Find help on iphone

One app to find it all.

The Find My app makes it easy to keep track of your Apple devices. Locate items you’ve attached AirTag to. And keep up with friends and family. It works on iPhone, iPad, and Mac — even if your missing devices are offline. And your privacy is protected every step of the way.

Find your Apple devices.

You take your devices everywhere. Which means you might leave them anywhere. Whether they’re under a sofa pillow or in a conference room, chances are they won’t be lost for long. You can get help finding your iPhone, iPad, iPod touch, Apple Watch, Mac, AirPods, or AirTag right in the Find My app.

See all your devices on a map.

Is your iPad at home or back at the office? Use the map to get a full picture of where your devices are — and where a missing one might be. Some devices can also mark their location when the battery is critically low, to help you find them even if they run out of power.

Compatible with

• iPhone
• iPad
• iPod touch
• Apple Watch
• Mac
• AirPods
• AirTag

Compatible with

• iPhone
• iPad
• iPod touch
• Apple Watch
• Mac
• AirPods
• AirTag

Play a sound to
find your device.

When you can’t find something but think it’s nearby or around others who might hear it, you can play a sound to pinpoint its location. Your AirPods play a specifically designed sound that can project across a room — and even farther.

Compatible with

• iPhone
• iPad
• iPod touch
• Apple Watch
• Mac
• AirPods
• AirTag

Compatible with

• iPhone
• iPad
• iPod touch
• Apple Watch
• Mac
• AirPods
• AirTag

Display a message for someone who finds it.

If your device or AirTag goes missing, you can put it in Lost Mode. That starts tracking its location, sends you a notification when it pings the network, and sets your passcode to protect your data. You can also let people know how to reach you. They can simply view your message on your device’s Lock Screen, or tap your AirTag with their smartphone to get your contact number. 1

Compatible with

• iPhone
• iPad
• iPod touch
• Apple Watch
• Mac
• AirTag

Compatible with

• iPhone
• iPad
• iPod touch
• Apple Watch
• Mac
• AirTag

Erase it with ease.

Worried that your device has fallen into the wrong hands? You may want to erase it remotely to delete your personal data and reset your iPhone, iPad, iPod touch, Apple Watch, or Mac. If you retrieve it, you can restore your data from your iCloud backup.

Compatible with

• iPhone
• iPad
• iPod touch
• Apple Watch
• Mac

Compatible with

• iPhone
• iPad
• iPod touch
• Apple Watch
• Mac

Lock it down. Automatically.

Activation Lock is designed to prevent anyone else from using or selling your device. 1 When you enable Find My on your device, Activation Lock is turned on automatically. Your Apple ID and password will then be required in order to erase or reactivate your device.

Compatible with

• iPhone
• iPad
• iPod touch
• Apple Watch
• Mac

Compatible with

• iPhone
• iPad
• iPod touch
• Apple Watch
• Mac

You can even find devices that are offline.

If your missing device can’t connect to the internet, the Find My app can still help you track it down using the Find My network — hundreds of millions of iPhone, iPad, and Mac devices around the world. Nearby devices securely send the location of your missing device to iCloud, then you can see where it is in the Find My app. It’s all anonymous and encrypted to protect everyone’s privacy.

AirTag can help you find just about anything.

Misplaced your keys? Forgot your purse? If they have AirTag attached, they won’t be lost for long. The Find My network can help you track down items on a map. You can play a sound on your AirTag to find something hiding nearby — you can even get the distance and direction to your AirTag with Precision Finding. 2

Find your friends.

Invite friends and family members to share their locations. So you can keep in touch with one another, coordinate around an event, or know when a family member has arrived home safely.

See where everyone is on a map.

When you share your location with friends, it’s easier for you to find each other and stay connected. Share your location for an hour, a day, or indefinitely — it’s up to you.

Know when they leave. Know when they arrive.

If you like, you can get notifications when your child arrives at school or a family member leaves work. Notifications are easy to set up, and each person gets the choice to opt in. So everyone’s privacy is respected.

What else can Find My find?

Find My technology can now be built into all kinds of things — like bikes, headphones, and more. So anything that works with Find My can be added right next to all your Apple stuff in the Find My app.

Everyone’s location data stays private.

Just like every Apple product, Find My is designed to put you in control of your data. Location information is only sent to Apple when you actively locate your device, mark it as lost, or enable Send Last Location. Data is encrypted on Apple’s servers and kept for no more than 24 hours. And when the Find My network is used, everyone’s information is kept private — even from Apple.

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If your iPhone, iPad, or iPod touch is lost or stolen

If you lose your iPhone, iPad, or iPod touch or think it might be stolen, use Find My and protect your data.

Look for your device on a map

To find your device, sign in to iCloud.com/find. Or use the Find My app on another Apple device that you own.

If your iPhone, iPad, or iPod touch doesn’t appear in the list of devices, Find My was not turned on. But you can still protect your account if Find My was not turned on.

Mark as Lost

When you mark your device as lost, you remotely lock it with a passcode, keeping your information secure. This also disables Apple Pay on the missing device. And you can display a custom message with your contact information on the missing device.

Report your missing device to local law enforcement

Law enforcement might request the serial number of your device.

File a Theft and Loss claim

If your missing iPhone is covered by AppleCare+ with Theft and Loss, file a claim for an iPhone replacement.

Remotely erase your device

After you erase a device, you can’t track its location, so make sure that you no longer need to search for the device. If you have AppleCare+ with Theft and Loss, do not erase your iPhone until your claim has been approved.

Contact your wireless carrier

If the missing device is an iPhone or an iPad with cellular, report your missing device to your wireless carrier. Ask the carrier to disable your account to prevent calls, texts, and data use. And if your device is covered under your wireless carrier plan, file a claim.

Remove your missing device from your account

If you have AppleCare+ with Theft and Loss, do not remove your lost iPhone from your account until your claim has been approved.

Go to appleid.apple.com to remove the missing device from your list of trusted devices.

AppleCare+ with Theft and Loss is not available in all countries and regions.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Find friends and share your location with Find My

Learn how to use the Find My app to share your location with friends and family members. You can even set up location-based notifications so you know if someone left a location or just got home.

The Find My app combines Find My iPhone and Find My Friends into a single app in the latest versions of iOS, iPadOS, and macOS. If you need help finding it, use Search on your iPhone, iPad, or iPod touch or use Spotlight on your Mac. You can also share locations on iCloud.com.

Share your location

When Share My Location is turned on, you can share your location with friends, family, and contacts from your iPhone, iPad, or iPod touch with Find My. You can also share your location in the Find People app on watchOS 6 or later with Apple Watch models that have GPS and cellular and are paired with your iPhone.

If you already set up Family Sharing and use Location Sharing, your family members automatically appear in Find My.

Share with people

1. Open the Find My app and select the People tab.
2. Select Share My Location or Start Sharing Location.
3. Enter the name or phone number of the person you want to share your location with.
4. Select Send.
5. Choose to share your location for One Hour, Until End of Day, or Share Indefinitely.
6. Select OK.

When you share your location with someone, they have the option to share their location back.

Name your location

If you want, you can name the locations that you frequently visit:

1. Open the Find My app, then select the Me tab.
2. Scroll down and choose Edit Location Name.
3. Select Home, Work, School, Gym, None.

You can also choose Add Custom Label to create your own name for your location. Just enter a name and select Done.

Change your sharing device

To change the device that you’re sharing your location from, open Find My on that device. Select the Me tab, then choose Use this [device] as My Location.

Share your ETA

Follow a friend’s shared location

If someone shares their location with you or you request their location and they agree to share it, you can then follow their location.

Ask to follow someone’s location

To start following another person, you need to first share your location with them. Then follow these steps:

1. Open the Find My app and select the People tab.
2. Select the person you shared your location with.
3. Scroll down and choose Ask To Follow Location, then select OK.

Respond to a location sharing request

When someone shares their location with you, you can choose to share your location back:

1. Open the Find My app and select the People tab.
   
2. Under the name of the person who sent you their location, choose Share to let them follow your location.
3. If you don’t want to share your location with that person, select Cancel.

Share location-based notifications

Starting in iOS 14 and macOS Big Sur, you can set up recurring location-based notifications. This lets you know if someone has arrived at or left a location, or isn’t at a particular place during a specific time window.

Get notified when a friend arrives at, leaves, or isn’t at a location

1. Open the Find My app and select the People tab.
2. Select the person you want to share notifications with.
3. Scroll down and under Notifications, tap Add.
4. Tap Notify Me to get notified of a friend’s location change.* Tap Notify Friend to notify a friend of your location change.
5. Under When, select Arrives, Leaves, or Is Not At. If you’re sharing your location change, select I Arrive or I Leave.
6. Under Location, tap to select your current location, or tap New Location to select a different location.
   
7. Under Frequency, select Only Once or Every Time.

* Your friend will be notified when you set a location-based notification.

Locate a friend

1. Open the Find My app and select the People tab.
   
2. Under People, choose the name of your friend who is sharing their location with you.
3. Choose Directions to open Maps and then follow the directions to arrive at your friends location.

If your location appears below your friend’s name, you aren’t following them. If you see No location found, that person can’t be located.

Other things you can do

When you open the Find My app, select the People tab, then choose the name of a person. You can:

• See that person’s contact card.
• Select Directions to navigate to the person’s location in Maps.
• Choose Notifications to see when a person’s location changes or to notify people that your location has changed.
• Add the person to Favorites or remove them. Members of Family Sharing can’t be removed from Favorites.
• Select Edit Location Name to label their location.

Stop sharing your location

To stop sharing your location with everyone, follow these steps. You can also stop sharing with a specific person, or turn off Allow Friend Requests.

1. Open the Find my app.
2. Select the Me tab.
3. Turn off Share My Location.

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