Does apple support safari

If Safari on Mac doesn’t open a webpage or isn’t working as expected

If Safari on your Mac isn’t working as you expect, one of these solutions might help.

These solutions are appropriate for issues that affect Safari on Mac, including issues such as the following. Before you get started, make sure that your Mac is connected to the internet.

• A webpage is blank or doesn’t show all of its content
• You can’t to sign in to a webpage, despite using the correct sign-in information
• A webpage asks you to remove or reset cookies
• Safari slows down or stops responding

Reload the page

If a page doesn’t open or finish loading, try to reload it: Choose View > Reload Page or press Command-R. If that doesn’t work, press Command-Q to quit Safari, then reopen Safari and try again. If Safari doesn’t quit, press Option-Command-Esc to force Safari to quit.

Install software updates

Install all available Apple software updates, which can include updates for Safari. If you installed any Safari extensions, update them as well.

Turn off Safari extensions

Even if your Safari extensions are up to date, temporarily turn them off to be sure they aren’t affecting Safari in unexpected ways. Choose Safari > Preferences, then click Extensions. To turn off an extension, deselect its checkbox.

Test with a private window

A website can store cookies, caches, and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view the website in a private window: Choose File > New Private Window.

If that works, use the following steps to remove the website’s data from your Mac. The website can then create new data as needed. If it’s a website that you sign in to, make sure that you know your sign-in information before continuing.

1. Choose Safari > Preferences, then click Privacy.
2. Click Manage Website Data.
3. Select the affected website from the list shown.
4. Click Remove.
5. Click Done.
6. Open the website again in a non-private browser window.

Check network settings

Certain network settings, such as those related to using a proxy server or custom DNS server, can affect access to content on the internet. Even if you haven’t changed your network settings, you might have installed software that changed those settings for you.

To find out whether the issue is with the network settings on your Mac, try viewing the website from some other device connected to the same network. You can also add a new network location in Network preferences as a way to quickly reset your network settings for testing.

To find out whether the issue is with your network itself, try viewing the website after connecting to a different network.

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Safari for Developers

Safari is the best way to see the sites on iPhone, iPad, and Mac. Thanks to blazing-fast performance and industry-leading energy efficiency, hundreds of millions of users enjoy exploring the web with Safari. Take advantage of powerful new features, advanced developer tools, and cutting edge technologies in Safari to deliver the best-in class websites and apps.

Apple Pay on the Web

Give customers an easy and secure way to make purchases in Safari 10 or later. Apple Pay allows customers to quickly pay without entering payment, shipping, or contact information on supported websites from their Mac, iPhone, or iPad. Because card numbers aren’t used and every transaction is confirmed with a fingerprint or passcode, Apple Pay is more secure than accepting credit and debit cards.

Picture in Picture

Now users can keep an eye on web video while they multi-task on Mac. Picture in Picture lets users float a video window from Safari over their desktop or full-screen app. Users can play video in any corner of their desktop and resize the window to see more or less of what’s behind it. The window stays put even if they switch desktop spaces. The default HTML5 video player in Safari automatically supports Picture in Picture. And if you use a custom video player, it’s easy to add a Picture in Picture control using the JavaScript presentation mode API.

Safari Extensions on the Mac App Store

The Extensions category on the Mac App Store showcases Safari extensions, with editorial spotlights and top charts to help users discover and download great extensions from the developer community. With iOS 15 and iPadOS 15, Safari Web Extensions are available on all Apple devices that support Safari. Use Xcode to develop your extensions, with the option to get started using App Extension templates, and implement new capabilities using powerful native APIs and familiar web technologies. Xcode 12 and later supports the popular WebExtension API and includes a porting tool to make it easy to bring your extensions to Safari. And if you’ve already developed an app, you can give users access to your app’s functionality and content, right in Safari.

HTML5 and Legacy Plug-ins on macOS

To deliver faster load times, better battery life, and stronger security, Safari is optimized for HTML5, and will load this content whenever it is available. For websites that use proprietary formats, Safari supports the use of plug-ins such as Flash. In Safari 10, plug-ins are supported for websites where HTML5 is unavailable and may be enabled by users for each individual website. Users can choose to enable plug-ins for one session or every time they visit a specific website. For frequently-visited websites, enabled plug-ins will remain active. For infrequently-visited websites, plug-ins will be disabled.

Content Blockers on macOS

If you previously created Content Blockers for Safari on iOS, you can easily bring them to macOS. You’ll be able to distribute and sell Content Blockers through the Mac App Store. Just like the new Safari Extensions, Xcode makes it easy to create Content Blockers using App Extension templates.

Autoplay and Inline Video on iOS

To help users easily discover your video content, you can now autoplay videos and play them inline with other content on your webpages on all iOS devices. Safari supports autoplay on iOS devices for videos without sound, keeping down the number of distractions on the web.

Split View in Safari on iPad

Users can now view two websites at the same time on their iPad using Split View. Responsive Design Mode makes it easy to see how your websites will render in this view — just tap the iPad preview until it turns into a Split View.

Safari Technology Preview

Download Safari Technology Preview to get a sneak peek at upcoming web technologies in macOS and iOS and experiment with them in your websites and extensions.

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If your iCloud or Safari bookmarks aren’t syncing

Learn what to do if you have issues using iCloud Bookmarks or Reading List. For example, if you need to access a bookmark that you accidentally deleted or make changes in your web browser that don’t update on your other devices, we can help.

Before you get started

• Check the System Status page to see if there are known issues affecting iCloud Bookmarks, since your device might not be the cause of your issue.
• Make sure your date and time settings on your iOS device or Mac are correct. You can easily fix issues caused by incorrect date and time settings by entering the right information.
• To help make sure that you don’t lose important information, make copies of your Bookmarks.
• If your bookmarks don’t display in the same order across all of your devices, check how many bookmarks are in the folder. If the folder contains more than 500 bookmarks, the order of bookmarks might not be the same on all devices.

If you need to access a bookmark that you deleted within the last 30 days, you can recover it from iCloud.com. Click Settings, and under Advanced, click Restore Bookmarks.

Follow the steps for your device:

iPhone, iPad, iPod touch

After each step, check to see if the issue still exists.

Turn on Bookmarks and update your device

• Tap Settings > [your name] > iCloud and make sure that Safari is turned on.
• Install the latest version of iOS or iPadOS that’s supported by your device.

Check your Internet connection

1. Open Safari and go to www.apple.com. If you can’t connect to the Internet, your iCloud Bookmarks and Reading List* won’t update in the Safari app. Get help with your Internet connection.
2. Open a secure website from your iOS device to see if you can access ports 80 and 443. Safari requires access to port 443 to push updates between iCloud and your devices.

* Reading List is only supported on iOS and macOS devices.

Check your account details

Make sure you’re signed in with the same Apple ID that you’re using on your other supported devices. Tap Settings > [your name].

Restart Safari

Close and restart the Safari app on your iOS device. If you’re not sure know how to close Safari, follow these steps.

Turn off iCloud Bookmarks and turn it back on

1. Tap Settings > [your name] > iCloud.
2. Turn off Safari.
3. You can choose Delete from My [device] if your data exists on one or more of your computers. Otherwise, choose Keep on My [device].
4. Wait a few minutes, then turn on Safari again.

Restart your device

Restart your device. If you’re not sure how to do this, follow these steps.

After each step, check to see if the issue still exists.

Turn on iCloud Bookmarks and upgrade your software

• Choose Apple menu  > System Preferences. If you’re using macOS Catalina, click Apple ID. Click iCloud, then select Safari.
• Upgrade to the latest version of macOS that’s supported by your Mac.

Check your Internet connection

1. Quit Safari, then re-open Safari.
2. Try to go to www.apple.com in Safari. If you can’t connect to the Internet, your iCloud Bookmarks and Reading List won’t update in the Safari app. Get help with your Internet connection.
3. Open a secure website from your Mac to see if you can access ports 80 and 443. Safari requires access to port 443 to push updates between iCloud and your devices.

Check your account details

Choose Apple menu , and click iCloud. Make sure that you’re signed in with the same Apple ID that you’re using on your other supported devices.

Turn off iCloud Bookmarks and turn it back on

1. Quit Safari.
2. Choose Apple menu  > System Preferences. If you’re using macOS Catalina, click Apple ID. Click iCloud.
3. Deselect Safari.
4. Close System Preferences and wait about a minute.
5. Open System Preferences and click iCloud.
6. Select Safari.
7. Open Safari.

Restart your computer

Restart your computer and see if the issue still exists.

Microsoft Windows

After each step, check to see if the issue still exists.

Check the system requirements

Make sure that your PC and your browser meet the iCloud system requirements.

Check your Internet connection

1. Try to go to www.apple.com. If you can’t connect to the Internet, your iCloud Bookmarks won’t update. Get help with your Internet connection.
2. Open a secure website to see if you can access ports 80 and 443. Safari and Internet Explorer require access to port 443 to push updates between iCloud and your devices.

Close and reopen iCloud for Windows

If you install a browser when iCloud for Windows is open, you need to quit and reopen iCloud for Windows. Then the new browser appears in the Bookmarks Options list in iCloud for Windows preferences.

Check your settings

Open iCloud for Windows and make sure that you’re signed in with the same Apple ID that you’re using on your other supported devices.

Refresh your browser

Sometimes recent changes you make in your web browser might not update on your other devices (or the reverse might happen). Quit and reopen your web browser to refresh your changes.

Bookmarks in Google Chrome might not update as quickly as in Internet Explorer* or Firefox.

*If you use iCloud for Windows 10 or later in Internet Explorer, your bookmarks might appear out of order.

Check your bookmarks in another browser

If you can’t use iCloud Bookmarks with one browser, try using them with a different browser.

Microsoft Edge browser in Windows 10 doesn’t support iCloud Bookmarks. If you want to use iCloud Bookmarks in Windows 10, use a supported browser, like Google Chrome, Mozilla Firefox, or Internet Explorer. Learn more about the system requirements for iCloud.

For example, if you typically use Internet Explorer, try using Firefox. If you only experience the issue in a particular browser, follow the browser-specific steps in this section. If the issue affects more than one browser, check for issues with your computer and network settings and connections.

Check the location of your Internet Explorer Favorites folder

If you changed the location where you save your Internet Explorer Favorites (bookmarks), your Favorites won’t automatically update on your other devices. To fix this issue:

1. Open iCloud for Windows.
2. Deselect Bookmarks and click Apply.
3. Change the location of your favorites folder back to the default location (usually C:\Users\username\Favorites).
4. Return to iCloud for Windows, select Bookmarks and click Apply.

Put Internet Explorer 10 or Google Chrome in Desktop mode

To make Desktop mode the default in Internet Explorer 10:

1. Open Internet Explorer.
2. Click Tools > Internet Options, then click the Programs tab.
3. Select Always in Internet Explorer on the Desktop. Click OK.
4. Check the Open Internet Explorer tiles on the desktop checkbox. Click OK.

To make Desktop mode the default in Google Chrome:

1. Open Chrome.
2. Click Chrome, then select Relaunch Chrome on the desktop.
   If you see an option called Relaunch Chrome in Windows 8 mode, you’re already running in desktop mode by default.

Activate the iCloud Bookmark extension or add-on in Google Chrome or Firefox

1. Open Chrome.
2. Click the Chrome menu in the upper-right corner, then choose More tools > Extensions.
3. Select the Enable checkbox next to iCloud Bookmarks.

1. Open Firefox
2. Click the Firefox menu in the upper-right corner, then choose Add-ons.
3. Click Extensions.
4. Click Enable next to iCloud Bookmarks.

Turn off iCloud Bookmarks and turn it back on

1. Close your browser.
2. Open iCloud for Windows.
3. Deselect the Bookmarks checkbox and click Apply.
4. Wait a few seconds, select Bookmarks and click Apply.
5. Open your browser.

Restart your computer

After you restart your computer, see if the issue still exists.

Stop automatic bookmark updates in Google Chrome or Firefox

To stop automatically updating bookmarks in Google Chrome or Firefox, disable the iCloud extension or browser add-on:

1. Open iCloud for Windows.
2. Click Options next to Bookmarks.
3. Deselect the Chrome or Firefox checkbox. Click OK.
4. Click Apply, then click Remove.

• If you turned off Chrome in iCloud for Windows, the Extensions tab will open in Chrome. To disable the extension, deselect the Enable checkbox next to the iCloud Bookmarks extension, or click the trash icon to remove the extension.
• If you turned off Firefox in iCloud for Windows, the Firefox Add-ons Manager will open. Click Disable next to the iCloud Bookmarks add-on to disable the add-on, or click Remove to remove the add-on.

Learn more

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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