Customer service apple app store

ServiceDesk 4+

SolarWinds MSP UK Ltd

Снимки экрана (iPhone)

Описание

MAX Service Desk Mobile

MAX Service Desk requires a MAX Remote Management account

Manage your Service Desk field site visits, tickets and customers easily from the MAX Service Desk Mobile application. Connect the mobile application to your MAX Service Desk account, which can be setup from your RemoteManagement dashboard, and remotely access and update your customer issues, tasks and your site visit work such as comments, time logging, mileage tracking and costs.

Features in MAX Service Desk Mobile include:-

— Schedule your filed site visits with GPS coordination, mileage and time tracking (Continued use of GPS running in the background can dramatically decrease battery life.).
— Manage, filter and update your support tickets remotely.
— Sign off tickets with digital signatures and add photos to ticket comments.
— View customer information, contacts and related tickets.
— Get customer insights available through LogicCards.

About MAX Service Desk

MAX Service Desk is a solution from LOGICnow that provides the ability to manage incoming tickets, issues and communication from customers along with the ability to manage your time logging, cost items and contracts with customers — for both time and manage services.

Источник

Telephone Customer Service 4+

Bigrock

Для iPad

Снимки экрана

Описание

Your essential guide to Telephone Customer Service from Bigrock People Performance Solutions.

Telephone Customer Service is an essential aspect of many organisations. In order to achieve success, all call or contact centre people have to ‘delight’ customers at every stage in their journey. Essentially Customer Service is the ability to help customers and clients make the very best decisions, by demonstrating to them that your organisation has a genuine interest in ensuring your product or service delivers and surpasses their expectations.

You need to build trust quickly and effectively on the phone in order for customers to open up to you. You need to be focussed on what you want to understand from them and why. You should then be able to explain to the customer why it benefits them to open up to you. This is all about professional diagnosis for their benefit.

The Telephone Customer Service App takes you through every aspect of Customer Service on the telephone; focussing on building relationships to gain a thorough understanding of your customer’s needs to ensure you offer the most appropriate solution. Some of the items covered are;
— The purpose and role of a Telephone Customer Service professional.
— How to approach trying to understand customers.
— The importance of delivering great customer service.
— How to prepare thoroughly for any customer service interaction.
— The importance of collecting and storing accurate customer records.
— The importance of a clear and concise Value Proposition.
— The process of engaging, eliciting and executing to ensure you understand your customer and provide solutions that meet their needs.
— How to use your voice and best practice communications skills for the telephone.
— How mindset can be the difference between failing or succeeding.
— Working hard to achieve goals that have been set.

Features include:
— Top Tips – Refresh your memory on top tips and techniques from across the App.
— Telephone Customer Service in a Nutshell – Short App summary.

With top content from leading business coaches, the Telephone Customer Service App is the ultimate guide for call centre professionals who are looking to develop their Telephone Customer Service knowledge & skills.

«Our attitude towards others determines their attitude towards us.»
Earl Nightingale

Источник

SSGC Customer Connect 4+

Sui Southern Gas Company Public LTD

Designed for iPhone

iPhone Screenshots

Description

-Registration without a customer number

SSGC Customer Connect is a service provider app which brings the real-time data at your fingertips. Want to view your past records? Need to file a complaint? Want your billing information? Or looking for a facilitation center? You can have it all in one place. Download it now for your convenience!

It aims to bring a positive contribution to the community by making the services compatible with mobile devices. It saves your time and efforts and let your complaints monitored while you sit back and relax. By giving you the billing information on the app it eliminates the need for the paper bills to be delivered at home.

You can also record your gas units and can get up-to-date information for the past and current months. Since customers find it a tough job to call the customer support for the bill inquiry but now with SSGC Customer Connect, they can get their gas bills right on their mobile devices.

The Complaint Management feature allows lodging your complaints which it forwards to the concerning department. Not only this, you can also report a gas leakage, theft or any deception immediately using our ‘Pin the Pain’ feature.

Services are just a click away:

Download the app and sign up as a customer, enter your profile information and get access to the multiple features to build to service your needs.

Facilitation Centres: Searching for the nearby facilitation centers can be a daunting task especially when you need help immediately. With SSGC Customer Connect you can fetch all the information of the facilitation centers/gas centers and connect to the one which is nearby to your location.

Billing Information: No need to worry if you have misplaced your gas bill or drop it somewhere you can’t remember. Billing Information feature allows the customer to view the current month bill details including total amount due and due date. You can also access the bill information of the previous months.

Complaint Management: Unsatisfied with the services have an issue with the bill or any other matter of concern. File a complaint by entering the required information and your message and submit on the app. Not only this, but you can also share the services feedback with them.

Pin the Pain: One of the best features of SSGC Customer Connect which cater to your emergency requirement on time. If in case you find a fraudulent activity or a gas leakage at your home or in your surrounding you can straight away report it on the app.

SSGC Customer Connect services are available 24/7. Login to our app to explore more about us.

Источник

Lufthansa Customer Service 4+

Deutsche Lufthansa AG

Designed for iPhone

iPhone Screenshots

Description

Fast and accurate customer service from Lufthansa

Get in touch with the right contact by using the Lufthansa Customer Service App. No
more searching for the right phone number or hunting for the right contact person.
The LH Customer Service App is everything you need to quickly and easily resolve
all your concerns regarding flight bookings, baggage, mileage accounts or anything
else related to Lufthansa. You just have the right contacts at hand.

And better yet: for most cases, when you log into your LH App, your customer
advisor already has a lot of the required information on his screen at the start of the
conversation. This saves you time and spares your nerves as you don’t have to
answer the same questions every time. Enjoy our unique service, tailored to your
personal needs.

Get digital access to the Lufthansa customer service world:
— Direct contact to the right contact person for your individual request, otherwise
common option menus on the phone are omitted.
— Current waiting times are already visible in advance in the app
— For many services, you can be called back and avoid wasting your time in the
queue.
— Our chat function, if you prefer to contact us digitally

No more wasting valuable time searching for information about rebooking, flight
status, baggage or other topics. The Lufthansa Customer Service App also helps to
find the right Lufthansa Self Service for your needs, so you can take off with us as
quickly and conveniently as possible.

When using the Lufthansa Customer Service App while being logged in to the Lufthansa App with either your Lufthansa ID or your Miles & More account, personal information are shared between the two applications. No separate login is required in the Lufthansa Customer Service App.

The personal data is used to improve our service by sharing the information with the customer service representative handling your request. This is the case by selecting to correspond via, call, call back, chat and email.

The information is transferred encrypted (unless correspondence via email has been selected) to the handling service center.

Источник

Premium Home Service App 4+

Premium Home Service

Designed for iPhone

iPhone Screenshots

Description

Schedule your home service visit from the your phone.

What’s New

Ratings and Reviews

Already had our old system improved to the point it could be ‍‍ ‍

Already had our old system improved to the point it could be. Premium Home Service provided a great proposal for a new system (ours is 23 years old). We loved the option to pay monthly for the system and that includes a twice annual system review and all ‌​

Developer Response ,

Thanks for your review. We’re always glad to be of service!

I agree about the scam

Called local company. Was talked into purchasing this service. Told I would be moved to top of list and would get same day service. They schedule me a 4 hr time slot and said someone would call 30 mins prior to coming out. No one called or showed. I called back and was told they are booked until next week. So apparently paying for a service that moves you to the top of the list and provides same-day service was a lie. I asked for my money back was told he would process a refund and I would get an email within two hours stating that a refund was initiated. Never received the email. An hour later my bank contacted me for possible fraudulent activity. This company’s transaction was suspicious so the bank denied it. Wonder why this company triggered my bank to flag it as fraud automatically? That’s fishy to me! Anyhow my bank denied the transaction thank god.

Developer Response ,

Thank you for letting us know about your experience. First, I’d like to assure you that, as a customer who isn’t satisfied, I would have refunded your Membership, no questions asked. We are a company of integrity and always want to do the right thing. In regards to the reschedule request, I can assure you that all Members receive priority service. If you’ll call me at (773) 923-2861 I’d love to go over what happened as it pertains to your situation. Thank you for allowing us an opportunity to make this right.

Very Shady

Be very careful with this business. If you want some kind of third party to handle your interactions with home contractors then go for it, but we were swindled into this “service” by calling an apparently non existent local company we had found on Google. They answer as the supposed company on the phone but then all the sudden some other company shows up to the house (if they show up at all, we had an electrician and a plumber scheduled and one didn’t). I wouldn’t expect anything to be done quickly either, there is a whole review process they put you and the poor contractor through before they will start the work, even if it’s a simple job.
Just be aware what you are getting into.

Developer Response ,

I’m sorry you had this experience and would like to investigate to find out where things went wrong. Please call Ryan at (773) 923-2861 so that we can learn more about what happened and make things right.

App Privacy

The developer, Premium Home Service , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Источник