Comcast email server port settings iphone

What to do if Comcast Email Is Not Working On iPhone

When you sign up for Comcast (Xfinity) services, one thing you always get for free: an email account.

I use my Comcast account as my personal email which I don’t give to everyone – only to my friends. However, once in a while my internet provider gives me a hard time. Sometimes, it stops receiving emails, and I am not always sure whether nobody cares about me or it’s a problem with the software.

Below I listed major issues with my Xfinity email on iPhone and ways to troubleshoot in case you need it.

In general, Comcast email does not work on iPhone because of incorrect Mail app settings. Use imap.comcast.net host and port 993 for incoming mail and smtp.comcast.net with port 587 for outgoing mail. Also, verify that the Third-Party Access Security option is enabled in the Xfinity portal.

Let’s unpack this now.

8 Reasons Why Comcast Email not Working On iPhone

Comcast Server Is Down

Believe it or not, but sometimes even big companies like Comcast can have outages. There is a thread on their forums where users were reporting that Comcast email was not working on iPhones and other devices.

In the end, the Xfinity customer service confirmed that the service was not available.

How to know if the server is down?

Services provided by big companies are usually distributed, meaning that if one service is down, it may not impact the rest of the bundle. So, if the Mail server is down, you may still have TV, internet, and phone working fine.

The easiest way to tell if the Mail server is down is to try to sign in using the Web app.

• Go to Xfinity.com.
• Sign in.
• Click on the Mail icon.

If you can access your emails through the browser app, then the server is working. If you see a 500 error on the screen, then the server is down.

In this case, there is nothing you can do except calling Comcast and notify them about the issue. But the chances are that they already know about the problem and their engineers are actively working on it.

All you can do now is to keep checking if the mail server is back periodically. This may take hours, rarely days.

iPhone is Having Connectivity Issues

Did you notice that you don’t get emails during the day, but when you get home, it suddenly starts working? It is possible that you didn’t let the Mail app (or Xfinity Connect App) to use the cellular network.

To check the configuration, go to the Settings app on the iPhone, tap on Cellular, scroll to Mail and check if it is enabled (the slider is green).

If it’s not, then you will only receive emails and will only be able to send emails when the phone is connected to the Wifi. Which maybe is what you want.

There is, however, also the opposite issue. Sometimes, you may lose the internet, but the Wifi router is still working.

In this case, the iPhone will connect to the Wifi router, find no internet, and will not be able to access anything, including emails.

The right thing would be for the device to use cellular connectivity if there is no internet, but Apple computers don’t do this.

How to know if you in this situation?

Start Safari on the iPhone and try to open any web site, e.g., Google.com. If the browser cannot reach any web site, then you can temporarily turn off Wifi on the phone and use a cellular connection.

And don’t forget to turn the Wifi back internet comes back. I remember the story of my friend who was forced to pay for an unlimited internet account with this mobile service provider.

His family was using 20-30GB of the internet on their phones every month. When I told him that this is not normal, he investigated the issue and found that he was using less than 1GB, and the rest was his wife.

Apparently, his wife turned off Wifi setting on her iPhone, and even at home, she used cellular connectivity. When my friend connected her phone to the home Wifi router, their usage dropped below 5GB, and he was finally able to drop an expensive plan.

Incorrect Mail App Settings on iPhone

By far, the most common issue is incorrect settings in the Mail app on the iPhone. If you get error message, such as “imap.comcast.net does not support password authentication”, check the Mail settings.

To check the configuration open Settings app on iPhone and tap on Passwords & Accounts, find and tap on the Comcast account (it may have a different name on your iPhone).

Under Incoming Mail Server, you will see settings for receiving emails. If you have trouble receiving emails, then this is the area you need to check.

Also, click on the Advanced tab to get more detailed Incoming Mail Server Settings. They should be the following:

• Incoming Server Host Name: imap.comcast.net
• Username: Make sure that username is a correct Comcast email account
• Password: Re-enter the email password here
• Incoming Mail server port: 993
• Use SSL: ON
• IMAP Path Prefix: empty
• Authentication: Password

If you have issues with sending emails from Comcast account, then check Outgoing Mail Server settings. They should be the following:

• Outgoing Mail Server Host Name: smtp.comcast.net
• Username: Make sure that username is a correct Comcast email account
• Password: Re-enter the email password here
• Outgoing Mail server port: 587
• Authentication: Password
• Use SSL: Yes

Incorrect Fetch Settings on iPhone

If your settings are correct, but you still having issues with receiving/sending emails, the cause could be incorrect Fetch settings.

Open Settings app, tap on Passwords & Accounts and tap on Fetch New Data line.

Find your Comcast account and check the setting. Fetch New Data is a feature that allows the user to select how often the device checks for new emails. It may have one of three values: Push, Fetch, or Manual.

If the setting is set to Push, then the mail server will send new emails directly to your phone.

If it is set to Fetch, then your iPhone will periodically ask the server for new emails. The frequency of the periodic checks depends on your settings.

If it is set to 30 min, then you may get your emails after 30 min they were sent.

And finally, there is a Manual setting. If you have Fetch New Data set to Manual, you will not get any emails until you open the Mail app and refresh.

Why are there three settings, and why not have it set to Push always? Push uses more battery and can greatly impact the battery life.

I have multiple Mail apps on my iPhone, and I only set Push for those that I need instantaneous notifications, e.g., work.

Outdated Mail App

It’s always a good idea to have the latest updates on the iPhone.

Periodically check if Apple released an updated version of the Mail app. If yes, then it’s a good idea to update the app. They often fix bugs (and unfortunately, sometimes introduce new ones).

Generally, if the app is working, I don’t always update it, but if it is failing, this is something I still do first.

Third Party Security Unchecked in Xfinity Portal

And final tip is to check the settings in Xfinity portal. There is a setting in Xfinity portal which will allow or disallow third-party apps, such as Outlook or Apple Mail to get access to Comcast email.

To check if the setting is On or Off do the following:

• First, log on to your Xfinity Portal.
• Then click on the Mail icon to open the Comcast email page.
• In the top right corner, click on the Gear icon to get access to email settings.
• Click on the Security option on the left.
• Check if Third Party Access Security option is checked.

Xfinity Connect App Was Discontinued

There is no more Xfinity email app for iPhone. Unfortunately, the company discontinued Xfinity Connect app on April 20, 2021. If you try to open an email from Xfinity app, it will redirect to the web page, not the app. So, your only option is to use 3rd party apps with iPhone, such as Mail or Outlook.

Turn Off VPN

This last tip came from one of the readers: Doug B. from Florida.

He had VPN enabled on his iPhone. I use VPN too, especially when I use public Wi-Fi. By the way, my favorite provider is NordVPN (affiliate).

Some sites do not allow VPN connections. Apparently, Comcast has the same issue. So, if you have a VPN, disable it to connect to Xfinity email.

How Set Up Comcast Email On iPhone

Sometimes the easiest way to fix the issue is to blow everything away and install it from scratch.

If all troubleshooting steps above didn’t work, you can delete the Comcast account from the Passwords & Accounts section in the Settings app and set up the account again.

Surprisingly, the process is pretty straightforward. To set up Comcast email on your iPhone follow these steps:

• Open Settings app
• Either search for or scroll to “Passwords & Accounts” line in Settings
• Under Accounts section tap on Add Account
• In a new window tap on Other
• Tap on Add Mail Account under MAIL
• Enter your name, Comcast email, and Comcast password. Tap Next. If you get an “Invalid Email Address” error, verify that the email address is correct.
• After verification, tap on Save on the next screen.
• Now find the Mail app on iPhone and open it. The app will download all emails from the Comcast server.

If Nothing Works

Sometimes more drastic measures are required. Below are two possible things to try when nothing else works.

Force Restart Your iPhone

Depending on the iPhone model, the instructions on which button to hold to reset the phone may vary.

If you don’t know how to force restart iPhone, google for particular model instructions.

Force restart will clear all garbage your iPhone might have accumulated since the last start, and it is possible that some of the garbage might have impacted Comcast email.

Reset All Settings

Open the Settings app on iPhone. Go to General -> Reset. There will be several options, and one of them is “Reset all Settings iPhone.”

If you tap on that option, it will reset network settings and personal preferences, but keep your personal data and your apps.

DO NOT TAP “Erase All Content and Settings”! This will erase everything, and you would have to restore from the backup (in case you have one).

Related Questions

What Is My Comcast Email Address

This is not a stupid question. Before setting Comcast email on your iPhone, you need to know the exact email address.

To find your Comcast (Xfinity) email address go to Xfinity.com and Sign In.

Click on the Mail (envelop) icon in order to open the Email Web app. You can receive and send emails right here without Mail client on PC or phone.

Now click on the Tool icon and then Settings.

Then click on Accounts on the left and click on Edit next to Email.

In a pop-up window, you will find your Comcast email address.

How To Reset Comcast Email Password

In case you don’t remember your Comcast password, use the Xfinity Password Reset link.

If you have a mobile phone on file, they will text you the reset code. Or you can get reset via email and then reset the Comcast password.

You can also recover your username through the same link.

What’s Next?

While it is good to fix Comcast email issue, at some point you will need to switch from it to another provider. But you need to do it the right way.

To avoid the potential mistakes when cancelling an email service and switching from Xfinity check my article:

Hi, I am Al. I’ve been working with computers for more than 20 years and I am passionate about Apple products. You can reach me at [email protected]

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How Can I Configure Comcast email settings for IMAP and SMTP

Published by admin , Last Updated On : Aug 26, 2021 January 30, 2020

How Can I Configure Comcast email settings for IMAP and SMTP

Want to do a Comcast email setup? So, get ready for it, because here in this blog you will find all the details about it. You can also use Xfinity Connect Page and app as they come with inbuilt setup ready and you don’t need to do setup Comcast email. However, if you choose to use an email program instead then these settings will help you in setting up your Comcast mail.

If you have any confusion or any query about a specific program or email client, then don’t worry as we have got you covered. Here in this blog, you will get all the information on email settings and more. You just need to head towards the link section and pick your program. As it will ensure the security of the network and Comcast customers because Comcast no more supports the use of post 25 for sending an email. Hence, if you are using ole mail clients such as Outlook Express, Outlook, Mac Mail, etc, this may impact your ability to the sent email. Below we have given the information for setting up the email setting, have a glance below.

Settings for Comcast Email :

When your program prompts you to set up your email you will be required to do few settings to connect your Comcast email. Hence, this will allow you to set up mail easily. Use the below-mentioned settings:

• In ‘Incoming Mail Server Name’ enter- imap.comcast.net
• In ‘Incoming Mail Server Port Number’ enter- 993 with SSL ON
• Choose STARTTLS– If the Mail Client lets you select an authentication method
• If Needed: 143 with SSL ON
• In ‘Outgoing Mail Server Name’ enter- smtp.comcast.net
• In ‘Outgoing Mail Server Port Number’ enter- 587 (SMTP)
• If Needed: 465 (SMTPS)
• Enter under ‘Encryption’- TLS
• Under ‘Authentication’: Enter your Comcast username and password

If you are thinking about which Comcast setting is the best, then don’t in just a few minutes you will get to know. Therefore, read further to know more.

IMAP vs. Port Number and POP3

When you are setting your email account, your program will ask for some information that you have to provide it. Otherwise, you won’t be able to access the account. It will ask for some information about email protocols and here we have given a couple of information that you will need for your Comcast email setup.

Port Number: Now you must be thinking what is the port number? Well, your email port is how email moves from one to another server. Hence, to protect your security and keep you safe from spam, Comcast no longer supports port 25. Therefore, if you are using any older versions of email like- Outlook Express, Outlook, or Mac Mail, then you may face issues in sending the emails.

POP vs. IMAP: If we talk about POP, then it is completely different from IMAP. These two are different from each other and work in two different ways to get an email in your email program. Therefore, after analyzing both protocols we advise using IMAP service for your Comcast email setup. IMAP generally does not cause any issue, and it is very easy to use.

On the other hand, POP can raise issues when checking your mail from more than one phone or computer. As when using POP it removes the mail from the Comcast server and delivers it to your device. But IMAP makes it easier to sync your email on various devices. As with IMAP protocols, folders and emails remain on the server until you delete or remove them. There is one more advantage when using IMAP that is, when you make any change in the email using one device and then access your AOL account on other devices, it will also reflect the change on second and other devices that you use.

POP Setup for Comcast email:

After knowing about both the Comcast email protocols, it is your choice to select a suitable one that suits you. But, if you wish to use POP protocols, then follow the below guide to setup Comcast email:

• Under ‘Incoming Mail Server Name’ enter- pop3.comcast.net
• Under ‘Incoming Mail Server Port Number’ select: 995 (POP3 with SSL)
• As Incoming Mail Server Port 110 is not supported now. Therefore, ensure to use port 995 instead. You can check this in your email program’s Settings, Advanced Settings, or Preferences menu.

By performing the above settings you can set up Comcast email using IMAP or POP protocols. The setup will allow you to use your Comcast email account with other client accounts as well on multiple devices. For any query related to Comcast email, you can contact our Comcast email support team 24*7.

Frequently Asked Questions (FAQs)

What Are Comcast Email Settings For IMAP And POP?

The correct Comcast Email Settings for the IMAP account are given below:

Incoming Mail Server (IMAP): imap.comcast.net

Outgoing Mail Server (SMTP): smtp.comcast.net

You must enter your Comcast email address in the Username field and your account password in the password field.

In case you want to set up your Comcast account using the POP method, the correct Comcast POP Email Settings are given below:

Incoming Mail Server (POP): pop3.comcast.net

• Port Number: 995
• Encryption/Security: SSL

Enter the same Outgoing Mail Server SMTP settings as mentioned above. Enter your email address in the Username section and Comcast account password in the Password field.

How Do I Configure My Comcast Email Settings?

Well, that depends on where you want to use your Comcast Email. If you want to access it from the web, then there’s nothing much to do. All you need is to visit Xfinity Email Login Page and enter your Comcast Email Address and password in the respective fields. Check the Stay Sign in option if you want to access your email from the web in the future without going through the login procedure again. At last, hit the Sign in button and you can access your Comcast email right away.

If you want to set up your Comcast Email on a third-party email client like Outlook, follow the steps below:

1. Launch Outlook on your PC and go to the Tools menu.
2. Click on Accounts and select the plus icon below on the left corner.
3. Select New Account and then enter your Comcast email address.
4. Hit Continue and then select IMAP in Account type.
5. Enter your email address in the Username field and then enter your account password in Password. Make sure you enter all the credentials carefully and do not make any typing mistakes.
6. Enter Comcast Email Settings for IMAP correctly in the given fields including Incoming Server settings and Outgoing Server settings.
7. Set encryption at SSL for both incoming and outgoing settings and fill in the correct port number
8. Select Add Account and then Done to finish the setup.

If you’ve entered the correct Comcast email settings and account credentials correctly, your Comcast account will get added to your Outlook Mail.

What Is The Incoming And Outgoing Mail Server For Comcast?

Comcast Incoming Mail Server is imap.comcast.net with port number 993 and encryption SSL. However, the Outgoing Mail Server For Comcast is smtp.comcast.net. The port number for SMTP is 587 with TLS as encryption.

How Do I Get My Comcast Email On My iPhone?

To get Comcast Email on your iPhone, you must add it to your device like you add any other email to it. You can either add it to your iPhone mail or directly to your phone from Settings. To know how to setup Comcast Email Settings on iPhone, follow the steps below:

1. Launch the Mail app on your iPhone and if you are adding an account for the first time, select Other from the given options on the Welcome to Mail screen. However, if there are other emails added to your Mail app, you first need to navigate to the Add Account option and then select Other.
2. Enter your Comcast email address and then password in the given spaces and Hit Next.

Wait as your Mail client verifies your Comcast email settings. If the verification is successful you can access your Comcast Account right away.

How Do I Sync My Comcast Email With Outlook?

Launch Outlook and make sure you are signed in to your Comcast email. If not, first log in and then follow the steps.

1. Click on the Setting gear and select the Full Settings option.
2. Select the Mail option from the left panel.
3. Now select Sync from the panel in the middle of the screen.
4. Follow the on-screen prompts and at last click on Save to apply the settings.

Is Comcast Email Encrypted?

Comcast allows you to secure your account using SSL and TLS settings, so if you are asking if Comcast is secure then the answer is Yes. Just make sure you select the correct encryption and security settings at the time you are configuring Comcast Email Settings.

Even if you are using Comcast email from third-party clients, always select STARTTLS as your encryption at the time of setup. The security of your account can get affected depending on the email client you are using.

How Do I Verify My Comcast Email?

When you register for Comcast Email for the first time, you need to verify your Comcast Email as well. The verification email would be sent to you at your email address. but before you verify your account, make sure you’ve already activated it. Now use the below steps to verify Comcast Email.

1. After activating Comcast Email and downloading the Xfinity Communities mobile app, you need to verify the account. Find the account verification email from Xfinity My Account and open it.
2. Click on the Verify My Email Address and then click Continue.
3. Select Yes, Please in Sign up for the Paperless billing screen and then hit Continue.
4. When the Xfinity Email Login page appears, click Done on the upper right corner.

Your Comcast Email is not activated and verified. You can log into your account from any email client or Xfinity Email app.

How Do I Change My Comcast Email?

If you are an existing customer of Xfinity services, then you are lucky enough to create up to seven Comcast accounts. You can transfer your emails from one account to another or directly change the current one to the new one. However, once you’ll change your existing account, you will not be able to access that account. Use the below steps to know how to change Xfinity ID.

1. Sign into Comcast/Xfinity Email and go to My Account settings.
2. Confirm your Account credentials by signing in again.
3. Select the Users tab and then next to the email you want to change, select Edit.
4. Now select Edit next to your username under the Xfinity ID and Password option.
5. Verify your account password.
6. In the New Username field, enter your new Comcast ID and hit Save.

You’ll now see the Username updated successfully message on your screen.

How Do I Fix My Comcast Imap?

If for any reason you are not able to access your Comcast IMAP account or if it is not responding then you should set up your account again. However, this time make sure you enter the correct Comcast Email Settings. When you configure your Comcast email settings wrong, you get errors like incorrect configuration, Outdated settings, corrupted server settings, etc. To fix your Comcast IMAP account, first, delete the account with the wrong email setting and then set it up again with accurate Comcast Email settings.

What Is The App For Comcast Email?

You can access your Comcast email from the Xfinity Connect application. The app is available for download on various mobile devices including Android, iPhone, iPads, and tablets. Xfinity Connect also allows you to answer the incoming calls and make outbound calls from your Xfinity Voice Number.

What Is The Pop3 Server For Comcast Email?

The Incoming Mail Server For Comcast POP3 Email is pop3.comcast.net with port number 995 and encryption set at SSL. If you are setting up Comcast Email settings using POP3, see the first FAQ for complete Comcast email settings.

Is Comcast Email Free?

You can use Comcast Email for free if you are using any of the Xfinity Services. Once, you get your Comcast email activated and running, even if you stop using Xfinity Services, you’ll still have access to your Comcast account. However, you would not be able to create any more accounts.

Why Are My Comcast Emails Being Deleted?

Missing or deleted emails from Comcast email is a sign of a security breach in your account. To prevent this act, you must change your Comcast email password asap and then try to recover the lost emails. Also, set up two-steps verification for another layer of security. Once you change your account password and secure it successfully, check for the deleted email in the Trash folder and recover them if available. Finally, if you think some emails are still missing from your account, expand your menu where you find all the folders and go to the Recover Deleted Emails link.

Does Comcast Archive Email?

No, Comcast doesn’t archive any of your Emails. If you can’t find any email from your account, it must be because it’s deleted. You can find the deleted email in the Trash folder. If you still don’t find anything there, expand the menu, and select recover deleted emails option.

Where Is The Send Button On Comcast Email?

When you compose an email on Comcast, you will find the Send Button on below on the screen on the left corner in Blue. If you are sending an email using Quick Reply, the Send Button is available right below the text box on the very left corner in blue color.

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