Device code on iphone

Find the serial number or IMEI on your iPhone, iPad, or iPod touch

Learn how to find the serial number, IMEI/MEID, CDN, and ICCID on your iPhone, iPad, or iPod touch.

Before you begin

  • You can find these numbers in several places, including Settings, on the physical device, in Finder or iTunes, and on the original packaging.
  • When you contact Apple for support, you can use the serial number or the IMEI/MEID number to identify your device.

Find your serial number, IMEI/MEID, or ICCID

  1. Go to Settings > General and tap About.
  2. Look for the serial number. You might need to scroll down to find the IMEI/MEID, and ICCID.
  3. To paste this information into Apple registration or support forms, touch and hold the number to copy.

Still haven’t found the number that you need? See the following sections.

In Finder or iTunes

Don’t have your device?

iPhone

On these devices, find the serial number in Settings and the IMEI/MEID on the SIM tray. If you need support but you can’t view the Settings menu, you can use the IMEI/MEID instead of the serial number:

  • iPhone 13
  • iPhone 13 mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone 12
  • iPhone 12 mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone SE (2nd generation)
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone X
  • iPhone 8
  • iPhone 8 Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6s
  • iPhone 6s Plus

On these devices, find the serial number in Settings and the IMEI/MEID (the MEID is the first 14 digits of the IMEI) on the back. If you need support but you can’t view the Settings menu, you can use the IMEI/MEID instead of the serial number:

  • iPhone 6
  • iPhone 6 Plus
  • iPhone SE (1st generation)
  • iPhone 5s
  • iPhone 5c
  • iPhone 5

  • iPhone 3G
  • iPhone 3GS
  • iPhone 4 (GSM model)
  • iPhone 4s

If you have an original iPhone, find the serial number and IMEI engraved on the back.

iPad and iPod touch

Find the serial number for your iPad Pro, iPad, or iPod touch on the back of the device. On an iPad (Wi-Fi + cellular model), you’ll also find the IMEI.

Finder and iTunes

You can also find the serial number for your device in Finder or iTunes:

  1. Connect your device to your computer.
  2. On a Mac with macOS Catalina 10.15 or later, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes.
  3. Locate your device. In Finder, make sure you’re under the General tab. In iTunes click the Summary tab to see its information.
  4. For an iPhone, click Phone Number under your device name or the device model to find the IMEI/MEID and ICCID. For an iPad (cellular model), click Serial Number to find the CDN, IMEI/MEID, and ICCID.
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If you’d like to paste this information into Apple registration or support forms, choose Edit > Copy Serial Number.

If you don’t have your device

There are several places to check that might show the serial or IMEI/MEID number.

  1. Go to appleid.apple.com in a web browser on your computer.
  2. Sign in with the Apple ID that you use on your device.
  3. Scroll down to the Devices section. To see the serial and IMEI/MEID number, select the device.

If you still need help, here’s what to try next:

  • Do you have a different device with iOS 10.3 or later that’s signed in to your Apple ID? On that device, go to Settings > [Your name]. Scroll down to see any devices signed in with your Apple ID. To view the serial and IMEI/MEID number, tap the device name.
  • Do you still have your device’s original package? Find the serial number and IMEI/MEID on the barcode:
  • Still can’t find the number that you need? Contact Apple Support by selecting your device from this list:
    • iPhone
    • iPad
    • iPod touch

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Get a verification code and sign in with two-factor authentication

With two-factor authentication, you’ll need a verification code to sign in with your Apple ID on a new device or browser.

Whenever you sign in with your Apple ID on a new device or browser, you’ll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device.

If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.

Use the code displayed on your trusted device

If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices.

  1. Sign in with your Apple ID and password on a new device or browser.
  2. Look for a sign in notification on any of your trusted devices.
  3. Tap Allow to receive your verification code.
  4. Enter the verification code on your other device to complete sign in.

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If you forgot your iPhone passcode

Forgot your iPhone passcode? Learn how to get your iPhone into recovery mode so you can erase it and set it up again.

If you enter the wrong passcode on your iPhone Lock Screen too many times, an alert lets you know that your iPhone is disabled. If you can’t remember your passcode when you try again, you need to use a computer to put your iPhone in recovery mode. This process deletes your data and settings, including your passcode, giving you access to set up your iPhone again.

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After you erase your iPhone, you can restore your data and settings from backup. If you didn’t back up your iPhone, you can set it up as a new device and then download any data that you have in iCloud.

Step 1: Make sure that you have a computer (Mac or PC)

This process requires a Mac or PC. If you’re using a PC, make sure that it has Windows 8 or later, and that iTunes is installed. You also need the cable that came with your iPhone, or another compatible cable, to connect your iPhone to the computer.

If you don’t have a computer and you can’t borrow one, you need to go to an Apple Retail Store or Apple Authorized Service Provider for help.

Step 2: Turn off your iPhone

  1. Unplug your iPhone from the computer if it’s connected.
  2. Turn off your iPhone using the method for your iPhone model:
    • iPhone X or later, iPhone SE (2nd generation), iPhone 8, and iPhone 8 Plus: Press and hold both the Side button and the Volume down button until the power off slider appears.
    • iPhone 7 and iPhone 7 Plus: Press and hold the Side button until the power off slider appears.
    • iPhone SE (1st generation), and iPhone 6s and earlier: Press and hold the Side (or Top) button until the power off slider appears.
  3. Drag the slider to turn off your iPhone, then wait a minute to make sure that it turns off completely.

Step 3: Put your iPhone in recovery mode

  1. Get ready by finding the button on your iPhone that you’ll need to hold in the next step:
    • iPhone X or later, iPhone SE (2nd generation), iPhone 8, and iPhone 8 Plus use the Side button.
    • iPhone 7 and iPhone 7 Plus use the Volume down button.
    • iPhone SE (1st generation), and iPhone 6s and earlier use the Home button.
  2. Press and hold the correct button for your iPhone while immediately connecting your iPhone to the computer. Don’t let go of the button.
  3. Keep holding the button until you see the recovery mode screen on your iPhone, then let go.

    If you see the passcode screen, you need to turn off your iPhone and start again.

If you can’t get your iPhone to show the recovery mode screen and you need help, contact Apple Support.

Step 4: Restore your iPhone

  1. Locate your iPhone in the Finder or in iTunes on the computer that it’s connected to. (Learn how to find your connected iPhone.)
  2. Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPhone and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start again.
  3. Wait for the process to finish.
  4. Disconnect your iPhone from the computer, then set up and use your iPhone.

Need more help?

If you can’t complete any of these steps, if you’re still prompted for a passcode, or if you need any other assistance, contact Apple Support.

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Use a passcode with your iPhone, iPad, or iPod touch

Learn how to set, use, and change a passcode on your iPhone, iPad, or iPod touch.

Set a passcode on your device to help protect your data. If your device supports Touch ID, you can often use your fingerprint instead of your passcode. If your device supports Face ID, you can use face recognition instead of your passcode. Your device will require your passcode when you do the following:

  • Turn on or restart your device
  • Press the Home button or swipe up to unlock your device (you can change this)
  • Update your software
  • Erase your device
  • View or change passcode settings
  • Install iOS or iPadOS Configuration profiles
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Set up a passcode

Change your settings

Get help with passcode

Set up a passcode

  1. On iPhone X and later, or iPad with Face ID, go to Settings > Face ID & Passcode. On earlier iPhone models, go to Touch ID & Passcode. On devices without Touch ID, go to Settings > Passcode.
  2. Tap Turn Passcode On.
  3. Enter a six-digit passcode. Or tap Passcode Options to switch to a four-digit numeric code, a custom numeric code, or a custom alphanumeric code.
  4. Enter your passcode again to confirm it and activate it.

Change your passcode or passcode settings

On iPhone X and later, or iPad with Face ID, go to Settings > Face ID & Passcode. On earlier iPhone models, go to Settings > Touch ID & Passcode. On devices without Touch ID, go to Settings > Passcode.

You’ll find several settings and options:

  • Turn Passcode Off: Tap this option to turn off your passcode.
  • Change Passcode: Enter a new six-digit passcode. Or tap Passcode Options to switch to a four-digit numeric code, a custom numeric code, or a custom alphanumeric code.
  • Require Passcode: As soon as you lock your screen, the default for this setting will ask you to enter your passcode to unlock. If you don’t want an immediate passcode requirement, change this setting. (For your own security, if you use Touch ID or Apple Pay, you can’t change the immediate passcode requirement).
  • Allow Access When Locked: Use this option to allow access to some features when your device is locked, including Today View, Notification Center, Control Center on iPhone and iPod touch or iPad, Siri, Reply with Message, Home Control, Wallet, Return Missed Calls, and USB accessories.
  • Erase Data: Choose whether to erase your device automatically after ten failed passcode attempts. If you don’t enable this option, your device will need to be restored on a computer after ten failed attempts.

Get help

Follow the steps in this section for help with things like passcode settings, alerts, and forgotten passwords.

If an alert says to change your passcode or you can’t adjust your passcode settings

Configuration profiles and email accounts based on Microsoft Exchange (common with business or education devices) sometimes have passcode policies that cause issues like this:

  • You can’t turn off your passcode.
  • You can’t change passcode settings because they’re unavailable, gray, or dimmed.
  • You see an alert about a Passcode Requirement. For example, you might see a message that says you must change your iPhone unlock passcode within 60 minutes.

Contact your IT administrator for help. If you don’t use a configuration profile or Microsoft Exchange account, or if your device is personally owned, make sure you update your device to the latest version of iOS or iPadOS.

If you forgot your passcode

If you or someone else enters the wrong passcode too many times, your device will disable itself temporarily. If so, get help with a forgotten passcode or disabled device. If you forgot your Restrictions passcode, learn what to do.

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