Connect to the internet with iphone

If you can’t connect to the App Store, iTunes Store, or other Apple services

Here’s what to do if you see a «Cannot connect» message. These steps also work if the app won’t load anything or stops while content is downloading.

Try these steps if you can’t connect to any of these apps or services:

• App Store
• iTunes Store
• Game Center

• Apple Books app
• Apple Music app
• Apple Fitness+

Check the system status page

Check Apple’s System Status page to see if there’s an outage for a service in your country or region.

Make sure that your device is connected to the internet

Use any web browser to connect to any website. If nothing loads, use another device on the same network to see if it can connect to any website. If no other devices can access the internet, turn off your Wi-Fi router, then turn it on again to reset it. If you still can’t connect to your Wi-Fi network, contact your internet provider for more help. If only your first device can’t connect to the internet, get help with Wi-Fi on your iPhone, iPad, or iPod touch, Apple Watch, Apple TV, or Mac.

If you use cellular service to connect to the internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you’re using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.

Update your software

Update to the latest version of iOS or iPadOS, macOS, tvOS, watchOS, or software for your non-Apple device. Then try to connect again.

Check the date and time

Make sure that the date and time on your device are set correctly for your time zone.

On your iPhone, iPad, iPod touch: Open the Settings app. Tap General, then tap Date & Time. Get more help with date and time.
On your Mac: Open System Preferences, then choose Date & Time.
On your Apple TV: Go to Settings > General > Date and Time.

If the date and time are incorrect, update them or turn on the option to set date and time automatically.

If you still can’t connect

If you tried all of the above steps and you still can’t connect, contact Apple Support.

If you see a different connection alert message

Use the steps above if you see one of these error messages:

• «Cannot connect to the iTunes Store. An unknown error has occurred.»
• «We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later.»
• «Could not connect to the iTunes Store. Make sure your network connection is active and try again.»
• «We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later.»

Store availability and features might vary by country or region. Learn more about what’s available in your country or region.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Question: Q: Wi-Fi Connected, but no internet access

Able to see/authenticate and connect to network at work which is using WPA-PSK. iPad shows connected/steady connection and has been assigned IP address. However, unable to connect to Internet, acts like not actually connected to internet. Tried my iPhone and it exhibits the same issue.

Saw a few like issues posted here, but indicated fixes did not work, i.e., reboot router and iPad.

Lenovo Idea Pad, Windows 7

Posted on Jun 7, 2010 4:49 PM

Helpful answers

I’ve had the same problem with both MacBook Pro Lion and iPhone4 iOS5, and finally, I solved it.

Change DNS to 4.2.2.4

For me, it works and I hope to hear from you all that it works.

Dec 30, 2011 5:23 AM

Yes, I have the same problem. We have wifi for our pc and we have an Ipad and it will not connect it to the wifi.

Jan 25, 2012 8:47 AM

I’m having a similar problem. My problem is that my connection is okay for roughly 4 minutes and then the connection just disappears for no reason whilst Airport is still showing as connected. If I run Network Diagnostics it tells me that I have a working connection and to check if I typed the address correctly. If I then turn Airport off and then on again I will get the connection back for the same amount of time until is goes again.

Any ideas? I have looked at the solutions in this thread and in regards to IP address and other things that have been mentioned I am set up correctly. I have had this problem before and it was easy to fix just by resetting the Airport box manually and then creating a new wireless network and reconnecting. But I have tried that 2 times today and the problem still persists. Also, all phones and the 2 other computers in my house (one iMac purchased last year and a PC) do not have this problem. This is an older iMac running OS X version 10.4.11.

Any solutions would be greatly appreciated!

Jan 6, 2012 5:30 AM

I’ve already posted this in a separate thread ( https://discussions.apple.com/thread/3733104?tstart=0 ), but because I’ve had no replies and I’m so desperate I’m posting it again here (sorry if you’ve already read this).

Since about 2 weeks ago for no apparent reason, the internet on my iPad suddenly stopped working (when I open Safari, it says: «Safari cannot open the page because it is not connected to the Internet»), even though the Wifi icon in the top left corner still shows full signal. However, I noticed when I went into Wifi settings (Settings>Wifi) that there is no checkmark next to my network name (only the spinning circle icon, as if it’s trying to process something). This only happens at home (I can browse the internet while connected to Wifi at university). My other Apple devices (MacBook Pro and iPhone 4S) work perfectly fine at home.

I’ve tried resetting my router, restarting my iPad, resetting Network Settings on my iPad, and tried following Hynes’ instructions on this thread, but nothing has worked so far (although I have to admit that I found the instructions somewhat confusing, so there is a chance that I accidentally did not follow them properly).

Could someone please help? It’d be VERY much appreciated.

Feb 13, 2012 11:24 PM

I have wifi on my pc. I have an Ipad but it will not connect wit the wifi. Says not connected. What is wrong? It has worked in the past but was not used for a month or so.

Jan 25, 2012 9:25 AM

i am also having trouble with my wifi connection (ipod 4g). it has been three or five days since the last time i connected my ipod with wifi. it always says : «Safari cannot open the page because it is not connected to the Internet»), even though the Wifi icon in the top left corner still shows full signal. However, I noticed when I went into Wifi settings (Settings>Wifi) that there is no checkmark next to my network name (only the spinning circle icon, as if it’s trying to process something). this happens to ALL wifi networks available. TRIED ALL THE SOLUTIONS SUCH AS RESETTING, RESTORING, AND FORGETTING THE NETWORK. 😟 WHAT IS THE BEST WAY TO BRING BACK THE USE OF MY WIFI ON MY IPOD? PLEASE? TY

Aug 21, 2012 7:27 PM

I had the same problem. Under WiFi Network settings I just changed the HTTP Proxy from «Auto» to «Off» and it worked! Now I can connect to the internet. It’s so nice to be able to get Google to appear on my iPad.

Jan 19, 2012 10:39 PM

Jun 7, 2010 8:06 PM

Can you provide the method to do this — increase number of connections in the router? I do not see the options to increase number of connections in my «netgear’ router.

I have the problem with my ipad 1 and iphone 3GS — connects to wifi/router but does not access internet. Also, this is a recent issue: it first happened with my iphone and then with my ipad. The problem is really a month old — everything was working fine. One day iphone stopped working (ipad was working just fine) and then ipad stopped working.

The wifi works fine on my computers (Windows 7) and blackberry — so data exchange, email, VPN all work. So this problem fumbles me. I did not change any setting on the router between the time it was working and now. I have tried everything — from resetting modem, router, ipad (upgraded to 5.1.1 today) — but solution is evasive.

I have a netgear wireless router. It is WEP protected. The ip address to ipad and iphone is 192. I have tried to remove WEP protection, but still not help.

Pls help with advise.

Aug 15, 2012 6:19 AM

Hello,
I bought Ipad in april and had no problems until yesterday. Unable to use WiFi to connect to internet. It shows that WiFi is connected but Safari cannot open any webpages — says «Safari cannot open webpage as it is not connected to internet». Other computers are connecting fine. WiFi connected but no internet access. I have already done basic troubleshooting — updated software to 3.2.2, rebooted multiple times, network reset multiple times, renew lease multiple times, forget this network, increased brightness, autofill OFF in Safari etc. and no resolution.

PLEASE HELP. without internet connection Ipad is useless.

Sep 1, 2010 7:13 AM

I just fixed mine. Do this

Find your wifi connection and select the arrow ( blue on right of screen)

Select renew lease

Enter apple id pass word

Sep 29, 2012 4:41 AM

I had the same problem but my boyfriend just solved it.

Basically, he just reassigned the ip address for the device.

Go to the wifi setting for the network you’re connected to. Change to Static and manually input the addresses. If you have a PC connected to the network, go to run>cmd>ipconfig to get the addresses.

These are the same addresses you automatically get under DHCP setting and you should keep the numbers all the same except the IP Address. It should be 192.168.1.x change the x to any number that’s not assigned to any other device in your network (just choose a high number).

IP Address: 192.168.1.7

Subnet Mask: 255.255.255.0

Router Address: 192.168.1.1

IP Adress: 192.168.1.8

Everything else the same.

There could be other causes to this problem but I hope this helps some of you.

Feb 8, 2013 11:16 PM

Thanks for your reply.

Yes, I have updated to 3.2.2. I checked the autofill settings in Safari and it was already turned off. The network I’m having problems with is a hidden network with no security settings. iPad will connect with full signal, but allow no internet access via safari or any other app. I tried resetting the network settings and performed a full restore (twice) with no luck. Computer, iPod touch and cell phone work fine on this network. I even called the hospital IT help desk, but they, of course, had no clue what was going on.

Any ideas? Thanks so much!

Sep 1, 2010 9:19 AM

What DOES work okay on your workplace Wi-Fi network? I’m sure my company’s setup is different, but we have Wi-Fi, but only so our PCs can connect to the company VPN without an Ethernet cable. Just getting connected to Wi-Fi gets you nowhere in that environment.

Might you need a certificate or VPN also?

Jun 7, 2010 5:41 PM

My software firewall was blocking the connection. My company installs a software firewall security package and it was denying the connections from my iPhone. I had to permit the ip address that the hotspot network was trying to use and everything started working.

You can check for udp connections being blocked from svchost and see which ip needs to be permitted. I added it to my allowed ips and everything started working.

Hope that helps.

Aug 25, 2012 6:18 PM

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What DOES work okay on your workplace Wi-Fi network? I’m sure my company’s setup is different, but we have Wi-Fi, but only so our PCs can connect to the company VPN without an Ethernet cable. Just getting connected to Wi-Fi gets you nowhere in that environment.

Might you need a certificate or VPN also?

Jun 7, 2010 5:41 PM

Sorry, I should have mentioned that my Windows Mobile 6.5 Smartphone does connect and have internet access, so appears something with iPad and iPhone.

As we are a small firm, trying to figure out before calling our Network Consultant.

Jun 7, 2010 5:48 PM

Jun 7, 2010 6:06 PM

Jun 7, 2010 8:06 PM

Had our Network consultant come out again and looks like was issue with configuration of router with DNS pointed/setup wrong. Once he adjusted that connection is fine.

Jun 8, 2010 11:45 AM

I have this same issue at the office but here’s the kick in the teeth, my iPhone works just fine. So ultimately my question is what is different about the WiFi connection on the iPad & the iPhone (I have a 3GS w/ iOS4).

Technically our IT team doesn’t support iProducts so they’re not likely to spend much time trying to find a fix, their response is simply it’s the iPad or it’s Apple. Given that it works just fine @ home and @ a buddie’s place though it certainly seems to be something about the WiFi connection at the office. As far as I could tell, all the DHCP details were essentially the same, nothing obviously pointing to a problem. I know that they have all non essential ports turned off (which is not the case with most personal/home WiFi connections) as I wasn’t able to send or receive from my gmail or hotmail until I told them which ports needed to be opened.

Anybody out there have a similar experience or is tech savy enough to have an idea of what the issue might be so I could point them in the right direction ?

Aug 30, 2010 12:56 PM

I’m having the exact same problem! Wifi works fine at home/coffee shops, but dose not work when I’m working at the hospital, which has a large network.

I tried the work around proposed by the Princeton University IT Dept involving turning off Push notifications and mail retreival, but nothing has helped. This is very frustrating and Apple has not helped out in any way. Any ideas??

It seems to potentially be a problem with the DHCP renewing the IP address too often, but I’m not sure.

Thanks to anyone with ideas.

Aug 31, 2010 6:06 PM

Vermonter84 wrote:
I’m having the exact same problem! Wifi works fine at home/coffee shops, but dose not work when I’m working at the hospital, which has a large network.

I tried the work around proposed by the Princeton University IT Dept involving turning off Push notifications and mail retreival, but nothing has helped. This is very frustrating and Apple has not helped out in any way. Any ideas??

It seems to potentially be a problem with the DHCP renewing the IP address too often, but I’m not sure.

Thanks to anyone with ideas.

Most likely your problem has nothing to do with the Princeton University problem (this is actually ancient history at this point).

Presumably you have updated your iPad to the latest OS software which is now at 3.2.2?

You aren’t very specific as to what your problem is but if your problem is that you simply cannot connect to the hospital network and that network requires credentials (e.g., user-id/password) requested via Safari then turning off Autofill in Safari may help. Go to Settings > Safari > Autofill and turn this OFF.

Sep 1, 2010 5:05 AM

Hello,
I bought Ipad in april and had no problems until yesterday. Unable to use WiFi to connect to internet. It shows that WiFi is connected but Safari cannot open any webpages — says «Safari cannot open webpage as it is not connected to internet». Other computers are connecting fine. WiFi connected but no internet access. I have already done basic troubleshooting — updated software to 3.2.2, rebooted multiple times, network reset multiple times, renew lease multiple times, forget this network, increased brightness, autofill OFF in Safari etc. and no resolution.

PLEASE HELP. without internet connection Ipad is useless.

Sep 1, 2010 7:13 AM

Thanks for your reply.

Yes, I have updated to 3.2.2. I checked the autofill settings in Safari and it was already turned off. The network I’m having problems with is a hidden network with no security settings. iPad will connect with full signal, but allow no internet access via safari or any other app. I tried resetting the network settings and performed a full restore (twice) with no luck. Computer, iPod touch and cell phone work fine on this network. I even called the hospital IT help desk, but they, of course, had no clue what was going on.

Any ideas? Thanks so much!

Sep 1, 2010 9:19 AM

Vermonter84 wrote:
Thanks for your reply.

Yes, I have updated to 3.2.2. I checked the autofill settings in Safari and it was already turned off. The network I’m having problems with is a hidden network with no security settings. iPad will connect with full signal, but allow no internet access via safari or any other app. I tried resetting the network settings and performed a full restore (twice) with no luck. Computer, iPod touch and cell phone work fine on this network. I even called the hospital IT help desk, but they, of course, had no clue what was going on.

Any ideas? Thanks so much!

You probably were not assigned an IP address by the router. If you go to Settings > Wifi > +your network+ and touch the «>» you will see the details of your connection. If the IP address starts with 169 you are not really connected. If this is the case you may have to consult again with your support group. They should be able to look at router logs to see what is happening.

Sep 1, 2010 9:33 AM

Thanks again for your help!

I brought up the network info on both my iPad and Ipod touch when connected to the same hospital network and the info only differed in the last three digits of the IP address (both started with 172). Again, the iPod worked fine and the iPad could not access Internet. Occasionally the iPad will begin to load a page and the stop working.

Any other ideas?

Sep 1, 2010 1:53 PM

To fix the «wi-fi connected, but no internet access» try the following:

[Mac Only — «internet sharing configuration»] that is sharing via iMac Airport.

Stage-1. Fix mixed up ip configurations (internet sharing must be turned on)

Check your current Airport ip address if it starts with 192. or 168. by going to:

System Preferences> Network> AirPort,

a) if it starts with 168. the Status report should say: «Airport has a self-assigned IP address and may not be able to connect to the internet.»

b) click on the «Advanced. » button (lower right coner)

d) change «Configure IPv4» to «Manually»

e) set «IPv4 Address» to 192.168.1. ( please check your ethernet IP before punching in the values)

f) Subnet Mask: «255.255.255.0» and click «OK»

After applying, AirPort should have a «green» dot by it and the Status should say: «AirPort is connected to AirPort Network and has the IP address 192.168.1.4.» Now we’ve fixed the IP Problem.

• Now try connecting to your wifi, if all went well you should be able to surf the net. if not, check your iDevice’s «DHCP Values»
• If you are getting values starting with 168. jump to Stage-2 please.

Stage-2 Fixing «Firewall settings».. Check to see if your firewall is blocking any incoming connections.MANUAL TESTa) enter your iDevice Wi-Fi setup and choose «Static»[ Settings> General > Wi-Fi > b) under Choose a Network. » select your wifi name and touch the blue «arrow» to change the «IP Address» manually.c) select «Static» and in put the values used in your Wi-Fi setup. eg:

• IP Address 192.168.1.4 — last value should be something different from the ethernet vlaue to avoid confliction.
  
• Subnet Mask 255.255.255.0
  

no try browsing the internet, if still it does not work, get back into the wi-fi setting and tap the DHCP tab and let the iDevice automatically generate values, if the IP Address still start with 168. and the Subnet Mask 255.255.0.0, we can be sure that our firewall is blocking incoming connections.

Now we are sure that the firewall is blocking incoming connections, lets jump to stage-2.b

Stage-2.b Fixing «Firewall settings»..

1) Open «Finder» and hold «cmd»+»shift»+»G» to open the «Go to the folder:» dialogue and type in the following strings or copy paste: /private/var/log/appfirewall.log

3) right click the «appfirewall.log file and «open with» your defalut text editor. (leave open)

4) now open «System Preferences» > «Security» > (if your firewall is locked, click the padlock to permit changes and enter password if prompted to do so). «Advanced. » (this should bring up a dialogue in which we will allow our blocked wi-fi settings.)

5) In the text editor scroll down to the current time and date event value.

6) quickly jump to your «Network» settings pane in the system preference and click on AirPort in the left pane(make sure your Status reads ««AirPort is connected to AirPort Network and has the IP address 192.168.1.4.».

7) go to your iDevice and connect to the internet through your wi-fi and monitor the «text editor» to see if there are any changes to the file as in «requesting a file update or reload» just allow it.

7b) if there are no changes, turn «AirPort off» and after 10 sec, turn «AirPort on» the «appfirewall.log» file should have an update or reload request.

save the file and check which value is being blocked based on turning AirPort on and off. once you have determined that, (in my case the line was: May 1 20:16:19 iMac-Hynes Firewall[143]: Deny named data in from 10.0.2.4:58458 to port 53 proto=17)

and the value being blocked was: May 1 20:16:19 iMac-Hynes Firewall[143]: Deny ‘ named’ data in from 10.0.2.4:58458 to port 53 proto=17)

«named»

8.b. after determining the blocked value of the AirPort incoming connections.

9. go back to the «Firewall» settings,(«System Preferences» > «Security» > (if your firewall is locked, click the padlock to permit changes and enter password if prompted to do so). «Advanced. » (this should bring up a dialogue in which we will allow our blocked wi-fi settings.)

10. search for the value you discovered being blocked(eg: «named». or waht ever yours is. ) and check if there is a «Block incoming connections» if there is. good. Just click on the arrows at the end and change the values to: «Allow incoming connections».

11. be sure to uncheck «Block all incoming connections» if checked at the top of the dialogue before clicking ok.

12. after clicking ok, click the padlock to prevent further changes and close the systems preference

Turn AirPort on if it was off and connect your iDevice and voala. you are surfing the net. Hope it works for you all

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