Get support from apple

Contacting Apple

Sales and
Product Inquiries

Apple Online Store

Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call (800) MY–APPLE (800–692–7753) .

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753 .

Shop with SignTime ASL Support

American Sign Language (ASL) interpreters are available for all your online shopping needs, right in your web browser. Connect to an interpreter

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.

Get Financing for You, Your Business, or Your School

Apple Financial Services offers financing on Apple products for consumers, educational institutions, and businesses. Speak with your Apple representative to learn more.

Find Consultants

Visit our Apple Consultants Network page to find a consultant in the U.S. or Canada.

Find Authorized Training Providers

Visit the Apple Training website for information on available courses and Apple Authorized Training Providers worldwide.

How to Buy for Business

If you are a business or professional user, visit the Apple Store for Business or call 1–800–854–3680.

Corporate and Government Sales:

• Apple Enterprise Sales (877) 412–7753
• Apple Government Sales (877) 418–2573

How to Buy for Education

If you are a student or teacher, visit the Apple Store for Education or call 1–800–692–7753 .

If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 1–800–800–2775 , 7 days a week from 9 AM to 6 PM central time 7 days a week from 9:00 a.m. to 6:00 p.m. Central time.

Find Apple Authorized Resellers

Use our Reseller Locator to find an Apple Authorized Reseller in the U.S.

Apple Authorized Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organizations.

North American Corporate Contacts

• Apple Media Helpline (408) 974–2042
• Apple Software Upgrade Center (888) 840–8433
• Reseller Referral (Resellers, Trainers, Consultants) (800) 538–9696

• Apple Store (Consumer and Education Individuals) (800) MY–APPLE (800–692–7753)

• Apple Store (Consumer and Education Individuals) 001–800–MY–APPLE (001–800–692–7753)
• Apple Store (Small Business) 001–800–692–7753

Product and Services Support

Contact Apple Support

Need service or support? Start your request online and we’ll find you a solution.

More Ways to Get Help:

Get ASL Support through SignTime

You can also receive AppleCare service and support in American Sign Language (ASL). Connect to an interpreter

If you are a customer with a disability and utilize our accessibility features such as VoiceOver or MFi Hearing devices, call (877) 204–3930 for direct access to Apple representatives who are trained in providing support for these services.

Most Apple products are eligible for 90 days of complimentary technical support. Online technical support for Apple products is available beyond the initial 90 days.

Browse Online Support

Visit the Apple Support site for quick answers, manuals, and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

For help with Beats by Dre headphones and speakers, visit Beats Support. For help with the Beats Music streaming service, visit Beats Music Support.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch, or Mac.

Источник

Obtaining service for your Apple product after an expired warranty

Learn about your options for getting service and parts for Apple devices that are past their warranty period.

Owners of iPhone, iPad, iPod, Mac, or Apple TV products may obtain service and parts from Apple service providers, including Apple Retail Stores and Independent Repair Providers, for a minimum of 5 years from when Apple last distributed the product for sale.

Service and parts may be obtained for longer, as required by law or for up to 7 years, subject to parts availability. Additionally, Mac notebooks may be eligible for an extended battery-only repair period for up to 10 years from when the product was last distributed for sale, subject to parts availability.

Apple discontinues hardware service for certain technologically-obsolete products. Your device is supported by ongoing OS updates and backed by a network of more than 5,000 Apple-certified repair locations that you can count on if something unexpected happens.

Apple and the environment

Apple devices are designed to be long-lasting. They are made of durable materials that are heavily-tested in our Reliability Testing Lab. The longer you use your device, the better it is for the planet. For more information about Apple and the environment, go to https://www.apple.com/environment.

About vintage products

Products are considered vintage when Apple stopped distributing them for sale more than 5 and less than 7 years ago.

For products purchased in France, see Statutory Warranties of Seller and Spare Parts. Owners of new iPhone or Mac notebook products purchased after December 31, 2020 in France, may obtain service and parts from Apple or Apple service providers for 7 years from the date the product model was last supplied by Apple for distribution into France.

Find out which products are vintage:

About obsolete products

Products are considered obsolete when Apple stopped distributing them for sale more than 7 years ago. Monster-branded Beats products are considered obsolete regardless of when they were purchased.

Apple discontinues all hardware service for obsolete products, with the sole exception of Mac notebooks that are eligible for an additional battery-only repair period. Service providers cannot order parts for obsolete products.

Источник

Code-Level Support

A Technical Support Incident (TSI) is a request for code-level support for Apple frameworks, APIs, and tools, and is available to members of the Apple Developer Program and Apple Developer Enterprise Program. Submit a TSI if you cannot fix a bug, have trouble implementing a specific technology, or have other questions about your code. Your incident will be assigned to a Developer Technical Support engineer who can help troubleshoot your code or investigate possible workarounds to fast-track your development. Support is provided in English via email, typically within three business days.

Before you submit a TSI

Be sure to review the following documentation for all Apple platforms or see if the issue you’re experiencing has been discussed and resolved on the Apple Developer Forums.

How to submit a TSI

Apple Developer Program and Apple Developer Enterprise Program members can submit a TSI in the Code-Level Support section in their account.

Before submitting a TSI, make sure to do the following:

• Run Build and Analyze in Xcode and resolve any outstanding analyzer results, if possible.
• Review Technical Note 2431: App Testing Guide for tips on reproducing bugs that you or your customers are experiencing.
• Attach symbolicated crash reports and diagnostic logs that you have in regards to your question.
• Attach any console output containing errors or exceptions when building or running your app.
• Abstract the issue into a sample Xcode project, if possible. This includes forming abstracted classes and resources into a sample Xcode project.
• Provide clear and concise steps to reproduce the issue, if applicable.

When submitting a TSI, follow these guidelines:

• Submit only one support issue (a single, discrete problem) per request.
• Provide a clear and detailed description with as much information as possible. Include steps you’ve taken to solve the problem and conditions we should consider (such as failing on specific hardware or OS version).
• Submit your question in English and avoid using acronyms, jargon, and nonstandard abbreviations.

Include the following items as applicable when you submit your request, or in a reply once you receive a follow-up number from Developer Technical Support:

• Symbolicated Crash Reports and Diagnostic Logs
• App Review rejection letter (and any associated attachments), if applicable
• Screenshots (showing error messages)
• Sample Xcode project or source code
• Console output (containing errors or exceptions)
• Configuration/System Profiler file

Receiving and managing TSIs

Included with each enrollment are two TSIs, which will expire at the end of your membership year. You’ll receive two new TSIs when you renew your membership. View your available TSIs, their expiration dates, and your request history in the Code-level Support section in your account. Your TSIs are grouped by expiration date, and the ones that expire first will be applied first.

Additional TSIs are available for purchase in either a 2-pack for 99 USD or 5-Pack for 249 USD in the Code-Level Support section of your account. TSIs purchased separately expire one year from the date of activation.

Can I submit a TSI to get help with Apple beta software?

Yes. Developer Technical Support (DTS) can help you determine if an issue you’re seeing using prerelease software is the result of your code or the software. First, test and confirm that the issue reproduces on the latest beta. If it does, submit the results of your testing via Feedback Assistant. Then submit a TSI in the Code-Level Support section of your account and include the Feedback ID number.

Please note that prerelease software changes rapidly. Technical guidance may become obsolete in subsequent releases, and from prerelease to final release. It’s important to test your app on each prerelease so you can identify any impact and so you can file feedback about issues you experience.

You can also post questions and find answers in the Apple Developer Forums.

Where can I get IT department-level support?

If you’re deploying macOS, macOS Server, or iOS devices in your organization, AppleCare can provide integrated expert support, if available in your region. Learn more about AppleCare Professional Support.

Where can I get customer support for Apple products or software?

If you’ve purchased Apple products or software and are experiencing nondevelopment issues, you can get software updates and utilities, technical support, and product information on the Apple Support Site.

Feedback Assistant

Submit bug reports and request enhancements to APIs and developer tools.

Send us feedback

Developer Forums

Ask questions and find answers by Apple engineers and other developers.

Contact Us

Tell us how we can help and we’ll find a solution by phone or email.

Источник

Developer Support

Get help with development and app management tools, view documentation, connect with other Apple developers, submit bug reports, and more.

Guides and Documentation

Find details and step-by-step instructions on how to use Apple development tools and resources.

App Store Connect

Developer Documentation

Browse the latest API reference, articles, and sample code.

Support Articles

Learn about membership, distribution, development, and more.

News and Updates

Get the latest announcements and recommendations for Apple developers.

Read news and updates

Developer Forums Ask other developers.

Post questions and share technical information with fellow developers and Apple engineers on a variety of development topics.

Visit the forums

Feedback Assistant Submit a bug report.

With Feedback Assistant, you can file bug reports, and request enhancements to APIs and developer tools.

Learn about reporting bugs

Contact us.

Have a question? Apple Developer Support can help. Receive guidance by phone or email.

System Status

If you’re experiencing an issue with developer tools or services, find out if there’s maintenance in progress or a known issue.
View system status

Источник

Request a refund for apps or content that you bought from Apple

Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund. You can use any device with a web browser to request a refund.

How to request a refund

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID and password.
3. Tap or click «I’d like to.»
4. Choose «Request a refund.»
   
5. Choose the reason why you want a refund, then choose Next.
6. Choose the item or items that you bought, then choose Submit.

If you can’t request a refund on reportaproblem.apple.com

If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

Problem with a subscription?

You can request a refund. You can also cancel the subscription.

If you already requested a refund

Refund eligibility might vary by country or region. See the Apple Media Services Terms and Conditions for details. In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.

Store availability and features might vary by country or region. Learn what’s available in your country or region.

Источник