Email from apple to verify

Get a verification code and sign in with two-factor authentication

With two-factor authentication, you’ll need a verification code to sign in with your Apple ID on a new device or browser.

Whenever you sign in with your Apple ID on a new device or browser, you’ll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device.

If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.

Use the code displayed on your trusted device

If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices.

1. Sign in with your Apple ID and password on a new device or browser.
2. Look for a sign in notification on any of your trusted devices.
3. Tap Allow to receive your verification code.
4. Enter the verification code on your other device to complete sign in.

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Определение подлинности сообщений электронной почты от магазинов App Store и iTunes Store

Если вы не уверены в подлинности сообщения электронной почты с информацией о покупке в App Store, iTunes Store, iBooks Store или Apple Music, вам могут пригодиться эти советы.

Мошенники часто пытаются обманом выманить личную или финансовую информацию, отправляя сообщения или ссылки на веб-сайты, которые с виду похожи на материалы компании Apple, но на самом деле предназначены для кражи ваших учетных данных. В некоторых подобных сообщениях предлагается перейти по ссылке для обновления информации учетной записи. Другие сообщения похожи на квитанцию от магазина App Store, iTunes Store или iBooks Store либо от службы Apple Music, при том что вы не совершали этой покупки.

Никогда не вводите данные своей учетной записи на веб-сайтах, на которые ведут такие сообщения, и никогда не загружайте и не открывайте вложения к ним.

Как проверить подлинность сообщения?

Получив по электронной почте сообщение с информацией о покупке в App Store или iTunes Store, в подлинности которого вы не уверены, обратите внимание на отдельные моменты, которые помогут вам понять, что сообщение действительно поступило от Apple.

Оригинальные квитанции на покупку, совершенную в App Store, iTunes Store, iBooks Store или Apple Music, содержат актуальный адрес выставления счетов, который вряд ли будет известен мошенникам. Кроме того, вы можете изучить свою историю покупок в App Store, iTunes Store, iBooks Store или Apple Music.

В сообщениях о покупках App Store, iTunes Store, iBooks Store или Apple Music мы никогда не будем просить вас передать следующую информацию по электронной почте:

• номер социального страхования;
• девичью фамилию матери;
• полный номер кредитной карты;
• CCV-код кредитной карты.

Подробнее о фишинге и других способах мошенничества можно узнать в этой статье.

Безопасный способ обновления информации учетной записи

Получив по электронной почте сообщение с просьбой изменить платежную информацию или данные учетной записи, следует делать это только через меню «Настройки» прямо на устройстве iPhone, iPad, iPod touch? либо в программе iTunes или App Store на компьютере Mac, либо в iTunes для Windows.

Изменять пароль к идентификатору Apple ID, который используется для покупок, следует только в меню «Настройки» на устройстве или на веб-сайте appleid.apple.com.

Дополнительные сведения о мерах безопасности и идентификаторе Apple ID см. в этой статье.

Действия в случае получения подозрительного сообщения или реакции на него

В случае получения сообщения, предположительно являющегося фишинговым, следует переслать его на адрес reportphishing@apple.com. На компьютере Mac выберите такое сообщение и нажмите пункт «Переслать как вложенный файл» в меню сообщения.

Если вы подозреваете, что только что ввели персональную информацию, например пароль или номер кредитной карты, на мошенническом веб-сайте, незамедлительно смените пароль идентификатора Apple ID.

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Question: Q: apple email: unable to verify account name or password?? help

I am unable to connect to my hotmail account from my apple email, it keeps prompting me for my password and then the error «unable to verify account name or password» every time. I have confirmed that I am using the correct password, as I can log into my email on hotmail. I haven’t set up the two-step verification from gmail, so this isn’t the problem. Any suggestions?

MacBook Air, OS X El Capitan (10.11.4)

Posted on Jun 7, 2016 11:31 AM

I have been having a similar problem. I managed to solve it by removing the email account that was causing problems and then adding it back again as follows. If you click on the word Mail in the top bar of the Apple Mail screen you get a dropdown menu with Accounts on it. Click Accounts and it will show all your email accounts. At the bottom of the box there are +/- symbols. Click the account (email address) that is causing problems, then click the minus sign (−) to remove it and accept. Then close the whole Accounts box down by clicking the red button at the top of the Accounts box. Then go back to the Mail dropdown menu and this time click Add Account. It gives you a list you can chose from iCloud, Google, Yahoo etc and at the bottom Add Other Mail Account. I clicked the latter. Then I filled in all the relevant boxes and clicked Save. This worked for me — I hope it might be some help for you in case you haven’t already solved your problem.

Posted on Jun 28, 2016 1:09 AM

All replies

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Try unchecking the box

Jun 7, 2016 12:00 PM

Tried that, and it immediately prompts me for password/fails to verify 😟

Jun 8, 2016 4:07 AM

Delete the password from Keychain Access (Applications/Utilities).

Jun 8, 2016 6:42 AM

I have the same problem, suddenly. None of my email accounts will send from Mac Mail. I tried both of the above solutions but no success. I’m tempted to delete accounts in Mail and set them up again. but there must be easier things to check?

Jun 24, 2016 7:30 PM

I have been having a similar problem. I managed to solve it by removing the email account that was causing problems and then adding it back again as follows. If you click on the word Mail in the top bar of the Apple Mail screen you get a dropdown menu with Accounts on it. Click Accounts and it will show all your email accounts. At the bottom of the box there are +/- symbols. Click the account (email address) that is causing problems, then click the minus sign (−) to remove it and accept. Then close the whole Accounts box down by clicking the red button at the top of the Accounts box. Then go back to the Mail dropdown menu and this time click Add Account. It gives you a list you can chose from iCloud, Google, Yahoo etc and at the bottom Add Other Mail Account. I clicked the latter. Then I filled in all the relevant boxes and clicked Save. This worked for me — I hope it might be some help for you in case you haven’t already solved your problem.

Jun 28, 2016 1:09 AM

Thanks man, you made my day. I works perfectly now.

Jun 28, 2016 1:33 PM

Many thanks. You’ve sorted that out for me

Jun 30, 2016 4:07 AM

Thank you so much for your most valuable help. It solved a lot of problems I had.

Aug 27, 2016 11:07 PM

i’m having the same problem but i’m worried that i’ll loose all my company emails etc? If i re-add the account again will it reinstall all my folders and mail?

Jul 26, 2017 8:04 AM

I have a similar problem and I tried your suggestion but I do not have a new user ID since it never verified the Apple ID that I created for a new user. I emailed apple support too and called them. No response from them yet.

Nov 14, 2017 8:49 PM

Question: Q: apple email: unable to verify account name or password?? help More Less

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About your Apple ID email addresses

Learn how to add, change, or delete the different types of email addresses that you can use with your Apple ID account.

Email addresses you use with your Apple ID

Your Apple ID uses email addresses to sign you in to your account with Apple. With your Apple ID, you can access services like the App Store, Apple Music, iCloud, iMessage, FaceTime, and more. We use your email addresses to send you information about your account, and to help friends and family communicate and share with you.

Apple ID email address
In most cases, your Apple ID is also the primary email address of your Apple ID account.

Additional email addresses
Add extra email addresses to your account to help people find you on Apple services like FaceTime, iMessage, and Find My.

Rescue email address
Most people have a notification email address instead of a rescue email address. Apple uses this to send you important account and security related information. If you don’t use two-factor authentication or two-step verification (learn how to check what security method you use), you have the option to add a rescue email address to your account for more security. You can see it when you sign in to your Apple ID account page.

Before you can use a new or updated Apple ID, we’ll send you a verification email to make sure that the email address belongs to you.

Apple ID email address

When you create an Apple ID, you enter an email address. This email address is your Apple ID and the username that you use to sign in to Apple services like Apple Music and iCloud. It’s also the contact email address for your account. Be sure to check your email address regularly. We’ll send you email notifications to help you manage your account and make the most of your Apple ID.

Change your Apple ID email address

Reset your Apple ID password

If you know your current Apple ID password and want to change it, follow these steps on your iPhone, iPad, iPod touch, or Mac. If you’ve forgotten your Apple ID password and need to reset it, follow these steps.*

Get a verification code

With two-factor authentication, you’ll need a verification code to sign in with your Apple ID on a new device or browser. Learn how to get and use the code on a trusted device, or get a text or phone call.

* If you use two-factor authentication, in some cases you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address.

Additional email addresses

Many of us have more than one email address that friends and family use to reach us. Add an email address that you commonly use to your Apple ID account, so people can easily find and communicate with you on Apple services like FaceTime, iMessage, Shared Albums, iWork collaboration, and Find My.

Add an additional email address

1. Sign in to your Apple ID account page.
2. Click Edit in the Account section.
3. Under Reachable at, select Add More.
4. Enter your additional email address. Make sure you’re not already using it as an Apple ID.
5. We’ll send a verification to that address. Didn’t get the email?
6. Enter the verification code and click Verify.

Delete an additional email address

1. Sign in to your Apple ID account page.
2. Click Edit in the Account section.
3. To delete one of your additional email addresses, click next to the address.

Rescue email address

Having a rescue email address is optional but recommended if you do not have two-factor authentication or two-step verification. If you ever forget your security questions, you can use your rescue email address to reset them. We also send any account security-related notifications to your rescue email address. If you have two-factor authentication or two-step verification, you have a notification email address instead of a rescue email address and won’t need to remember security questions.

Add or edit a rescue email address

1. Sign in to your Apple ID account page.
2. Click Edit in the Security section. You might be asked to answer one or more security questions before you continue.
3. To add a rescue email address:
   • Under Rescue Email, click Add an Email Address, then enter your rescue email address. We send a verification to that address. Didn’t get the email?
   • Enter the verification code and click Verify.
4. To edit a rescue email address:
   • Select Change Email Address under the address you want to edit, then enter the new address. We send a verification to that address. Didn’t get the email?
   • Enter the verification code and click Verify.

If you had a rescue email address on file when you upgraded to two-factor authentication or two-step verification, you can also use these steps to edit your notification email address. If you remove the notification email, you won’t be able to add a new one.

Delete a rescue email address

1. Sign in to your Apple ID account page.
2. Click Edit in the Security section. You might be asked to answer one or more security questions before you continue.
3. To delete a rescue email address, click next to the address.

Reset your security questions

If you’ve forgotten the answers to your security questions, follow these steps to verify your identity and reset your security questions. If you set up two-factor authentication or two-step verification, you won’t need to remember any security questions.

Learn more

If you receive suspicious email, learn how to identify fraudulent email.

FaceTime is not available in all countries or regions.

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