .

Step 5

Tap Continue .

Step 6

If prompted, enter your password.

Step 7

Tap Sign In .

Step 8

If prompted to validate your server certificates, contact your administrator to verify that you should accept the certificates.

After you sign in, Cisco Jabber opens.

Manually Set Up Cisco WebEx Messenger

Procedure

Step 1	Open Cisco Jabber .
Step 2	Read the end user license agreement and terms of service, and then tap Accept .
Step 3	Review the In Cisco Jabber screens, and then tap Get Started Now .
Step 4	Tap Advanced settings .
Step 5	In the Connect to server drop-down list, select Manually .
Step 6	In the Select account type drop-down list, select WebEx Instant Messaging .
Step 7	Tap OK .
Step 8	Enter your username and domain in the following format: username@example.com .
Step 9	Tap Continue .
Step 10	Enter your password.
Step 11	Tap Sign In . After you sign in, Cisco Jabber opens.
Step 12	If prompted to validate your server certificates, contact your administrator to verify that you should accept the certificates.

Manually Set Up Cisco Unified Communications Manager IM and Presence

Procedure

Step 1	Open Cisco Jabber .
Step 2	Read the end user license agreement and terms of service, and then tap Accept .
Step 3	Review the In Cisco Jabber screens, and then tap Get Started Now .
Step 4	Tap Advanced settings .
Step 5	In the Connect to server drop-down list, select Manually .
Step 6	In the Select account type drop-down list, select CUCM IM and Presence .
Step 7	In the Server information field, enter the presence server address that your administrator provided.
Step 8	Tap OK .
Step 9	Enter your username and domain in the following format: username@example.com.
Step 10	Tap Continue .
Step 11	Enter your password.
Step 12	Tap Sign In . After you sign in, Cisco Jabber opens.
Step 13	If prompted to validate your server certificates, contact your administrator to verify that you should accept the certificates.

Manually Set Up Phone Services Only

Procedure

Step 1	Open Cisco Jabber .
Step 2	Read the end user license agreement and terms of service, and then tap Accept .
Step 3	Review the In Cisco Jabber screens, and then tap Get Started Now .
Step 4	Tap Advanced settings .
Step 5	In the Connect to server drop-down list, select Manually .
Step 6	In the Select account type drop-down list, select Phone Services Only .
Step 7	In the Server information area, enter the TFTP and CCMCIP server addresses that your administrator provided.
Step 8	Tap OK .
Step 9	Enter your username and domain in the following format: username@example.com .
Step 10	Tap Continue .
Step 11	Enter your password.
Step 12	Tap Sign In . After you sign in, Cisco Jabber opens.
Step 13	If prompted to validate your server certificates, contact your administrator to verify that you should accept the certificates.

Use Cisco Jabber

For Phone

Cisco Jabber displays the Contacts screen after you sign in if you have been configured for both Instant Messaging and Presence and Voice and Video Calling. Cisco Jabber displays the Keypad screen after you sign in if you have been configured for Voice and Video Calling only.

Procedure

Step 1

To navigate, follow one of these steps:

On most screens, swipe to the right.
Where available, tap

Step 2

Tap the following items to use the navigation drawer.

Note

Depending on your account setup, you may not see all the features shown here.

1. View and edit your availability status.

2. Access your features.

3. Edit your settings.

4. View account information or sign out of your account.

5. Search for contacts or make a call.

For Tablet

Cisco Jabber displays the Contacts screen after you sign in.

Use the navigation bar on the left to select the area of the application to use.

Note

Depending on your account setup, you may not see all the features shown here.

1. Search for contacts or make a call.

2. View and edit your availability status.

3. Access your features.

4. Edit your settings.

Add Contact from Directory

Procedure

Step 1	On the Contacts screen, tap .
Step 2	To search for a contact, follow these steps: Enter a name or user ID in the Search box to search your corporate directory, Recents, and Contacts. Tap the desired contact in the search results.
Step 3	(Optional) Assign the contact to a group.
Step 4	(Optional) To add the contact to your Favorites list, tap the Add to Favorites switch to turn it on.
Step 5	Tap Done .

Make Call from Contacts

Procedure

Step 1

On the Contacts screen, tap the photo or avatar for the desired contact in the list.

Step 2

Select a phone number.

Step 3

If using Dial via Office, follow these steps:

Tap Answer to accept the call.
If prompted, press a number on the keypad.

After you accept the call, the corporate calling system calls the number you dialed. The Dial via Office call opens in the native phone application.

Start Chat from Contacts

Troubleshoot

Send Problem Report

Use this procedure to send a problem report using the Cisco Jabber settings.

Tip

You can also send a report by tapping the «Send problem report» link in an error message.

Procedure

Step 1

On the Settings screen, under Help , tap Problem Reporting .

Step 2

If you can reproduce your problem, tap the Detailed Logging switch to turn it on.

Step 3

Tap Send Problem Report .

Cisco Jabber opens your Email application with a new message that contains a prefilled subject line and attached log files.

Step 4

Enter a description of the problem in the body of the email message and send it to your system administrator.

Include the time that the problem occurred. Check your Recents list to find that time.

Tip

What to Do Next

To save battery power and storage space, tap the Detailed Logging switch to turn it off after you no longer need it.

If you cannot sign in, try the following troubleshooting tips.

Procedure

Step 1	Check that you are using a supported device and operating system. For information about supported devices and operating systems, see the Cisco Jabber for Android Release Notes for your release.
Step 2	Check that you are using the correct release of Cisco Jabber for Android . You can download the latest release of Cisco Jabber for Android from the Google Play Store.
Step 3	Check that your VPN is connected (if VPN is required). If your VPN is not connected and you are not using Expressway Remote and Mobile Access, contact your system administrator for configuration details.
Step 4	If you are using Phone Services, check the network connection between your device and the corporate network as follows: Open your Internet browser. Try to access the administration pages for your corporate calling system by entering the following URL in your Internet browser: http:// Cisco Unified Communications Manager server name or IP address /ucmuser. Contact your system administrator if you do not have the address for your company’s Cisco Unified Communications Manager server. If you cannot access the administration pages for your corporate calling system, try again from a different network access point. If you still cannot access the administration pages for your corporate calling system, contact your system administrator to find out if there is a network issue.
Step 5	If you are using Cisco Unified Communications Manager IM and Presence Service Service, check the network connection between your device and the server as follows: Open a ping utility to ping the Cisco Unified Communications Manager IM and Presence Service server. Enter the Fully Qualified Domain Name or IP address of the server in one of the following formats: presence server name.domain .com ip address.domain .com If you cannot ping the server, contact your system administrator.
Step 6	If you are using a tablet, contact your system administrator to ensure it has been set up for use. Some tablet services require additional configuration that may not have been performed.
Step 7	If you still cannot set up Cisco Jabber for Android , send a problem report to your system administrator.

Application Failure

If Cisco Jabber for Android fails, Cisco recommends that you clear the application data and force-stop the application before restarting.

Procedure

Step 1	Open the Android Settings application.
Step 2	Depending on your operating system, tap either Apps or Application manager .
Step 3	Tap Cisco Jabber .
Step 4	Tap Clear data .
Step 5	Tap Force stop .

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Cisco jabber как настроить андроид