Com apple imagecapture ошибка 4294957375

Question: Q: (com.apple.imagecapture error 4294957375)

I finally got the printer working, but now I get the message: «HPDM.framework» will damage your computer. Report malware to Apple, etc.» No software updates. MacOS Catalina, 10.15.7

HP Easy Scan — (printer works but not the scanner — HP Envy 7640 e-All-in-One)

iMac 21.5″, macOS 10.15

Posted on Oct 29, 2020 11:19 AM

Helpful answers

If all else fails you can try VueScan. There’s a demo version you can download to try before purchase. It’s an excellent app. I use it instead of the apps that came with my scanners.

Nov 5, 2020 1:52 PM

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Is this an issue that Apple will correct; HP was not able to do so? HP Support suggested it might be fixed in maybe 2 weeks?

Oct 31, 2020 6:31 PM

Exact same issue, exact same error number. Using MacBook Pro 2019, Catalina 10.15.7, with HP OfficeJet Pro 8620. Issue just arose over the last week, with same warning also.

Nov 2, 2020 1:56 PM

Nov 2, 2020 2:29 PM

My Laser jet pro MFP M127fw, does the exact same. Also had the same warning on my MacBook air. This after I just updated my HP easy scan app through the App store. I deleted the «file» in question, and cleared the trash bin, as the warning messages advised. Only to now be stuck with this problem. My printer also works, scanner suddenly does not.

Can someone please assist?

Nov 5, 2020 2:07 AM

Today found a Software Update for Catalina 10.15.7 via Command R. After downloading tried the HP Easy Scan once again and received the very same warning: (com.apple.imagecapture error 4294957375.) Last week HP support could not help, so where do I go next? Thanks in advance for your help.

Nov 5, 2020 11:57 AM

If all else fails you can try VueScan. There’s a demo version you can download to try before purchase. It’s an excellent app. I use it instead of the apps that came with my scanners.

Nov 5, 2020 1:52 PM

Found HP smart app works. Version 5.5.6 (544)

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Question: Q: the operation could not be completed (com.apple.imagecapture error 4294957375) (9921)

I can’t scan my documents this error pops up all the time

Posted on Oct 13, 2019 11:03 PM

Helpful answers

I have the same question. Scanning is working on one iMac and not the Other . Both are running Catalina.

Oct 14, 2019 10:50 AM

I can’t scan my documents this error pops up all the time

com.apple.imagecapture error 4294957375) (9921)

Nov 4, 2019 3:37 AM

After I downloaded today’s update, and downloaded the new drivers that are not available for the scanner, I was able to get everything to work.

Oct 16, 2019 7:39 PM

thanks — what’s the URL for the new driver?

Oct 29, 2019 7:25 AM

URL for drivers?

Oct 26, 2019 11:38 AM

Hi. I have IMac and iOS 10.15. But my canon scan is not working on it.

Oct 16, 2019 7:23 PM

Hi — can you point me to the new drivers plz?

Nov 5, 2019 10:18 AM

Does anyone have an answer to the question?

Jan 16, 2020 5:11 AM

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I have the same question. Scanning is working on one iMac and not the Other . Both are running Catalina.

Oct 14, 2019 10:50 AM

Hi. I have IMac and iOS 10.15. But my canon scan is not working on it.

Oct 16, 2019 7:23 PM

After I downloaded today’s update, and downloaded the new drivers that are not available for the scanner, I was able to get everything to work.

Oct 16, 2019 7:39 PM

URL for drivers?

Oct 26, 2019 11:38 AM

thanks — what’s the URL for the new driver?

Oct 29, 2019 7:25 AM

Oct 29, 2019 5:03 PM

I can’t scan my documents this error pops up all the time

com.apple.imagecapture error 4294957375) (9921)

Nov 4, 2019 3:37 AM

Hi — can you point me to the new drivers plz?

Nov 5, 2019 10:18 AM

same thing, i am using cannon scaner. Holly update from Apple.

Nov 8, 2019 10:53 AM

What’s up with new drivers for Canon scanner? Can someone please post the URL to find them? After updating to Catalina, I can no longer scan documents. Bummer!

Nov 8, 2019 12:16 PM

I have the same problem, with a Canon 530, how to solve it?

Nov 9, 2019 5:17 AM

iMac running Catalina. This fixed it for me. I first deleted the printer and the Canon utility. Then I downloaded the latest Catalina update and the latest Canon driver (make sure to download scan utility as well). Re-added printer and was able to scan.

Dec 4, 2019 7:24 AM

Does anyone have an answer to the question?

Jan 16, 2020 5:11 AM

Unable to scan documents, using iMac with Epson ET-2710 printer. are error as quoted above

Jan 19, 2020 8:00 PM

Nothing is working, not even getting your answers — no links coming up to fix problem — Catalina is a mess! 🙁

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Question: Q: the operation could not be completed (com.apple.imagecapture error 4294957375) (9921)

I can’t scan my documents this error pops up all the time

Posted on Oct 13, 2019 11:03 PM

All replies

I have the same question. Scanning is working on one iMac and not the Other . Both are running Catalina.

Oct 14, 2019 10:50 AM

I can’t scan my documents this error pops up all the time

com.apple.imagecapture error 4294957375) (9921)

Nov 4, 2019 3:37 AM

After I downloaded today’s update, and downloaded the new drivers that are not available for the scanner, I was able to get everything to work.

Oct 16, 2019 7:39 PM

thanks — what’s the URL for the new driver?

Oct 29, 2019 7:25 AM

URL for drivers?

Oct 26, 2019 11:38 AM

Hi. I have IMac and iOS 10.15. But my canon scan is not working on it.

Oct 16, 2019 7:23 PM

Hi — can you point me to the new drivers plz?

Nov 5, 2019 10:18 AM

Does anyone have an answer to the question?

Jan 16, 2020 5:11 AM

There’s more to the conversation

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For my Cannon MF4770n, I went to Cannon’s product support page (search it on Google) and downloaded the Optional (not the Recommended!) Driver, then install the new driver to my iMac and now it’s working!! I didn’t try it with the Recommended; it might work since it’s a newly published (7/1/2020) driver, but I didn’t want to take a chance since the last person said it didn’t work so I downloaded the Optional instead. Apple’s phone support was not helpful and it took forever to get someone on the phone to help. Hope this is helpful!

Jul 10, 2020 2:20 PM

Hi guys, I do have the same problem with an HP MFW277. The interesting thing is, that this occurs only, when I connect via WiFi to the printer. (whether it is a MacBook (2016) or a MacBook Pro (2015). The printer is connected via LAN. As long i use the scanner from my wired iMAC it works.

I thought this could be something within the router but seems to be not.

I analysed the Network settings but was not able to find any difference between iMac and MacBook.

Perhaps this rings a bell to anybody of you.

Aug 2, 2020 1:23 AM

Had to remove my scanner from the list and set it up again, but it seems to be working now.

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com.apple.imagecapture error 4294957375

‎06-28-2021 10:14 AM

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Was using HP Scan. Was working previously. Do not use often, but, trying to scan document and now am getting error message — com.apple.imagecapture error 4294957375

I have: 1) ensured Mac OS up to date 2) deleted HP Scan 3) Installed HP Smart 4) rebooted system.

HP Smart is not responding and am still not able to scan.

‎06-28-2021 11:35 AM

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Please let us know your printer model so we may guide you further more accurately.

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution

‎06-28-2021 12:21 PM — edited ‎07-03-2021 08:02 AM

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HP officejet pro plus 8600

‎06-28-2021 10:22 PM

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Try following the Resolution section below, I believe this should help:

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution

‎07-03-2021 08:01 AM

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Big Sur version up to date, however, Apple cannot check HewlettPackardPrinterDrivers.pkgfor malicious software and will not open the file.

I am able to print to the HP8600 Pro through Word, Excel, Mail, etc. I am now trying to scan documents as I did before.

When launching HP Smart I get a few seconds of a blue spinning circle and then white window.

Any thoughts or alternatives to scan if HP products will not work?

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Mac Image Capture is not working

‎08-17-2020 10:24 AM

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Mac Image Capture is not working. Error message reads: «The operation couldn’t be completed.

(com.apple.imagecapture error 4294957375.) (-9921)» Anyone?

(I see this error from another post dated 4/2020 with no resolution — please help. )

‎08-20-2020 08:20 AM

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@ConnieBiker, Welcome to the HP Support Community!

Have you tried any other application to scan and check if that works?

Check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Update the printer firmware

Click here to know different methods of updating printer firmware.

On the printer screen, go to Setup > Network System preference > Advanced > Configure IPV6 > Automatic

Restart the wireless router, the printer, and the MAC

Try scanning using the Image capture app

If the error persists, use the HP Easy Scan app or Hp Smart app to scan as shown in this document.

Hope this helps! Keep me posted.

Please click “ Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “ Kudos, Thumbs Up » on the bottom right to say “Thanks” for helping!

Have a great day!

KUMAR0307
I am an HP Employee

‎08-20-2020 11:38 AM

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Thank you SO very much for your response!! The scanner used to work so I’m wondering what changed or perhaps I’m doing something differently. I’m prepping for a trip so won’t be able to get through the steps until next week.

Trying for a quick home run (without updating):

HP Easy scan yields this even though it’s on.

HP Smart scans a blank screen even though there’s something on the glass (281 isn’t making any noise so this leads me to think there’s a network issue)

On the printer I’m looking for this:

Setup > Network System preference > Advanced > Configure IPV6 > Automatic

Best I can do this this:

Setup > Network Setup >

I don’t see an Advanced or anything IPV6 related so I’m thinking the firmware is out of date.

I’m using the HP Smart app to install updates and navigate: Printer Settings > Advance Settings > HP Web Services tab

I don’t see the requested «Printer Updates» or «Product Updates»

I’ll work on this more later.

Maybe given what I’m seeing you can hone in on a solution?

Thanks again for walking me through troubleshooting options!

‎08-21-2020 02:18 AM

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Are you able to print from your MAC?

Did you also check for any pending software updates on your MAC?

As you are not able to scan from any of the scanning application, let us check the hardware functionality first.

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Now, check the connectivity between the printer and the MAC

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note : There should be 0% packet loss, share the results in your next post.

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