Citrix android general problem

Параметры

На вкладке Settings указаны следующие параметры.

• Manage accounts
• STORE
  • Store settings
• General
  • Display
  • Keyboard
  • Audio
  • Security token
  • TLS version
  • Citrix Casting
  • Advanced
• Help & Support
• Send feedback to Citrix
• Help
• Rate your experience
• About

Manage accounts

Параметр Manage accounts используется как для просмотра списка настроенных хранилищ, так и для добавления новых хранилищ.

General

Display

Используйте параметр Screen resolution, чтобы выбрать размер разрешения для отображения сеанса. Разрешение, установленное с помощью этого параметра, не зависит от настроек отображения, установленных на устройстве. По умолчанию для разрешения экрана установлено значение Fit screen.

Выберите один из следующих вариантов разрешения.

1. Match server: на клиенте используется разрешение, установленное на сервере.
2. Fit screen: значение по умолчанию. Разрешение выбирается в соответствии с размером дисплея устройства, например мобильного телефона, планшета и т. д. Разрешение выбирается в зависимости от того, с какого устройства вы получаете доступ к приложению Workspace.
3. Optimize for high resolution: для улучшения отображения всегда выбирается максимальное доступное разрешение.
4. Optimize for metro apps: этот вариант позволяет экрану и приложению выглядеть немного больше.

Keyboard

Predictive text:

Выберите параметр Predictive text, чтобы включить отображение предлагаемых слов во время ввода в текстовом поле.

Extended Keyboard:

Включение или выключение расширенной клавиатуры в ходе сеанса.

Extended keys:

Выберите параметр Extended keys, чтобы иметь возможность настраивать клавиши для выполнения особых задач. Например, клавиши Alt + Ctrl + Function отображаются как часть расширенной клавиатуры.

Client IME:

Позволяет вводить двухбайтовые символы (например, китайские, японские и корейские символы) непосредственно в точке ввода в ходе сеанса.

Keyboard sync:

Автоматическая синхронизация раскладки клавиатуры VDA с раскладкой клиентского устройства.

Audio

Если администратор разрешил использование звука для мобильных устройств, вы можете прослушивать звук собрания, учебного семинара или вебинара с помощью приложений в Citrix Workspace.

Этот параметр позволяет только принимать звук. Приложение Citrix Workspace не поддерживает двунаправленный звук.

Security token

В клиенте можно включить маркер безопасности, только если настроенное хранилище поддерживает RSA.

Перед установкой маркера программного обеспечения на устройстве убедитесь, что дата и время указаны правильно. Это необходимо для выполнения проверки подлинности.

1. На устройстве откройте сообщение электронной почты с файлом .sdtid (формат файла для маркера).
2. Нажмите (или дважды нажмите) файл, чтобы запустить его и установить маркер.

После установки маркера программного обеспечения вы можете нажать значок Android и выбрать Accounts, чтобы выполнить необходимые действия с учетной записью в приложении Citrix Workspace.

• Token serial number: отображается серийный номер маркера безопасности.
• Token expiration date: отображается дата окончания срока действия маркера безопасности.
• RSA software token: флаг для включения или отключения маркера RSA в клиенте.
• Get passcode: отображается секретный код.
• Delete Token: из клиента удаляется сохраненный маркер.

TLS version

Используйте этот параметр, чтобы выбрать минимальную версию TLS. По умолчанию для версии TLS на клиенте установлено значение Default. Другие доступные значения:

1. TLS 1.1
2. TLS 1.2
3. Режим совместимости NetScaler

Advanced

В разделе Advanced можно настроить следующие параметры.

1. Ask before exiting: приложение Citrix Workspace запрашивает подтверждение выхода.
2. Clipboard: этот параметр позволяет использовать в ходе сеанса такие операции буфера обмена, как «Вырезать», «Копировать», «Вставить».
3. EDT: позволяет приложению Citrix Workspace выбирать протокол Enlightened Data Transport (EDT) вместо TCP (если возможно) с целью оптимизации передачи данных.
4. EDT Stack Parameters: используйте этот параметр, чтобы включить настройки CustomMTU протокола EDT.
5. Display orientation: этот параметр позволяет выбрать ориентацию дисплея в зависимости от положения устройства. По умолчанию выбрано значение Automatic. Можно также установить значение Portrait или Landscape.
6. Keep display on: этот параметр позволяет сохранять дисплей активным и не переводить его в спящий режим.
7. Проверка сертификата
8. Allow legacy store access: позволяет получить доступ к предыдущим версиям хранилища.

Send usage statistics: сбор анонимных данных о конфигурации, событиях, свойствах и использовании в приложении Citrix Workspace. Данные автоматически отправляются в Citrix, чтобы помочь Citrix повысить качество, надежность и производительность приложения Workspace. Никакая информация, позволяющая идентифицировать пользователя, не собирается в клиентской среде.

При отключении этого параметра не отключается ведение дополнительных журналов, активированное администратором.

Help & Support

Send feedback to Citrix

Нажмите Send feedback to Citrix. Дважды коснитесь компонента или продукта, о котором вы хотите отправить отзыв.

Откроется диалоговое окно Report an issue.

Введите необходимую информацию и нажмите кнопку отправки, чтобы отправить отзыв. Вы также можете добавить снимки экрана.

Нажмите Log Options, чтобы помочь Citrix устранить неполадки и, в случае сложных проблем, упростить оказание технической поддержки.

В диалоговом окне Log Options можно выполнить следующие действия.

• Отправить файл журнала
• Установить приоритет
• Очистить историю журнала
• Воспроизвести проблему

Нажмите Help, чтобы открыть справочную документацию.

Rate your experience

Нажмите Rate your experience, чтобы оценить удобство работы с приложением Citrix Workspace.

About

Нажмите About, чтобы получить сведения о приложении Citrix Workspace.

Источник

Настройка учетной записи

Можно настроить одну или несколько учетных записей для доступа к ресурсам.

Создание учетной записи

При первом запуске приложения Citrix Workspace на экране приветствия можно выбрать одну из учетных записей:

• Чтобы воспользоваться демонстрационной учетной записью Citrix Cloud, введите регистрационные данные и используйте доступные приложения.
• Чтобы получить доступ к приложениям организации, введите сведения об учетной записи, предоставленной организацией.

1. На главной странице приложения Citrix Workspace щелкните значок «плюс» в правом нижнем углу экрана, чтобы открыть диалоговое окно Add Account.

   В диалоговом окне Add Account введите URL-адрес хранилища, предоставленный системным администратором.

   

   • Можно указать рабочий адрес электронной почты для доступа к ресурсам. В некоторых организациях требуется адрес сервера организации, например servername.company.com .
   • Вам необходимо указать свои учетные данные для проверки подлинности, такие как имя пользователя, пароль и домен.

   Редактирование учетной записи

   Выберите Edit, чтобы изменить адрес Citrix Gateway и тип проверки подлинности для определенной учетной записи пользователя.

   

   Запуск ресурса

   На устройстве нажмите Приложения, Рабочие столы или Файлы, чтобы просмотреть ресурсы, к которым можно получить доступ.

   Добавление ресурса на начальный экран

   Для добавления приложений или рабочих столов на начальный экран используйте значок Звезда в области значков нужного ресурса. Желтая звезда указывает на то, что ресурс уже добавлен на начальный экран. **Чтобы удалить ресурс с **начального экрана, нажмите значок желтой звезды.

   Установка сертификата

   Если организации требуется сертификат на устройстве, она должна либо предоставить веб-адрес для загрузки, либо отправить сертификат в виде вложения сообщения электронной почты. Если у вас есть файл, нажмите его, чтобы установить на устройстве.

   Создание нескольких учетных записей

   Можно создать несколько учетных записей с разными избранными приложениями и настройками. В списке учетных записей нажмите Add Account.

   Удаление учетной записи

   На странице Accounts нажмите значок корзины рядом с учетной записью пользователя.

   Источник

   Year Disable

   Citrix Receiver Android General Problem

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   Citrix Receiver Android General Problem

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