Do you want to work at apple

Make your passion your profession.

If you love exploring the ways that technology helps you do all of your favourite things, you’ll probably be great at sharing your knowledge with others. That’s what you’ll do every day as an Apple At Home Advisor. And with each customer conversation you have, it becomes clear: You’re not just supporting technology. You’re supporting people.

Genuine, homemade support.

When people contact us for help, an At Home Advisor is often the one who responds. From your own home, you’ll be their human connection to Apple: friendly, thoughtful and real. You’ll answer questions about our products and services, enriching customers’ lives by helping them access the wonder that they’ve come to expect from Apple. And every time you save someone’s day, you’ll be amazed by what it does for yours.

Your home. Now open for business.

Comfort, convenience and a no-hassle commute are all reasons people like to work from home. But if it sounds casual, make no mistake — this is a professional role. You’ll need a quiet, distraction-free work space with a door that you can shut, an ergonomic chair, a desk for the iMac (and headset) that we’ll provide and your own network connection. Working from home isn’t for everyone, but if you’re confident, disciplined and self-motivated, home can be a place where work and life don’t clash — they collaborate.

We’ll train you to be the best.

You’ll get paid as you learn Apple technologies and get familiar with our approach to customer conversations, guided by a live instructor through an online program.

You’ll be well connected.

A network of coworkers is always there for you, and you’ll keep in touch with your team and manager through video conversations and chat tools.

Being part of Apple isn’t the only benefit.

All At Home Advisors — even those who work part-time — receive a robust benefits package, including product discounts and paid time away. We also have all kinds of resources to promote your career development. And that’s helpful, because the kind of work that you’ll do in the future at Apple may not even be invented yet.

We expect everything from
an Advisor that our customers do.

For years, Apple has been recognised as offering the best customer support in the industry, and there are thousands of reasons why: our customer service advisors. They’re curious investigators, technical problem solvers and good listeners. Are you? Do you like the way it feels when you help others? Do you have the discipline to manage yourself? Can you focus in a home environment? Are you a multitasker? Are you our next At Home Advisor?

Get noticed. Get better. Get ahead.

Is this where you want to begin your career with Apple, or where you want to end up? Either way, we’re committed to helping employees explore their potential. You’ll get regular coaching and mentoring to help you sharpen your skills. And you’ll gain valuable experience to help you succeed in practically any job, at Apple or beyond.

At Home Advisor Opportunities

Apple offers different kinds of at-home roles. See which matches your experience best.

At Home Advisor

As our customers’ first point of contact, you’ll be the friendly voice of Apple, answering questions about our products and services and providing world-class customer service, troubleshooting and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity and passion to meet their needs — and remind them that behind our great products are amazing people.

At Home Team Manager

You’ll be responsible for providing daily supervision and promoting the development of At Home Advisors. Like our Advisors, you must be customer focused, self-motivated and friendly, with a passion to solve customer issues effectively. You’ll manage Advisors’ performance and development through regular online meetings and coaching sessions.

At Home Area Manager

You’ll supervise a set of Team Managers overseeing our At Home Advisors. You’ll ensure that they’re all doing what it takes to resolve customers’ issues with products and services in a customer-focused manner. You’ll supervise each Team Manager’s performance and development, with regular meetings and coaching sessions. And you’ll be expected to provide business-level consulting and deliver results based on business requirements.

“People are often confused or worried when they call with questions, but I’m trained to know what they don’t, so I turn things around for them — 180 degrees. I get to be the hero. And that feels pretty good.”

Find out more.

Have more questions about being an At Home Advisor? We have more answers.

Read the At Home Advisor FAQ

More opportunities at Apple.

Read about jobs throughout Apple, including positions in corporate offices, retail stores and more.

Apple Footer

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations.

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Make your passion your profession.

If you love exploring the ways technology helps you do all your favorite things, you’ll probably be great at sharing your knowledge with others. That’s what you’ll do every day as an Apple At Home Advisor. And with each customer conversation you have, it becomes clear: You’re not just supporting technology. You’re supporting people.

Genuine, homemade support.

When people contact us for help, an At Home Advisor is often the one who responds. From your own home, you’ll be their human connection to Apple: friendly, thoughtful, and real. You’ll answer questions about our products and services, enriching customers’ lives by helping them access the wonder they’ve come to expect from Apple. And every time you save someone’s day, you’ll be amazed by what it does for yours.

Your home. Now open for business.

Comfort, convenience, and a no-hassle commute are all reasons people like to work from home. But if it sounds casual, make no mistake — this is a professional role. You’ll need a quiet, distraction-free work space with a door you can shut, an ergonomic chair, a desk for the iMac (and headset) we’ll provide, and your own network connection. Working from home isn’t for everyone, but if you’re confident, disciplined, and self-motivated, home can be a place where work and life don’t clash — they collaborate.

We’ll train you to be the best.

You’ll get paid as you learn Apple technologies and get familiar with our approach to customer conversations, guided by a live instructor through an online program.

You’ll be well connected.

A network of coworkers is always there for you, and you’ll keep in touch with your team and manager through video conversations and chat tools.

Being part of Apple isn’t the only benefit.

All At Home Advisors — even those who work part-time — receive a robust benefits package, including product discounts and paid time away. We also have all kinds of resources to promote your career development. And that’s helpful, because the kind of work you’ll do in the future at Apple may not even be invented yet.

We expect everything from
an Advisor that our customers do.

For years, Apple has been recognized as offering the best customer support in the industry, and there are thousands of reasons why: our customer service advisors. They’re curious investigators, technical problem solvers, and good listeners. Are you? Do you like the way it feels when you help others? Do you have the discipline to manage yourself? Can you focus in a home environment? Are you a multitasker? Are you our next At Home Advisor?

Get noticed. Get better. Get ahead.

Is this where you want to begin your career with Apple, or where you want to end up? Either way, we’re committed to helping employees explore their potential. You’ll get regular coaching and mentoring to help you sharpen your skills. And you’ll gain valuable experience to help you succeed in practically any job, at Apple or beyond.

At Home Advisor Opportunities

Apple offers different kinds of at-home roles. See which matches your experience best.

At Home Advisor

As our customers’ first point of contact, you’ll be the friendly voice of Apple, answering questions about our products and services and providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people.

At Home Team Manager

You’ll be responsible for providing daily supervision and promoting the development of At Home Advisors. Like our Advisors, you must be customer focused, self-motivated, and friendly, with a passion to solve customer issues effectively. You’ll manage Advisors’ performance and development through regular online meetings and coaching sessions.

At Home Area Manager

You’ll supervise a set of Team Managers overseeing our At Home Advisors. You’ll ensure that they’re all doing what it takes to resolve customers’ issues with products and services in a customer-focused manner. You’ll supervise each Team Manager’s performance and development, with regular meetings and coaching sessions. And you’ll be expected to provide business-level consulting and deliver results based on business requirements.

“People are often confused or worried when they call with questions, but I’m trained to know what they don’t, so I turn things around for them — 180 degrees. I get to be the hero. And that feels pretty good.”

Find out more.

Have more questions about being an At Home Advisor? We have more answers.

Read the At Home Advisor FAQ

More opportunities at Apple.

Read about jobs throughout Apple, including positions in corporate offices, retail stores, and more.

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

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Aiutaci a mantenere sicuro Glassdoor

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Apple Retail

Bring what you love to
what you do.

Do you love music? Photography? Fitness? Games? Video? Whatever your passion, bring it. Because sharing what you love through Apple products sparks others to pursue their own passions. And that’s why we’re continuously reinventing the retail experience: to open up all kinds of potential for our customers — and you.

Mariana wants to discover what every customer needs.

Mariana

Read more about Mariana’s story

As a Specialist in Los Angeles, Mariana understands the importance of connecting with everyone who visits her store. It’s her job to find the right product to fit each customer’s needs. Mariana can easily share her favorite things about Apple products, but she finds it even more gratifying to help others discover their passions. “I love to show how Apple products can enrich the customers’ own lives. That’s the most rewarding thing for me.”

Sales

As part of a team focused on delivering great customer experiences, you’ll introduce people to the Apple products that help them do what they love in new ways. Or you might work with the local business community, connecting entrepreneurs and professionals with the tools they need to build success. Whether you work up front or backstage, every day you’ll have the chance to make a big difference — for your customers, your team, and yourself. Roles include Specialist, Expert, Operations Expert, Business Expert, and Business Pro.

Jeronimo is a Technical Specialist. And a people specialist.

Jeronimo

Read more about Jeronimo’s story

When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. He’s since taken advantage of his team’s support, including the coaching and mentoring that have brought his skills to life — for today and tomorrow. Now Jeronimo is paying it forward: “The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. In this role, I try to be that person for others.”

Support

When a customer becomes an owner, it’s the beginning of a relationship. And this team helps make sure that relationship thrives. You’ll make the most of your own passions to help customers bring their personal projects to life. You might help one customer sync music with video, show another how to retouch their photos, or even teach a child to code. If you have a talent for hands-on problem solving, you can address customers’ technical issues to reconnect them with the Apple experience they love. Roles include Creative, Technical Specialist, and Genius.

Consuela believes her community makes her store unique.

Consuela

Read more about Consuela’s story

Every Apple Store is designed to engage its local community, and no one understands this more than Consuela, a Store Leader at Apple Union Square. She’s committed to motivating her team to engage with customers in new and exciting ways. “I want our store to be a dynamic place to work, shop, and explore. We bring in local artists, teachers, and entrepreneurs to share their knowledge and experiences. My team and I get as much out of these interactions as our customers do.”

Leadership

As an Apple leader, you’ll do more than manage employees. You’ll help build diverse, highly collaborative teams that deliver the amazing customer experiences people expect from Apple. You’ll lead through inspiration, using our culture of open, honest feedback to actively develop each team member’s talent and skills. You’ll also build relationships with the local community and its businesses, creating an atmosphere where all are welcome. Roles include Manager, Senior Manager, Store Leader, and Market Leader.

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

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